APMG International Webinar

Change Management for Project and Programme Managers

Tuesday 25th November 2014 / 13:00 GMT (London, UK)

Presenter: Melanie Franklin, AgileChangeManagement Ltd

SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS

Your presenter….

Melanie Franklin  has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She was awarded Accredited Change Manager status by the Change Management Institute in 2013 and her 8th book, ‘Agile Change Management’ was published by Kogan Page in March 2014.

Moderator

Mark Constable is a Marketing Executive at APMG-International with over 8 years experience at the company.

Agenda

• Welcome & introduction– Mark Constable, APMG International

• Change Management for Project & Programme Managers– Melanie Franklin

www.agilechangemanagement.co.uk

@agilemelanie

• Q&A

• Further information

• Close

About APMG International

• Global examination & accreditation institute• Examination Institute (EI) for the AXELOS Global Best

Practice portfolio (ITIL® , PRINCE2® , MSP® , etc.)• Extensive portfolio of professional management certification

schemes aimed at improving business processes, capability and results

• Work with key industry partners (e.g. AXELOS, CMI, ISACA, itSMF & DSDM Consortium) to promote best practice

• 300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1000+ approved trainers and consultants

• Thousands of candidates every month• Full details at www.APMG-International.com

5

Objectives of this webinar

Demonstrate how an understanding of change management can help to:•Ensure the successful delivery of projects;•Realise the benefits and achieve the strategic outcomes of programmes;•Help those planning the portfolio to balance the introduction of new products, services, processes and systems with the time needed to embed new ways of working.

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Why is change management a hot topic?

• Change management activities convert project deliverables into the new business as usual:

• Realise benefits• Deliver return on investment

• Projects are being commissioned as part of ‘business transformation’ initiatives so users are becoming expert in change management

• Expected skill set for project managers now includes many change management skills:

• Collaborative working and strong user relationships• Stakeholder engagement, influencing and persuading

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These skills are in the hiring mix!

High

High

Low

Low

Interpersonal skills and an agile approach

Traditional, technical project management skills

No ?? Yes

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… but the message isn’t out there yet

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What does change management involve?

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Project lifecycle Change lifecycle

Design

Develop

Test

Where change fits in

Emotional reaction to change

Performance

Time

Unconsciouscompetence

Consciousincompetence

Consciouscompetence

Unconsciouscompetence

Reason for emotional reaction

Old status quo

Chaos

Integration & practice

New status quo

Foreign element

Transforming idea

Per

form

ance

Time

Satir et al (1991)

Timelines for change are hard to predict

But we can help to manage change…

Engaging users – address their preferences

Increasing participation

16

Source: David Kolb (1984)

P 17-19

•Doing something new•Initiating discussion•Trying out things•Being allowed to volunteer•Talking things through

•To observe new things•Having time to think about changes

•Reviewing progress•Getting involved in research•Planning

•Reading the theory behind the change

•Spotting inconsistencies•Analysing the complex issues•Fitting things into the bigger picture

•Challenging assumptions

•Practical things to do•Producing action plans•Experimenting•Applying new learning•Getting on with a project

ReflectiveObservation(Reflector)

PracticalExperimentation

(Pragmatist)

TheoreticalConcepts(Theorist)

Concrete Experience

(Activist)

ProjectOutputs

Abandoning old ways of working

Experimenting with new ways of working

Understanding what needs to change

Mourning the losses created by change

ProjectBenefits

Change impacts project plans

Project Team

Customers/ Users

Features and functions

Business priorities and customer needs

Pilots

Testing

Training courses

Super users

Coaching

Design

Test

Deliver

Adopting change management

What will I learn on the Change Management Foundation and Practitioner course?

agilechangemanagement.co.uk © 2014

Individual Change

Emotionalimpact

Motivators

Managing resistance

Team Change

Change team in wider

organisation

High performance teamsTeam lifecycle

LeadingChange

Leadership roles and styles

Emotionalintelligence

Organisation Change

Impact of culture on approach, speed and success of change John Kotter, William

Bridges, Kurt Lewin, Beckhardt & Harris

Further information• APMG-International website :

– www.apmg-international.com

• APMG Change Management qualification scheme– www.apmg-international.com/ChangeManagement

• “Making Sense of Change Management” (recommended reading)– www.apmg-businessbooks.com

• Melanie

http://www.linkedin.com/company/apmg-international @APMG_Inter

melanie@agilechangemanagement.co.uk

www.agilechangemanagement.co.uk

http://uk.linkedin.com/in/melaniefranklin1/

AgileCM

@AgileMelanie

International