Post on 07-Apr-2018
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Report on Consultancy
services
SUBMITTED BY
Nupur Roy
Soni Das
Manoj Agarwal
Vijit Gosh
Vishnu G
Section: C
Group: 3
SUBMITTED TO
Prof. Ravi Kishore
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Industry Overview
Consulting indicates both the industry of, and the practice of, helping organizations improve
their performance, primarily through the analysis of existing business problems and
development of plans for improvement.
Organizations hire the services of management consultants for a number of reasons,
including gaining external (and presumably objective) advice and access to the consultants'
specialized expertise.
Because of their exposure to and relationships with numerous organizations, consulting firms
are also said to be aware of industry best practices although the transferability of such
practices from one organization to another may be problematic depending on the situation
under consideration
.
Consultancies may also provide organizational change management assistance, development
of coaching skills, technology implementation, strategy development, or operational
improvement services. Management consultants generally bring their own, proprietary
methodologies or frameworks to guide the identification of problems, and to serve as the basis
for recommendations for more effective or efficient ways of performing business tasks.
In general, various approaches to consulting can be thought of as lying somewhere along a
continuum, with an 'expert' or prescriptive approach at one end, and a facilitative approach at
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the other. In the expert approach, the consultant takes the role of expert, and provides expert
advice or assistance to the client, with, compared to the facilitative approach, less input from,
and fewer collaborations with, the client(s). With a facilitative approach, the consultant
focuses less on specific or technical expert knowledge, and more on the process of
consultation itself. Because of this focus on process, a facilitative approach is also often
referred to as 'process consulting,' with Edgar Schein being considered the most well-known
practitioner. The consulting firms listed above are closer toward the expert approach of this
continuum.
Many consulting firms are organized in a matrix structure, where one 'axis' describes a
business function or type of consulting: for example, strategy, operations, technology,
executive leadership, process improvement, talent management, sales, etc. The second axis is
an industry focus: for example, oil and gas, retail, automotive. Together, these form a matrix,
with consultants occupying one or more 'cells' in the matrix. For example, one consultant
may specialize in operations for the retail industry, and another may focus on process
improvement in the downstream oil and gas industry.
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Management consulting refers generally to the provision of business consulting services, but
there are numerous specializations, such as information technology consulting , human
resource consulting , virtual management, insulting and others, many of which overlap, and
most of which are offered by the large diversified consultancies listed below. So-called
"boutique" consultancies, however, are smaller organizations specializing in one or a few of
such specializations.
Companies and organizations hire consultants to strategize solutions to business,
organizational, or industry specific problems. The value in hiring a consultant is a fresh
perspective, objectivity, and/or a specific knowledge base or expertise.
The Consulting Industry can be divided into the following areas:Management Consulting: Focus is on how a company or organization works to achieve
its stated goals. This can include working on strategy, operations, and information
technology.
Strategy Consulting: Focus is on identifying the direction, goals, and growth of a
company or organization within a specific industry.
Information Technology (IT) Consulting: Focus is on using technology to help an
organization become more efficient and achieve its goals.
Industry Specific Consulting: Focus is on a specific industry and can include strategy,
management, IT, scientific or technical consulting.
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Market Size
The total market size for the Management Consulting Services industry includes all
companies, both public and private. In addition to total revenue, the table contains details on
employees, companies, and average firm size.
