Chapter 8Management & Leadership

Changing Role of Managers & New Approaches in Management

• Guide, train, support, motivate and coach

• Teamwork and co-operation• Treat employees as partners• Team leadership• Employees are better educated• More females and younger

workers

Functions Of Management

ManagemeManagementntPlanningPlanning

OrganizinOrganizingg

LeadingLeading**

ControllinControlling*g*

Feed

back

Feed

back

AchievemenAchievement of Goals & t of Goals & ObjectivesObjectives

*Leading/Motivating

*Controlling/Evaluating

Planning - Creating a Vision for the Organization

• Mission statement – the fundamental reason for being

• Goals – what we want to attain

• Objectives – specifying how to achieve the goals

• SWOT analysis- organization’s strengths, weaknesses, opportunities and threats.

Questions of Planning

1) What is the situation now? (SWOT Analysis)

2) Where do we want to go?

3) How can we get there from here?

Planning Strategies

Planning: A Vision for the Organization

• Long-term plans - set the major goals and the strategy to obtain those goals

• Short-term plans - detailed plan, who does what when and how will it be done

• Contingency plans - alternative plans to remain flexible and react to new opportunities and challenges

Decision Making: Process

DefineDefine DescribeDescribe Develop Develop AlternativAlternativ

eses

Develop Develop AgreemeAgreementnt

DoDo

DetermineDetermine

DecideDecide

Organizing

o Trend toward self-managed teams

o Stakeholders -who is affected by the organization

o Staffing - hiring and keeping good employees

o Managing increased diversity

Organizing – Management Levels

• Top Management - the president and his executives who develop strategic plans

• Middle Management - the plant managers and department heads who are responsible for tactical planning

• Supervisory Management - the first-line managers who supervise employees and evaluate daily performance

Staffing

• Recruiting• Hiring• Motivating• Retaining• Managers need to

cooperate with HR to win and keep good employees

• Challenge: Restructuring

• Challenge: Manager Shortage

Tasks and skills at different levels of Management

• Technical - the ability to perform specific tasks

• Human relations - the ability to relate to people

• Conceptual - the ability to see the “big” picture

Learning Managerial Skills

•Verbal skills•Writing skills•Computer skills•Human relations skills•Time management skills•Technical skills

Managing Diversity

Building systems and a climate that unite different people in a common pursuit.

Leading• Communicate a

vision and rally others around that vision

• Establish corporate values

• Promote corporate ethics

• Embrace change

Leadership: Vision and Values• Creating a vision and set of

values for others to follow• Style - may be autocratic,

democratic or laissez-faire; it should be appropriate to the situation

• Trend - towards self-managed teams with decision-making power

• YouTube - Thoughts of Leadership!

Manager’s Empowerment Checklist

1. Do employees understand your plans and goals?

2. Are employees encouraged to utilize these plans and goals as a basis for day-to-day work?

3. Does information to employees come soon enough for them to make intelligent decisions about their work?

4. Is communication and cooperation encouraged?

5. Can questions be asked freely and is individual initiative and creativity encouraged?

LEADERS vs. MANAGERS• One difference between

managers and leaders is that managers strive to produce order and ability, whereas leaders embrace and manage change.

• YOU DON’T HAVE TO BE A MANAGER TO BE A LEADER!

• YouTube - Leader vs. Manager

Teamwork & Open Communication

• Self-Managed Teams = Open Communication

• Identify Procedures

• Apply Procedures

• Change Not Easy

• Employee Empowerment

Effective managers:-walk around the work site-are good communicators-value their employees-practice Open Management

Controlling

• Clear and specific standards

• Monitoring actual performance

• Comparing actual to planned results

• Communicating results to employees

• Taking corrective action – such as, revising standards to remain

abreast of changing customer needs