FocusonIntegration:ConnectingLearningtotheRightSystems

DavidWentworthPrincipalLearningAnalyst,

BrandonHallGroup

MichelleSullivanMarketingDirectorNetDimensions

SponsoredBy:

ThankYouToOurSponsor!

©BrandonHallGroup2017 2

HCMResearchandAdvisoryFirm

©BrandonHallGroup2017 3

FOUNDEDIN1993

Communityof300,000+

10,000GlobalClients

LeadingIndependentHCMResearch&AnalystFirm

Publishing2+PiecesofResearchEachDay

SampleofOurClients

HowWeHelpYou

©BrandonHallGroup2017 4

MEMBERSHIP

STRATEGICCONSULTING

EXCELLENCEAWARDS

PROFESSIONALDEVELOPMENT

Learning&Development

TalentManagement

LeadershipDevelopment

TalentAcquisition

WorkforceManagement

OpenSurveys

Weinviteyourtoparticipateinoursurveys.

• Foracompletelistofsurveysthatyoucantake,pleasevisitoursurveypagehere.

• Ifyouwouldliketojoinapanelofsurveytakers,pleasecontactusatsuccess@brandonhall.com

©BrandonHallGroup2017 5

HowToAskQuestions

©BrandonHallGroup2017 6

• Submityourquestionsorcomments aboutthediscussiontoourpresentersusingtheQuestions tabonyourcontrolpanel.• Presentationslides andgiveaways canbefoundintheHandouts tabonyourcontrolpanel.

Recording&Slideswillalsobesentoutafterthewebinar.

Agenda

7

Learning’sconnections

Theimportanceofintegration

Integrationchallenges

Considerations

Corporateexample

©BrandonHallGroup2017

POLLQUESTIONHowmanysystemsarecurrentlyintegratedwithyourLearningPlatform?1. None2. 1-23. 3-54. 5-105. Morethan10

©BrandonHallGroup2017 8

IntegrationModels

©BrandonHallGroup2017 9

Integration

Talent

TalentManagementFramework

©BrandonHallGroup2017 11

Recruitment/Selection

PerformanceManagement

SuccessionPlanning

Compensation/Rewards

LEARNING

Recognition/incentives

Coursecompletions

Developmentopportunities

Certifications/Competencylevels

On-boarding

Newlearners Gapsinbenchstrength

Skill/competencygaps

LearningattheCenter

It’snotjustabouttalent

©BrandonHallGroup2017 13

LMS

Finance

Communications

Marketing

ERP

Intranet

CRM

TM

HRISSecurity

Security

Rules

FieldNames

Security

Rules

FieldNames

ProfilesSecurity

Rules

FieldNames

Profiles

LOGIN

Content

Content

ImportanceofIntegrationProviderServices

30.2%

29.1%

34.3%

36.3%

43.8%

43.0%

54.9%

46.5%

43.4%

52.3%

6.4%

8.7%

8.1%

10.5%

14.2%

22.1%

18.3%

30.2%

39.9%

33.0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

ChangeManagementServices

IndustryCoverage

ConsultingServices

AnalyticsConsulting

CloudServices

ImplementationServices

UserTraining

IntegrationCapabilities

IntuitiveUser-CentricInterface

ReportingandDashboards

Essential

Critical

©BrandonHallGroup2017 15

ImportanceofIntegrationSystems

18.4%

23.2%

33.1%

33.1%

29.4%

32.1%

29.1%

36.5%

33.5%

42.1%

39.6%

31.4%

42.0%

47.5%

7.9%

6.5%

13.4%

13.9%

19.0%

16.7%

27.2%

20.1%

25.2%

20.8%

25.2%

35.8%

26.8%

35.6%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

e-Commerce

MOOC

Gaming/simulations

ERP

LearningRecordStore(LRS)

Authoringtools

HRIS

LCMS

Complianceplatform

Workforcemanagement

Video/Webconferencing

Talentmanagement

Social/Collaboration

Contentmanagement

Important

Critical

©BrandonHallGroup2017 16

CurrentLevelsofIntegration

3.0%

5.1%

5.1%

7.1%

13.1%

13.1%

14.1%

14.1%

15.2%

21.2%

21.2%

28.3%

29.3%

37.4%

0% 5% 10% 15% 20% 25% 30% 35% 40%

MOOCGaming/simulations

e-CommerceLCMS

Social/CollaborationComplianceplatform

ERPLearningRecordStore(LRS)

Video/WebconferencingWorkforcemanagement

AuthoringtoolsTalentmanagement

ContentmanagementHRIS

©BrandonHallGroup2017 17

SatisfactionwithIntegration

©BrandonHallGroup2017 18

Satisfaction

2.67

ReasonstoSwitch LMS1 Poor support from vendor

2 Wish to move to Cloud

3 Platform lacks the social learning features

4 System is difficult to use

5 System appears outdated

6 Inability to integrate with other enterprise software

LeastLikedAspectsofLMS1 Ease of use of the system

2 Ability to adapt to changing needs

3 Reporting features

4 Analytics features to measure ROI

5 Social learning features

6 Ability to integrate with other enterprise software

WhatDoCompaniesWant?

22.0%

44.0%

34.1%

Bestofbreed/pointsolutionsfrommultiplevendors

Asuiteofintegratedmodulesfromasinglevendor

Notsure

©BrandonHallGroup2017 19

Considerations

©BrandonHallGroup2017 20

CustomizationsManytimes,integrationsinvolvecustomization.

• Be100%sureoftheneedforcustomization• Tryholdoffuntilmosteverythingisinplace• Customizationsoftendonotworkwithupgrades/updates• Don’tgetstuck!

©BrandonHallGroup2017 21

POLLQUESTIONHowfamiliarareyouwithAPIs?

