Post on 10-Mar-2018
NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
CITIZEN’S CHARTER
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Brief History of Nueva Ecija University of Science and Technology 3 - 9 Message 10 Vision and Mission 11 Performance Pledge 12
Feedback and Redress Mechanism 13 -14 NEUST Frontline Services I. Student Admission 15 How to Enroll (Schematic) Graduate School New Students 16 Graduate School Old Students 17 New College Students 18 Old College Students 19 New High School Students 20 Old High School Students 21 Accelerated Vocational Training Program 22 Transferee 23 Main Campus Department of Student Affairs 24 - 27 Medical and Dental Services 28 - 29 University Cyber Center 30 - 31 Accounting Section 32 - 34 Cashier Section 35 - 36 Registrar 37 - 44
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San Isidro Campus Department of Student Affairs 45 Medical and Dental Services 46 Accounting Section 47 - 49 Cashier Section 50 – 51 Registrar 52 – 60
Gabaldon Campus Department of Student Affairs 61 Accounting Section 62 Cashier Section 63 Registrar 64 – 67
II. Library Services Main Campus 68 – 75 Sumacab Campus 76 San Isidro Campus 77 Atate Campus 78 Fort Magsaysay Campus 79 Gabaldon Campus 80
Anti-Fixers Campaign 81 - 82 Feedback Form 83 NEUST Citizen’s Charter Form # 001 84 NEUST Citizen’s Charter Form # 002 85
NEUST Citizen’s Charter Form # 003 86 NEUST Citizen’s Charter Form # 004 87
Annexes Conduct of Orientation/Briefing on Anti Red Tape Act of 2007 (A) 88 - 99 Creation of Task Force (B) 100 - 102 Steering Committee and Technical Working Group in Action ( C ) 103 - 108
Consultation with Stakeholders ( D) 109 - 112 Installation of Public Assistance Desk (E) 113 - 116
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GENERAL INFORMATION Historical Background
The Nueva Ecija University of Science and Technology (NEUST) started on June 7, 1929 as Nueva Ecija Trade School (NETS) in San Isidro, Nueva Ecija, offering vocational opportunities to the youths of the province. The first and only vocational course being offered then was woodworking. That course was an addition to the existing secondary curriculum inherited from the Wright Institute.
To meet the increasing demand for vocational education in the whole province, the trade school was transferred on June 7, 1931, to Cabanatuan City. Enrolment increased; however, the program was interrupted in December 1941 by the outbreak of the Second World War in the Pacific.
Immediately after the war, the trade school was reopened on September 6, 1945. Rehabilitation program took place. The trade school
continued with its mission of meeting the vocational and manpower needs of students coming from both Nueva Ecija and the nearby provinces. On June 8, 1948, a course in dressmaking was opened and female students were admitted in the School. A few years later, food trades and cosmetology courses were also offered.
On May 8, 1953, the NETS was converted into the Central Luzon School of Arts and Trades (CLSAT) by virtue of Republic Act No.
845. CLSAT was recognized as a center of manpower/vocational training for both youths and adults not only in the province but also in the whole Region III.
Series of developments continued until the CLSAT was converted into the Central Luzon Polytechnic College (CLPC) by virtue of
Republic Act No. 3998 which was signed on June 18, 1964 by then President Diosdado Macapagal.
Thirty-four years later, the CLPC, under the leadership of President Gemiliano C. Calling, was converted into a specialized university, the Nueva Ecija University of Science and Technology by virtue of Republic Act. No 8612.
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The Bill converting CLPC into NEUST was signed by speaker Jose de Venecia on February 19, 1998. It was forwarded to President
Fidel V. Ramos on February 24, 1998 and lapsed into law on March 27, 1998.
The University therefore, ensures that the requirements of business, industry, services and other sectors as well as the needs of the local, regional and national development for high quality professionals and highly skilled middle-level manpower are addressed.
Vision
The University envisions to be a recognized educational leader in Region III managed by committed and ethical public servants where a culture of excellence, high ethical standards and solidarity thrives and prospers in each of the University’s academic and administrative departments and units; and each college, institute and campus is a center of development/excellence in instruction, research, extension, services, production, sports and cultural development, thereby transforming students, alumni and other clientele into high quality, competent and ethical leaders, professionals and/or middle level manpower in the fields of science, technology, education, management, arts and technology-based education and training.
Mission
As provided for in RA 8612, NEUST’s mission is two-fold: to primarily provide advanced instruction, professional training in arts,
science and technology, education and other related fields, undertake research and extension services, and provide progressive leadership in these areas; and to offer graduate, undergraduate and short term technical courses within its areas of specification and according to its capabilities, considering the needs of the province, the region and the country.
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Campuses
NEUST operates in Six (6) campuses, namely, the Gen. Tinio Campus, the Sumacab Campus, the San Isidro Campus, the Fort
Magsaysay Campus the Atate Campus and the Gabaldon Campus.
The Gen. Tinio Campus of the University sits on a 1.93-hectare lot along General Tinio Street in the heart of Cabanatuan City. It is about 120 kilometers north of Manila and about one hour travel away from the university’s most distant campus, the Gabaldon Campus.
The campus houses the Colleges of Engineering, Information and Communications Technology, Industrial Technology, Arts and
Sciences, Nursing, Graduate School and High School Department.
General Tinio Campus
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Sumacab Campus sits on a 23.9-hectare lot that strategically lies on Sumacab Este, Cabanatuan City. Relatively expansive, Sumacab Campus is free from the hustle and bustle of the city.
Sumacab Campus is only around two kilometers away from the town of Sta. Rosa. The campus houses the Colleges of Architecture, Education, and Management and Business Technology. Other physical facilities situated in the Campus are the Guest House, Alumni Center, Training Center, University Museum, Rock Garden, Heroes Park, Library, Speech Center, Dormitory, Gymnasium, the SMART-SWEEP Laboratory, Oval, and agricultural demo-farm. The campus is gradually becoming the center agricultural research development to meet the need for food production.
Sumacab Campus
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San Isidro Campus, the eldest of the six campuses is situated in a .55 hectare lot in San Isidro Nueva Ecija. It is only an hour travel away from the busy City of San Fernando in Pampanga.
San Isidro Campus
The Fort Magsaysay Campus is situated in an 8.5 - hectare lot in a military community in Palayan City. It serves as NEUST catch
basin in the southeastern part of the province.
Fort Magsaysay Campus
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The Atate Campus is a 4.4 hectare-lot situated in Atate, Palayan City. The campus serves as the university’s link to the southeastern
part of Nueva Ecija.
ATATE Campus
The Gabaldon Campus is located in a sprawling 278 hectare land that lies along the foot of Mt. Mingan in the Sierra Madre Mountain Ranges on the eastern side of the municipality of Gabaldon, Nueva Ecija. It is the gateway of the province to the town of Dingalan.
GABALDON CAMPUS
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CYBER CAMPUS - Taiwan
The University also maintains Cyber Campuses in Hong Kong, Taiwan, and Macau. Negotiation is on-going to open a Cyber Campus in Canada. Courses offered in these campuses are graduate and post graduate programs such as MBA for Executives, MPA, PH.D. Educational Management, Ph.D. in Business Administration.
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Message
Republic Act No. 9485 also known as The Anti-Red Tape Act of 2007 is a welcome development in the entire bureaucracy. This is a piece of legislation that will surely bring about highest degree of efficiency and effectiveness in the delivery of public service.
The Nueva Ecija University of Science and Technology as a higher educational institution and a government instrumentality in
the field of education is always a dynamic social system. It has no other choice but to be so considering that it is a market place of ideas being home to scholars, theorists, and practitioners in various fields of endeavors. It never rests lengthily upon a certain comfort zone but rather continuously contemplates to reengineer or reinvent its operational system.
This Citizen’s Charter is just a proof of our being able, willing and ready to adopt new operational systems and procedures if only
to further improve the delivery of services for the benefit of our clienteles which is the ultimate goal of Anti Red Tape Act of 2007.
As indicated earlier, we are always open to all comments and suggestions that will further enhance the performance of our public duties and functions. This, consequently, makes Citizen’s Charter always ready for further enhancement.
HILARIO C. ORTIZ, Ll.B., Ph.D. SUC President III
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MISSION
By offering graduate, undergraduate and short term courses within its areas of specialization and according to its capabilities, NEUST ensures to primarily provide advance instruction, professional training in arts, science and technology education and other related fields, undertake research and extension services, and provide progressive leadership in these areas.
VISION
Nueva Ecija University of Science and Technology is a recognized leader in the region and managed by committed and ethical public servants where:
a. A culture of excellence, ethics and solidarity thrives and prospers in each academic and administrative unit; and b. Each college, institute and campus is a center of development/excellence in its respective programs of instruction, research and
extension services and production, transforming students, alumni and other clienteles into high quality, competent and ethical leaders, professionals and/or middle level manpower in the field of Science and Technology education, management and arts and Technology-based Education and Training.
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We, the officials and employees of the Nueva Ecija University of Science and Technology, commit to: A - Accountability and ethics in public service; C - Competence in the discharge of our duties and functions; C - Continuing professional education and staff development; U - Unity in diversity; R - Relevant, Result-oriented; A - Attentive to the needs of students and other clientele; T - Timeliness in the delivery of services; E - Evaluate our performances for continuous improvement
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The NEUST shall establish and implement a feedback mechanism which includes the following:
Sources of Feedbacks Office-in-Charge Channel of Communication
Personal Text E-mail
Feedbacks from Students and
Parents
Department of
Students Affairs
(044) 463 -
5336
09216259526 neust_osa@yahoo.com
Feedbacks from Faculty and
Staff
VP for Admin
Buss. and Finance
(044) 464-
1533
09178004006 zrguillasper@yahoo.com
Feedbacks from Alumni Alumni &
Placement Office
(044) 464-
5064
09275140973 zenaidavillariaza@yahoo.com
Feedbacks from Community
(includes contractors and
dealers)
VP for Academic
Affairs
(044) 464 -
0226
09286075576 vpaa_pangilinan@yahoo.com
Treatment of Feedbacks
The feedbacks coming from parents, students, faculty, staff, alumni, members of the community, etc., shall be treated with utmost professionalism and scholarliness. It is understood that feedbacks may be positive or negative. But just the same, these are to be considered as important inputs for the improvement of the delivery of services of NEUST.
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Mechanics of Feedbacks Processing
If the feedbacks received are in the forms of suggestions, complaints, and the like that call for and/or capable of immediate response or action, the concerned office-in-charge as indicated in the above matrix shall forthwith act and attend to these or call the attention of concerned offices/authorities in the University for immediate and appropriate action.
If case of feedbacks that need careful and longer studies, the concerned office-in-charge shall forward the same
to the University Research Office for the conduct of scientific and scholarly research. This office should come out with useful recommendations to be presented to the University President for appropriate action. This shall be done on a quarterly or semestral basis depending on the actual needs.
Moreover, on an annual basis, the Graduate School shall include the topics pertinent to the feedbacks and/or feedbacks mechanism as among the subject matters/problems for thesis or dissertation writing, A regular research dissemination forum/fora shall be held to be attended and participated in by those who would benefit from this like school administrators, faculty, staff, students, community folks, dealers, contractors, and other people from government, business, industry as well as concerned NGOs.
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STEP 1 REPORT to the Dean Graduate School,
for an interview, evaluation of Official Transcript of Records and fill your
personal information sheet
STEP 2 PROCEED to the
University Clinic for medical and dental exam
STEP 3 PROCEED to your enrolling teacher for
preliminary registration (Copy the schedule of your subject and have it approved by the enrolling teacher)
STEP 4 PROCEED to the UCC/MIS for your
enrolment and assessment of fees
STEP 7 PROCEED to the
Cashier’s Office for payment of fees
STEP 9 REPORT to Cyber Center for
your ID. (For new students only)
STEP 8 PROCEED to the REGISTRAR”S OFFICE
for your Certificate of registration and submit your ORIGINAL TRANSCRIPT OF RECORD, Passport size Picture, Personal
information sheet, “2 x2” latest picture, preliminary registration form 1-A and get
your class cards
STEP 10 REPORT TO CLASS ON
HOW TO ENROL
GRADUATE SCHOOL NEW STUDENTS
Step 6 Get Number at the Queuing
System (Numbering System)
Step 5 Proceed to Accounting
Office for VERIFICATION
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STEP 1 REPORT to the Enrolling Teacher, for
evaluation of Grades/Subjects and Request for Pre-Registration Form
STEP 2 PROCEED to the UCC/MIS for your
enrolment and assessment of fees
STEP 6 PROCEED to the
Cashier’s Office for payment of fees
STEP 8 REPORT to Cyber Center for
your ID. (for new students only)
STEP 7 PROCEED to the REGISTRAR”S OFFICE
for your Certificate of registration and submit your ORIGINAL TRANSCRIPT OF RECORD, Passport size Picture, Personal
information sheet, “2 x2” latest picture, preliminary registration form 1-A and get
your class cards
STEP 9 REPORT TO CLASS ON
STEP 5 Get Number at the Queuing System (Numbering System)
STEP 4 Proceed to Accounting Office
for VERIFICATION
HOW TO ENROL GRADUATE SCHOOL
OLD STUDENT
STEP 3
PROCEED to SCHOLARSHIP
CENTER (if you avail of any)
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STEP 1
REPORT TO DSA (Testing Center) for
the issuance of your admission slip.
