Post on 23-Dec-2015
Creating Revenue for Next Generation Creating Revenue for Next Generation BusinessBusiness
Gary LiewGary LiewTechnical Marketing ManagerTechnical Marketing Manager
Agenda
Portal Software OverviewPortal Software Overview
Trends in the service based marketTrends in the service based market
Requirements for “New” Business InfrastructureRequirements for “New” Business Infrastructure
What’s Infranet ?What’s Infranet ?
Solution SetsSolution Sets
SummarySummary
Brief Introduction of Portal Software
Portal Software
Portal sells software that links services, Portal sells software that links services, customers and revenues for Internet and customers and revenues for Internet and
emerging next-generation communication services.emerging next-generation communication services.
CustomersCustomers
RevenuesRevenuesServicesServices
Trends in the service based market
Complex and dynamic business models Complex and dynamic business models
New Biz Models = new settlement models.New Biz Models = new settlement models.
Multi-service service providersMulti-service service providers
Branded services ("virtual ISPs")Branded services ("virtual ISPs")
““Pay for what you use” mentality – ie Usage basedPay for what you use” mentality – ie Usage based
Exponential growthExponential growth
Competing in real-timeCompeting in real-time
Requirements for the “New” Business Infrastructure
Business orientated CCBS platform – ie, your Products & Business orientated CCBS platform – ie, your Products & Services drives the business, you’ll need a multi-service, Services drives the business, you’ll need a multi-service, reliable, scalable and open platform to support it!reliable, scalable and open platform to support it!
Comprehensive real-time capabilities – especially the Comprehensive real-time capabilities – especially the management of pre-paid products & services. Eliminates management of pre-paid products & services. Eliminates Fraud.Fraud.
Rating – speed & product catalog Rating – speed & product catalog Full support for rapidly emerging market opportunities, Full support for rapidly emerging market opportunities,
especially branded services & wholesale in the value especially branded services & wholesale in the value chain.chain.
Complete flexibility in pricing, rating, billing, settlement Complete flexibility in pricing, rating, billing, settlement and customer managementand customer management
InternationalInternationalLong DistanceLong Distance
InterconnectInterconnectBillingBilling
PrivatePrivateLinesLines
WirelessWirelessVoiceVoice
CallingCallingCardsCards
AINAINToll FreeToll FreeVoDSLVoDSLLong Long DistanceDistanceLocalLocal
Business / Consumer
Services
AccessServices
ApplicationApplicationHostingHostingIDCIDCB2BB2BVPNVPNWeb Web
HostingHosting
UnifiedUnifiedMessagingMessaging
OnlineOnlineContentContentVoIPVoIPOnlineOnline
GamingGamingVODVOD
MANMANBasicBasicDial-UpDial-Up
ObjectObjectAPIsAPIs
Infranet PlatformInfranet Platform
xDSLxDSL RoamingRoaming LeasedLeasedLineLine
FixedFixedWirelessWireless
Multiple-Service Business Platform
WirelessWirelessInternetInternet
Circuit SwitchedServices
2G Value-Added
Services
AccessServices
ObjectObjectAPIsAPIs
Infranet PlatformInfranet Platform
E-mailE-mail ContextualContextualCommerceCommerce
Virtual HomeVirtual HomeEnvironmentEnvironment
StreamingStreamingMusicMusic
DigitalDigitalPhotographyPhotography
3G Services
VideoVideoMessagingMessaging
ElectronicElectronicMediaMedia
PersonalizedPersonalizedContentContent
Video onVideo onDemandDemand
PacketPacketVoiceVoice
M-commerceM-commerceNumberNumberPortabilityPortabilityRoamingRoamingRingtones &Ringtones &
IconsIconsVoiceVoicePortalPortal
InstantInstantMessagingMessagingText AlertsText AlertsLocationLocation
ServicesServicesGaming &Gaming &
HoroscopesHoroscopesSwitchedSwitched
VoiceVoice
GSMGSMPSTNPSTN SMSSMS CDMACDMA GPRSGPRS EDGEEDGE UMTSUMTS
Multiple-Service Business Platform
What’s Infranet™?
