Post on 02-Dec-2014
description
Communication
Kristen SaricksEddie ZalewskiChris Newman
Message Channels
One’s perception of a message depends greatly on what channel was used to send the message
Two channels:VerbalNon-verbal
Verbal Communication
Spoken wordsWritten wordsVisual symbols
Non-Verbal Communication
Body languageActions
Good Body Language
Make eye contact Give a firm handshake Stand straight
Smile Keep arms uncrossed
Poor Body Language
Slouching Crossing arms Appearing eager to leave
Touching inappropriately Showing anger
Communication Tips
The following can be used to keep a listener’s attention:Vary your:InflectionSpeedVolume
Utilize good body languageKeep a good distance – about three feet awayPronounce your words correctly
Status Differences
Managers should be careful to avoid making employees feel as though they are of lesser importance than themselves when communicating with them
Praise should be given when employees work hard, complete a task successfully, take initiative, etc. in order to keep employees feeling happy and needed in the company
Feedback
Feedback is a message that the receiver gives the sender that indicates the receiver understands the message
Provide positive feedback to assure the sender that you are listening to their message and understand what they are saying
Both verbal and nonverbal feedback should be utilized when communicating
Listening
In order to effectively listen and understand and remember a message, you must:Hear what the sender is sayingAvoid distractionsGive the sender your full attentionPay attention to both verbal and nonverbal messages
Effective Communication
Effective communication involves:Avoiding slangBeing brief, in order to not bore the receiver
Being preciseBeing selective about the time and place in which you deliver the messageDeliver the message directly to the
receiver – sending messages through the grapevine increases the chance that the message will be delivered incorrectly
Empathetic Communication
If an employee opens up to you about a difficult issue, provide them with empathetic and positive feedback
You do not always need to know the answer to their problem - sometimes listening is enough to help them feel better
Cultural Differences
Encourage employees with difficulties speaking English to repeat when necessary
Assure them that it is okay to make mistakes when speaking
Be aware of physical contact with foreign workers that may not be culturally acceptable to them