STEP 2
PROCEED to the
University Clinic for
medical and dental exam
STEP 3
PROCEED to your enrolling teacher for
preliminary registration/assessment of fees
(Copy the schedule of your subject and
have it approved by the enrolling teacher)
STEP 8
PROCEED to the Cashier’s
Office for payment of fees
STEP 10 REPORT to Audio Visual for your
Identification Card (ID).
STEP 9 PROCEED to the Registrar’s Office and submit
your admission slip, Report Card (Form
138/137-A) photocopy NSO & Passport size
Picture and get your certificate of registration
STEP 4 PROCEED to the UCC/MIS for your
enrolment and assessment of fees
HOW TO ENROL
FOR NEW COLLEGE STUDENTS
STEP 11
REPORT TO CLASS
STEP 6 Proceed to Accounting Office
for VERIFICATION
STEP 5
PROCEED to SCHOLARSHIP
CENTER (if you avail of any)
STEP 7 Get Number at the Queuing System (Numbering System)
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STEP 1 REPORT to the Enrolling Teacher, for
evaluation of Grades/Subjects and Request for Pre-Registration Form
STEP 2 PROCEED to the UCC/MIS for your
enrolment and assessment of fees
STEP 6 PROCEED to the
Cashier’s Office for payment of fees
STEP 8 REPORT to Cyber Center for
your ID. (for new students only)
STEP 7 PROCEED to the REGISTRAR”S
OFFICE for your Certificate of registration and submit your ORIGINAL TRANSCRIPT OF RECORD, Passport
size Picture, Personal information sheet, “2 x2” latest picture, preliminary registration form 1-A and get your class
cards
STEP 9 REPORT TO CLASS ON
STEP 5 Get Number at the Queuing System (Numbering System)
STEP 4 Proceed to Accounting Office
for VERIFICATION
HOW TO ENROL FOR COLLEGE OLD
STUDENTS
STEP 3
PROCEED to SCHOLARSHIP
CENTER (if you avail of any)
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STEP 2 PROCEED to the UCC/MIS
for your enrolment and assessment of fees
STEP 1
REPORT to Principal’s Office for the
issuance of your admission slip and
preliminary registration
STEP 3
PROCEED to
Accounting Office for
verification of fees.
STEP 5
PROCEED to the
Cashier’s Office for
payment of fees
STEP 6 PROCEED to REGISTRAR’S OFFICE for
your Certificate of Registration and submit
your admission slip, Report card & Passport
size Picture
STEP 9
REPORT TO CLASS ON
STEP 8 REPORT to Cyber Center for
your ID. (For new students only)
HOW TO ENROL NEW HIGH SCHOOL STUDENTS
STEP 4 Get Number at the Queuing System (Numbering System)
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STEP 1
REPORT to your enrolling teacher and
present your report cards for evaluation and
request for preliminary registration form
STEP 4
PROCEED to
Accounting Office for
verification of fees.
STEP 6 PAY YOUR MATRICULATION
AND OTHER FEES TO THE CASHIER’S OFFICE
STEP 7
PROCEED to the REGISTRAR’S
OFFICE for your Certificate of
Registration
STEP 2 COPY the schedule of classes of
your section and have it approved
by your enrolling teacher
STEP 3 PROCEED to the UCC/MIS for your enrolment and assessment of fees
HOW TO ENROL OLD HIGH SCHOOL STUDENTS
STEP 8
REPORT to Cyber Center for ID
STEP 9 PROCEED to the Registrar’s
Office and submit your
report card and
registration forms and
have your student copy
with REGISTERED
STEP 10 REPORT TO CLASS
STEP 5 Get Number at the Queuing System (Numbering System)
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UNANG HAKBANG Makipagkita sa gurong tagatal ng
kursong Bokasyonal para sa isang panayam.
AVTP CIT Office
IKA-APAT NA HAKBANG
Magtungo sa Tanggapan ng Dekano para sa opisyal na pagpapatala at pagkwenta ng inyong babayaran sa
Cyber Center
IKA-LIMANG HAKBANG Magtungo sa Accounting Office
para sa pag verifica ng babayaran.
IKA-PITONG HAKBANG Magbayad ng matrikula sa kahera
IKALAWANG HAKBANG
Magtungo sa University Clinic para sa medical and dental
exam
IKATLONG HAKBANG Humingi ng aplikasyon sa pagpapatala
sa Gurong Tagatala at sagutin ang impormasyong kailangan.
MGA PARAAN NG PAGPAPATALA AVTP
IKA-SIYAM NA HAKBANG Magpunta sa Cyber Center
para sa inyong ID.
IKA-WALONG HAKBANG Magtungo sa REGISTRAR’S OFFICE para sa sipi ng iyong
REGISTRATION
IKA-SAMPU MAGBALIK SA UNANG
ARAW NG KLASE
IKA-ANIM NA HAKBANG KUMUHA NG NUMERO SA
QUEUING SYSTEM (NUMBER SYSTEM)
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STEP 9 REPORT to Cyber Center for
your ID. (For new students only)
HOW TO ENROL FOR TRANSFEREES
STEP 1
REPORT to the Registrar’s Office for the
submission of credentials and evaluation of
earned units.
STEP 2 If qualified for admission get
your admission slip and
evaluation sheet and proceed to
your enrolling teacher and
request for Preliminary
Registration Form1-A. Copy the
schedule of classes of your
section and have it approved by
your enrolling teacher
STEP 3
PROCEED to the UCC/MIS for Enrolment
and assessment of fees
STEP 4
PROCEED to
SCHOLARSHIP
CENTER (if you avail
of any)
STEP 5
PROCEED to the
Accounting Office for
verification of fees
STEP 7 PAY YOUR MATRICULATION
AND OTHER FEES TO THE CASHIER’S OFFICE
STEP 8
PROCEED to the REGISTRAR”S
OFFICE for your Certificate of
Registration and get your class cards.
STEP 10
REPORT TO CLASS
STEP 6 Get Number at the Queuing System (Numbering System)
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Schedule of Availability of Service:
Monday to Friday (Months of December – June)
8:00 to 5:00 pm without noon break
Who may Avail of the Service
In-coming Freshman College Students What are the Requirements:
1. Receipt of Fees
2. Certificate of Good Moral Character
3. 2pcs. 2X2 Picture Duration:
2 weeks, 5 mins. and 20 seconds
End of Transaction
Step
1.
2.
3.
4.
Applicants/Clients Service Provider Duration of Activity Person In-charge Fees Form
Present receipt of Testing fee to the Verify the receipt with the ID 10 seconds Dr. Melissa Belinda P. Faronilo 160.00
Testing Center of the applicant Head, Testing Center
Fill-up CAT application form and Check application form and 2 mins Dr. Melissa Belinda P. Faronilo CAT
submit together with all the all requirements submitted Head Testing center Application
requirements and wait for exam permit by applicant Form
Come back on the assigned date, time Verify the examination permit 10 seconds Dr. Melissa Belinda P. Faronilo
and venue of examination. and ID of the examinee Head Testing center
Checking of the test paper. Test papers will be checked 2 mins for Dr. Melissa Belinda P. Faronilo
individually each paper Head, Testing Center
5. Return for the CAT result Result of examination will be 1 min Dr. Melissa Belinda P. Faronilo
after 2 weeks posted in the bulletin board Head, Testing Center
180.00
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Schedule of Availability of Service: 8:00 – 5:00 pm without noon break
Who may avail of the service: Students Applying for Loan Assistance
Total Processing time of application: 3 Days and 6 Minutes
Fees: None
How to Avail the Service:
Step No.
Applicants/Clients Step Service Provider Duration Location/Office
1 Secure application form
Gives application form for student loan assistance
1 minute
Office if the Student Affairs, LB 104, LB Bldg. , 1st floor
2 Fill up loan assistance application form and submit
- Assess application form as to the validity of the nature (Congressional, Academic, Campus-based, etc.)
5 minutes
Office if the Student Affairs, LB 104, LB Bldg. , 1st floor
3 Process the loan 3 - Budget Office , AD Bldg, 1st floor
4 Release of loan days
- Accounting Office, AD, Bldg, 1st floor
- Cashier’s Office, AD Bldg, 1st floor
Note: For Inquiries / Suggestions / Complains: Please call (044) 463 – 5336 / Ms. Milagros Sumawang, Office of Student Affairs
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Schedule of Availability of Service: 8:00 – 5:00 pm without noon break
Who may avail of the service: Students Applying for Scholarship
Total Processing time of application: 5 minutes
Fees: None How to Avail the Service:
Step No.
Applicants/Clients Step
Service Provider Duration Location/Office
1 Present: Original & photocopy of certificate of scholarship from donor (if congressional) or school organization (if campus based scholarship) grades (of recent semester)
- Verify the originality of the scholarship
- Evaluate the certificate - Evaluate grades - Sign assessment form &
certificate of scholarship for confirmation of the availed scholarship
4 minutes
Office if the Student Affairs, LB 104, LB Bldg. , 1st floor
2 Leave photocopy of assessment form & certificate of scholarship, photocopy of grades
Safekeeping of the scholarship records
1 minute
Office if the Student Affairs, LB 104, LB Bldg. , 1st floor
Note: For Inquiries / Suggestions / Complains: Please call (044) 463 – 5336 / Ms. Milagros Sumawang, Office of Student Affairs
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Schedules of Availability of Services: Monday to Saturday from 8:00 – 5:00 PM without noon break
Who may avail: NEUST Enrolled Students
What are the Requirements: NEUST Student ID Letter
-referral letter from teacher/adviser - endorsement letter from unit coordinator -call letter for complained student -or even without referral letter for walk-in counselee
Duration: no specific amount of time; depends upon situation
How to avail of the service:
Step
No.
Applicant/Client’s Step Service Provider Duration Location Fees Forms
1 Present
-NEUST ID
- Letter, (if referred/indorsed
by Somebody/or called by the
Guidance Counselor)
- Check in System if enrolled
- Assessment of the client’s case
thru interview.
no specific amount of
time; depends upon
situation
DSA – LB 104 None - Referral slip form
2 - Fill up the problem checklist
and counseling report sheet.
- Counseling Session/ re-
scheduling of counseling for
clients needing more attention
and time.
- Write Promissory note
( if required)
no specific amount of
time; depends upon
situation
DSA – LB 104 None Problem Checklist
form Counseling
report form
3 Log-in/sign name in the
logbook and signing of excuse/
referral letter
End of session None
For inquiry/suggestions/complains:
Contact No. : (044) 463-5336
Dr. Hernina Medrano
Guidance Office
(Dr. Hernina Medrano)
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Medical Dental Unit
Admission Policies of Freshmen students during enrolment
Who may avail of the Service:
1. Any student seeking enrolment to High School Department and to any of the Colleges except for the College of Nursing , who have been issued proof of being “qualified” for enrolment by the Admissions and Testing Center
2. Any student seeking enrolment to the College of Nursing, who have been issued proof of being “qualified” for enrolment by the Admissions and Testing Center , after being tested negative to Hepatitis B Virus.