CustomerCustomerManagementManagement
BillingBillingand A/Rand A/R
Rating /Rating /PricingPricing
ActivityActivityTrackingTracking
Authentication andAuthentication and AuthorizationAuthorization
Account Creation andAccount Creation andService Provisioning Service Provisioning
ReportingReporting
Integrated, Real-Time Service Management
Account Creation and Service Provisioning
CustomerCustomerManagementManagement
BillingBillingand A/Rand A/R
Rating /Rating /PricingPricing
ActivityActivityTrackingTracking
Authentication Authentication andand
AuthorizationAuthorization
Account Creation andAccount Creation andService ProvisioningService Provisioning
ReportingReporting
Real-time account creation and data Real-time account creation and data
validation validation – Web based customer self registrationWeb based customer self registration– CSR GUI registration CSR GUI registration – Registration software CD’sRegistration software CD’s– 3rd party application interface via APIs3rd party application interface via APIs
Self registration and data collection in Self registration and data collection in
24X7 (WebKit)24X7 (WebKit)
CSR registration (Admin Tool)CSR registration (Admin Tool)
Automatic service provisioning & Automatic service provisioning &
Credit AuthorisationCredit Authorisation– Web ServerWeb Server– EmailEmail– LDAPLDAP– credit card authorisationcredit card authorisation
Allows account definition by brand Allows account definition by brand
(eg, by Business type, Geography)(eg, by Business type, Geography)
Authentication and Authorization
CustomerCustomerManagementManagement
BillingBillingand A/Rand A/R
Rating /Rating /PricingPricing
ActivityActivityTrackingTracking
Authentication andAuthentication and AuthorizationAuthorization
Account Creation andAccount Creation andService Provisioning Service Provisioning
ReportingReporting
Real-time account and/or Real-time account and/or
transaction validationtransaction validation
Real-time credit enforcement Real-time credit enforcement
Customized policies (business Customized policies (business
rules) to meet business needsrules) to meet business needs
Integrated network Integrated network
authentication applicationsauthentication applications– Radius managerRadius manager– Cisco Service Selection Cisco Service Selection
GatewayGateway– Active Directory (LDAP)Active Directory (LDAP)– GALs for VoIPGALs for VoIP
Fraud Prevention Fraud Prevention
Custom policies Custom policies
Activity Tracking Complete audit trailComplete audit trail
Activity trackingActivity tracking– Real-time tracking & posting of Real-time tracking & posting of
transaction activitytransaction activity– Accurate, real-time view of Accurate, real-time view of
account info & balances etcaccount info & balances etc
GUI tool to map usage records to GUI tool to map usage records to
event objectsevent objects
Supports un-rated and pre-rated Supports un-rated and pre-rated
record upload (UEL)record upload (UEL)
Integrated with network mediation Integrated with network mediation
applicationsapplications– HP-SIUHP-SIU– Cisco NetflowCisco Netflow– NarusNarus– XacctXacct– Applied Protocol EnginesApplied Protocol Engines– Nokia Charging CentreNokia Charging Centre
CustomerCustomerManagementManagement
BillingBillingand A/Rand A/R
Rating /Rating /PricingPricing
ActivityActivityTrackingTracking
Authentication andAuthentication and AuthorizationAuthorization
Account Creation andAccount Creation andService Provisioning Service Provisioning
ReportingReporting
Rating
CustomerCustomerManagementManagement
BillingBillingand A/Rand A/R
Rating /Rating /PricingPricing
ActivityActivityTrackingTracking
Authentication andAuthentication and AuthorizationAuthorization
Account Creation andAccount Creation andService Provisioning Service Provisioning
ReportingReporting
Real-time rating Real-time rating – Real-Time rating of any Real-Time rating of any
tracked eventtracked event– Supports for multi monetary Supports for multi monetary
and non-monetary resourcesand non-monetary resources– Supports tiered pricing, usage, Supports tiered pricing, usage,
volume pricing, time/day, volume pricing, time/day, packaging, price packaging, price customization, one-time, customization, one-time, recurring, advanced and in recurring, advanced and in arrearsarrears
