Community

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What we did in 2010

* d em og rap h ics* en viron m en t

* g lob a l econ om y* resou rces

sh ap ers

* p riva te p ou n d &p erson a l b u d g e t

* im m atu re m arke t* m ixed m essag es

em p ow eredcu s tom er

* in d ep en d en ce ou tcom es* p aym en t on resu lts* en h an ced sk ill b ase

* com m u n ity

m od e l ch an g es

re -d es ig n in g ou r o ffe rin g

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Our Offering

• Intensive intervention for independent lives

• Care coordination, advice & signposting

• Ongoing care, with specialist/non-specialist

• Preventative community initiatives

• Technology assists

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What this means!

• Privatised social care • Merged functions• New functions• Skills transfers• Supply chain model

• High turnover model• Increased flexibility• Outcomes are king• Tapering input model• Non-payable inputs • Self assess quality

2 Steps Up – 1Step Back– Customer Expectations

Mixed messages

Vulnerability Issues

– Providers managing change

planning, investing, delivering

- Divergent Commissioning

- Available resources

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What helps?

• Integrated approach to service design

• Co-production with communities

• Regional coordination

• Quality supply chain management

• Building market readiness

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