Duration: 21- 28 minutes for those seeking enrolment to High School Department and to any of the Colleges except for the College of Nursing
40 - 47 minutes for those seeking enrolment to the College of Nursing
How to Avail of the Services:
Please refer to the next page
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Step Applicant/Client Service Provided Duration of Activity (
Under Person in charge Fees Form
Normal Circumstances )
1 Show to the Nurse the form from DSA
Give color coded medical form ( coding based 2 min Nurse Medical Form
on corresponding course
2 Accomplishment of Form Explanation of each entry in the
questionnaire 2 min Nurse/ Dentist/ MD
( whoever has no client to
attend to )
Answering all questions in the
questionnaire 3-5 min
by the student
3 Taking of measurements, Vital Signs Taking of Blood pressure 3 min Nurse
Recording of height and weight 2 min Nurse/ Dentist/ MD
( whoever has no client to
attend to )
4 Physical Examination
a. Dental Dental examination and accomplishment of 2-4 min Dentist Dental form
dental form
b. Medical Medical and physical examination 4-5 min MD Medical Form
5 Referral to specialist if with problems Explanation of the condition to the patient 3-5 min MD
Write referral to specialist
write letter to the parents informing them
of the patient's condition
For students seeking admission to the College of Nursing, the above procedure will be preceded by
Testing of student for Hepatitis B Hepatitis B SURFACE Antigen determination
surface Antigen blood extraction 3 min Hired Med tech
MD if med tech is not
available
processing of blood sample 8-10 min med tech
release of results 2 min med tech
interpretation of result 3 min MD
counselling if found Hep B ( + ) 3- 5 min MD
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NEUST UNIVERSITY CYBER CENTER
ISSUANCE OF PRE-ASSESSMENT FEES Schedule of Availability of service Monday – Friday 8:00 Am To 5:00 Pm – Without Noontime Break Who may avail of the service? 1. New and Old Students What are the requirements? 1 Approved Schedule of Classes Duration: 8 minutes
STEP NO. Applicants/Clients Service provider DURATION SERVICE OFFICE/PERSON RESPONSIBLE
Fees Form
1 Present approved schedule of classes
Prepare pre-assessment of fees
4 min
Encoder on Duty
Subject to Number of Units
Student Registration Form
2 Pre-assessment form
Compute fees and other charges
4 min
Encoder on Duty
Subject to Number of Units
Student Registration Form
END OF TRANSACTIONS
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NEUST UNIVERSITY CYBER CENTER
ISSUANCE OF STUDETN IDENTIFICATION CARDS Schedule of Availability of service Monday – Friday 8:00 Am To 5:00 Pm – Without Noontime Break Who may avail of the service? 1. New and Old Students What are the requirements? 1 Approved Schedule of Classes duly signed by the Office of the Registrar 2 Assessment Form from Accounting Office 3 Official Receipt from Cashier’s Office Duration: 13 minutes
STEP NO. Applicants/Clients Service provider DURATION SERVICE OFFICE/PERSON RESPONSIBLE
Fees Form
1 Present required documents
Review documents presented as required
3 mins
Encoder on Duty
None
Enrollment Form Official Receipt
2 Fill-up form stating name, address, birthday, specimen signature and picture
Process the student identification card indicating the student ID Number
10 mins
Encoder on Duty
None
Current Student Identification Card
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GENERAL TINIO ST. AND SUMACAB CAMPUS ACCOUNTING OFFICE
ASSESSMENT OF STUDENT'S FEES
Schedule of Availability of Service:
During Enrolment Period
Monday to Friday
8:00 AM - 5:00 PM without noon break
Who May Avail of the Service:
Students who passed the required university's admission tests
What Are the Requirements:
Fully accomplished preliminary registration and Pre-Assessment Forms
Duration: 11 minutes
How To Avail of the Service:
Duration of Activity
Step Applicant/Client Service Provider (Under Normal Person in Charge Fees Form
Circumstances)
1 Present the duly accomplished enrolment Received and assessed the 2 mins Accounting Clerk as NEUST Preliminary and
form for review to the assigned necessary forms assessed Pre-Assessment Form
accounting personnel
2 Pay to the Cashier Process payment and issue O.R. 4 mins Cashier as Accountable Form No. 51
assessed
3 Proceed to the Registrar's Office Issuance of Certificate of 3 mins Clerk-in-Charge NEUST COR
Registration (COR)
END OF TRANSACTION
9 minutes
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R E -AS S E S S ME NT OF S TUDE NT'S F E E S
S c hedule of Availability of S ervic e:
During E nrolment P eriod
Monday to F riday
8:00 AM - 5:00 P M without noon break
Who May Avail of the S ervic e:
S tudents who has scholarship grants
What Are the R equirements :
F ully accomplished preliminary regis tration and P re-Assessment F orms
Duration: 14 minutes
How T o Avail of the S ervic e:
Duration of Ac tivity
S tep Applic ant/C lient S ervic e P rovider (Under Normal P ers on in C harg e F ees F orm
C irc ums tanc es )
1 P resent the duly accomplished enrolment R eceived and s tamped the 2 mins Head, S cholarhip NE US T P reliminary and
form to the Head, S cholars ip C enter form C enter P re-Assessment F orm
2 P resent the s igned/stamped enrolment R e-assess the fees of scholars 5 mins Accounting C lerk as NE US T P reliminary and
form and C ertificate of S cholarship to the to be paid and print the assessed P re-Assessment F orm
accounting office discounted form
3 P ay to the C ashier P rocess the payment and 4 mins C ashier as Accountable F orm No. 51
issue O .R . assessed
4 P resent proof of payment to the R egis trar Issue the C ertificate of 3 mins C lerk-in-C harge NE US T C O R
secure C ertificate of R egis tration R egis tration to s tudents
E ND OF T R ANS AC T ION
34
GENERAL TINIO ST. AND SUMACAB CAMPUS
ACCOUNTING OFFICE
ISSUANCE OF MID-TERM AND FINAL EXAMINATION PERMITS
Schedule of Availability of Service:
During Examinations
8:00 AM - 5:00 PM without noon break
Who May Avail of the Service:
All students in the College and Graduate Levels
What Are the Requirements:
Identification Card, Official Receipt and Clearance (Finals)
Duration: 9 mins. And 30 seconds
How To Avail of the Service:
Duration of Activity
Step Applicant/Client Service Provider (Under Normal Person in Charge Fees Form
Circumstances)
1 Get number before proceeding to the Issue number 30 sec. Clerk-in-Charge NEUST Number
Accounting Office System
2 Proceed to the Accounting Office and Issue the necessary permit 2 mins Accounting Clerk NEUST Examination
present proof of payment Permit
3 Pay to the Cashier Process the payment and 4 mins Cashier as Accountable Form No. 51
issue O.R. assessed
4 Present proof of payment to the Registrar Issues the Certificate of 3 mins Clerk-in-Charge NEUST COR
secure Certificate of Registration Registration to students
END OF TRANSACTION
35
PAYMENT OF UNPAID SCHOOL FEES
Schedule of Availability of Service:
During Examination Period
Monday to Friday
8:00 AM - 5:00 PM without noon break
Who May Avail of the Service:
All students of the university
What Are the Requirements:
Identification Card
Duration: 6 minutes
How To Avail of the Service:
Duration of Activity
Step Applicant/Client Service Provider (Under Normal Person in Charge Fees Form
Circumstances)
1 Present Identification Card (ID) Received ID and check student's 2 mins Cashier NEUST ID
ledger
2 Present the payment Process the payment and 2 mins Cashier as Accountable Form No. 51
issue Official Receipt OR) assessed
3 Proceed to Accounting Office and present Check proof of payment and 2 mins Accounting Clerk NEUST Examination
OR together with Clearance (for Final issue Examination Permit Permit
Examination only)
END OF TRANSACTION
36
PAYMENT OF UNPAID SCHOOL FEES
Schedule of Availability of Service:
During Examination Period
Monday to Friday
8:00 AM - 5:00 PM without noon break
Who May Avail of the Service:
All students of the university
What Are the Requirements:
Identification Card
Duration: 8 mins.
How To Avail of the Service:
Duration of Activity
Step Applicant/Client Service Provider (Under Normal Person in Charge Fees Form
Circumstances)
1 Present Identification Card (ID) Received ID and check student's 2 mins Cashier NEUST ID
ledger
2 Present the payment Process the payment and 2 mins Cashier as Accountable Form No. 51
issue Official Receipt OR) assessed
3 Proceed to Accounting Office and present Check proof of payment and 4 mins Accounting Clerk NEUST Examination
OR together with Clearance (for Final issue Examination Permit Permit
Examination only)
END OF TRANSACTION
37
SCHEDULE OF AVAILABILITY OF SERVICE
: Monday - Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
WHO MAY AVAIL OF THE SERVICE
: All students except newly graduates
WHAT ARE THE REQUIREMENTS
: Clearance from money and property accountability
: Official Receipt
: If the request is filed through a representative an AUTHORIZATION LETTER and / or SPECIAL POWER OF
ATTORNEY (SPA) and one (1) valid ID of the student and the representative
DURATION
: One (1) hour and 9 minutes
STEP SERVICE DURATION OF OFFICE / PERSON FEES FORM
NO. PROVIDER SERVICE RESPONSIBLE
1 Secure request form and Issue clearance form and check if the Clearance form and
clearance from the Office students Form 137 is already submitted, 2 minutes Clerk assigned at the None Request for Form 137
of Campus Registrar. if not advise the student to get a request Registrar's Office if necessary
form for the Form 137.
Fill-in all the items in the clearance Sign the form if the applicant is free from
2 form & have it signed by the any obligation. 30 minutes Cashier's Staff Clearance Form
concerned authorities / offices.
APPLICANTS / CLIENTS
ISSUANCE OF DOCUMENT FROM THE OFFICE OF THE CAMPUS REGISTRAR
38
STEP NO.
APPLICANTS / CLIENTS
SERVICE PROVIDER
DURATION OF SERVICE
OFFICE / PERSON RESPONSIBLE
FEES FORM
3 Pay the corresponding fee at the Cashier’s
Office
Process payment and issue Official Receipt of Payment
(O.R.)
2 minutes Cashier’s Staff OTR – 150 / page CERTIFICATE 10.00 / page
1. Cert. of grades 2. Cert. of status 3. Good Moral 4. Honorable dismissal 5. Cert. of no scanner 6. Authentication 7. Permit to cross-enroll form 8. Cert. units earned
EVALUATION – 5.00 / each PROSPECTUS – 5.00 / each CHANGE OF MARTICULATION 10.00/ Subject COMPLETION FORM 15.00/ Subject CAV – 50.00 / each MEDIUM – OF INSTRUCTION 50.00/ each DIPLOMA RE-ISSUE PRINTING FEE – Php 50.00 DIPLOMA FEE – Php 100.00 DOC. STAMP – Php 15.00
Order of Payment / Clearance Form
4 Submit the duty accomplished clearance
form, Form 137 (If advised to secure such) and O.R. of payment at
the designated Registrar’s window.
Receive / review accomplished clearance form and forward to the designated clerk. The clerk will check, update and evaluate
the record of all the requirements were complied with.
30 minutes Clerk assigned at the window.
5 Wait for the issuance of claim stub.
Review accomplished clearance form.
Schedule the release of the request and issue the claim stub to the student / client. (Within 10
working days from the date of receipt, the requested record will be available EXCEPT for newly
graduates.) Forward to the concerned clerk the
aforementioned document and do what is being requested.
5 minutes Clerk assigned at the window
Claim stub
39
FLOWCHART OFFICE OF THE REGISTRAR
Secure request form And clearance from
the Office of the Campus Registrar.
Pay the corresponding
fee at the
Cashier’s Office
All-in all the items in the clearance form & have it
signed by the concerned authorities/offices.
Submit the duly accomplished
form, Form 137
(if advised to secure such) & O.R. of
payment at the designated
Registrar’s Window.
Wait for the issuance of claim stub.
(If the request is filed through a represented AUTHORIZATION
LETTER and/or SPECIAL POWER OF ATTORNEY (SPA) & one (1) valid ID of
the student & the representative.
TABLE OF FEES
OTR/DIPLOMA (re-issue) – Php 150.00/page
CERTIFICATION – Php 10.00/ page PERMIT TO CROSS ENROLL – Php 50.00 DOCUMENTARY STAMP – Php 15.00 each
EVALUATION/PROSPECTUS – Php 5.00 each ADD/DROP/CHANGE – Php 10.00/ subject COMPLETION FORM – Php 15.00/ subject
CAV – Php 50.00
40
Schedule of Availability of Service : Monday - Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
Who may avail of the service : Elementary school graduates
What are the requirements : Report Card / Form 137
2 x 2 ID Picture (3 copies)
NSO Birth Certificate
Matriculation Fees
Duration : 43 minutes
STEP SERVICE DURATION OF OFFICE / PERSON FEES FORM
NO. PROVIDER SERVICE RESPONSIBLE
1 Secure for Admission Slips from Issue and sign 2 minutes
Testing Office Admission Slip Admission
Proceed to the Guidance Office for Interview and Slip
2 interview and submit 2x2 ID picture. receive picture; sign 10 minutes Guidance Office
admission slip
Report to the Campus Nurse for Evaluate and record medical Registration
3 Health evaluation / medical history. history of the student and sign 15 minutes Campus Nurse Forms
Admission Slip
Present your approved admission
4 slip to the enrolling teacher & secure Issue enrolment forms 5 minutes Assigned Enrolling
and accomplished enrolment form. Teacher
Present the duly accomplished
5 enrolment form to the assigned faculty Assess Fees 3 minutes Faculty / Personnel
/ personnel for assessment of fees. Assigned
6 Pay your fees at the Cashier's Issue Official Receipt 5 minutes Cashier's Office As
Office. Assessed
Present receipt of payments and
7 students registration form to the 3 minutes Registrar's Office
Registrar's Office and secure
certificate of registration.
