Richard BelczynskiRichard BelczynskiVice PresidentVice President

Building Trust In The Online Environment:Building Trust In The Online Environment:Business to Consumer Dispute ResolutionBusiness to Consumer Dispute Resolution

The HagueThe HagueDecember 11-12, 2000December 11-12, 2000

clickclickNNsettle.comsettle.com

Our CompanyOur Company

• Founded as National Arbitration & Mediation– Full Service ADR Provider

• Commercial, International, Insurance

– Name Change to clickNsettle.com in June 2000

• Only Publicly Traded ADR Firm– Listed on Nasdaq: CLIK

– 16% Owned by ISO

– 5% Owned by American Lawyer Media

clickNsettle.com

Changes in Dispute ResolutionChanges in Dispute Resolution

• Online Negotiation of Settlements• Online Access to ADR Data

– Hearing schedules, case results, hearing officer rosters

– Program reporting and analysis tools

clickNsettle.com

Online NegotiationOnline Negotiation

• Fast, Efficient and Effective• Eliminates “Roadblocks” to Settlement

– Voicemail

– Missed or Unreturned Calls

– “Posturing”

• Good First Step for 2 Party Cases

clickNsettle.com

This is the clickNsettle.com Home Page

ON-LINE NEGOTIATINGON-LINE NEGOTIATING

SUBMITTING A CASESUBMITTING A CASE

Select Submit a Case

Select On-Line Negotiating

Fill out form

Select Injury Details

Enter initial offer

Enter optional maximum settlement amount.

Once the case is submitted, clickNsettle.com contacts the other Once the case is submitted, clickNsettle.com contacts the other party. The other party may then begin negotiating. Each party party. The other party may then begin negotiating. Each party may submit an unlimited number of new offers or demand for up to may submit an unlimited number of new offers or demand for up to 60 days.60 days.

Each new offer must increase a minimum of 5%. Each new Each new offer must increase a minimum of 5%. Each new demand must decrease by a minimum of 5%.demand must decrease by a minimum of 5%.

Either party may terminate negotiations at any time. Either party may terminate negotiations at any time.

If the last demand is within 30% if the last offer, the case settles for If the last demand is within 30% if the last offer, the case settles for the midpoint of the offer and demand.the midpoint of the offer and demand.

If the last demand is less than the last offer, the case settles for If the last demand is less than the last offer, the case settles for the demand. the demand.

Click on Negotiate to list active cases, color-coded to indicate priority level. Click on 2nd case.

NEW DEMAND

Clicking on case brings up negotiating screen.

Typical Negotiating scenario, enter a new offer of $22,000

Last demand was $25,000, new offer of $22,000 settles case for $23,500!

ON-LINE NEGOTIATINGON-LINE NEGOTIATING

REPORTING TOOLSREPORTING TOOLS

Clicking on the Reports Icon brings up the Reports Page. Click on the Summary Reports for On-Line Negotiations.

Here are the On-Line results for the eight sample Insurance Claims offices. Click on the first office, which has 188 cases.

The On-Line results are displayed for that particular Claims Office, sub-totaled by Case Type by default. Click on Automobile.

You will see the specific cases for that office. Click on the sixth case.

The specific data is shown for that case. Click on the View History Icon.

On this screen you will view the specific negotiating history for that case.

Users may look up the average, high and low settlement for particular injuries in a particular venues, and may drill down for details on those cases

SETTLEMENT ANALYSIS

Average High Low Claims

Herniated Disk – Lumbar - NY

All $54,016 $81,500 $35,000 454 Bronx $61,080 $81,500 $42,000 86 Dutchess $38,900 $45,000 $35,000 8 Kings $57,890 $73,000 $47,600 71 Nassau $51,460 $65,500 $41,000 72 New York $54,300 $76,000 $39,000 80 Orange $43,875 $51,000 $37,500 20 Queens $52,560 $67,000 $43,000 79 Rockland $46,650 $63,500 $39,000 37

Drill down for a particular venues, and may drill down for details on each case

SETTLEMENT ANALYSIS

Dutchess

CLAIMS CASE CODE CASE CAPTION DATE SETTLEMENT1 45321224 HOWARD JONES VS JOHN TESH 3/20/2000 $44,200.002 34621345 A. MADISON VS. B. SUMMER 5/12/2000 $36,000.003 14287960 BARBARA MENZI VS. ATWATER 5/19/2000 $35,000.004 14532671 SUSANNA CHIN VS. ELIZABETH WILSON 6/2/2000 $35,100.005 34423275 HEIDI LEWIS VS. CHERYL JORDAN 10/12/2000 $40,000.006 43564232 PILCHICK, CAROLYN V. ORNSTEIN, GARY 10/25/2000 $38,400.007 23145409 ADI YUVAL V. BORIS TRANS 10/30/2000 $37,500.008 45358792 ELENI KARAGIANNIS VS. OFFIC SERVICE INC 11/2/2000 $45,000.00

AVERAGE $38,900.00

ELENI KARAGIANNIS VS. OFFIC SERVICE INC

45358792

$45,000

$43,000

10-29-2000 15:20 PM

ON-LINE SUMMARY

Opportunity to settle case with minimal cost

No loss of leverage; other party does not know your offer or demand

Automatic submission for arbitration or mediation if no settlement

Minimal time and effort

IN-PERSON HEARINGSIN-PERSON HEARINGS

SUBMITTING A CASESUBMITTING A CASE

After selecting Submit a Case, click on Arbitration.

