Post on 16-Mar-2020
www.theservicesolutions.com
Provid ing s impl i f ied yet innovat ive so lut ions
CORPORATEPROFILE
the SM is focused on transforming Customer Experience' across multiple industry verticals by delivering innovative services and solutions that deliver service solutions
focused benefits, particularly in service-user satisfaction.
Our Vision
Our Mission
Our Values
Embracing innovative solutions for the
enhancements of services & intellectual
advancements within the profession
Agility
We have the capability of rapidly & cost
efficiently adapting to changes as desired
by the client, without compromising
balance, co-ordination, endurance & speed
Transparency
We believe in openness, clear
communication & accountability
WHOWE ARE
SM The identity of is an the service solutions
amalgamation of our vision, mission, & values.
The flex symbol is inspired by the simple & agile
efficiency of a boomerang, & emphasizes our
performance pattern where complex service solutions
are delivered to our clients in an innovative way with
surprising simplicity & fluid ease of execution.
We want to make every customer
of our customer, satisfied
Always provide simplified, yet
innovative solutions
We offer unique blend of consulting-led engagements and solutions that facilitate systematic intervention in
key result areas through technology intermediation.
While customer service is still only maturing in India and several other countries, industry leaders today recognize that effective & efficient customer service and
supply chain management can have a critical impact on customer acquisition, retention & cost management and emerge as a powerful profit center.
Responding to our clients’ needs,
adding qualitative & quantitative
value
Service
Innovation
Instead of evolving a 'one size fits all' approach for a client's need, the SMservice solutions
engages with the client at all levels to understand the exact nature and complexity of
the problem in the service or supply chain management area. The services offered
provide clients with the critical insights to identify exact gaps in the existing processes,
and break down ambiguities and complexities where these exist.
OURSERVICES
SMSince its inception in early 2009, has provided the service solutions
clients' senior management with services and solutions to enable
effective customer service, differentiate vis-à-vis competition, and
positively impact their bottom lines. Towards enabling these business
SMoutcomes, brings together a core group of the service solutions
seasoned management professionals with a track record of expertise
in building and managing large-scale service and supply chain
Standardization across
Distributed Sales & Service
Networks
Audits
Performance Management &
Benchmarking
Large Scale Projects,
Process & IT Implementation
Consulting Services
Focus on Supply Chain &
Service Operations
Customized &
Client Driven Services
Training & Research
Last Mile Intelligence &
Hands On Insights
infrastructure and operations.
the SM not only diagnoses and identifies gaps in the client's service infrastructure but also conceptualizes, designs and implements solutions for service solutions
specific problems. Skill in executing end-to-end sector-specific as well as cross-sector solutions is driven by a firm belief that technology can be potent business
enabler, thereby reducing inefficiencies and optimizing resource utilization.
OURSOLUTIONS
Apple Care CRM
AMS PlatformAMS PlatformSmart
TractionAn intelligent Asset Tracking Solution
PS: The above list is only illustrative and does not show all our solutions. For more details on our solutions, please write to us at info@theservicesolutions.com.
Coming Soon
Our solutions team ensures that deployed solutions not only mitigate the challenges, but also enable organizations in achieving strategic and operational
SMobjectives of profit maximization, cost control, and business intelligence etc. Some of the solutions delivered by are:the service solutions
Trade-inP o r t a l
Supply Chain Automation
RemoteMonitoringSystem
End to End Service Management System
Repair Factory
Solution
THE TEAMFounder and Chief Executive Officer
Sreevathsa
Melville Service Chief
Ranjeet WalunjAditya MonyTechnology Chief
Products & Marketing Chief
Bimal RathIndependent Director on the Board
Capt. Ganesh KarnikIndependent Director on the Board
THE TEAM
Over 15 years of industry experience in the field of customer service and management. He has worked for blue-chip organizations like Nokia India, Tata Teleservices, LG Electronics, Samsung Electronics, and BPL Limited. Passionate technologist with BE in
Electronics & Telecom and MBA in IT. His other accreditations include Six Sigma training & certification from Motorola University, ITIL Framework certification from “CertMagic” & Project Management certification PMP®.
Sales ChiefGM - Middle East Operations
Ashish SisodiaShodan Suvarna
Strategy ChiefPrem Kumar
Raghavendra AlseDelivery & Excellence Chief
Professional with over ten (10) years of experience in Strategic Planning,
Technology Planning, Product Development and Delivery in various sectors like
Consulting,Manufacturing, Technology and Utility Services.
Previous Employment: WaterHealth International Inc., Exensys Software
Solutions, PwC.
Education: B. E. in Industrial Engineering and PGDPM
Over 16 years of experience in Corporate Sales of Enterprise solutions and
Maintenance Services
Previous Employment: HCL Infosystems Limited
Education: BE in Electronics
Over 14 years of business development and sales experience in India, Middle East and
USA.
Previous Employment: HCL Technologies, Oman Technologies
Education: BE in Mechanical & MBA in IT from USA
IT, Products, Engineering and Strategy leader with over 20 years of global
experience at Senior Leadership roles.
Previous Employment: Genpact, Microsoft US and India, Siebel Systems, AT&T
Education: BE in Mechanical and MBA in Computer Science from Villanova
University USA.
Over 22 years of service management, outsourcing, process automation and CRM
experience. Specialist in the consumer electronics & telecom domain.
