Post on 19-Oct-2014
description
Conflict ManagementShould I stay or should I go...
T. D’Amico – April 2014
Our Schools areOur Schools areHappy places...
Conflict Management
But not all the time!
Share examples of conflicts between adults in a school...
School adultInteractions
ECEs
EAs
teachersCustodians
Bus drivers
Office admin
Parents
Principal
Volunteers
Consultants
Parish Prie
st
Superintendent
How is this related to conflict?
The Happy staff member...The Happy staff member...
“I live under a black cloud” staff member...
“I live under a black cloud” staff member...
How do most peopledeal with conflict?How do most peopledeal with conflict?
Avoidance
Others – make a quick decision!Others – make a quick decision!
How do you deal with
Conflict?
Crash and burn
strategies
Pray that an Angel Will make it go away!
Is Conflict always a bad thing?
Discuss: “Is Conflict always a bad thing?”
Your Answers
“Peace does not mean an absence of conflicts; differences will always
be there. Peace means solving these differences through peaceful
means; through dialogue, education, knowledge; and
through humane ways.”
Dalai Lama XIV
Some Benefits of ConflictSome Benefits of Conflict
Innovative strategiesInnovative strategies
New knowledgeNew knowledge
Different perspectivesDifferent perspectives
What are some causes of conflict?
Discuss: “What are some causes of conflict?”
Your Answers
Resolving ConflictIn your school / workplace
Do you talk more or listen more when trying to resolve conflict?
Reasons for avoiding hard conversations
1. A Desire to Please
2. Personal Safety
3. Personal Comfort
4. Fear of the unknown
5. No sense of urgency
Reasons for avoiding hard conversations
6. I don’t fit in here
7. Waiting for the perfect moment
8. Perfectionism
9. Distrust of oneself and others
10. Lack of authority
Reasons for avoiding hard conversations
11. Distrusting our judgment
12. Fear of kicking somebodywho is already down
13. Too big a shift in role expectations
14. Not in the job description
15. Too close to home
Reasons for avoiding hard conversations
16. Conflict with Beliefs/values
17. Fatigue
18. Personality or intent
Don’t sweat the small stuff!
Confront the issue not the person
Keep the Dignity of the Person in mind
You can be Professional without being Friends
Avoidance may help with value based differences
CompromiseCompromiseLook for win – win solutions
CollaborateCollaborateSee each other’s side in a conflict to come to an agreement on how to proceedSee each other’s side in a conflict to come to an agreement on how to proceed
MediationSkill development
Help the parties come to a solution
Identify Issues Determine interests
Storytelling
Brainstorming
Keep Learning
Leadership courses
Coaching courses
Mediation workshops
Remember some conflicts...Need to be referred to
Human Resources!
Questions