COMMUNICATION & EDUCATION TECHNOLOGY

UNIT – REVIEW OF COMMUNICATION PROCESSHOUR – 5

Process ; elements and channelPurpose Types of communication Facilitators Barriers to communication Method of overcoming from barriers of communication Techniques of effective communication

• “A process by which two or more exchange ideas, facts, beliefs, feeling, or impressions that each gains a ‘common understanding’ of meaning, intent and use of message” – paul leagens.

COMMUNICATION

PURPOSE OF COMMUNICATION• To exchange ideas.• To bring change in behavior in

desired direction.• Create a positive environment.• To provide information/ instruction.• To build healthy relationship.• Reaching decision and coming to

conclusion.• To acquire new skill.• To influence people.• Entertainment.

PROCESS OF COMMUNICATION MODEL

TYPES OF COMMUNICATION

• Verbal communication.• Non verbal communication.• One way communication.• Two way communication.• Formal and informal communication.• Visual communication.• Tele communication.

VERBAL COMMUNICATION

NON VERBAL COMMUNICATION Touch

Eye contact

Posture Gait

Gesture

General physical appearance

ONE WAY COMMUNICATION Lecture method

The draw back of one way communication are:• No feedback.• Information is imposed.• Learning is authoritative• Little participation.• Uncertain whether influence

human behavior or not.

TWO WAY COMMUNICATION

FORMAL

AND

INFORMAL COMMUNICATION

VISUAL COMMUNICATION

TELE COMMUNICATION

• Muddled message.• Wrong channel.• Lack of feedback.• Mechanical barriers.

METHOD TO OVERCOME BARRIERS IN COMMUNICATION

TECHNIQUE OF EFFECTIVE COMMUNICATIONConversational skill

1. Control the tone of your voice so that you are conveying exactly what you mean to say.

2. Be knowledgeable.3. Be clear and concise.4. Broad think or keep an open mind.Listening skill5. Whenever possible sit with person, during communication, do not cross your

arms or legs because that body language conveys a message of being closed.6. Be alert but relaxed.7. Keep the conversation as natural as possible and avoid being overly eager.8. If culturally appropriate, maintain eye contact with the person.9. Use appropriate facial expression and body gesture while listening.Maintain silence/ effective therapeutic communication10.Using silence 2. active listener 3. seeking clarification 4. offering self 5.

presenting reality 6. pinpointing 7. establishing relationship 8. self awareness 9. sharing empathy