Metrics 2004 2005 2006 2007 2008 2009
Market Size
(Total Industry Sales)
Total Firms
Total Locations
(Headquarters and Branches)
Total Employees
Average Revenue Per Firm
Average Employees Per Firm
Source: Analysis of US Census data, updated June 8 2010
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Number of Players in the Industry
Cognizant Technology Solutions
Cognizant is an American multinational IT services and consulting corporation
headquartered in Teaneck, New Jersey, United States. Cognizant provides a range of
information technology consulting and business processing outsourcing (BPO) services,
including business and technology consulting, complex systems integration, application
development and maintenance, business process outsourcing, IT infrastructure services,
analytics, business intelligence, data warehousing, CRM and social CRM, supply chain
management, engineering management solutions, ERP, R&D outsourcing, and testing
solutions
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Accenture
Accenture plc is a global management consulting, technology consulting and technology
outsourcing company. Previously incorporated in Bermuda, since 1 September 2009 the
company has been incorporated in Ireland with its global headquarters located in
Chicago. It is said to be the largest consulting firm in the world, as well as being a global
player within the technology consulting industry
Deloitte Consulting
Deloitte Touche Tohmatsu Limited (also branded as Deloitte) is one of the largest professional
services organizations in the world and one of the Big Four auditors, along with
PricewaterhouseCoopers, Ernst & Young, and KPMG. Deloitte Assists clients by providing
services in the areas of enterprise applications, technology integration, strategy & operations,
human capital, and short-term outsourcing
Capgemini
Capgemini is a major French company, one of the world's largest IT services,
transformation and management consulting, outsourcing and professional services
companies with a staff of over 100,000 operating in 36 countries
http://en.wikipedia.org/wiki/Accenturehttp://en.wikipedia.org/wiki/Deloitte_Consultinghttp://en.wikipedia.org/wiki/Capgeminihttp://en.wikipedia.org/wiki/Deloitte_Consultinghttp://en.wikipedia.org/wiki/Capgeminihttp://en.wikipedia.org/wiki/Accenture8/4/2019 Consultancy Report
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HCL Technologies
HCL Technologies (HCLT) is a global IT Services company headquartered in Noida,
India. It is the IT services arm of HCL, a US$5 billion global Technology and IT
Enterprise. HCL Technologies, along with its subsidiaries, had consolidated revenues of
US$2.6 billion, as on 31st March 2010, and employed more than 60,000 people.
BearingPoint
BearingPoint is an independent management and technology consulting firm. Following a
post-bankruptcy management buyout in August 2009, BearingPoint has been operated by
its European management team and is organized as a partnership. BearingPoint is a
European-based company, but operates with a global reach.
http://en.wikipedia.org/wiki/HCL_Technologieshttp://en.wikipedia.org/wiki/BearingPointhttp://en.wikipedia.org/wiki/HCL_Technologieshttp://en.wikipedia.org/wiki/BearingPoint8/4/2019 Consultancy Report
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HP Enterprise Services
HP Enterprise Services, is a global business and technology services company, previously
known as Electronic Data Systems (EDS), headquartered in Plano, Texas that defined the
outsourcing business when it was established in 1962 by H. Ross Perot. General Motors
acquired the company in 1984, spun it off again as an independent company in 1996, and
became an EDs client.
Computer Sciences Corporation
CSC is an information technology (IT) and business Services Company headquartered in
Falls Church Virginia, USA. CSC predominantly provides IT personnel staffing services
in the following areas: systems integration and professional services; enterprise
application development and management; application software for the financial services
industry; business process outsourcing; managed hosting services; and application and IT
infrastructure outsourcing.
http://en.wikipedia.org/wiki/Electronic_Data_Systemshttp://en.wikipedia.org/wiki/Computer_Sciences_Corporationhttp://en.wikipedia.org/wiki/Electronic_Data_Systemshttp://en.wikipedia.org/wiki/Computer_Sciences_Corporation8/4/2019 Consultancy Report
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Tata Consultancy Services
Tata Consultancy Services (TCS) is a Software services consulting company
headquartered in Mumbai, India. TCS is the largest provider of information technology
and business process outsourcing services in Asia
Siemens IT Solutions and Services
Siemens IT Solutions and Services is a service provider which is part of Siemens AG
headquarters. Siemens IT Solutions and Services provides information technology
solutions and services for the complete IT service chain from consulting to systems
integration and IT infrastructure management right through to industry-specific IT
solutions
http://en.wikipedia.org/wiki/Tata_Consultancy_Serviceshttp://en.wikipedia.org/wiki/Siemens_IT_Solutions_and_Serviceshttp://en.wikipedia.org/wiki/Tata_Consultancy_Serviceshttp://en.wikipedia.org/wiki/Siemens_IT_Solutions_and_Services8/4/2019 Consultancy Report
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Market Share
In the quest for market share, Accenture continues to lead the field generating 14.2% of the
total fee income of all firms. IBM's consulting business follows, with 10.9%. KPMG's fee
income provided a market share position of 4.1%, just above PA Consulting Group's 3.9%.
