CMC Group LLCCMC Group, LLCCatherine Mullally Communicationsy

MASTERING THE MOMENTHigh Impact CommunicationHigh Impact Communication

Conversations that Matter

dialoguedialogue

Six Degrees of Communication g

Who?Who?

Levels of Listeninge e s o s e g

Engaged

Selective

Pretending

Tuned out

Be InterestedBe Interested

Listen for Language & Style

Observe Behavior

Ask Appreciative Questions

Avoid Assumptionsp

Why?Why?

Context is EverythingContext is Everything

Clarity of PurposeClarity of Purpose

• DirectiveDirective• Informative

C ll i l• Collegial• Patient Focused• Managing Up, Down & Laterally• CompassionateCompassionate• Problem Solving

B i St i• Brain Storming

Emotional IntelligenceEmotional Intelligence

Attention is all there is

What?

Your Inner EditorYour Inner Editor

V vitalV vitalI importantB beneficialB beneficialE excessive

Presentation ShapePresentation Shape

Act I Capture AttentionAct II Content / 3 Things

Intermission

Act III Repeat Central MessageCurtain Wrap it up/Call to Actionp p

S-T-R-E-S-SS T R E S S

Self MasterySelf Mastery

Mind

Breath

BodyBody

Where?

Verbal ToolsVerbal Tools

ToneToneVolume S dSpeed

CadenceRepetitionLanguageLanguage

Lack of Clutter

Non-Verbal ToolsNon Verbal Tools

PresencePresencePosture StanceStance

Facial ExpressionBody LanguageEye Contacty

Silence

How?How?

How do you want them to remember you?

Answer in a word

BE THE WORDBE THE WORD

You?You?

“We are what we repeatedly do.Excellence then, is a habit”.

Socrates

CMC Group, LLCCatherine Mullally Communications