END OF TRANSACTION
ENROLMENT FOR QUALIFIED FIRST YEAR HIGH SCHOOL STUDENTS
PROCEDURE
Testing Office
None
41
Schedule of Availability of Service : Monday - Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
Who may avail of the service : Old High School students
What are the requirements : Report Card / Form 138
Clearance
Duration : 18 minutes
STEP SERVICE DURATION OF OFFICE / PERSON FEES FORM
NO. PROVIDER SERVICE RESPONSIBLE
Present your Report Card (Form 138)
and clearance for the previous S.Y. Examine card and Registration
1 to the enrolling teacher and secure Issue enrolment / 5 minutes Assigned Enrolling None Form
enrolment registration form for you registration form Teacher
to accomplished.
Present the duly accomplished
2 registration form to the enrolling Approved Enrolment 2 minutes Assigned Enrolling None
teacher for approval. Form Teacher
Present the approved registration
3 form to the assigned personnel for Assess Fees 3 minutes Assigned Personnel None
the assessment of fees.
4 Pay your fees at the Cashier's Issue Official 5 minutes Cashier's Office As
Office. Receipt Assessed
Present receipt of payments and
5 students registration form to the Approve Enrolment 3 minutes Registrar's Office None
Registrar's Office.
END OF TRANSACTION
ENROLMENT FOR OLD HIGH SCHOOL STUDENTS
PROCEDURE
42
Schedule of Availability of Service : Monday - Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
Who may avail of the service : Incoming First Year College Students (High School Graduates)
What are the requirements : Report Card (High School Card)
2 x 2 ID Picture (3 Copies)
NSO Birth Certificate
Matriculation Fees
Duration : 43 minutes
STEP SERVICE DURATION OF OFFICE / PERSON FEES FORM
NO. PROVIDER SERVICE RESPONSIBLE
1 Secure for Admission Slips Issuance and 2 minutes Admission
from Testing Office Sign Admission Slip Testing Office Slip
2 Proceed to the Guidance Office Interview and receive picture; 10 minutes
for interview and submit 2x2 ID picture Sign admission slip Guidance Office
Report to the Campus Nurse for Evaluate and record medical
3 Health evaluation / medical history. history of the student and 15 minutes
Sign admission slip. Campus Nurse
Present your approved admission slip
4 to the enrolling teacher and secure Issue enrolment forms 5 minutes Assigned Enrolling
and accomplished enrolment form. Teacher
Present the duly accomplished
5 enrolment form to the assigned faculty Assess Fees 3 minutes Cashier's Office
/ personnel for assessment of fees.
6 Pay your fees at the Cashier's Issue Official 5 minutes As
Office. Receipt Cashier's Office Assessed
Present receipt of payments and
students registration form to the Issue Certificate of 3 minutes
7 Registrar's Office and secure certificate Registration Registrar's Office
of registration.
END OF TRANSACTION
PROCEDURE
ENROLMENT FOR QUALIFIED FIRST YEAR COLLEGE STUDENTS
43
Schedule of Availability of Service : Monday - Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
Who may avail of the service : Old College Students
What are the requirements : Certificate of Registration
Clearance
Duration : 17 minutes
STEP SERVICE DURATION OF OFFICE / PERSON FEES FORM
NO. PROVIDER SERVICE RESPONSIBLE
Present your clearance for the
previous semester to the enrolling Issue preliminary 2 minutes Assigned Enrolling Teacher None Preliminary
1 teacher. Secure and accomplished Form Forms
preliminary registration.
Present the duly accomplished Approved
preliminary registration form to the Preliminary form Registration
2 enrolling teacher for approval, secure and issue 2 minutes Assigned Enrolling Teacher Forms
and accomplished registration form. registration form
Present the duly accomplished Approved
3 registration form to the registration form 2 minutes Assigned Enrolling Teacher
enrolling teacher for approval.
Present the approved registration
4 from the assigned personnel for the Assess Fees 3 minutes Assigned Faculty or
assessment of fees. Personnel
5 Pay your fees at the Cashier's Issue Official 5 minutes Cashier's Office As
Office. Receipt Assessed
Present receipt of payments and Received approved
students registration form to the registration forms
6 Registrar's Office and secure and issue certificate 3 minutes Registrar's Office
certificate of registration. of registration
END OF TRANSACTION
PROCEDURE
ENROLMENT FOR OLD COLLEGE STUDENTS
44
Schedule of Availability of Service : Monday - Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
Who may avail of the service : Old Graduate School Students
Duration : 28 minutes
STEP SERVICE DURATION OF OFFICE / PERSON FEES FORM
NO. PROVIDER SERVICE RESPONSIBLE
1 Report to the Dean's Office for Issue preliminary Preliminary
evaluation. Secure and accomplish form. 10 minutes Dean of Graduate School None form.
preliminary form I-A.
2 Proceed to the secretary of Graduate Issue assessment 10 minutes Dean / Secretary of None Assessment
School for pre-assessment of fees. form. Graduate School Form
3 Pay your fees at the Cashier's Office Issue Official Receipt 5 minutes Cashier's Staff As Official
Assessed Receipt
4 Presnt receipt of payments and Received approved
students registration form to the registration forms and 3 minutes Registrar's Staff None Certificate of
Registrar's Office and secure issue Certificate of Registration
Certificate Of Registration (COR) Registration.
PROCEDURE
ENROLMENT OF OLD GRADUATE SCHOOL STUDENTS
45
Schedule of Availability of Service : Monday - Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
Who may avail of the service :
What are the requirements : Original Transcript of Records (OTR)
2 x 2 ID Picture (3 copies)
Matriculation Fees
Duration : 38 minutes
STEP SERVICE DURATION OF OFFICE / PERSON FEES FORM
NO. PROVIDER SERVICE RESPONSIBLE
1 Report to the Dean's Office for Interview and receive Preliminary
evaluation and interview Secure picture; issue 10 minutes Dean of Graduate School None form.
and accomlish preliminary form I-A. preliminary form
2 Report to the Campus Nurse for Evaluate and record
Health Evaluation / Medical History. medical history of the 15 minutes Campus Nurse None
student.
3 Present the duly accomplished
enrolment form to the assigned Assess Fees 4 minutes Accounting Staff None Assessment
faculty / personnel for assessment Form
of fees.
4 Pay your fees at the Cashier's Office Issue Official
Receipt 5 minutes Cashier's Staff As Official
Assessed Receipt
5 Present Official Receipt (OR) of Issue Certificate of
payments and students registration Registration 4 minutes Registrar's Staff None Certificate of
form to the Registrar's Office and Registration
secure certificate of registration.
PROCEDURE
ENROLMENT OF NEW GRADUATE SCHOOL STUDENTS
46
SAN ISIDRO CAMPUS
SERVICE PROVIDER: GUIDANCE AND COUNSELING OFFICE ENROLMENT/REGISTRATION OF NEW STUDENTS (For new students only) Schedule of availability of service: During the enrolment period Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break.
Who may avail of the service? New students seeking enrolment/registration.
What are the requirements? Admission slip from the Office of the Campus Registrar.
Duration: 9 minutes
How to avail of the service:
Step
Applicant/Client
Service Provider
Duration of Activity
Person In-Charge
Fees
Form
1
Submit admission slip to the guidance counselor.
Receive admission slip and verified if applicant is qualified for enrolment.
2 minutes
Guidance Counselor
None
Admission Slip
2
Be prepared to answer the questions of the guidance counselor intelligently and logically.
Evaluate the readiness of the applicant to study along the emotional, physical, and mental aspects.
5 minutes
Guidance Counselor
None
Admission Slip
3 Request the guidance counselor to return the approved admission slip.
Approve and returne the applicant’s admission slip, if student is ready to study.
2 minutes
Guidance Counselor
None
Admission Slip
4
Proceed to the campus clinic for medical check-up.
END OF TRANSACTION
47
SAN ISIDRO CAMPUS
SERVICE PROVIDER: CAMPUS CLINIC MEDICAL CHECK-UP OF NEW STUDENTS/ENROLLEES Schedule of availability of service: From Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break. Who may avail of the service? New students seeking enrolment/registration. What are the requirements? Admission slip from the Office of the Campus Registrar Duly approved by the guidance counselor. Duration: 9 minutes
How to avail of the service:
Step
Applicant/Client
Service Provider
Duration of Activity
Person In-Charge
Fees
Form
1
Present admission slip approved by the guidance counselor to the campus nurse/medical staff.
Receive admission slip and verify if applicant is qualified for enrolment.
2 minutes
Campus Nurse
None
Admission slip
2
Undergo basic medical check-up to be administered by the campus nurse or medical staff.
Conduct medical check-up to the applicant. Note down adverse observations if there is any.
5 minutes
Campus Nurse
None
Admission slip
3
Request the campus nurse to return the approved admission slip and proceed to the Office of the Campus Registrar.
Approve and returne the applicant’s admission slip if found physically and mentally healthy to study.
2 minutes
Campus Nurse
None
Admission slip
END OF TRANSACTION
48
SAN ISIDRO CAMPUS
SERVICE PROVIDER: ACCOUNTING OFFICE ASSESSMENT/PAYMENT OF STUDENTS’ FEES Schedule of availability of service: During the enrolment period Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break Who may avail of the service? All students who have qualified for enrolment. What are the requirements? Duly accomplished and approved Preliminary Registration Form 1-a; Student Clearance (for old students) (Cashier’s, registrar’s and student’s copy of the form) Duration: 9 minutes
How to avail of the service:
Step
Applicant/Client
Service Provided
Duration of Activity
Person In-Charge
Fees
Form
1
Present the duly accomplished and approved certificate of registration for evaluation and assessment of fees by the assigned accounting personnel.
Receive duly accomplished Preliminary Reg. Form 1-A, and assess fees for payment.
2 minutes
Accounting Clerk
As assessed
NEUST Pre-Registration Assessment Form
2
Pay required fees to the cashier or his/ her duly authorized representative.
Receive payment & issue official receipt (Form 51). File cashier’s copy of COR.
4 minutes
Cashier or his/her duly authorized representative
As assessed
Accountable Form No. 51
3
Receive O.R. and Request return of registrar’s and student’s copy of Pre-registration/ Assessment Form and proceed to the Office of the Campus Registrar.
Return student’s and registrar’s copy of the Pre-Registration/ Assessment Form to the client/ applicant.
3 minutes
Clerk In-Charge
None
NEUST COR (Registrar’s and Student’s Copy)
END OF TRANSACTION
49
SAN ISIDRO CAMPUS
SERVICE PROVIDER: ACCOUNTING OFFICE
RE-ASSESSMENT/PAYMENT OF STUDENTS’ FEES (FOR THOSE SEEKING SCHOLARSHIP GRANTS/BENEFITS)
Schedule of availability of service: During the enrolment period Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break Who may avail of the service? All students seeking scholarship grants/benefits. What are the requirements? Duly accomplished and approved Pre-Registration/ Assessment Form. Supporting documents for scholarship. Approved application for scholarship. Duration: 12 minutes
How to avail of the service:
Step
Applicant/Client
Service Provider
Duration of Activity
Person In-Charge
Fees
Form
1
Present the duly accomplished and approved certificate of registration to the assigned accounting personnel.
Receive duly accomplish and approve Pre-registration form. Verified if applicant is entitled to scholarship grant/ benefit. Re-assess tuition and other fees.
5 minutes
Accounting clerk
As assessed
NEUST Pre-assessed Reg. Form and supporting docu- ments for scholar- ship.
2
Pay required fees to the cashier or his/ her duly authorized representative.
Receive payment & issue official receipt (Form 51). File cashier’s copy of COR.
4 minutes
Cashier or his/her duly authorized representative.
As assessed
Accountable Form No. 51.
