Post on 30-Dec-2015
description
Cisco IP Phone Training
CNS TelecommunicationsPHONE: 352-273-1234
Cisco 7960, 7962, 7965
2 lines + 4 speed dials3 lines + 3 speed dialsUp to 6 lines
Cisco 7940, 7945
2 linesAll the same features of larger
phones
Cisco 7911
Single line phoneHands free dialing
Similar features of larger phones
Cisco 7914, 7915, 7916 Add-On Modules
7914 - 14 programmable buttons Line Appearances, Speed Dials or both
7915 & 7916 – 24 programmable buttons
Speed Dials, Busy Lamp Fields or Call Pickup
LCD Display Displays line appearance and speed
dials
Provides features such as date, time, calling party name, calling party number, number dialed
Soft keys for added features
Icons depicting call status
Phone Features LIGHT ON HANDSET - Indicates message waiting
and flashes when a call is incoming SCROLL UP/DOWN KEY
Scrolls between calls Through directories, services, settings
VOLUMEControls ringer (auto save) Incoming caller (press save)
HEADSET – Built-in headset port MUTE - Only “mutes” your side of call (you can still hear
caller) SPEAKER
Feature Keys
Messages – Direct access to voice mail
Directories – Identifies incoming calls, call logs, and directory information
Missed Calls Received Calls Placed Calls IPhone Directory Personal Directory
NOTE: Calls can be placed from directories (must edit if off campus calls)
Settings Contrast – (set contrast) Ring type – (set ringer)
Services – configured on web http://iphone.voip.ufl.edu/ccmuser
Soft Keys Four soft keys that guide users through
call features and functions
On screen display changes based on operation you are doing
Not all soft keys apply to our system
On Hook – Soft Keys 1-Redial
2-New Call – Press to make new call
3-CFwdALL With phone on hook:Press key Dial number to which you want phone forwarded
(display will show ‘Forwarded to XXXXX’) To remove, press CFwdALL once
4-Blank
Off Hook – Soft Keys First screen
1-Redial2-End Call3-CFwdALL4-more (takes you to 2nd screen)
Second screen1-Pick up2-GPickup3-Meet Me4-more (takes you to 1st screen)
On a Call – Soft Keys
First screen1-Hold2-EndCall3-Transfer4-more
(takes you to 2nd screen)
Second screen1-Park2-Conf3-ConfList4-more (takes you
to 3rd screen)
Third screen1-Select2-Join3-Direct Transfer4-more (takes you
to 4th screen)
Fourth screen1-VidModeNot Used
On Hold – Soft Keys First screen
1-Resume2-New Call3-DirTrfr4-more (takes you to 2nd screen)
Second screen1-Select2-Join3-blank4-more (takes you to 1st screen)
Information Key
(i) or ? Key
Press this key (i), then any of the 4 surrounding keys or the soft key for information about that key.
Press twice for help with using “help key”
Call Functions
This overview will show how to:
ANSWER A CALLANSWER A CALL TOGGLE BETWEEN CALLSTOGGLE BETWEEN CALLSTRANSFER A CALLTRANSFER A CALL CONFERENCE CALLSCONFERENCE CALLS
ANSWER A CALLANSWER A CALL
There are several ways to answer a call Pick up receiver Press speaker button Press Answer soft key If you are using a headset, you must
press Answer soft key Press line button
ANSWER WHILE ON EXISTING CALL ANSWER WHILE ON EXISTING CALL (Toggle)(Toggle)
Press the Answer soft key when you are on a call and another call comes in
No need to put first call on Hold (the phone will do it for you)
The call you are on will be grayed and show steady The call on hold will blink You can toggle between calls with the blue toggle key
(Up / Down Arrow Key) Press EndCall soft key when you want to hang up from
the call you are on You will then see Resume on the soft keys Press Resume Retrieve call
CALL TRANSFERCALL TRANSFER
To transfer a call from your line to another line
Press Transfer soft key Dial number
If you wish to announce the call, stay on the line. If no answer or call is rejected, press End Call
then Resume.
Press Transfer soft key
Example: to transfer to extension 392-1234Transf, 2-1234, Transf
CONFERENCE CALLSCONFERENCE CALLS
Dial number (or from existing call) Press more then Confrn soft keys Dial second number After you connect to second number,
press Confrn soft key again Press Confrn soft key Dial third number After you connect to third number,
press Confrn soft key again
Questions?
More info:http://telecom.cns.ufl.edu/
Phone: 352-273-1234
Thanks for your attendance !
Created by: Jackie R. Wilk jrwilk@ufl.eduLast updated: by Rosa Jackson 04/21/2010