OverviewWhat is communication?Internal and external communicationFactors affecting the choice of

communicationMethods of communication

OralWrittenVisual

Modern methods of communication

Communication is

The transfer of information(data) from one person to another.

Internal Communication is

With people inside the organisation.

e.g. Notice Board.

External Communication is

Between the organisation and people outside.

e.g. Letter

1. Cost

Is the method cheap or dear?

2. Speed

How long will it take to reach its destination?

3. SecrecyIs the method confidential?

4. RecordWill a copy of the information exist?

5. Destination

Is it internal or internal?

How far is it going?

Types of communication

1. Oral/Verbal

2. Written

3. Visual

Oral Communication is Sending a verbal message.

Internal Eg. Intercom, face-to-face meeting.

External Eg. Radio, telephone.

Oral CommunicationAdvantages

Quick

Instant Feedback

Disadvantages

No Record

May be hard to remember

Types of MeetingsAGM: Annual General Meeting.

EGM: Extra-ordinary General Meeting.

Ad hoc: Informal meeting on the spur of the moment.

ChairpersonCalls meeting to order.Ensures that meetings run smoothly.

SecretarySends out notices of meetings.Writes up the Agenda.Keeps minutes.

TreasurerKeeps a record of all finances.Prepare final accounts.Prepares financial reports.

Written CommunicationSome record is kept.

Internal Eg. Notice Board, Memo

External Eg. Letter, e-mail, fax

Written CommunicationAdvantages

Record kept

Don’t have to remember everything

Disadvantages

No instant feedback

May not be confidential

e.g. fax

A Memo isA short note used within a business.To: Mr. KellyFrom: CSPE Class representative.Date: 10/10/08Subject: Recycling paper.Message: Please place used paper in recycle

bins.Signed: Mary Jones.

A Notice of a Meeting isInformation about a meeting.Sent by the secretary.Name: 1st year PTMDate: 20/10/08Place: SHS, TullamoreTime: 9.00-3.00Signed: Aoife Malone

An Agenda is

A list of topics that will be discussed at a meeting.

Sample Agenda1. Minutes Summary of last meeting.2. Matters Arising Issues that need further

discussion.3. Correspondance Letters of apology etc.4. Chairpersons

ReportRecap of the years events.

5. Treasurers Report

Summary of finances.

6. Election of Officers Appointing new officers.7. AOB Any Other Business

Visual CommunicationUsing charts, graphs, videos and television to

give a messages internally & externally.

Visual CommunicationAdvantages

Easy to understand

Shows trends and comparisons

Disadvantages

Some people may not understand

Takes time to prepare

Rules for preparing charts/graphs

Give it a title.

Label the Y axis (eg. year)

Label the X axis (eg. quantity)

Bar Chart Is a series of bars. Used for comparing quantities.

Line/Trend GraphIs a chart that uses lines.Used for showing changes over time.

Pie ChartsIs a circle divided into segments.Used to show percentages or proportions.

Government Agency involved in communicationAn Post

Provides a national & international postal service.

Other servicesPublicity post

Delivers leaflets for a small fee.

Swift post

Letter will be delivered quicker for a fee.

Freepost

Special envelopes where customers can reply to business & they pay the postage.

Private telecommunications providers AircelReliancePerlicoIdea AirtelVodafone

Telecommunication servicesTelephonesFreefoneTextingAnswering service

Internet

E-mailwwwsocial media

TeleconferencingUp to 20 people can talk together.

Video-conferencingTV link up of sound & pictures for meetings

without travel.

RecapWhat is communication?Internal and external communicationFactors affecting the choice of

communicationMethods of communication

OralWrittenVisual

Modern methods of communication