3 Request return of registrar’s and student’s copy of Re-assessed Reg. Form and proceed to the Office of the Campus Registrar.
Return the registrar’s and student’s copy of the Re-issued Reg. Form to the client/applicant.
3 minutes
Clerk In-Charge in the Acctg. Office
None
NEUST COR (Registrar’s and Student’s copy)
END OF TRANSACTION
50
SAN ISIDRO CAMPUS
SERVICE PROVIDER: ACCOUNTING OFFICE ISSUANCE OF EXAMINATION PERMITS (During the mid-term and final examinations for college and graduate students and Quarterly periodic examinations for high school students). Schedule of availability of service: During examination periods Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break. Who may avail of the service? All students who will take periodic examinations. (High school, college and graduate students). What are the requirements? Identification card, previous receipts, and clearance (for the final examinations). Duration: 10 minutes
How to avail of the service:
Step
Applicant/Client
Service Provider
Duration of Activity
Person In-Charge
Fees
Form
1
For student with unpaid balance Pay the required fees to the cashier or his/her duly authorized representative. (At least 50% of total fees for the mid-term and full payment for the final)
Receive payment & issue official receipt (Form 51). Record payment made on student’s assessment card.
6 minutes
Cashier or his/her duly authorized representative
50% of total fees for the mid-term and full payment for the final
Accountable Form No. 51
2
Ask for present O.R.; I.D. and clearance and request the issuance of examination permit from the receiving officer.
Issued the appropriate exami- nation permit.
4 minutes
Clerk In-Charge In the Acctg. Office
None
Mid-term or final examination permit
END OF TRANSACTION
51
SAN ISIDRO CAMPUS
Monday to Friday 8:00 AM - 4:00 PM without noon break
Who May Avail of the Service: All students of the university
What Are the Requirements: Identification Card and Assessment Form
Duration: 10 minutes
How To Avail of the Service:
Duration of Activity
Step Applicant/Client Service Provider (Under Normal Person in Charge Fees
Circumstances)
1 Present the Assessment Form and Received and review if the 2 mins Cashier as NEUST Assessment Form
Identification Card asssessment form is properly assessed and Identification Card
signed/assessed
2 Payment of Fees Check the money, process the 5 mins Cashier Accountable Form No. 51
payment and issue the official
receipt
3 Proceed to the Registrar's Office for the
Certificate of Registration (COR)
Form
END OF TRANSACTION
52
SAN ISIDRO CAMPUS
SERVICE PROVIDER : CASHIERS OFFICE
PAYMENT OF UNPAID SCHOOL FEES
Schedule of Availability of Service: During Enrolment and Examination Period
Monday to Friday 8:00 AM - 4:00 PM without noon break
Who May Avail of the Service: All students of the university
What Are the Requirements: Identification Card and Assessment Form
Duration: 7 minutes
How To Avail of the Service:
Duration of Activity
Step Applicant/Client Service Provider (Under Normal Person in Charge Fees
Circumstances)
1 Present Identification Card (ID) Receive ID and check student's 2 mins Cashier NEUST ID
ledger
2 Payment of Unpaid fees / Balance Process the payment and 3 mins Cashier as Accountable Form No. 51
issue Official Receipt OR) assessed
3 Proceed to Accounting Office and present Check proof of payment and 2 mins Accounting Clerk NEUST Examination
OR together with Clearance (for Final issue Examination Permit Permit
Examination only)
Form
END OF TRANSACTION
53
SAN ISIDRO CAMPUS
NEUST-COLLEGE ADMISSION TEST SERVICE PROVIDER : REGISTRAR'S OFFICE SCHEDULE OF AVAILABILITY OF SERVICE
: Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
WHO MAY AVAIL OF THE SERVICE All High School Graduates WHAT ARE THE REQUIREMENTS 1. Photo Copy of Report Card 2. Certification of Good Moral Character 3. 2x2 ID pictures (2 copies) 4. Entrance Exam Fee DURATION 25 minutes
STEP NO.
APPLICANTS/CLIENTS SERVICE PROVIDER DURATION OF
SERVICE OFFICE/PERSON RESPONSIBLE
FEES FORM
1 Present receipt of Testing fee to the
Testing Center Verify the receipt with the ID of the applicant 10 seconds
Mrs. Adela M. De Leon 160
Registrar, San Isidro
Campus
2
Fill-up CAT application form and submit together with all the
requirements and wait for exam permit.
Check application form and all requirements submitted by applicant
2 minutes Mrs. Adela M. De Leon
Registrar, San Isidro Campus
CAT
Application Form
3 Come back on the assigned date,
time Verify the examination permit and ID of the
examinee 10 seconds
Mrs. Adela M. De Leon Registrar, San Isidro
Campus
and venue of examination.
4 Checking of the test paper. Test papers will be checked individually in
the Main Campus
2 minutes for Dr. Melissa Belinda P. Faronilo
Head, Testing Center
each paper
5 Return for the CAT result after 2
weeks.
Result of examination will be posted in the Bulletin board.
1 minute Dr. Melissa Belinda P.
Faronilo Head, Testing Center
END OF TRANSACTION
54
SAN ISIDRO CAMPUS
SERVICE PROVIDER : REGISTRAR'S OFFICE
ISSUANCE OF DOCUMENT FROM THE OFFICE OF THE CAMPUS REGISTRAR SCHEDULE OF AVAILABILITY OF SERVICE : Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
WHO MAY AVAIL OF THE SERVICE : All students except newly graduates
WHAT ARE THE REQUIREMENTS : Clearance from money and property accountability
: Official Receipt
: If the request is filed through a representative an AUTHORIZATION LETTER and/ or SPECIAL POWER OF
ATTORNEY (SPA) ; and one (1) valid ID of the student and the representative
DURATION :One (hour) and 12 minutes
STEP NO.
APPLICANTS/CLIENTS SERVICE PROVIDER
DURATION OF
OFFICE/PERSON RESPONSIBLE
FEES FORM
SERVICE
1 Secure request form and clearance from the Office of the Campus Registrar
Issue clearance form and check if the students Form 137 is already submitted, if not advise the student to get a request form for Form 137
2 minutes Clerk assigned at
the Registrar's Office
None Clearance form and
Request for Form 137 if necessary
2 Fill-in all the items in the clearance form & have it signed by the concerned authorities/offices.
Sign the form if the applicant is free from any obligation
30 minutes Cashier's Staff
Clearance Form
55
SAN ISIDRO CAMPUS SERVICE PROVIDER : REGISTRAR'S OFFICE
ISSUANCE OF DOCUMENT FROM THE OFFICE OF THE CAMPUS REGISTRAR SCHEDULE OF AVAILABILITY OF SERVICE : Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
WHO MAY AVAIL OF THE SERVICE : All students except newly graduates
WHAT ARE THE REQUIREMENTS : Clearance from money and property accountability
: Official Receipt
: If the request is filed through a representative an AUTHORIZATION LETTER and/ or SPECIAL POWER OF
ATTORNEY (SPA) ; and one (1) valid ID of the student and the representative
DURATION :One (hour) and 12 minutes
STEP APPLICANTS/CLIENTS SERVICE PROVIDER
DURATION OF OFFICE/PERSON FEES FORM
NO. SERVICE RESPONSIBLE
3 Pay the corresponding fee at the Cashier's Office
Process payment and issue Official Receipt of payment (OR)
5 minutes Cashier's Staff OTR - 50.00/page Order of Payment/
CERTIFICATION 10.00/page Clearance Form
1.cert. of grades
2.cert. of status
3. good moral
4. honorable dismissal
5. cert. of no scanner
6. authentication
7. permit to cross-enroll form
8. cert. units earned
EVALUATION - 5.00/each
PROSPECTUS - 5.00/each
CHANGE OF MATRICULATION - 10.00/subject
COMPLETION FORM - 15.00/subject
CAV - 50.00/EACH
DIPLOMA : First Issue - 50.00/each
Re-Issuance - 100.00/each
56
SAN ISIDRO CAMPUS SERVICE PROVIDER : REGISTRAR'S OFFICE
ISSUANCE OF DOCUMENT FROM THE OFFICE OF THE CAMPUS REGISTRAR SCHEDULE OF AVAILABILITY OF SERVICE : Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
WHO MAY AVAIL OF THE SERVICE : All students except newly graduates
WHAT ARE THE REQUIREMENTS : Clearance from money and property accountability
: Official Receipt
: If the request is filed through a representative an AUTHORIZATION LETTER and/ or SPECIAL POWER OF
ATTORNEY (SPA) ; and one (1) valid ID of the student and the representative
DURATION :One (hour) and 12 minutes
STEP APPLICANTS/CLIENTS SERVICE PROVIDER
DURATION OF OFFICE/PERSON FEES FORM
NO. SERVICE RESPONSIBLE
4
Submit the duly accomplished clearance form, Form 137 (if
advised to secure such) and OR of payment at the designated
Registrar’s window.
Receive/review accomplished clearance form and forward to the designated
clerk. The clerk will check, update and evaluate the record of the student if all the requirements were complied with.
30 minutes Clerk assigned at
the window
5 Wait for the issuance of claim stub.
Review accomplished clearance form. Schedule the releases of the request
and issue the claim stub to the student/client.(Within 10 working days from the date of receipt, the requested
record will be available EXCEPT for prospective graduates.) Forward to the
concerned clerk the aforementioned document and do what is being
requested.
5 minutes Clerk assigned at
the window Claim Stub
END OF TRANSACTION
57
SAN ISIDRO CAMPUS ENROLMENT FOR QUALIFIED FIRST YEAR COLLEGE STUDENTS
SERVICE PROVIDER : REGISTRAR'S OFFICE SCHEDULE OF AVAILABILITY OF SERVICE : Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
WHO MAY AVAIL OF THE SERVICE :Incoming First Year College Students (High School Graduates)
WHAT ARE THE REQUIREMENTS :Report Card (High School Card)
:2 x 2 ID Picture (3 Copies)
:NSO Birth Certificate
Matriculation Fees
DURATION :One (hour) and 5 minutes
STEP NO.
APPLICANTS/CLIENTS SERVICE PROVIDER DURATION
OF SERVICE
OFFICE/PERSON RESPONSIBLE
FEES FORM
1 Secure admission slips from Testing Office Issue and sign admission slip
5 minutes Testing Office
Admission Slip
2 Proceed to the Guidance Office for interview and submit 2 x 2 ID picture.
Interview and receive picture; Sign admission slip 10 minutes Guidance Office
3 Report to the Campus Nurse for Health evaluation/medical history.
Evaluate and record medical history of the student and sign admission slip.
15 minutes Campus Nurse
4
Present your approved admission slip to the enrolling teacher & secure an accomplished preliminary form
Issue preliminary form 5 minutes Assigned
Enrolling Teacher
Preliminary Form
6
Present the duly accomplished enrolment form to the assigned faculty/personnel for assessment of fees.
Assess Fees 5 minutes Cashier's Office
7 Pay your fees at the Cashier's Office.
Issue Official Receipt 10 minutes Cashier's Office As Assessed
8
Present receipt of payments and students Preliminary forms form to the Registrar's Office and secure C.O.R.
Receive approved preliminary forms and issue C.O.R. 10 minutes Registrar's Office
Student's Copy and C.O.R.
END OF TRANSACTION
58
SAN ISIDRO CAMPUS ENROLMENT FOR OLD COLLEGE STUDENTS
SERVICE PROVIDER : REGISTRAR'S OFFICE SCHEDULE OF AVAILABILITY OF SERVICE : Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
WHO MAY AVAIL OF THE SERVICE Old College Students
WHAT ARE THE REQUIREMENTS 1. Class cards
2. Clearance
DURATION 37 minutes
STEP NO.
APPLICANTS/CLIENTS SERVICE PROVIDER DURATION
OF SERVICE
OFFICE/PERSON RESPONSIBLE
FEES FORM
1
Present your clearance for the previous semester to the enrolling teacher. Secure and accomplished preliminary registration forms.
Issue preliminary form 5 minutes Assigned Enrolling
Teacher None Preliminary forms
2 Present the duly accomplished preliminary registration forms to the enrolling teacher for approval.
Approved preliminary form 5 minutes
Assigned Enrolling Teachers
Preliminary forms
3 Present the duly accomplished registration forms to the enrolling teacher for approval.
Approved registration forms 2 minutes Assigned Enrolling
Teacher
Preliminary Forms
4
Present the Pre-Registered/Assessment forms to the assigned personnel for the assessment of fees.