1. Notatall2. Iknowwhatitstandsfor3. Familiarwithhowtheywork4. Iusetheminprogramming5. Iwritemyown

©BrandonHallGroup2017 22

APIsAreYourFriends

ApplicationProgrammingInterface (API)isasetof definitions,protocols,andtoolsthatallowcommunicationbetweenvarioussoftwarecomponents.

©BrandonHallGroup2017 23

API

RESTfulRepresentationalStateTransferSOAPSimpleObjectAccessProtocolRPCRemoteProcedureCall

SystemIntegrationKeyPractices

1. Identifycurrentandfuturesystemintegrationrequirements.2. Definewhatneedstobesharedbetweensystems(nowandfuture).3. Definehowoftenshareditemsneedtobeupdated.4. Definethevalueofeachconnection(businessgoalforeach

connection).5. Prioritizeeachconnectionandbegindefiningrequirements(APIs,

scripts,middle-data-warehouses).6. Maptabletotable(whereisthedataheldineachsystem),theory

first.7. Understandyourvendor’sexperienceintegratingwitheachofthese

elements.

IntegrationExampleCERN,theEuropeanOrganizationforNuclearResearch• NeededanLMSthatcouldintegrateintoexistinginfrastructureo accesscontrolo financialadministrationo courseregistrationomainHRsystem

• NetDimensions’LMShasacomprehensivesetofAPIstointerfacewiththekeysolutions

©BrandonHallGroup2017 25

Questions?

Thankyouforjoiningustoday!

Ifyouhaveanyadditionalquestions,pleaseemailusatsuccess@brandonhall.com.

LearnMoreAboutUsProductsandservicesthatweoffer

©BrandonHallGroup2017 28

HowWeHelpYou

©BrandonHallGroup2017 29

MEMBERSHIP

STRATEGICCONSULTING

EXCELLENCEAWARDS

PROFESSIONALDEVELOPMENT

Learning&Development

TalentManagement

LeadershipDevelopment

TalentAcquisition

WorkforceManagement

WeDoThisThrough…ResearchandAnalysis thatDefineNewHCMStandards

SuccessStories fromGlobalOrganizationsthatShowthoseStandardsinAction

ProfessionalDevelopment thatAssessesCurrentStateandEnablesInnovation

FlexibleServices toDesignandImplementTransformativeSolutions

Recognition thatValidatestheTransformation

©BrandonHallGroup2017 30

MembershipOffersTailoredSupportRESEARCHACCESS&EVENTS

• Reports• CaseStudies,Frameworks&Tools• DataNow®&TotalTech®• WebinarsandResearchSpotlights• AnnualHCMConference

ADVISORYSUPPORT• AsktheExpert• 1on1Consultations• ResearchBriefings• Benchmarking

CLIENTSUCCESSPLAN• YourPriorities• ExecutiveSponsor• ClientAssociate• MonthlyMeetings

©BrandonHallGroup2017 31

Tolearnmoreaboutbecomingamemberortosignupforafreetrial,pleaseemailusatsuccess@brandonhall.com

StrategicConsultingOffersExpertSolutionDevelopmentBENCHMARKING

• Competitive/Comparative• MaturityModel• CustomResearch

STRATEGY• BusinessCase• Planning• Organization&Governance

TECHNOLOGYSELECTION• VendorSelection• ArchitectureDesign• SystemsEvaluation

DEVELOPMENT&INTEGRATION• ProgramDesign• Assessment• Survey• ProcessIntegration

©BrandonHallGroup2017 32

Tolearnmoreaboutconsulting,pleaseemailusatsuccess@brandonhall.com

WhyBrandonHallGroup

©BrandonHallGroup2017 33

1

2

3

4

5

Weofferflexible,high-valuemembershipsthatoffereverythingyouneedatacostyoucanafford.

Ourresearchisbetter – moretargeted,easilydigestible,focusedonbusinessresults,predictive,prescriptive.

Oursolutionsgetsbetterresults– research-driven,focusedonthebusiness,simple,targeted,flexibleapproach.

Ourcasestudiesareunique fortheirdiversityandfocusonbusinessresults.

Ourprofessionaldevelopmentispractical,tailoredtoyourneeds,andequipsyoutotakeaction.

ResearchCalendar

34

LEARNINGANDDEVELOPMENT

TALENTMANAGEMENT

©BrandonHallGroup2017

ResearchCalendar

35

TALENTACQUISITION

WORKFORCEMANAGEMENT/HR

©BrandonHallGroup2017

WhatOurClientsHavetoSay

BrandonHallGroup’sExcellenceAwardsallowsyoutotakeadeeperdiveandevaluatetheprogramsthatyou’vecreatedatalevelthatyoumightnothavetheopportunitytodo… Theyhavealwaysbeenacornerstoneforme.

- KatrinaWilliams,Director,SalesCapabilityCDW

https://youtu.be/OgdA_tpM55U

©BrandonHallGroup2017 36

WhatOurClientsHavetoSay

IdescribetheattentionandthatcustomerservicethatI’veexperiencedasbeingexcellent.TheyareveryattentiveandwhereverIneedtobeconnectedtowhomever,theyaretheretohelpme.

- JoanneVeech,GlobalTalentLeaderPwC

https://youtu.be/YkY-v8gfW5k

©BrandonHallGroup2017 37

HCMxRadio

©BrandonHallGroup2017 38

THEONLYPODCASTINTHEHCMARENATHATWEAVESCURRENTMARKETRESEARCH,HRTECHNOLOGYANDINDUSTRYLEADERSINTOEACHEPISODE

Tocatchuponthelatestepisodes,visitwww.brandonhall.com/hcmxradio orsubscribeoniTunes