Post on 24-Mar-2020
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Communications Enabling
Your Apps
Craig Walker VP Cloud ServicesCeBIT 2018
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Agenda
1. ALE Vision and Strategy
2. Communications: Adding Value to the Digital Workplace
3. Rainbow CPaaS
4. How to Engage
5. Open discussion and next steps
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r
Provide
IoT enabled Networks and
Relations-drivenCommunications
Drive
Verticalsdigital transformation
Deliver
Everything as a Service flexible models & new services
Education
Hospitality
Government Healthcare
Transportation
Connected
Experience
Pay Per Use
Software Subscription
Life Cycle Management
Managed Service
Alcatel-Lucent Enterprise - Where Everything Connects
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Unique Value Proposition
Intelligent Foundation
Flexible Real-Time
Communications
Accessible Innovation Rainbow (CPaaS / UCaaS)
OpenTouch Enterprise Cloud
Network on Demand (NoD)
OmniVista Cirrus
How to add business value, create revenue
opportunities and differentiate in the market
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Adding Value: Talk More Together
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Audio/video Calls
Screen sharing
Conferencing
APIs and openness
PBX integration
Communications Apps
= UC / UCaaS
Chat
Group chat
Presence
File sharing
Multi-device
UCaaSPBX Integration
AI
IoT / BotsVR / AR
CPaaS
More than you can see today
Making the Connection Between Technology and
Experience
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Adding Value: Talk More Together
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The Business of CPaaS
Source: ZK Research
CPaaS market compared to UCaaS market
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Rainbow CPaaS & UCaaS
ALCATEL RAINBOW PLATFORM
RAINBOW
UCaaS
Custom
App#1
Custom
App#2
APIs / RELATIONSHIPS
BOTS & ANALYTICS
IOT CONTAINER
IDEN
TIT
IES
SERV
ICES
PBX WATSON SERVER/IOT
APIS FOR INTEGRATION WITH APPLICATIONS
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RELATIONS SERVICES
PBX &
Terminals
IDENTITIES
Rainbow App
Third party
APPs
Internet of
Things
Customers and
Employees
Rainbow Connecting The Dots
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6-Coupling with the Call Center
Capitalization on existing
customer relationship processes
2-Additional and independent internal
and external collab apps.
Internal Staff experience (group, collab)
without dev or IT integration
(Softphone application and collaboration)
4-adding bots for process
automation
Productivity gain
(H24 Jognability and
Deterministic Processing)
5-adding of bots / IA for customer
facing
Optimization of consumer relations
with watson
3-Add real-time communication in
an existing internal process app
Process optimization
(Real time monitoring and media
escalation in case of incidents)
1- Integration in consumer
applications or website
Customer experience improvement
(Additional functions: Voice / video
call, IM, routing)
Typical Use Cases Enable collaborative real time communication with Rainbow CPaaS
AIRLINE : Connect Workforce, Community, Objects and Process
Collaboration
Team
Flight Operation
Manager
PilotCabin Crew
Aircraft
Cleaner
Aircraft
Caterer
Aircraft
Maint.
Airlines
Ground
Staff
Ressources and Planning
Management System
Create collaboration group and
assign ressources
BP Hub Middleware to integrate
business process and
send/receive message
IoT HubMiddleware and API to
integrate IoT
API to inform
«boarding has started »#Boarding_Started
Ressources
automatic
assignement
AirCraft
Sensor
Boarding
Counter
Check-in
Queue
Sensor
Business
Process
Apps
Business Application
enriched by Rainbow
available on multi device
with real-time collaboration for a successful Digital Transformation
150+ APIs, SDKs and Widgets to make life easy
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Adding Value: Talk More Together
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1
3
5
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Rainbow Developers’ Journey
DISCOVER• Discover prerequisites
• Access to documentation
• Subscribe to our newsletter
BECOME A DEVELOPER• Ask for an FREE account
• Understand Rainbow concepts
• Download posters and samples
CONNECT• Register an application
• Integrate our SDKs, API and keys
• Access to the Developer Sandboxed Platform
GROW• Follow your API usage and fees
• Analyze your application
DEPLOY • Send a deployment request
• Access to Rainbow « Live » Platform
• Switch to SDK ESR version
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Standard SDKs & APIs
SDK NODE SDK WEB
SDK ANDROID
RAINBOW CLI
SDK IOS
REST API
FOR END CUSTOMER
APPLICATIONS
FOR PROVISIONING AND
MANAGEMENT
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Tools You Know And Love, Technical Forums & BlogsPackaging, Source Code And Starter Kits
SDK NODE SDK NODE
SDK
SDK WEB
Starting 1.29
SDK ANDROID
Gradle
SOURCE CODE SAMPLE APP AND STARTER KITS
RAINBOW CLI
RAINBOW CLI
SDK IOS
SDK WEB JQUERY
SDK WEBREACT
SDK WEBANGULAR 4
SDK ANDROID
RAINBOW CPAAS PROJECTS ON GITHUB: https://github.com/Rainbow-CPaaS/
RAINBOW SDK ON NPM: https://www.npmjs.com/
Follow-us:
CHATBOT
ANDROID
SAMPLES
4x samples
SDK WEB
4x samples
SDK WEB
VUE.JS
SDK NODE
Starter-Kit
Starter-Kit
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Widgets Ease Implementation
Click
Chat/Voice/Video/filesharing
with your Rainbow contacts
Chat/filesharing with your working groups
(bubbles) – Voice and video conference.
Chat with UniC chatbot
Notifications (chat/calls)
Open in separate window
Set presence status
Canvas*
ServiceNow*
MobileIron*
* Application needs to accept inclusion of Javascript code
Next Steps
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Adding Value: Talk More Together
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Getting Started
Add real-time
to web servers
Automate interactions
with Bots
Add real-time to
mobile apps
Connect to your
infrastructure
SDK for web SDK for
Node.JS
SDK for
Android & iOS
REST API
https://hub.openrainbow.com/
Alcatel-Lucent Rainbow Connects
with real-time collaboration
for a successful
Digital Transformation
Employees ProcessesCommunity Objects
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Elevate
from
competition
Accelerate
processes and
workflows
Drive
adoption of
YOUR app
Communications Enabling Your Apps
KEY TAKEAWAYS