Assess Fees 5 minutes Assigned Faculty
or Personnel
Pre-Registered Form/ Assessment Form
5 Pay your fees at the Cashier's office. Issue Official Receipt 10 minutes Cashier's Office As Assessed Official Receipts
6
Present receipt of payments & students registration forms to the Registrar's Office and secure Certificate of Registration
Received approved Preliminary forms and issue C.O.R.
10 minutes Registrar's Office
Student's Copy and Certificate of Registration
END OF TRANSACTION
59
SAN ISIDRO CAMPUS ENROLMENT FOR QUALIFIED FIRST YEAR HIGH SCHOOL STUDENTS
SERVICE PROVIDER : REGISTRAR'S OFFICE
SCHEDULE OF AVAILABILITY OF SERVICE : Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
WHO MAY AVAIL OF THE SERVICE Elementary School Graduates
WHAT ARE THE REQUIREMENTS 1. Report Card/Form 137
2. 2x2 ID pictures (3 copies)
3. NSO Birth Certificate
4. Matriculation Fees
DURATION 58 minutes
STEP NO.
APPLICANTS/CLIENTS SERVICE PROVIDER DURATION
OF SERVICE
OFFICE/PERSON RESPONSIBLE
FEES FORM
1 Secure admission slips from Testing Office
Issuance and sign admission slip 5 minutes Testing Office
Admission Slip
2 Proceed to the Guidance Office for interview and submit 2 x 2 ID picture.
Interview and receive picture; Sign admission slip.
10 minutes Guidance Office
Clearance Form
3 Report to the Campus Nurse for Health evaluation/medical history.
Evaluate and record medical history of the student and sign admission slip.
15 minutes Campus Nurse
4 Present your approved admission slip to the enrolling teacher & secure an accomplished enrolment form.
Issue enrolment forms 10 minutes Assigned Enrolling
Teacher
Enrolment Forms
5
Present the duly accomplished enrolment forms to the assigned faculty/personnel for assessment of fees.
Assess fees 5 minutes Faculty / Personnel
Assigned
Enrolment Forms
6 Pay your fees at the Cashier's Office.
Issue Official Receipt (O.R.) 10 minutes Cashier's Office As Assessed
7
Present receipt of payments and students enrolment forms to the Registrar's Office and secure certificate of registration.
Receive approve registration forms and issue certificate of registration.
3 minutes Registrar's Office
Certificate of Registration
END OF TRANSACTION
60
SAN ISIDRO CAMPUS ENROLMENT FOR QUALIFIED OLD HIGH SCHOOL STUDENTS
SERVICE PROVIDER : REGISTRAR'S OFFICE SCHEDULE OF AVAILABILITY OF SERVICE : Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
WHO MAY AVAIL OF THE SERVICE Old High School Students
WHAT ARE THE REQUIREMENTS 1. Report Card/Form 138
2. Clearance
DURATION 25 minutes
STEP NO.
APPLICANTS/CLIENTS SERVICE PROVIDER
DURATION OF
OFFICE/PERSON RESPONSIBLE
FEES FORM
SERVICE
1
Present your Report Card (Form 138) and clearance for the previous S.Y. to the enrolling teacher and secure enrolment registration forms for you to accomplish.
Examine card and issue enrolment / registration forms
5 minutes Assigned Enrolling
Teacher None Enrolment Forms
2 Present the duly accomplished enrolment registration forms to the enrolling teacher for approval.
Approve Enrolment forms 2 minutes Assigned Enrolling
Teacher None Enrolment Forms
3
Present the approved registration form to the assigned personnel for the assessment of fees.
Assess Fees 5 minutes Assigned Personnel
None Enrolment Forms
4 Pay your fees at the Cashier's Office.
Issue Official Receipt 10 minutes Cashier's Office As Assessed Enrolment Forms
5
Present receipt of payments and students registration forms to the Registrar's Office and secure certificate of registration.
Receive approve registration forms and issue certificate of registration.
3 minutes Registrar's Office
Certificate of Registration
END OF TRANSACTION
61
SAN ISIDRO CAMPUS
RE-ASSESSMENT OF SCHOLARS OLD AND NEW STUDENTS IN THE COLLEGE LEVEL
SERVICE PROVIDER : REGISTRAR'S OFFICE SCHEDULE OF AVAILABILITY OF SERVICE : Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break
WHO MAY AVAIL OF THE SERVICE All College Students
WHAT ARE THE REQUIREMENTS 1. Report Card/Certification of Grades
2. Certificate of Scholarship from sponsors
DURATION 30 minutes
STEP APPLICANTS/CLIENTS SERVICE PROVIDER
DURATION OF OFFICE/PERSON FEES FORM
NO. SERVICE RESPONSIBLE
1
Present the duly accomplished enrollment and assessment forms and certificate of scholarship. Submit all the requirements for Scholarship testing center.
Certification of scholarship 10 minutes Prof. Rita C.
Cajucom None Certification of Scholarship
2
Present the signed enrollment forms and certificate of scholarship to the accounting office- for reassessment of the scholarship.
Assess Fees 10 minutes Cahier's Office
Enrolment Forms
3 Pay your fees at the cashier's office. Issue Official Receipt 10 minutes Cahier's Office As Assessed
END OF TRANSACTION
62
APPLICATION FOR COLLEGE ADMISSION TEST (GABALDON CAMPUS)
Schedule of Availability of Service: Monday-Friday 8:00am – 5:00pm No Noontime Break
Who may avail of the Service: High School Graduates from different high schools.
What are the requirements:
1. 4 pcs. 2x2 picture 2. Xerox copy of High School Report Card (Form 138)
Duration: 9 minutes
How to avail of the service:
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person in Charge
Fees Form
1 Pay CAT Fee Receives payment and issues Official Receipt (OR)
3 minutes Cashier (Mrs. JV Cunanan)
160.00 CAT Application Form
2 Pass filled application form
Process Application form and issue test permit for examination
3 minutes Head Testing (Mrs. AM Elegado)
3 Take College Admission Test as scheduled.
Administer Examination 1 hour Faculty Proctor
4 Get CAT result Issue CAT Result 3 minutes Head, Testing (Mrs. AM Elegado)
END OF TRANSACTION
63
ASSESSMENT OF SCHOOL FEES (GABALDON CAMPUS)
Schedule of Availability of Service: Monday-Friday 8:00am – 5:00pm No Noontime Break
Who may avail of the Service: Students
What are the requirements: Assessment Form
Duration: 10 minutes
How to avail of the service:
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person in Charge Fees Form
1 Bring Certificate of Registration to the Accounting Office for Assessment of School Fees
Assess School Fees 5 minutes Accounting (Mrs. AG Subido)
Assessment Form
2 Bring Assessment Form to the Cashier for Payment
Issues Official Receipt and Receives Payment
5 minutes Cashier (Mrs. JV Cunanan)
School Fees
Assessment Form
END OF TRANSACTION
64
RECEIVING PAYMENTS AND ISSUANCE OF OFFICIAL RECEIPT (GABALDON CAMPUS)
Schedule of Availability of Service: Monday-Friday 8:00am – 5:00pm No Noontime Break
Who may avail of the Service: Students
What are the requirements: Assessment Form
Duration: 7 minutes
How to avail of the service:
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person in Charge Fees Form
1 Bring assessment form to the Cashier for payment of Fees
Issues Official Receipt and receives payment
5 minutes Cashier (Mrs. JV Cunanan)
School Fees
Assessment Form
2 Return the Assessment form to the Accounting Office
Accept and keep the Assessment form
2 minutes Accounting (Mrs. AG Subido)
Assessment Form
END OF TRANSACTION
65
ENROLMENT OF COLLEGE STUDENTS (2ND SEMESTER) (GABALDON CAMPUS)
Schedule of Availability of Service: Monday-Friday 8:00am – 5:00pm No Noontime Break
Who may avail of the Service: Old Students
What are the requirements: Class Cards with grades (Ist Semester) Duration: 25 minutes
How to avail of the service:
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person in Charge Fees Form
1 Present Class Cards with grades
Issue Preliminary Registration Form 3 minutes Enrolling Instructor
Preliminary Registration Form
2 Fill up Preliminary Registration Form (see bulletin board for schedule of classes)
Check Preliminary Registration Form and Issued Certification of Registration
5 minutes Enrolling Instructor
Certification of Registration Form
3 Fill up Certification of Registration
Check and sign the Certification of Registration
3 minutes Enrolling Instructor
4 Proceed to Accounting Office for Assessment of Fees
Process Registration form and assess School Fees
5 minutes Accounting (Mrs. AG Subido)
School Fees
Assessment Form
5 Bring Assessment Form to the Cashier for Payment of Fees
Receives payment and issues Official Receipt (OR)
5 minutes Cashier (Mrs. JV Cunanan)
Assessment Form
6 Return to the Registrar and present Certification of Registration
Issues Class Cards and Student’s Copy of Registration
4 minutes Registrar’s Office (Mrs. RD Peralta/SG Alvarez)
Certification of Registration
END OF TRANSACTION
66
ENROLMENT OF FRESHMEN HIGH SCHOOL STUDENTS (GABALDON CAMPUS)
Schedule of Availability of Service: Monday-Friday 8:00am – 5:00pm No Noontime Break
Who may avail of the Service: Elementary Graduates from different elementary schools
What are the requirements:
1. 4 pcs. 2x2 picture 2. Original copy of Report Card (Form 138)
Duration: 5 minutes
How to avail of the service: Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person in Charge Fees Form
1 Get Admission Test Result and present for Medical/Physical Examination
Examine the health condition of the applicant and sign the admission slip.
10 minutes Nurse (mrs. LC Manabat)
Medical Form
2 Present Admission Form duly signed by the school nurse and other requirements.
Issue Registration Form 3 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)
Registration Form
3 Fill up Registration Form
4 Bring duly accomplished Registration Form to the Accounting Office for Assessment of School Fees
Receive Registration Form and assess school Fees
5 minutes Accounting (Mrs. AG Subido)
5 Bring Assessment Form to the Cashier’s Office for Payment of Fees
Issues Official Receipt and Receive Payment
3 minutes Cashier (mrs. JC Cunanan)
School Fees
Registration Form
6 Return the Registration Form to the Registrar’s Office
Accept the Registration form and stamped “Enrolled”
3 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)
END OF TRANSACTION
67
ENROLMENT OF FRESHMEN COLLEGE STUDENTS (Ist Semester) (GABALDON CAMPUS)
Schedule of Availability of Service: Monday-Friday 8:00am – 5:00pm No Noontime Break
Who may avail of the Service: High School Graduates who have taken and passed the CAT
What are the requirements:
1. 4 pcs. 2x2 picture 2. Original Copy of Form 138/High School Report Card 3. Certification of Good Moral Character
Duration: 35 minutes
How to avail of the service:
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person in Charge Fees Form
1 Get CAT Result and present for Medical/Physical Examination
Examine the health condition of the applicant and sign at the admission slip afterwards.
10 minutes Nurse (Mrs. LC Manabat) Medical Form
2 Present Admission Form duly signed by the school nurse and other requirements
Issue preliminary registration form 3 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)
Preliminary Registration Form
3 Fill up Preliminary Registration Form (see bulletin board for schedule of classes)
Check Preliminary Registration Form and Issue Certification of Registration
5 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)
Certification of Registration)
4 Fill up Certification of Registration
Check and sign the Certification of Registration
3 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)
5 Proceed to Accounting Office for Assessment of Fees
Process Registration form and Assess School Fees
5 minutes Accounting (Mrs. AG Subido)
School Fees
Assessment Form
5 Bring Assessment Form to the Cashier for Payment of Fees
Receives payment and issues Official Receipt (OR)
5 minutes Cashier (Mrs JV Cunanan)
Assessment Form
6 Return to the Registrar and Present Certificate of Registration
Issues Class Cards and Student’s Copy of Registration
4 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)
Certification of Registration
END OF TRANSACTION
68
ISSUANCE OF OFFICIAL TRANSCRIPT OF RECORDS (GABALDON CAMPUS)
Schedule of Availability of Service: Monday-Friday 8:00am – 5:00pm No Noontime Break
Who may avail of the Service: Students
What are the requirements: Clearance Duration: 45 minutes
How to avail of the service:
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person in Charge Fees Form
1 Secure Clearance Issue clearance 2 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)
Student Clearance
2 For Signature of the following: 1. Director, Acad. Affairs 2. Adviser 3. Budget Officer 4. Cashier 5. Librarian
Signatories
3 Present duly signed clearance to the Registrar’s Office
Encode OTR Check OTR Print OTR
25 minutes 10 minutes 2 minutes
Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)
4 Pay OTR Fee Issues Official Receipt and Receive Payment
3 minutes Cashier (Mrs. JV Cunanan)
50.00/page
4 Claim Official Transcript of Records Issue OTR 3 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)
END OF TRANSACTION
69
MAIN CAMPUS LIBRARY
NAME OF OFFICE ----------------- LIBRARY/ Main
SECTION ----------------- Reference Section
Type of Service ----------------- Readers Services/ Library instruction
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm no noon break
Who may avail of
The Services ----------------- All bonafide students of NEUST University officials, all faculty and staff, members of other
Education Institution, Scholars visiting the University and Alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Cards, for the members of other Education institution endorsement letter from their
librarian together with their School Identification Card, For other visiting users and alumni members
Valid Identification Card.
Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook upon entrance to the
Library
2.Present Borrowers Card to the assigned librarian
1. Write name at the logbook upon entrance to the
Library.
2. Present endorsement letter from their School
heads or from librarian to the assigned staff.
Write name at the logbook upon entrance to the
Library.
Present valid Identification card to the assigned staff.
Write name at the logbook upon entrance to the
Library.
Present valid Identification card to the assigned
staff.
Bonafide students of
NEUST
Users from
neighboring Schools
and other education
institution
School Officials,
faculty and staff of
NEUST
Other visiting users,
alumni of NEUST.
Assistance to reference query.
Assistance in borrowing of books and
other Library materials
Assistance to reference query.
Assistance in borrowing of books and
other Library materials.
Assistance to reference query.
Assistance in borrowing of books and
other Library materials
Assistance to reference query.
Assistance in borrowing of books and
other Library materials
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
END OF TRANSACTION
70
NAME OF OFFICE ----------------- LIBRARY/ Main
SECTION ----------------- Filipiñana Section
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Who may Avail of
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution, Scholars visiting the University and alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
Librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card
.
Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook upon entrance to the
Library.
2. Present Borrowers Card to the assigned staff.
1. Write name at the logbook upon entrance to the
Library.
2. Present endorsement letter t from their School
heads or from the librarian to the assigned staff.
1.Write name at the logbook upon entrance to the
Library
2. Present valid Identification card to the assigned
staff.
1.Write name at the logbook upon entrance to the
Library
2. Present valid Identification card to the assigned
staff.
Bonafide students of
NEUST
Users from neighboring
Schools and other
education institution.
School Officials,
faculty and staff of
NEUST
Other visiting users,
alumni of NEUST
Assistance to library users in searching
for books that deals with Filipiniana .
Assistance in borrowing of books and
other Library materials.
Assistance in searching of books that
deals with Filipiniana
Assistance in borrowing of books and
other Library materials.
Assistance in searching of books that
deals with Filipiniana.
Assistance in borrowing of books and
other Library material
Assistance in borrowing of books and
other Library materials
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
END OF TRANSACTIONS
71
NAME OF OFFICE ----------------- LIBRARY/ Main
SECTION ----------------- Reserve Section
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Who may Avail of
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff ,members of other
Education Institution, Scholars visiting the University and Alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
Librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card
.
Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook upon entrance to the
Library.
2. Present Borrowers Card to the assigned staff.
1. Write name at the logbook upon entrance to the
Library
2. Present endorsement letter to from their School
heads or from the librarian to the assigned staff.
1. Write name at the logbook upon entrance to the
Library.
2. Present valid Identification card to the assigned
staff.
1. Write name at the logbook upon entrance to the
Library.
2. Present valid Identification card to the assigned
staff.
Bonafide students of
NEUST
Users from neighboring
Schools and other
education institution.
School Officials,
faculty and staff of
NEUST
Other visiting users,
alumni of NEUST.
Assistance in borrowing
of books and other
Library materials.
Assistance in searching of needed
information in the circulation section
Assistance in borrowing of books and
other Library material.
Assistance in borrowing of books and
other Library materials.
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
END OF TRANSACTION
72
NAME OF OFFICE ----------------- LIBRARY/ Main
SECTION ----------------- Circulation Section
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Who may Avail of
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution, Scholars visiting the University and Alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
Librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card.
.
Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook upon entrance to the
Library
2. Present Borrowers Card to the assigned staff.
1. Write name at the logbook upon entrance to the
Library
2. Present endorsement letter from their School heads
to the assigned staff.
Write name at the logbook upon entrance to the
Library
Present valid Identification card to the assigned staff.
Write name at the logbook upon entrance to the
Library.
Present valid Identification card to the assigned staff.
Bonafide students of
NEUST
Users from neighboring
Schools and other
education institution.
School Officials, faculty
and staff of NEUST
Other visiting users,
alumni of NEUST
Assistance in borrowing of books and
other Library materials.
Assistance in searching of needed
information in the reserve section
Assistance in borrowing of books and
other Library material.
Assistance in borrowing of books and
other Library materials.
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
END OF TRANSACTION
73
NAME OF OFFICE ----------------- LIBRARY/ Main
SECTION ----------------- Periodicals Section
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Who may Avail of
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution, Scholars visiting the University and Alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
Librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card.
Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook upon entrance to the
Library
2. Present Borrowers Card to the assigned staff.
1. Write name at the logbook upon entrance to the
Library
2. Present endorsement letter from their School heads
or from the librarian to the assigned staff.
1. Write name at the logbook upon entrance to the
Library.
2. Present valid Identification card to the assigned
staff.
1.Write name at the logbook upon entrance to the
Library
2. Present valid Identification card to the assigned
staff.
Bonafide students of
NEUST
Users from neighboring
Schools and other
education institution.
School Officials, faculty
and staff of NEUST
Other visiting users,
alumni of NEUST.
Assistance in borrowing
of Newspapers, Journal subscription
and magazines.
Assistance in searching of materials in
Vertical File Collection.
Assistance in borrowing
of Newspapers, Journal subscription
and magazines.
Assistance in searching of materials in
Vertical File Collection.
Assistance in borrowing
of Newspapers, Journal subscription
and magazines
Assistance in borrowing
of Newspapers, Journal subscription
and magazines
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
Mrs. Gloria F. Felipe
END OF TRANSACTION
74
NAME OF OFFICE ----------------- LIBRARY/ Main
SECTION ----------------- Graduate School Section
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Saturday 8:00 am to 5:00 pm
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution, Scholars visiting the University and alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
Librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card.
.Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook upon entrance to the
Library
2. Present Borrowers Card to the assigned staff.
1. Write name at the logbook upon entrance to the
Library
2. Present endorsement letter from their School heads
or from the librarian to the assigned staff.
1. Write name at the logbook upon entrance to the
Library.
2. Present valid Identification card to the assigned
staff.
1.Write name at the logbook upon entrance to the
Library
2. Present valid Identification card to the assigned
staff.
Graduate Students of
NEUST
Users from neighboring
Schools and other
education institution.
School Officials, faculty
and staff of NEUST
Other visiting users,
alumni of NEUST.
Assist readers in the Graduate School
Section.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
Consuelo J. Estigoy
Consuelo J. Estigoy
Consuelo J. Estigoy
Consuelo J. Estigoy
END OF TRANSACTION
75
NAME OF OFFICE ----------------- LIBRARY
SECTION ----------------- Engineering Library
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Who may Avail of
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution, Scholars visiting the University and Alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card.
Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook upon entrance to
the Library.
2. Present Borrowers Card to the assigned staff.
1. Write name at the logbook upon entrance to
the Library.
2. Present endorsement letter from their School
heads or from the librarian to the assigned staff.
1. Write name at the logbook upon entrance to
the Library.
2. Present valid Identification card to the
assigned staff.
1. Write name at the logbook upon entrance to
the Library.
2.Present valid Identification card to the assigned
staff
Bonafide students of
NEUST.
Users from
neighboring Schools
and other education
institution.
School Officials,
faculty and staff
of NEUST
Other visiting users,
alumni of NEUST.
Assist readers in Engineering Library
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
Mrs. Aurea Tangunan
Mrs. Aurea Tangunan
Mrs. Aurea Tangunan
Mrs. Aurea Tangunan
END OF TRANSACTION
76
NAME OF OFFICE ----------------- LIBRARY
SECTION ----------------- College of Industrial Technology Library
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Who may Avail of
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution Scholars visiting the University and Alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card
.Step Library User /
Client
Services Provided Response Time Person Responsible
1. Write name at the logbook upon entrance to the
Library
2. Present Borrowers Card to the assigned staff.
1. Write name at the logbook upon entrance to the
Library
2. Present the endorsement letter from their School
heads or from the Librarian to the assigned staff.
1.Write name at the logbook upon entrance to the
Library
2. Present valid Identification card to the assigned
staff.
1.Write name at the logbook upon entrance to the
Library
2.Present valid Identification card to the assigned
staff
Bonafide students of
NEUST
Users from
neighboring Schools
and other education
institution.
School Officials,
faculty and staff of
NEUST
Other visiting users,
alumni of NEUST.
Assist readers in CIT Library
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
Ms. Pastora Y. Sta. Ana
Ms. Pastora Y. Sta. Ana
Ms. Pastora Y. Sta. Ana
Ms. Pastora Y. Sta. Ana
END OF TRANSACTION
77
NAME OF OFFICE ----------------- LIBRARY
SECTION ----------------- SUMACAB CAMPUS
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Who may Avail of
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution and Scholars visiting the University and Alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
Librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card
.Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook upon entrance to the
Library.
2. Present Borrowers Card to the assigned staff.
1. Write name at the logbook upon entrance to the
Library
2. Present the endorsement letter from their School
to the assigned staff.
1. Write name at the logbook upon entrance to the
Library.
2. Present valid Identification card to the assigned
staff.
1. Write name at the logbook upon entrance to the
Library.
2. Present valid Identification card to the assigned
staff.
Bonafide students of
NEUST, Sumacab
Campus
Users from neighboring
Schools and other
education institution.
School Officials, faculty
and staff of NEUST
Other visiting users,
alumni of NEUST.
Assist readers in Sumacab Campus
Library
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
Consuelo Cristobal
Mrs. Ma. Daisy S.
Taberna
Consuelo Cristobal
Mrs. Ma. Daisy S.
Taberna
END OF TRANSACTION
78
NAME OF OFFICE ----------------- LIBRARY
SECTION ----------------- San Isidro Campus
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Who may Avail of
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution, Scholars visiting the University and Alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card
.Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook upon entrance to
the Library.
2. Present Borrowers Card to the assigned staff.
1. Write name at the logbook upon entrance to
the Library.
2. Present endorsement letter from their School
heads or from the librarian to the assigned staff.
1.Write name at the logbook upon entrance to
the Library
2. Present valid Identification card to the
assigned librarian.
1. Write name at the logbook upon entrance to
the Library.
2. Present valid Identification card to the
assigned staff.
Bonafide students of
NEUST, San Isidro
Campus
Users from neighboring
Schools and other
education institution.
School Officials,
faculty and staff of
NEUST
Other visiting users,
alumni of NEUST.
Assist readers in San Isidro Campus
Library
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
Carlito Garcia Jr.
Carlito Garcia Jr.
Carlito Garcia Jr.
Carlito Garcia Jr.
END OF TRANSACTION
79
NAME OF OFFICE ----------------- LIBRARY
SECTION ----------------- Atate Campus
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Who may Avail of
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution Scholars visiting the University alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card
.
Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook upon
entrance to the Library
2. Present Borrowers Card to the
assigned staff.
1. Write name at the logbook upon
entrance to the Library
2. Present endorsement letter from
their School heads or from the
librarian to the assigned staff.
1.Write name at the logbook upon
entrance to the Library
2.Present valid Identification card to
the assigned staff
1.Write name at the logbook upon
entrance to the Library
2.Present valid Identification card to
the assigned staff
Bonafide students of
NEUST, Atate Campus
Users from neighboring
Schools and other
education institution.
School Officials,
faculty and staff of
NEUST
Other visiting users,
alumni of NEUST.
Assist readers in Atate Campus
Library
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
8:00 to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
Mrs. Adelaida De
Guzman
Mrs. Adelaida De
Guzman
Mrs. Adelaida De
Guzman
Mrs. Adelaida De
Guzman
END OF TRANSACTION
80
NAME OF OFFICE ----------------- LIBRARY
SECTION ----------------- Fort Magsaysay Campus
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Who may Avail of
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution Scholars visiting the University and Alumni members.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card
.
Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook
upon entrance to the Library.
2. Present Borrowers Card to the
assigned staff.
