ACHIEVING ORGANISATIONAL AGILITY

Process VisualisationContributing towards

Organisational Agilityas part of

Digital Transformation

Dina Jacobs (PhD)

CEO triVector

People

Process

Technology

”Reality is merely an

illusion, albeit a very

persistent one.

Albert Einstein

9 Realities

Understand

• Disruptive Technology

• Singularity

• Longevity

• Customer Experience

Explore

• Serious Gaming

• Rapid Experience Driven Analysis

• Process Mining

• Mixed Realities

Ideate

• Possible Selve

Disruptive Technology# 1

What is exponential growth?

Billion meters =

Singularity# 2

Singularity# 2

LongevityThe gift of a long life

# 2# 3

Longevity

Productive assets

Vitality assets

Tangible assets

# 3

KnowledgeReputation

Peers

Health Friendships

Balanced Living

House

Money

18 70Age

Longevity

ReputationKnowledge

PeersProductive

assetsProductive

assets

Vitality assets

Vitality assets

Transformational assets

Tangible assets

Tangible assets House

Money

Diverse Networks

Self Knowledge

Balanced Living

HealthFriendships

# 3

KnowledgeReputation

Peers

Health Friendships

Balanced Living

House

Money

1818

7045

Age Age

LongevityThe Multi-stage Life

www.100yearlife.com

# 3

12

Customer Experience# 4

13

Customer Experience# 4

Verbal

Visual Symbols

Radio Recordings / Still Picture

Motion Pictures

Exhibits

Field Trips

Demonstrations

Dramatic Participation

Contrived Experience

Direct Purposeful Experience 14

Customer Experience# 4

15

Customer Experience# 4

Textual

Description

A red plane figure

with four

equal straight sides

and four right

angles

16

Customer Experience# 4

Textual

Description

A red plane figure

with four

equal straight sides

and four right

angles

Why

17

The brain can

see images

that last for

just 13

milliseconds

We can get the

sense of a

visual scene in

less than 1/10

of a second

Our eyes can

register 36,000

visual

messages per

hour

90% of

information

transmitted to

the brain is

visual

Visuals are

processed

60,000X faster

in the brain

than text

Customer Experience# 4

According to the Visual Teaching Alliancehttp://visualteachingalliance.com

Is a picture worth a thousand

words?

Customer Experience# 4

Customer Experience# 4

Customer Experience# 4

Understand

• Disruptive Technology

• Singularity

• Longevity

• Customer Experience

Explore

• Serious Gaming

• Rapid Experience Driven Analysis

• Process Mining

• Mixed Realities

Ideate

• Possible Selve

The Boring

Specificat

ions and

Procedures

1. Receive Order2. Make Order

3. Deliver Order4. Receive Order 6. Receive Payment

1

2

3

5. Bill Customer

4 5

6

Serious Gaming# 5

Rapid Experience Driven

Analysis# 6

Rapid Experience Driven

Analysis# 6

Rapid Experience Driven

Analysis# 6

00:00,0

07:12,0

14:24,0

21:36,0

28:48,0

36:00,0

43:12,0

Orderfullfillment

Leaveapplication

Vehiclemanagement

Orderfullfillment

Leaveapplication

Vehiclemanagement

Phethile Mashadi

Longest times

login designTemplate createWorkflow createApp createTable finalChecks

Process Mining# 7

Existingmodel Different behavior

in reality

Instrumented devices

Database Usagemodel

Process Mining# 7

Process Mining# 7

Augmented Reality# 8

Understand

• Disruptive Technology

• Singularity

• Longevity

• Customer Experience

Explore

• Serious Gaming

• Rapid Experience Driven Analysis

• Process Mining

• Mixed Realities

Ideate

• Possible Selve

Possible Selve# 9

Moravec’s Paradox: It is comparatively easy to make computers exhibit adult-level performance on intelligence tests or playing checkers, and difficult or impossible to give them the skills of a one-year-old when it comes to perception and mobility

Polyani’s Paradox: We know more than we can tell

Possible Selve# 9

If you are not ready for everything, you are not ready for anything - Paul Auster

“Betwixt and between” is an uncomfortable place where past identity is beginning to disappear, but a new one has not yet been established – where the security of the past is left, but the success of the future remains unknown.

People do not think their way into change - they act their way into change – Ibarra

Possible Selve

interpersonal interactions

innovation

# 9

Possible SelveThe Multi-stage Life# 9

Dina Jacobs (PhD)CEO

Phone : +27 861 TRIVEC (874 832)Fax : +27 86 133 2276Mobile : +27 83 268 2383E-mail : dina.jacobs@trivector.co.zaURL: www.trivector.co.za