Post on 09-Apr-2018
8/7/2019 chirag pom
1/16
COMPARISION BETWEEN
BRINDAVAN ANDSANSKRUTI RESTAURANTS
BY CHIRAG DOSHI(34)
8/7/2019 chirag pom
2/16
Where are they located?
Brindavan is located at surendranagar
Sanskruti hotel is located at Surendranagar-
Rajkot highway
8/7/2019 chirag pom
3/16
What kind of customer do they intend to serve?
Brindavan is serving food mostly for high classpeople
Sanskruti hotel serves food to all class of people
8/7/2019 chirag pom
4/16
Do they serve you while you are standing or do
they first sit you?
Both Brindavan and Sanskruti first give seat to
their customer and then collects order.
8/7/2019 chirag pom
5/16
How big is there seating capacity?
Seating capacity in Brindavan is about 100 people
Seating capacity in Sanskruti is about 80 people
8/7/2019 chirag pom
6/16
How do they take order?
8/7/2019 chirag pom
7/16
What is the process of communicatingyour order other working in the outlet?
In Brindavan and Sanskruti order is being taken, it is
passed in kitchen and food is cooked and then being
served to the customer.
8/7/2019 chirag pom
8/16
Are the items prepared after taking order orthey are already prepared?
In both the restaurant food is already prepared andhalf is only prepared when the order is being placed
like chapati, grave of sabji,etc..
But if u order something special, it is prepared atthat time only.
8/7/2019 chirag pom
9/16
Do they allow customization in order?
Yes in both restaurant customization is
allowed even after placing the order.
8/7/2019 chirag pom
10/16
Do they take large order for party?
Both restaurant take large order for party
and also take order for marriage function
8/7/2019 chirag pom
11/16
What part of their processes are visible to you?
In Brindavan, kitchen through window is visible forsome parts only
In Sanskruti no process is visible
8/7/2019 chirag pom
12/16
How do they handle any quality issue a
which might prop up?
If quality issues occurs then whole product is
being replaced in both restaurants
8/7/2019 chirag pom
13/16
Are employees doing skilled work? What kind of
job allocation is visible?
All employee in both restaurant do skilled work.
Job allocation
Different employee for serving water,
serving food and taking utensils. Supervisor
is moving around for any problem.
8/7/2019 chirag pom
14/16
What is the extent of automation? What workdone manually?
In both billing is done through billing machine.
In Brindavan there are machines for boiler, grinding
machine dish washer machine, etc
But no automation in Sanskruti restaurant
8/7/2019 chirag pom
15/16
What is the process of clearing the table?
Table is cleared when dinner is finished,
they also ask for any desert and then billing is done
in both restaurant.
8/7/2019 chirag pom
16/16
What could be motivation behind designing
such a process?
High profits, customer satisfaction and good
quality food is only the motivation
To compete with some international restaurant
like Hotel Shiv international 3 star