Post on 20-Aug-2015
Messaging Matters
Source: SiriusDecisions PMM Survey
13.316
21.4 24.3 26
Insufficient Leads
Poor Sales Skills Too Many Products to Know
Information Gap (Industry,
Solution, Etc.)
Inability to Communicate Value Messages
Biggest Inhibitors to Achieving Quota
Messaging matters
Messaging Matters
Malcolm Gladwell
Scientist for Tipping Point
Morton M. Grodzins
Malcolm Gladwell
Dr. K. Anders Ericsson
Scientist for Deliberate Practice
Messaging Matters
Relevant to Your Prospect
Unique to You
14%Only 14% of messaging salespeople promote creates commercial impact
Failure to create impact
86%
Your new biggest competitor
You
Them
Status Quo
Bake-offSalesCall
20-60%
They don’t see enough reason to do something different
Your Desired Outcomes are at-risk and here’s how you can fix that
SELL THE PROBLEMSELL THE PROBLEMSELL THE PROBLEMSELL THE PROBLEM
Status Quo Threatened
Identify New Needs
Define Solution
Identify Viable Vendors
Review Approaches
Make Decision
65
“Why Change?” “Why Us”
Why our company and offerings are better than the competition
SELL THE PRODUCTSELL THE PRODUCTSELL THE PRODUCTSELL THE PRODUCT
35% %Buying Vision Bake-Off
-3 -1 +1 +2 +3-2
Your new conversations
You
Them
Status Quo
Bake-offSalesCall
Challenge Assumptions
Re-Define Needs
Align Solution 20-60%
St
Customer Status Quo
Buying Vision Creation
Outcome at Risk
Outcome at Risk
Outcome at Risk
Pre-Determine Executive-Level Outcomes
Reveal threats, risks, problems and missed opportunities that put each outcome at risk
and need to be solved
ThreatProblemMiss
ProblemMiss
ThreatProblemMiss
Threat
Align strengths of products, services, programs to solve the re-defined needs and “engineer“ desired outcomes
Your Solution
Your Solution
Your Solution
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“Solution” Selling
Salespeople “Play 20 Questions”
Customer
Wait to hear a couple keywords and then jump into prepared products presentation and competitive matrix
Do you have a music problem?
I don’t have a music problem!
Maybe a 10 CD changer?
1000 songs in your pocket
…I DID HAVE A MUSIC PROBLEM!
Messaging Matters
Messages Tools Skills
Customer Conversations
DEVELOP DEPLOY DELIVER
Integrated Approach
MARKETING SALES
You need a messaging system
On purpose vs. by accident
Who do you want to be?
Messaging Matters