COMMUNICATION

What is Communication?

The process of exchanging information, ideas, and feelings between a sender and a receiver

Why is it important?

Helps to develop positive interpersonal relations

Helps to conduct successful business activities

The Six Primary Elements of Communication1. Senders and

Receivers2. Messages3. Channels 4. Feedback5. Blocks (Barriers)6. Setting

Senders and Receivers

Every message must be sent, received, and understood

Two kinds of communication Verbal : speaking and writing Non-verbal : facial expressions and body

language (gestures, movements, and mannerisms)

Verbal Communication Involves the use of

WORDS Reading Writing Listening Speaking

All of these skills are necessary to be successful in business

Verbal Communication

Reading and Writing Skills In work situations, people are expected

to read, write, and understand many types of written materials

Memos BooksInstructions LettersRequests Reports

Verbal Communication

Listening Skills Active listening is the process of giving

the speaker some type of feedback that indicates the messages are being received and understood A nod, smile, or simple direct eye contact

Verbal Communication

Speaking Skills Used in:

One on one conversations Group settings Presentations

Speaking clearly helps your audience receive the message correctly

Your quality of speech influences others impressions of you.

Non-Verbal Communication

The sending and receiving of messages without using words Body language Physical

appearance Pictures/Drawings Flags

Messages

The substance of any form of communication (the information the sender wants to share)

Avoid nonstandard language (slang) to ensure that your message is understood

Channels The avenues by which the message is

delivered Face to Face E-mail http://jerz.setonhill.edu/writing/e-

text/email/ Telephone Faxes/memos http://www.wikihow.com/Write-a-

Memo Business Letters http://www.wikihow.com/Write-a-

Business-Letter

Feedback

The receivers response to the message

Allows the participant to clarify the message and know that both parties are clear

Blocks (Barriers)

Something that interferes with understanding the message

Three primary blocks Distractions: noises,

conversations

Emotional blocks: when a listeners biases interfere

Planning a response

Setting

Where communication takes place

Should be size appropriate depending on the size of the group

Should have minimal distractions

Why is this important…to me? Studies have shown

that 70% of our waking hours are spent communicating

Most jobs in business, particularly marketing, require good communication skills

Assignments

1. Go online to the websites for professional emails and business letters (on my global). Do the writing activity sheet.

2. Professional Email: You have completed your business letter and memo, you will email Mrs. Swartz a professional email.  Visit the site below, read through the tips on how to write a professional email

http://jerz.setonhill.edu/writing/e-text/email/

Email me at christine.swartz@lcps.org