This is followed by Ernst & Young with 3.3% of the market.
What is interesting about market share positions is that despite the fact that the five largest
firms each had higher fee incomes last year; they all finished the year with slightly lower
market share positions. In financial year 2005, the five largest firms together had a 45.8%
share of total fee income. In financial year 2006, this dropped to 43.4%. What happened was
that that Ernst & Young and KPMG took market share away from most, but not all, of the
larger firms.
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Despite this slight upset, the dominance of the large firms can be seen in the simple statistic
that the 15 largest firms together earned 4.6bn last year, or just over three quarters of the
total fee income of all the firms on our list.
Their combined share of the market dropped by less than one percentage point
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The latest annual survey of top management consulting firms shows a rise in consultancy fee
income to a record 5.9bn
the web service "vault.com" prepares a list of the top 50 consulting companies to work for
each year. The ranking considers company culture, practice strength, prestige and
compensation (6 percent), among a few other options.
The top 10 for 2010 are:
1. Bain & Company (8.492)
2. Boston Consulting Group (8.176)
3. McKinsey & Company (8.159)
4. Analysis Group (7.251)
5. The Cambridge Group (7.178)
6. Deloitte Consulting LLP(7.162)
7. Oliver Wyman (7.123)
8. A.T. Kearney (7.089)
9. Triage Consulting Group (7.024)
10.Censeo Consulting Group (6.903)
The Top 20 UK management consultancy firms ranked by fee income for
Financial year 2006 is
http://en.wikipedia.org/wiki/Boston_Consulting_Grouphttp://en.wikipedia.org/wiki/McKinsey_%26_Companyhttp://en.wikipedia.org/wiki/Analysis_Grouphttp://en.wikipedia.org/w/index.php?title=The_Cambridge_Group&action=edit&redlink=1http://en.wikipedia.org/wiki/Deloitte_Consulting_LLPhttp://en.wikipedia.org/wiki/Oliver_Wymanhttp://en.wikipedia.org/wiki/A.T._Kearneyhttp://en.wikipedia.org/w/index.php?title=Triage_Consulting_Group&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Censeo_Consulting_Group&action=edit&redlink=1http://en.wikipedia.org/wiki/Boston_Consulting_Grouphttp://en.wikipedia.org/wiki/McKinsey_%26_Companyhttp://en.wikipedia.org/wiki/Analysis_Grouphttp://en.wikipedia.org/w/index.php?title=The_Cambridge_Group&action=edit&redlink=1http://en.wikipedia.org/wiki/Deloitte_Consulting_LLPhttp://en.wikipedia.org/wiki/Oliver_Wymanhttp://en.wikipedia.org/wiki/A.T._Kearneyhttp://en.wikipedia.org/w/index.php?title=Triage_Consulting_Group&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Censeo_Consulting_Group&action=edit&redlink=18/4/2019 Consultancy Report
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Accenture
IBM Business Consulting Services
Deloitte
Xansa plc
Capgemini
PricewaterhouseCoopers
LogicaCMG
KPMG LLP
PA Consulting Group
Ernst & Young LLP
McKinsey & Co
Fujitsu
Detica
Management Consulting Group plc
Atos Consulting
CSC Computer Sciences Corp
Bain & Company
Towers Perrin
Ove Arup & Partners International
Boston Consulting Group
Product/Service Mix
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Consulting is providing advice in a particular area of expertise. This is not the same as
customer service. Specific types of consulting services include:
Biotechnology consulting
Consulting software engineer
Environmental consulting
Faculty consulting
Franchise consulting
Human resource consulting
Information technology consulting
Management consulting
Performance consulting Political consulting
Supply chain consulting
Trial consulting
Business involving aspects of both a tangible (physical) good and intangible service,
and where typically the quality of service is more important than the physical product.