Graphical Pricing tool Graphical Pricing tool – Products, Deals, Plans and Products, Deals, Plans and
Plans List concept definitionPlans List concept definition
– Rates, discounts, credit limits Rates, discounts, credit limits defined via GUI based defined via GUI based applicationapplication
Real-time volume tiering / Real-time volume tiering /
discountingdiscounting
Unlimited Price Plans & discountsUnlimited Price Plans & discounts
Billing and A/R
Configurable billing cyclesConfigurable billing cycles– Multiple billing cycles - up to Multiple billing cycles - up to
28 per month28 per month– Supports multiple billing Supports multiple billing
models : Wholesale, Retail, models : Wholesale, Retail, Hierarchical, SplitHierarchical, Split
– Supports charging in Supports charging in advanced and in arrearsadvanced and in arrears
Supports Credit Cards, Invoice, Supports Credit Cards, Invoice,
email, HTML, XML, On-Demand email, HTML, XML, On-Demand
real-time, EFTreal-time, EFT
Earned/Unearned Revenue supportEarned/Unearned Revenue support
Ability to view A/R and make real-Ability to view A/R and make real-
time adjustmentstime adjustments
CustomerCustomerManagementManagement
BillingBillingand A/Rand A/R
Rating /Rating /PricingPricing
ActivityActivityTrackingTracking
Authentication andAuthentication and AuthorizationAuthorization
Account Creation andAccount Creation andService Provisioning Service Provisioning
ReportingReporting
Customer Management
CSR or Customer self-care access to CSR or Customer self-care access to
real-time informationreal-time information
– Customizable web-based Customizable web-based applicationapplication
– View account and modify account View account and modify account datadata
– HTML and Java server pagesHTML and Java server pages– Fully functional and extensible GUI Fully functional and extensible GUI
applicationapplication– Fully customizable Java-based Fully customizable Java-based
Customer CenterCustomer Center
Hierarchy support with unlimited levelsHierarchy support with unlimited levels
CustomerCustomerManagementManagement
BillingBillingand A/Rand A/R
Rating /Rating /PricingPricing
ActivityActivityTrackingTracking
Authentication Authentication andand
AuthorizationAuthorization
Account Creation andAccount Creation andService Provisioning Service Provisioning
ReportingReporting
Reporting
Comprehensive enterprise-wide Comprehensive enterprise-wide Decision Support :Decision Support :
– Operational reportsOperational reports– Financial reportsFinancial reports– Marketing reportsMarketing reports– Sales reportsSales reports– ..........
Full set of customizable standard Full set of customizable standard reports reports
Fully documented DB schemaFully documented DB schema
Complete support for new report Complete support for new report development thru Seagate Info - development thru Seagate Info - Crystal Reports (bundled with Crystal Reports (bundled with Infranet)Infranet)
Web access to report viewer and Web access to report viewer and requestorrequestor
CustomerCustomerManagementManagement
BillingBillingand A/Rand A/R
Rating /Rating /PricingPricing
ActivityActivityTrackingTracking
Authentication andAuthentication and AuthorizationAuthorization
Account Creation andAccount Creation andService Provisioning Service Provisioning
ReportingReporting
What is a Solution Set
Group of complementary best-of-breed products, Group of complementary best-of-breed products, selected, integrated and tested by Infranet & NEPsselected, integrated and tested by Infranet & NEPs
To solve a complete set of business and operational To solve a complete set of business and operational requirements for specific line of businessrequirements for specific line of business
Infranet provides the Business Infrastructure behind a Infranet provides the Business Infrastructure behind a large and growing list of solution setslarge and growing list of solution sets
Evolving Market Requirements
Phase 1:Phase 1: Custom SolutionsCustom Solutions
BUILDBUILDend-to-end functionalityend-to-end functionality
BUILDBUILD integration between modulesintegration between modules
Pros: Pros: • • built to orderbuilt to order
Cons: Cons: • • slow to implement slow to implement
• • high costhigh cost
• • hard to changehard to change