Fill out the form.

Select preferred Hearing Officers from any state.

Continue filling out Hearing Date, Time and Location Preferences as well as preferred high/lows. Click on the Continue Icon.

Once the case is submitted, clickNsettle.com contacts all parties Once the case is submitted, clickNsettle.com contacts all parties on the case. Once agreement has been reached between the on the case. Once agreement has been reached between the parties with regard to the date, time and location of the hearing, as parties with regard to the date, time and location of the hearing, as well as the Hearing Officer who will hear the case, the case is well as the Hearing Officer who will hear the case, the case is scheduled.scheduled.

The decision is provided to all parties once the Hearing Officer has The decision is provided to all parties once the Hearing Officer has submitted it to clickNsettle.com.submitted it to clickNsettle.com.

IN-PERSON HEARINGSIN-PERSON HEARINGS

REPORTSREPORTS

A56745 A. Madison vs. T. Jones Arb 10/03/00 H. Lipp NAM – Great Neck

A56833 G. Grant vs. Superstores, Inc.

Arb. 10/08/00 H. Lipp NAM – Great Neck

A53725 M. Nobel vs. R Tesh Med. 10/12/00 J. Kunzeman Our Office

A63290 J. Fernandez vs. Oakfield St. Med. 10/15/00 J. Lockman New York City

A64286 K. Smith vs. HomeGrocer Arb. 10/16/00 L. Beerman NAM – Great Neck

A56482 B. Summers vs. Book Place Med. 10/16/00 A. Mercorella NAM – Great Neck

A62345 L. Maxor vs. A Smith Arb. 10/30/00 S. Harwood New York City

CLAIM # CASE CAPTION TYPE DATE JHO LOCATION

CASES SCHEDULED

Users may view Upcoming Hearings

A56745 A. Madison vs. T. Jones Arb 10/03/00 H. Lipp Award $5,000

A56833 G. Grant vs. Superstores, Inc.

Arb. 10/08/00 H. Lipp Award $35,000

A53725 M. Nobel vs. R Tesh Med. 10/12/00 J. Kunzeman Settled $21,000

A63290 J. Fernandez vs. Oakfield St. Med. 10/15/00 J. Lockman Settled $56,000

A64286 Marinello Vs. Bergos Med. 11/12/98 C. Kuffner Settled $12,500

A56482 B. Summers vs. Book Place Med. 10/16/00 A. Mercorella Settled $28,000

A62345 L. Maxor vs. A Smith Arb. 10/30/00 S. Harwood Award $9,500

CLAIM # CASE CAPTION TYPE DATE JHO RESULT

CASES HEARD

Users may also view cases heard, with drill down features which displays the details of the case. Click on the 5th case on the list.

The specifics are shown on that case. Click on the View Decision Icon

View Decision

Smith, John

You may view the actual decision paperwork as prepared by the hearing officer!

MEDIATION ANALYSIS TOOLS

Multi-Tiered Reports allows for reporting of cases by adjuster, group manager, account manager, or home or branch office manager.

Here you see the number of cases per office, and the number and percent that settled as well as the average settlement amount. Click on the third office.

Here you have the same statistics for that office, sub-totaled by Hearing Officer by default. Click on Charles Kuffner in the middle of the list.

You have the cases that that Hearing Officer has presided over. Click on the second case in the list.

The specifics are shown on that case.

Smith, John

You may also view these statistics, but sub-totaled by User.

Or sub-totaled by Counsel.

ARBITRATION ANALYSIS TOOLS

Here you see the number of arbitrations, the average high and low parameters and awards on those cases, and the average percent of money between the high and low that was awarded on those cases. Click on the first office in the list.

The same statistics for that particular office, sub-totaled by Hearing Officer by default are shown. Very valuable data! Click on the AVG PCT Column Header.

The same statistics are shown, but ordered by the average percent of money between the high and low parameters that each Hearing Officer has awarded.

You may view these statistics for a particular high parameter. Here is the same list but only for cases with a high parameter of $100,000 (+/-15%).

And with a high parameter of $50,000 (+/-15%).

The same statistics are shown, but ordered by Counsel.

Here you see the same statistics but ordered by User (adjuster). Click on Karen Brown in the middle of the list.

These are the individual arbitrations the adjuster has handled. Click on the third case down.

THANK YOU !