For example, lodging, programming, or training. Almost every product comprises of
some degree of service-good mix. Also called service-product mix.
Latest Developments in Consulting Services
http://en.wikipedia.org/wiki/Biotechnology_consultinghttp://en.wikipedia.org/wiki/Consulting_software_engineerhttp://en.wikipedia.org/wiki/Environmental_consultinghttp://en.wikipedia.org/wiki/Faculty_consultinghttp://en.wikipedia.org/wiki/Franchise_consultinghttp://en.wikipedia.org/wiki/Human_resource_consultinghttp://en.wikipedia.org/wiki/Information_technology_consultinghttp://en.wikipedia.org/wiki/Management_consultinghttp://en.wikipedia.org/wiki/Performance_consultinghttp://en.wikipedia.org/wiki/Political_consultinghttp://en.wikipedia.org/wiki/Supply_chain_consultinghttp://en.wikipedia.org/wiki/Trial_consultinghttp://en.wikipedia.org/wiki/Biotechnology_consultinghttp://en.wikipedia.org/wiki/Consulting_software_engineerhttp://en.wikipedia.org/wiki/Environmental_consultinghttp://en.wikipedia.org/wiki/Faculty_consultinghttp://en.wikipedia.org/wiki/Franchise_consultinghttp://en.wikipedia.org/wiki/Human_resource_consultinghttp://en.wikipedia.org/wiki/Information_technology_consultinghttp://en.wikipedia.org/wiki/Management_consultinghttp://en.wikipedia.org/wiki/Performance_consultinghttp://en.wikipedia.org/wiki/Political_consultinghttp://en.wikipedia.org/wiki/Supply_chain_consultinghttp://en.wikipedia.org/wiki/Trial_consulting8/4/2019 Consultancy Report
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Eco-Friendly
Businesses and individuals are striving to be more conscious when it comes to theenvironment. In many cases, increased regulations and legislation for industry are driving the
demand for eco-compliance. The result is that businesses are hiring consultants to review
internal policies and procedures, and to assist in identifying and meeting regulation
requirements. Having green expertise can lead to more green for your bottom-line.
Life Management
Baby Boomers, the market of consumers aged 55 years and older, have long been a target
market for different services and products. There are millions of people that fall into this age
demographic, making for a nice-sized base of customers. And, this market of consumers
generally has a substantial amount of disposable income and isnt opposed to spending it. Life
Manager Consultants have keyed into these factors, and are offering their services to help
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Baby Boomers enjoy more life experiences. In other words, consultants assist in identifying
and pursuing personal life goals. It's a growing market for consultants
3. E-commerce
As the growth of the Internet has exploded, so have the number of businesses that want to
expand online. It's become common to see a range of businesses make the move, including
traditional brick-and-mortar retail businesses that start selling products online, or a smaller
business that begins listing additional inventory on eBay. If you have experience selling
products and services online, there's a great demand for consulting services. Companies
especially need help in learning how to sell on eBay and how to set up and a manage a full
ecommerce site with shopping carts and payment systems.
4. IT Security
Are you an Internet security guru? Do you know all the latest software for protecting against
computer viruses and phishing scams? If so, it's time to put that knowledge to use consulting
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with small businesses and individuals in protecting their IT networks. Experts in securing
wireless networks are in particularly high demand now
5. SMB Expertise
Small and mid-size businesses (SMBs) are a highly sought after customer base for many
Fortune 500 and Fortune 1000 companies - and for good reason. The SMB market is one of
the fastest growing and has been targeted as a lucrative market for a variety of products and
industries. However, many of the larger companies wanting to penetrate the SMB space know
very little about small businesses and how to market to them. For a consultant with SMB
expertise, offering your SMB know-how to Fortune 500 firms could prove lucrative for your
business