Phase 2: Product ImplementationsPhase 2: Product Implementations
BUILDBUILD integration between productsintegration between products
BUYBUY products for each functionproducts for each function
Pros:Pros: • • faster to implementfaster to implement
• • best-of-breed functionalitybest-of-breed functionality
• • easier to changeeasier to change
Cons:Cons: • • integration long & costlyintegration long & costly
Evolving Market Requirements
Phase 3: Solution SetsPhase 3: Solution Sets
BUY BUY products for each functionproducts for each function
BUYBUY integration frameworkintegration framework
Pros:Pros:
• • best-of-breed functionality best-of-breed functionality
• • fastest to implementfastest to implement
• • easy to changeeasy to change
• • high leverage for high leverage for product-based platforms product-based platforms
The Internet services industry The Internet services industry
is undergoing a shiftis undergoing a shift
towards the implementation of towards the implementation of
complete, pre-assembled, pre-complete, pre-assembled, pre-
integrated, pre-tested, end-to-integrated, pre-tested, end-to-
end solution setsend solution sets
InfranetObjectAPIs
Infranet Platform
SolutionSetDesigners
VerticalMarkets
HP
Microsoft
Nortel
PwC
IBM
HP
Microsoft
Nortel
PwC
IBM
Alcatel
CGE&Y
KPMG
Microsoft
PwC
Alcatel
CGE&Y
KPMG
Microsoft
PwC
CGE&Y
KPMG
Marconi
PwC
CGE&Y
KPMG
Marconi
PwC
HP
CGE&Y
Motorola
SUN
Oracle
Microsoft
HP
CGE&Y
Motorola
SUN
Oracle
Microsoft
Alcatel
CGE&Y
PwC
Alcatel
CGE&Y
PwC
AndersenConsultingAndersen
Consulting
HP
Sun
HP
SunUS
InteractiveUS
Interactive
DigitalContent
eCom-merceICP
FixedWireless
WirelessInternet
CableDSLASP
Rapid Service Roll-Out Using Solution Sets
Solution sets : Solution sets : 20+20+Solution Centers : Solution Centers : 26+26+Dallas, Denver, London, Madrid, Munich, Paris, Dallas, Denver, London, Madrid, Munich, Paris, Redmond, Rotterdam, Silicon Valley, Singapore, etc.Redmond, Rotterdam, Silicon Valley, Singapore, etc.
Solution Set target markets and services
Broadband Mobile Wireless (2.5 & 3G)Broadband Mobile Wireless (2.5 & 3G) xDSL / Cable Broadband / MANxDSL / Cable Broadband / MANASP / IDC / ContentASP / IDC / Content VoIPVoIP VPNVPN ........ ........
The results .... Customers! (selected AsiaPac)
Asia-WideAsia-Wide– UUNET InternationalUUNET International– PSInet AsiaPSInet Asia– Asia OnlineAsia Online
AustraliaAustralia– TelstraTelstra– OzEmailOzEmail– FujitsuFujitsu– James Cook UniversityJames Cook University
JapanJapan– NTT PC, NTT OCN, NTT LabsNTT PC, NTT OCN, NTT Labs– NTT Satellite Comm.NTT Satellite Comm.– FujitsuFujitsu– SkyWaveSkyWave– SonySony
China / HKChina / HK– JitongJitong– Shanghai OnlineShanghai Online– XinJiang & LiaoNing PTTXinJiang & LiaoNing PTT– Chongqing PTTChongqing PTT– Pacific Convergence Corp.Pacific Convergence Corp.
TaiwanTaiwan– Hoshin GigamediaHoshin Gigamedia– FETFET– Wherever.NetWherever.Net
South KoreaSouth Korea– SuperNetSuperNet– Korean TelecomKorean Telecom
South AsiaSouth Asia– Infocom/PLDT, PhilippinesInfocom/PLDT, Philippines– Telekom MalaysiaTelekom Malaysia– VSNL, IndiaVSNL, India– CyberNet, PakistanCyberNet, Pakistan
Summary
Summary
Select a Customer Care & Billing solution that meets your Select a Customer Care & Billing solution that meets your business platform needs! Ie, Multiple-Service based, reliable, business platform needs! Ie, Multiple-Service based, reliable, scalable and open.-scalable and open.-
Fast time to market with new products & servicesFast time to market with new products & services
No limits to products & services, business policies, pricing plans, No limits to products & services, business policies, pricing plans, subscriber growthsubscriber growth
Localisation support? (Eg, Chinese, Korean, Japanese Localisation support? (Eg, Chinese, Korean, Japanese languages)languages)
Support for products & services charging principles being value Support for products & services charging principles being value based instead of flat-feebased instead of flat-fee
Proven Integration with existing circuit switched billing systemProven Integration with existing circuit switched billing system
Choose with systems with proven success worldwideChoose with systems with proven success worldwide
Finally ... Being able to eat & sleep well!Finally ... Being able to eat & sleep well!