WHAT IS ?Communication is simply the act of transferring information from one place to another.

HISTORY OF COMMUNICATION

Communication is the transmission of an idea or feeling so that the sender and receiver share the same

understanding.

Communication is not a mysterious process.It takes place when the ideas from your mind are transferred to

another’s and arrive intact, complete, and coherent.

HOW DO WE COMMUNICATE?

Noise

Features of Effective Communication

• Active Listening

• Eye contact

• Posture

• Simple language

• Questioning skills

Benefits of Communication

– Ability to solve problems– Productivity– Relationships with others– Ability to meet your goals and

achieve your dreams– Level of satisfaction with your life

BARRIERS TO COMMUNICATION

• Noise• Inappropriate medium• Assumptions/Misconceptions• Emotions• Language differences• Cultural differences• Poor listening skills• Use of jargon• Distractions

Types of Communication

One-way communication

Two-way communication

One to many

THE DIFFERENT CATEGORIES OF COMMUNICATION

• Spoken or Verbal Communication: face-to-face, telephone, radio or television and other media.

• Non-Verbal Communication: body language, gestures, how we dress or act - even our scent.

• Written Communication: letters, e-mails, books, magazines, the Internet or via other

VERBAL COMMUNICATION

• Verbal communication refers to the form of communication in which message is transmitted verbally; communication is done by word of mouth and a piece of writing.

• VERBAL COMMUNICATION IS FURTHER DIVIDED INTO:

1. Oral CommunicationIn oral communication, spoken words are

used. It includes face-to-face conversations, speech, radio

• Written CommunicationIn written communication, written signs or symbols are used to communicate. A written message may be printed or hand written.

NON VERBAL COMMUNICATION•Nonverbal communication is the

communication other than oral and written, such as gesture, body language, posture,

tone of voice or facial expressions. Nonverbal communication is all about thebody language of speaker.

•NONVERBAL COMMUNICATION HAS THE FOLLOWING THREE ELEMENTS:

1.APPEARANCESpeaker: clothing, hairstyle, neatness, use of cosmetics.Surrounding: room size, lighting, decorations, furnishings

2.BODY LANGUAGEfacial expressions, gestures, postures

3.SOUNDSVoice Tone, Volume, Speech rate

Types of

Body Language

Improving Body Language - Tips

• Keep appropriate distance• Touch only when appropriate• Take care of your appearance• Be aware - people may give false cues • Maintain eye contact• Smile genuinely

BODY LANGUAGE

When you are in conversation your body sends signals to the other person. We can give positive and negative signals when we talk to people.

Crossed Arms:This is a negative body language gesture that indicates defensiveness or stress.

Clasped Hands Behind Back:This indicates confidence and authoritative behavior.

Touching or slightly rubbing nose

It means rejection, doubt or lying

Finger-tapping

It demonstrates that a person is growing impatient or tired of waiting.

Sitting with Ankles Crossed

Commonly known as the "ankle lock", it is a defensive signal associated with insecurity.

Biting the NailsWhile it can be a habit for some, more often than not, this gesture is a proof of insecurity and nervousness.

Covering the MouthThis gesture is used to hide an emotional reaction, such as a frown or a smile. It is also used to express surprise and amazement, as seen in the image

This indicates that the person is trying to make a decision.

Stroking the Chin

FACIAL EXPRESSIONS IN COMMUNICATION

FACIAL EXPRESSIONS

ROLE PLAY

• 7% of meaning is in the words that are spoken. • 38% is the way that the words are said, tone of voice, and • 55% is in facial expression!

1) Confusion

• This expression is often shown by the scrunching of the forehead and nose, sometimes with one raised eyebrow, and lips pursed together.

2) Anger

This is a universal emotion that is usually demonstrated by eyebrows squeezed together, forming a crease, with eyelids tight and straightened. An angry person’s head is slightly lowered with the eyes looking through the lowered brow.

3) Surprise

A person looks surprised when they have widened eyes and a gaping mouth. This emotion is also related to shock and fear. We are usually not conscious when we make this face since it is an instantaneous reaction.

Shame is universal expression that is seen when the eyes are turned downward with a sad or worried look. The head usually faces down, frowning or with a neutral mouth. This expression is closely associated with submission, defeat or admission of loss.

4) Shame

5) Fear

Fear is expressed with widened eyes and slanted eyebrows that go upward. One’s mouth is usually slightly open. The facial expression is like surprise, which is associated with instinct and a desire to escape or avoid something.

6) Sadness

• Sadness is usually displayed by a frown and upward slanting of the eyebrows. It is usually coupled with feelings of helplessness and loss. The face droops downward, but not accentuating specific areas.

7)Happiness

• This is perhaps the most universal expression that is interpreted with the same meaning across various cultures. It is expressed with a smile and crescent-shaped eyes that may be demonstrated even by infants.

8) Disgust

• People may display disgust in various ways, but a typically disgusted person may have his eyebrows pulled down and his nose wrinkled. The upper lip may be pulled up but in general, the lips stay loose.

9)Boredom

• A bored facial expression is shown by half-open eyelids, just like the face of a tired person. The difference is the raised eyebrows, which shows a feeling of dissatisfaction or a lack of excitement.

10) Emberrasment

• An embarrassed facial expression uses a forced smile, which is a grin made without lifting the corners of the mouth. Some people may blush or turn red, others may also look sad.