Creating High Performance Environments

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SALT Gurgaon 2009Swithun Manoharan

Transcript of Creating High Performance Environments

CreatingCreating

A HighA High

PerformancePerformance

EnvironmentEnvironment

Summer OlympicsMexico

Oct 18th 1968

8.90 Mts

23 Years

Winter OlympicsMexico

Feb 22nd 1980

USA 4USSR 3

Miracle on Ice

1983

2007

Edwin Moses

400 m Hurdles

107 Continuous wins

2 Olympic Golds

Jehangir Khan

555 ConsecutiveWins

Test16 Continuous

Wins

ODI21 Continuous

Wins

Why are some able to maintain a High Performance Environment over a long period of time?????

While others seem to perform only in Sparks that happen only once in a lifetime ???

Mihaly Csikszentmihalyi – “Finding Flow”

Low Skill LevelHigh

Low

C

halle

nge

Hig

h

Stress Fear Concern

BoredomDisengagement

Non Involvement

HIGH P

ERFORMANCE / STATE O

F

FLOW

Mihaly Csikszentmihalyi – “Finding Flow”

Low Skill LevelHigh

Low

C

halle

nge

Hig

h

Stress Fear Concern

BoredomDisengagement

Non Involvement

HIGH P

ERFORMANCE / STATE O

F

FLOW

The ZONE

In the Flow

In the Mood

Things Just Roll

In the Groove

Challenge Vs Skill

The Proper Environment

Climate in the Organisation

Culture in the Organisation

Leadership style, Decision-making CommunicationTraining, Rewards and recognition

Way we do Things Here

Managing Creative Tension

Processes

Equipment

Leadership Management

Setting a Direction Planning and Budgetting

Aligning People Organizing and Staffing

Motivating People Controlling and Problem Solving

Change Complexity

There are various kinds of

players

In any Organisational scenario…

………with all its changes and Challenges

NAVIGATORSNAVIGATORS

VICTIMSVICTIMSHighly ReactiveHighly Reactive

Self Pity / Negative / Self Pity / Negative / StubbornStubborn

Highly ProactiveHighly ProactiveConfident / Optimistic / PropellingConfident / Optimistic / Propelling

SURVIVORSSURVIVORS

SURVIVORSSURVIVORS

SkepticismSkepticism

CynicismCynicism

ReluctanceReluctance

CautiousCautious

EmotionsEmotions

IndifferenceIndifference

Confusion

UncertaintyUncertainty

video

Ken

Chet

Nicole

Katherine

Mason

Katherine

“ What? I don’t know

how to use a camera and I don’t want to

know.”

“It is physically

impossible..”

ChetChet

“But what they are great

at is journalism”

“Not one of them is technically qualified

to shoot a story”

“ The camera crew feels, they are being being setset up for a lay offoff.”.”

Chet

“ I will be happy to ”

“If it bombs, it will be my last show”

“… Being humiliated before millions millions

of viewers”

Nicole

“We are going to be laughed off the air”

“Yeah.. Opportunities for A lot of sad looking

Television”

“That was too intimidating.I can never do that”

Ken

Essentials OfEssentials Of

A HighA High

PerformancePerformance

EnvironmentEnvironment

A Context for Success: Creating the High-Performance EnvironmentBy Professor Graham Jones | Apr 20, 2009

4 Key Components of HPE

Leadership

Performance Enablers

People

Focus

Leadership

Vision

Challenge

Support

“Why are we doing this?”

“…Vision of where we are going”

“ We will give you every help you need”

“…Unleash you guys to do what you are great at”

“ Best equipment will be provided from the resources freed”

“ I understand your concerns”

Mason Leadership

Game - Roleplay

The Helium Stick

Common Common

GoalGoal

A Clear VisionA Clear Vision

Survey in US of 23,000 from a wide range of industries, Harris Interactive found that:

Only 37% said they have a

clear understanding of what their organization

is trying to achieve & why

Only one in five was

enthusiastic about their team's &

organization's goals

Only one in five said they have a clear "line of sight" between their tasks and their

team's and organization's

goals

Only 15% felt that their

organization fully enables

them to execute key

goals.

“You have to have this passion and you have to have a reason for doing what you’re doing. And there really has to be a purpose there, I think that’s what drives success. I know my talent is from God. And that’s my purpose: to run to glorify Him”

Allyson Felix “Chicken Legs”

Do You know your Organisation’s Vision ?

Do You know your Teams Goal ?

Have you got a personal Vision ?

Leadership

Vision

Challenge

Support

4 Key Components of HPE

Leadership

Performance Enablers

People

Focus

Information

Instruments

Incentives

PERFORMANCE ENABLERSPERFORMANCE ENABLERS

“You all know there have been big changes over here.. There’s another change coming”

“No one will loose their Jobs…….”

“… It is just as much for increasing opportunities”

“ Best equipment will be provided from the resources freed”

“ We are instituting a weekly Film Festival to critique the best piece and give a prize”

Game - Roleplay

The Blindfold Game

CommunicationCommunication

Our perceptions can bias our hearing and seeing

4 Key Components of HPE

Leadership

Performance Enablers

People

Focus

PEOPLE

Attitude

Capacity

Behaviour

“ This is the team”

“ I need your help”

“ I understand your

concerns”

“Every one should

get their feet wet”

“Team.. We have a

major win”

PEOPLE

4 Key Components of HPE

Leadership

Performance Enablers

People

Focus

Road Map

Steps/Stages

Game Plan

“Katherine… What’s

the first step of that

road map?”

“We need a detailed

action plan…”

“Look.. This is’nt

going to happen

overnight”

InterdependenceInterdependence

Euro tunnel

1988-199410 Construction Companies5 Banks15000 people

1 st Dec 1990 – Graham and Philippe

"Today, the mission of one institution

can be accomplished only by recognizing that it lives in an interdependent world

with conflicts & overlapping interests"

Jacqueline Grennan Wexler.

DependenceDependence

Three levels of functioning :Three levels of functioning :

IndependenceIndependence

InterdependenceInterdependence

Maturity

Functioning

IndependenceIndependence ToTo InterdependenceInterdependence

IndependenceIndependence is is a a greatgreat level of level of effectivenesseffectiveness

Interdependence is the greatest

level of effectiveness

Captained 57 TestsWon 41Lost 10Drew 6

History Judges Captains by What his Team Achieved

I knew that all successful sides have a certain ‘X factor’ that comes from each individual giving more than he takes. I wanted each player to think of himself as the vice-captain, always proactive in his thinking, able to offer advice and, above all,  willing to take responsibility for his actions

Out of My Comfort Zone

Steve “Tugga” Waugh

The Final Analysis

“ Mason… I did’nt want this change… I was’nt ready for it”

“ Thanks for pushing us.”

“You helped us to see what was good about

it ”

Essentials OfEssentials Of

A HighA High

PerformancePerformance

EnvironmentEnvironment

4 Key Components of HPE

Leadership

Performance Enablers

People

Focus