Communication, motivational &

managerial toolbox initiatives

By Roberto Daniel

Monthly results meeting !

Once a month the entire factory´s personnel (direct

and indirect labor / 2shifts) is gathered round for a

30-minute town hall meeting , where the main

operations metrics as well as overall economy and

Market situation are conveyed to the employees (ca.

250)

Suggestion process appraisal

ceremony !

During the monthly results meeting, we take

advantage of it to celebrate the approved suggestions

implemented (the ones resulting in savings as well as

the ones focused in overall process improvements ,

safety , quality and wellness)

15-year jubilee ceremony!

During the monthly results meeting, we also take

advantage of it to celebrate the employees dedication

to the company (those have been working for more

than 15 years)

A special gift and a USD100 dinner voucher are given

Coffee meetings with Roberto

Once a month , 24 employees names (direct and

indirect labor) are drawn aiming to spend a full hour

with me enjoying a nice breakfast and snacks .

During the given time all kinds of questions are

allowed and the main outcome is to boost the

integration between the top management and the

shopfloor

Face2face meetings with

Roberto

Once a month , 2 direct-labor (blue-collars)

employees names are drawn aiming to spend a full

hour with me , so as to get to know each other in

more details as well as allowing the individual to ask

questions about the company.

English speaking hours with

Roberto

Once a week , a group of ca. 10 people (who are

actually studying English) gather round with me to

practice English speaking and listening during 1

hour.

As for SSB, we could implemente the ´Spanish-

speaking practicing´ hour with Roberto

Birthday celebrations

Each month , during the town hall meetings ,the

employees celebrating birthdays are invited to the front

stage where a candy box is handed over by the plant

director followed by a show of hands.

A draw is then carried out with one being eligible to

have a lunch with plant director.

Entregas de cartão

Diamante

Diamond card appraisal

What is diamond card ?

It is a simple , but strong , way to

provide timely acknowledgements to

employees closing the ties with top

management

Each diamond card signed by the managed is

followed by a candy box.

A Picture with the manager and the employee is

taken and displayed at the cafeteria´s bulletin

board .

Each Diamond card ´worths´ 5 points and by

summing up 20 , the employee can choose a gift

such as a shirt or a rucksack

Neusa Borges – Production

What she did !

Inbetween existing line stops due to

preventive maintenance , she came up with

an improved packaging layout that

increased 40% the bin storage with pumps ,

generating savings in bins usage.

Thiago Oliveira – Production

What he did !

Simple, but worthy idea : suggested to reuse an

in-process plastic cap that was usually

scrapped and replaced to another similar one

at final assembly , hence allowing a yearly

saving of more than USD10,000 .

Iara – Inner logistics

What she did !

Suggested the implementation

of convex mirror to be installed

at all forklifters , improving in

this way , the overall driver

and pedestrian safety

Denis Melo – Logistics

What he did ! By using lean tools

(spaghetti charts) , he could optimize

some transportation routes , generating a

yearly saving of more than USD20,000

Name of ´appraisee´

Reason of acknowledgement

Who did the recognition

Date

Each Diamond card worth 5 points and by 20 points (4

cards) the acknowledged employee has the right to claim a

gift (polo shirt , rubsack , USD30 meal ticket)

Today you exceeded

my expectations !

Executive day at the assembly

line

A day of regular work acting as

a pure blue-collar

Baby shower for both soon-to-

be mother AND fathers

A quick party is celebrated

during lunch breaks where the

invitees donate packs of diapers

Monthly Quality walks

Once a month the top

management is presented some of

the shopfloor improvements

focused on quality by volunteered

blue-collars

Benchmarking visits

Once a quarter , a group of

selected (via draw) employees has

the opportunity to visit an

industry (cutting edge) so as see

and absorb best practices

Winter clothing campaign

Aims to collect old clothing from

employees so as to donate them to

needy people

Xmas greetings

2 weeks prior to Xmas time , gifts for

the employees´ kids (0 to 12 years)

are distributed during a nice and big

Family gathering at the plant

Wearing Roberto´s shoes

Once a month , Roberto draws one

shopfloor employee´s name , employee who

will be spending a day as a shadow on

Roberto´s executive agenda.The goal is to

allow the blue collars to experience how the

business regular day looks like.

Maintenance tech Aparecido Santiago sitting at Roberto´s desk

Celebrating on the run

Whenever an important Project milestone

and/or any relevant achievement comes true

, Roberto takes him/her or the team for a

lunch to celebrate and share the experience.

ISO14000 implementation team – Celebration lunch

Other managerial actions :

• Weekly heads-up with direct reports

• Weekly staff meetings/calls

• 360deg feed-back conducted yearly basis

with action plan

• STQR (strategic talent quarterly review)