1. Write name at the logbook
upon entrance to the Library
2. Present endorsement letter
from their School heads or from
the librarian to the assigned staff.
1.Write name at the logbook
upon entrance to the Library
2. Present valid Identification
card to the assigned staff.
1. Write name at the logbook
upon entrance to the Library.
2.Present valid Identification
card to the assigned staff
Bonafide students of
NEUST, Fort
Magasaysay Campus
Users from
neighboring Schools
and other education
institution.
School Officials,
faculty and staff of
NEUST
Other visiting users,
alumni of NEUST.
Assist readers in Fort Magsaysay
Campus Library
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
8:00 am to 5:00 pm
No Noon Break
Mrs. Angelita Masa
Mrs. Angelita Masa
Mrs. Angelita Masa
Mrs. Angelita Masa
END OF TRANSACTION
81
NAME OF OFFICE ----------------- LIBRARY
SECTION ----------------- Gabaldon Campus
Type of Service ---------------- Readers Services
Schedule of Availability
Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break
Who may Avail of
The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other
Education Institution, Scholars visiting the University and Alumni of NEUST.
What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees
School Identification Card, for the members of other Education institution endorsement letter from their
librarian together with their School Identification Card. For other visiting users and alumni members
Valid Identification Card
.
Step Library User / Client Services Provided Response Time Person Responsible
1. Write name at the logbook
upon entrance to the Library.
2. Present Borrowers Card to the
assigned staff.
1. Write name at the logbook
upon entrance to the Library
2. Present endorsement letter t
from their School heads to the
assigned staff.
1. Write name at the logbook
upon entrance to the Library.
2. Present valid Identification
card to the assigned staff..
Write name at the logbook upon
entrance to the library.
Present valid Identification card
to the assigned staff.
Bonafide students of
NEUST, Gabaldon
Campus
Users from neighboring
Schools and other
education institution.
School Officials,
faculty and staff of
NEUST
Other visiting users,
alumni of NEUST
Assist readers in Gabaldon Campus
Library.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
Assistance in borrowing of books and
other Library materials.
Assistance in searching of the needed
topics of the users.
8:00 am to 5:00
pm
No Noon Break
8:00 am to 5:00
pm
No Noon Break
8:00 am to 5:00
pm
No Noon Break
8:00 am to 5:00
pm
No Noon Break
Mrs. Nancy Arenas
Mrs. Nancy Arenas
Mrs. Nancy Arenas
Mrs. Nancy Arenas
82
ANTI- FIXER CAMPAIGN
LABANAN ANG FIXERS!
The Anti-Red Tape Act (RA 9845) imposes stiff penalties on fixers. Imprisonment of as long as six (6) years, or a fine of up to P 200,000.00 or both.
WELCOME FIXERS
RA 9845
VIOLATORS
SS
83
Report the fixer/s name, address, location of government office, date and type of transaction to the following:
OFFICE OF THE OMBUDSMAN:
0926-699-4703 02-927-4102 02-927-2404
CIVIL SERVICE COMMISSION:
917-839-8272 02-932-0111
CIVIL SERVICE COMMISSION, NUEVA ECIJA FIELD OFFICE 044-463-4666
84
FEEDBACK FORM (Pananaw o Puna)
Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions. Simply check the corresponding box (Ipaaalam po ninyo sa amin kung paano naming kayo napaglingkuran. Maaring gamitin ito para sa papuri, reklamo, o mungkahi. Mangyaring i-tsek lamang ang kahong naayon.) Compliment Complaint Suggestion (Papuri) (Reklamo) (Mungkahi)
Person(s)/Unit/Office Concerned or Involved: _____________________________________________________________________________________________ (Mga) tao/pangkat/tanggapan na may kinalaman sa papuri, reklamo, o mungkahi)
Facts or Details Surrounding the Incident: (Kaganapan o detalyeng bumabalot sa pangyayari)
(Please use additional sheet if necessary) (Mangyaring gumamit ng karagdagang papel kung kinakailangan)
Recommendation(s)/Suggestion(s)/Desired Action from our Office (Rekomendasyon/Mungkahi/Nais na aksiyon mula sa aming tanggapan)
(Please use additional sheet if necessary) (Mangyaring gumamit ng karagdagang papel kung kinakailangan)
Name [Optional]_________________________________________________________Office/Agency:_____________________________________ (Pangalan) (Tanggapan/Ahensiya)
Address:_______________________________________________________________________________________________________________ (Tirahan)
Contact Number(s) (if any): __________________________________________ E-mail Address (if any) :__________________________________ (Telepono)
Signature: ________________________________________________________ Date: _________________________________________________ (Lagda) (Petsa)
85
Control No.: __________
Republic of the Philippines NUEVA ECIJA UNIVERSITY OF SCIENCE NAD TECHNOLOGY
Cabanatuan City ____________________ Date ________________________ ________________________ ________________________ Dear ___________________: This is to acknowledge receipt of your application/request regarding _______ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ With the following supporting documents, to wit:
1. ___________________________________________ 2. ___________________________________________ 3. ___________________________________________
_________________________ (Frontline Personnel) NEUST Citizen’s Charter form # 01
86
____________________ Date TO : ________________________ ________________________ ________________________ Nature/Subject of Comment/Suggestion/Complaint ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ____________________________________________________________. ________________________________ (Signature over Printed Name of Client)
NEUST Citizen’s Charter form # 02
87
Name of Frontliner : _________________________________
Office Visited : _________________________________ Service Availed : _________________________________
YES NO THE OFFICE a. Is the Office clean and orderly? b. Did you feel comfortable? c. Was there a long waiting line for customers?
THE FRONTLINERS
a. Is the employee in-charge available? b. Is the employee in-charge knowledgeable? c. Were your needs attended promptly?
THE REQUIREMENTS
a. Were you made aware of the requirements and fees you will pay? b. Were you given proper information on how to get all the requirements needed?
THE OFFICERS
a. Were the officer/s available? b. Did it take him/her long to sign the documents?
INFORMATION
a. Is the data/service complete? b. Is the data relevant to your request? c. Are the instructions clear and concise?
Other comments/suggestions: ________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________
______________________________ Name of Client [Optional]
This form is at NEUST offices. Please return this to the officer-of-the-day or drop it to the suggestion box at the Public Assistance Counter. Thank You.
NEUST Citizen’s Charter form # 03
88
CLIENT FORM Pangalan ng Empleyado : _____________________________________ Petsa ng Transaksyon : _____________________________________ Tanggapan/Opisina : _____________________________________ Panuto/Instruksyon: Upang lalong mapag-ibayo ang serbisyo publiko ng NEUST, hinihingi po naming ang inyong pakiki-isa na sagutin ang mga susmusunod
na katanungan sa pamamgitan ng paglalagay ng marking tsek ( ) sa kaukulang kahon. Ang inyong mga katugunan ay mananatiling konpidensiyal.
UNANG BAHAGI
1. Siya ba ay may sapat na kaalaman sa kanyang ginagawang trabaho?
Pinakamataas Pinakamababa 10 8 6 4 2 2. Ikaw ba ay napaglingkuran ng sapat at maayos?
Pinakamataas Pinakamababa 10 8 6 4 2
IKALAWANG BAHAGI
1. Siya ba ay magaling mag-asikaso, nakangiti at palabati sa iyo?
Pinakamataas Pinakamababa 10 8 6 4 2 2. Siya ba ay lagi sa kanyang puwesto, nasa ayos at di nakikipagdaldalan, kumakain o may iba pang ginagawa habang
ikaw ay naghihintay? Pinakamataas Pinakamababa 10 8 6 4 2 3. Ang kanya bang puwesto ay malinis, maayos at walang hindi kanais-nais na mga bagay?
Pinakamataas Pinakamababa 10 8 6 4 2 4. Siya ba ay nasa tamang kasuotan at may ID bilang lingcod bayan?
Pinakamataas Pinakamababa 10 8 6 4 2 Mga Rekomendasyon; __________________________ ______________________________ ____________________________________________ Pangalan at Lagda ng Nagmarka (Optional) ____________________________________________ (Mangyari na pakihulog ito sa suggestion box sa Public Assistance Counter. Salamat Po)
NEUST Citizen’s Charter form # 04
89
90
91
92
93
94
95
96
97
98
99
100
101
102
Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
General Tinio St., Cabanatuan City, Philippines
Telefax No. (044) 463-0226
Website: www.neust.edu.ph
OFFICE OF THE PRESIDENT
July 20, 2009
OFFICE ORDER
No.17, s. 2009
TO : THE STEERING COMMITTEE AND THE TECHNICAL
WORKING GROUP (TWG)/TASK FORCE FOR THE CITIZENS CHARTER
SUBJECT : TERMS OF REFERENCE
_________________________________________________________________
1. Pursuant to Anti Red Tape Act of 2007, otherwise known as Republic Act 9485, the Citizens Charter Team for NEUST was created through
Office Order no. 16, Series of 2009, enumerating therein the personnel who would form part of the Committee and the Task Force with the following
composition:
Steering Committee:
Chair: Dr. Hilario C. Ortiz
Members: D. Angel A. Pangilinan
Dr. Zenaida R. Guillasper
Mr. Reynaldo J. Morales
Engr. Virgilio N. Dulay
Ms. Lorna N. Ejar
Mr. Andres T. Cruz
Mr. Leon A. Torres
103
Task Force/TWG
Chair: Mrs. Eden D. Enrile
Co-Chair: Dr. Felocia M. Alegado
Members: Dr. Margarita Belinda V. Gamilla
Dr. Melissa Belinda P. Faronilo
Mr. Eduardo R. Guillasper, Jr.
Dr. Honorato P. Panahon
Ms. Sylvia Dg. Alvarez
Ms. Marie Rose P. Francisco
Ms. Adela M. De Leon
Mrs. Natividad A. Gonzales
Ms. Princesita DC Del Rosario
Mrs. Emiliana G. Pineda
1. In line with the above, and based on the suggested specifications of the Citizens Charter Team, enumerated below are the terms of reference
for both the Steering and the TWG/Task Force and the required information content of the published document of the Charter:
Terms of Reference for the Steering Committee
The Steering Committee shall perform the following functions:
a. Act as the University President’s Advisory Council on the overall direction and supervision of the implementation of the Citizens’ Charter initiative.
a. Assist the University President in setting the goals and objectives of the citizens’ initiative;
b. Assist the University President in the review and refinement of the Citizens’ Charter;
c. Lead in advocating and lobbying for the institutionalization of the Citizens Charter to the Board of Regents through an appropriate resolution.
104
Terms of Reference for the Task Force or TWG
Members of the Task Force or TWG shall perform the following functions:
a. Shall lead in the review of their frontline services in terms of procedure, requirements, charges and fees, in the setting of new service standards,
and in the conduct of consultative meetings with the consumers or beneficiaries of the services provided by their departments;
b. Be in charge of writing their offices’ new procedures, list of requirements, and schedule of charges and fees for submission to the Task Force/TWG Head;
c. The Task Force Head shall see to it that the standards and deadlines with regard to the Citizen Charter preparation are met, assume responsibility for the
review, consolidation and finalization of the published form of the Charter;
d. Review and consolidation of the department’s output as well as in the finalization of the Charter.
Required information content the published document of the Charter
a. Vision and Mission of the University;
b. Identification of Frontline Services;
c. The step-by-step procedure to obtain a particular service;
d. The officer or employee responsible for each step;
e. The maximum time to conclude the process;
f. Document to be presented by the client, with a clear indication of the relevance of said document;
g. The amount of fees if necessary;
h. The procedure for filing complaints in relation to requests and applications, including the names and contact details of the officials/channels to
approach for redress;
i. Allowable period for extension due to unusual circumstances, i.e. unforeseen events beyond the control of the agency; and
j. Feedback mechanisms, contact number to call and/or persons to approach for recommendations, inquiries, suggestions, as well as complaints.
3. This Office Order shall take effect immediately.
DR. HILARIO C. ORTIZ
SUC President III
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
Annex E
Installation of Public Assistance Desk
122
Annex D
Consultation with Stakeholder
123
Annex C
Steering Committee and
Technical Working Group in Action
124
Annex B
Creation of Task Force
125
Annex A
Conduct of Orientation/
Briefing on Anti Red Tape Act of 2007
126
Republic of the Philippines
Nueva Ecija University of Science and Technology
Cabanatuan City
Citizen’s Charter
Republic of the Philippines
Nueva Ecija University of Science and Technology
Cabanatuan City
Citizen’s Charter
FOUNDED
OF
FOUNDED
OF