Continuous Delivery requires Continuous Communication

Dealing with Conflict

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Agile & Continuous Delivery

Continuous Communication

&

Osmotic Communication

Co-Location & Collaboration

What is conflict?

4 types of conflict (and 2 different versions of the 4 types)

3 causes of conflict

The Collusion Diagram

4 Types of ConflictPerson vs. Self

Person vs. Person

Person vs. Society/World

Person vs. Nature

Intrapersonal

Interpersonal

Intergroup

Intragroup

5 Conflict Resolution Strategies• Accommodating• Avoiding• Collaborating• Competing• Compromising

See http://www.kilmanndiagnostics.com

The Collusion Diagram

“The Anatomy of Peace: Resolving the Heart of Conflict” by The Arbinger Insttitue

1. They do2. I see

4. They see3. I do

Insist I do as they sayBadgerComplain

An object:DemandingUnreasonableNag

An object:Self-centeredInconsiderateImmature

Protest“Teach”Comply with attitude

AlliesAllies

Let’s talk about “Crucial Conversations”

1. STATE My Path

1. STATE My Path

Share your facts, Tell your story,Ask for others’ paths,Talk tentatively, andEncourage testing.

1. STATE My Path2. AMPP

1. STATE My Path2. AMPP

Ask, Mirror,Paraphrase,Prime

1. STATE My Path2. AMPP3. The Humanizing Question

1. STATE My Path2. AMPP3. The Humanizing Question

Why would a rational, reasonable, decent human being do that?

“Those who don't know history are doomed to repeat it.” ― Edmund Burke

Let’s wrap it up

Bibliography• http://www.typesofconflict.org

• http://www.kilmanndiagnostics.com

• “The Anatomy of Peace: Resolving the Heart of Conflict” by Arbinger Institute

• “The 17 Indisputable Laws of Teamwork: Embrace Them and Empower Your Team” by John C. Maxwell

• “The One Minute Apology: A Powerful Way to Make Things Better” by Ken Blanchard and Margret McBride

• “The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t” by Robert I. Sutton

• “Crucial Conversations” by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

Doc ListTrainer, Agile Coach,

Consultant, Facilitator

Doc@AgileVelocity.com

Twitter: @athought

LinkedIn: .../in/doclist

www.AgileVelocity.com

www.DocListPhotography.com

+1 512-924-9248