COMMUUNICATION SKILLS

COMMUNIONS

COMMUNIONS• Siddharth Desai• Vihar Joshi• Mitesh Suthar• Jayesh Chaudhary• Nirav Pethani• Tejas Savalia• Arpit Bhalala• Tushar Jadav• Milan Shah• Paurin Shah

COMMUNICATIONCOMMUNICATION is defined is the activity of conveying information through the exchange of thoughts, messages or information, as by speech ,visuals, signals, writing or behavior.

In an unpublished interview, S.F.SCUDDER clarified the concept-all of the leaving communicates through movements, sounds, reactions, physical changes,gestures,languages,breath,color transformation etc. Examples-crying of child, browning of leaf

BASICS OF COMMUNICATION

GOALS OF COMMUNICATION • To get and give information• To ensure understanding• To convince someone EFFECTIVE COMMUNICATION• It is the result of information sharing,

which is interpreted between multiple people and acted in a desired way.

• It ensure the messages are not distorted during communication process & also maintain the effect of the message.

• When desired effect is not achieved,factors such as barriers are explored

Types of Communication(Based on channel)

Verbal Non Verbal

WrittenOral

• Speech• Video• Radio• Televis

on• Teleph

onic conversation

• Email• Letter

s• Report• memo

• Gestures• Body

language• Postures• Tone of voice• Facial

expression

Type of Communication(Based on Purpose)

Formal Informal

Non Verbal communication

Smile:It Says a thousand words!!

Oral or non oral messages expressed by other than linguistic means

55% of all communication is non-verbal

Actions: Keep acting!!• Facial expressions• Eye contact• Physical appearance• Environment• Body language• Gestures• Artefacts

Bad non verbal communication!

Prevent sending and receiving message, causing communication to be limited or completely failed

Types of barriers to communication

Physical/environmental barriers

Semantic barriers

Personal barriers

Physical/environmental barriers

Barriers due to nature of environment like background noise , poor lighting or an environment which is too hot or cold

Physical barriers are: -NOISE - noise in a factory; external disturbance in telecom fa cilities; poor writing; bad photo-copies; etc.

-TIME AND DISTANCE - if telecom and network facilities are not available; people working in different shifts; faulty seating arrangement in the hall; etc,

Semantic barriers

Different interpretations of meaning of certain words

Personal barriers

Attitudes and OpinionsEmotionsGestureLack of InterestPoor Retention

How to overcome communication barriers ?

• Taking the receiver more seriously

• Crystal clear message

• Delivering messages skillfully

• Focusing on the receiver

• Using multiple channels to communicate instead of relying on one channel

• Ensuring appropriate feedback

• Be aware of your own state of mind/emotions/attitude

ConclusionThe non-verbal language makes up 55% of how we communicate in face-to-face interactions and 38% of our message through our voice (tone,pitch,and so on) , with as little as 7% through the words we say.              -Albert Mehrabian

THANK YOU

COMMUNIONS