Previous Employment: Key service roles at Any DATACorporation, Axesstel Inc.,
Onida & BPL Ltd.
Education: BE in Electronics
Over 18 years in the technology domain & co-created a 4th generation ad-serving
technology to aggregate billions of ad impressions across categories, create audience
segments & help advertisers reach highly fragmented Internet users.
Previous Employment: AdMagnet, MediaTurf, Interpole Technologies & Euro RSCG
Education: RA with IIT Bombay, BE in Computer Science & MBA in IT
E n t re p re n e u r t u rn e d c o r p o r a te H R e x p e r t w i t h o ve r 2 8 ye a r s o f
experience across HR delivery, Strategy, Joint Venture Relationship Management,
Organization Structuring & Leadership Development in India and abroad.
Worked with Nokia India, Tata Sons, British Telecom at senior leadership positions
before founding Think Talent Services Pvt. Ltd., India in 2010.
Serial Entrepreneur and an exper t in the area of transformation and
value creation with over 27 years of rich experience. Seasoned leader with great
exposure to working in the global markets.Worked with Fly Mobiles, Benckiser
& Uniliver in various global roles. Started many startups in the past and continues to
represent many. BE in Mechanical and MBA in Marketing.
Served Indian Army between 1981-1988. Since his voluntary retirement,
he has held several prominent positions in the industry, education, infrastructure &
tourism development. He has been a member of Karnataka Legislative Council (MLC),
elected from the South West Teacher's Constituency, since June 2006. Also a member
of Academic Council of Mangalore University & Deputy Chairman of N.R.I Forum,
Karnataka State, with a Cabinet status.
Advantage is the sum total of our expertise, service delivery and client engagement process. We approach a service or supply chain management challenge from a
client's perspective, diagnose the exact problem, narrowing it down to a single point of change that can have the largest possible impact on the business.
When a complex problem has been identified, we ensure that the best possible solution is implemented - whether we develop it or utilize the resources of our
strategic partners, the client is ensured of a powerful yet single, seamless and simplified solution. - Because, we care for our reputation
“RIGHT” SKILLED
PEOPLE + TECHNOLOGY
We develop/design a process
with the client‘s end goals &
execution in mind
We are different from the way typical
technology companies operate -
setting the process framework first &
executing it on top of our technology
platform is our expertise
Basis needs of client, we put together a
solution which combines skilled
resources and our technology platform
We are willing to put some money at
risk
WHAT SETS US APART FROM
COMPETITON
FOCUS ON CLIENT’S
END GOALS
RICH EXPERIENCE IN
PROCESS EXECUTIONRISK SHARING
We have experience of running
processes for multiple customers in
different industries – driving outcomes
We leverage our proprietary
process framework to create
business impact for the client
This set of individuals bring varied
experiences – that sets us apart from
competition
We consider client acquisition as a long
term investment.
We measure our success by the CSAT
scores of our clients
OURPARTNERS
We believe in a simple partnership mantra: ; the partnership has to benefit both the parties involved for it to be rewarding and long term. 1+1=11
We are proud to be associated with some of the best brands in the business - be it in the Technology space, Process space, Advertising or Innovation.
Complimentary skills help both us and our partners in delivering superior value to our customers.
While our partner companies are assured of us being their extended arm for their customer deliverables, these strategic partnerships help us learn from their
huge, proven experience & upgrade our skills regularly.
OURCLIENTS
Client engagement is an important part of our DNA. We do not perceive the client's organization as a different entity from ours. We operate in a seamless manner
where the client team and our team operate as an integrated unit pursing a common business objective.
DOMESTIC INTERNATIONAL
... the list goes on
Get in touch with
Corporate Office
Ff1, Varun Towers 1, Sector 20 (A), Mathura Road,
Apple Care Operations
101, Prakash Building, Vazira Naka,
Borivali (West), Mumbai-400 091,
Maharashtra, India
Middle-East Operations
Dubai - SAIF LOUNGE, P. O Box 121042,
Sharjah, UAE
Contact Name: Shodan SuvarnaFaridabad 121 004 Haryana, India
A - Wing, First Floor Mangalya CHSL, Building No.4, Opp. Asha Ketan Medical Center, MG. Road, Goregoan (West), Mumbai - 400 062, Maharashtra, India.
Registered Office Regional Office
Rajkot - Shop No. 101,
Cosmo Complex,
Mahila Collage Chowk,
Rajkot 360001 Gujrat, India
Thane - GA-27, Lake City Mall,
Next to Big Bazaar,
Kapurbawdi, Thane (West) - 400 610
Maharashtra, India
Andheri - 6 & 7, Chintamani Plaza,
Ground Floor, Andheri - Kurla Road,
Chakala, Andheri (East),
Mumbai - 400 099 Maharashtra, India
Belgaum - Shop No. 9,
Cantonment Shopping Complex,
Opp. Fish Market, Camp,
Belgaum - 590001 Maharashtra, India
Pune - Shop No. 54,
Patil Plaza, Plot No. 493,
Parvati, Pune - 411 009
Maharashtra, India
+91 22 2536 1188+91 22 4123 3366
+91 22 2823 2121+91 22 2823 2122
0281 3057877 020 6530 12340831 4200601
Corporate Off:
Registered Off:
Regional Off:
Dubai:
+91 22 2879 2093
+91 22 2833 2204
+91 129 417 0041
+971 55 2034067
E-mail us : info@theservicesolutions.com