Coaching for Organizational Improvement andLeadership Enhancement:

Supervisory Training To Enhance Practice (STEP) Program Overview

Monico Whittington-Eskridge, Statewide AdministratorDavid Moore, Technical Program Coordinator

Victor Lasko, Field Support Specialist

1

Introductions

• One Minute Manager Opening Ken Blanchard

2

Workshop Overview

• STEP Program Overview• Illinois Model of Supervisory Practice• Coaching for Organizational Improvement• Assessment and Coaching Frameworks• Putting It Into Practice • Wrap Up

3

Setting the Stage

4

Supervisory Training

to Enhance Practice

Illinois Model of Supervision

5

Introduction and Overview

Administrative Developmental

SupportiveClinical

Coaching for Organizational Improvement

Engagement

Relationship

Assessment

Self-Reflection

Action

Coaching

PERMANENCY WELLBEINGSAFETY

SEACKing to GROW: Assessment and Coaching Frameworks

7

SEACK FRAMEWORK

• Skill• Environment• Attitude• Condition• Knowledge

KSA Working Together

Knowledge Know what

AttitudeKnow why

SkillsKnow how

Ability

STEP Contribution

• Environment: looks at the environment such as: resources available, culture of the organization, and administrative structure

• Condition: looks at the specific conditions such as: self care/stress, competing mandates and physical space.

Shared Definition Skill- practiced abilities, facility in doing something,

dexterity and tact Environment- the sum of the social and cultural conditions

that influence the life of an individual or community Attitude- established ways of responding to people and

situations Condition- the current reality of an individual that may

impact other factors of their life or ability to learn Knowledge- the required information to perform a task as

well as the capacity to apply it back to the work situation.

All Behavior Has Meaning

The Iceberg

KNOWLEDGE & SKILLS

KNOWN TO OTHERS

UNKNOWN TO OTHERS

ATTITUDE

SEA LEVEL

SEACK First to Understand

“Ability is what you’re capable of doing. Motivation determines what you do. Attitude

determines how well you do it.” -Lou Holtz

SEACK in ActionModeling Assessment in Coaching

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Structuring a Coaching Session: GROW Model

Definition of Coaching

Coaching is a process by which the coach creates structured, focused interaction with learners and uses appropriate strategies, tools, and techniques to promote desirable and sustainable change for the benefit of the learner, making a positive impact on the organization.

Adapted from Mink, Owen, & Mink, 1993;Cox, Bachkirova, & Clutterbuck, 2010

Golden Rules of Coaching

• Raise Awareness

• Create Responsibility

• Create Self Belief

Core Skills for Coaching Success

• Active & Interested Listening

• Questioning

• Giving Feedback

Benefits of Coaching

For the Individual• Develops self-awareness• Increases openness to learning• Instills greater clarity of roles and

responsibilities• Enhances ability to identify

solutions• Improves performance and goals• Improves skills and behaviors• Provides opportunities for

accountability to the organization

For the Organization

• Increases creativity and learning• Increases organizational performance• Creates an intrinsically motivating

environment• Improves relationships • Fosters greater use of individual’s

potential and talents• Provides opportunities for

accountability to the individual• Supports the organization in

adopting a learning environment

The GROW Framework

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1. Establish the Goal

2. Examine the Current Reality

• Who • What • When • How often

3. Explore the Options

• Brainstorm• Think Creatively• Invite Innovative Ideas• Be Open to New

Possibilities

4. What Will You Do?

• Action Planning• Desired Outcome• Behavioral Anchors• Concrete Steps• Reflect on the Progress• Adjust and Revise as

Needed

Putting It Into Practice Activity

• Commit to specific actions in order to move forward towards goal

“We must see people in terms of their future potential, not their past performance.”

-John Whitmore

Coaching Session

Coaching at Every Level

Individual Interpersonal Organizational

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• Weight loss• Time Management• Career Change• Personal Improvement • Financial Management• Getting Organized

• Relationships:FamilyWork and School Social and PeerProfessional

• Communication

• Team Level• Inter and Intra Office• Community Partnerships• Stakeholders• Change Management

PUTTING IT INTO PRACTICE SMALL GROUP ACTIVITY:

In Action

Debriefing Discussions

• Reflecting for a few minutes, what lessons did you learn from this experience?

• How might these lessons be impacting you—what you will continue to do, start or stop doing in the future?

• What one action have you

identified for yourself?

30

Wrap-Up

31

Coaching for Organizational Improvement andLeadership Enhancement: Illinois Supervisory Training

To Enhance Practice (STEP) Program Overview

32

Monico Whittington-Eskridge, Statewide Administrator

773.803.2472Monico.Whittington-Eskridge@illinois.gov