Post on 20-Jun-2015
CHANGE MANAGEMENT STEP BY STEP IN CONSTRUCTION SECTOR
PROJECTS
IBEN ENGENHARIA LTDA.
IBEN ENGENHARIA LTDA.
CHANGE MANAGEMENT IS ONE OF THE MAJOR SUCCESS FACTORS FOR A PROJECT.
CHANGES EXIST AND SHOULD NOT BE IGNORED OR PARALYZED BY RIGID SCOPES OR NORMS.
CHANGES TRY TO INCORPORATE NEW REQUIREMENTS TO THE PROJECT, REVIEW INITIAL
OBJECTIVES, ADAPT TO CHANGES IN THE MARKET, IMPROVE THE PERFORMANCE OF THE PRODUCT,
OBTAIN VANTAGE OVER THE COMPETITION, ETC.
IT JUST SO HAPPENS THAT, IN REAL LIFE, IN PROJECTS MANAGED BY IMMATURE ORGANIZATIONS,
THEY FALL OUTSIDE THE EXPECTATIONS OF THE STAKEHOLDERS AND CREATE ENDLESS
DISCUSSIONS ON THE IMPACTS ON COSTS, TIME, QUALITY ETC.
THE ORGANIZATION MUST ESTABLISH A CHANGE MANAGEMENT POLICY FOR THE GOVERNANCE OF A
PMO IN ORDER TO KEEP THE PROJECT ON TRACK AND ADAPT THE NEW NEEDS WITHOUT
DISAPPOINTING ANY OF THE STAKEHOLDERS.
IBEN ENGENHARIA LTDA.
AS A KEY-PRINCIPLE WE SHALL DEFINE THAT;
NO CHANGE SHALL BE INCORPORATED UNTIL IT IS 100%
CONFIGURED.
THIS CONFIGURATION SHALL GO OBLIGATORILY THROUGH CERTAIN PROCESSES THAT WE WILL SEE
STEP BY STEP NEXT.
IBEN ENGENHARIA LTDA.
HOWEVER, REMEMBER TO INFORM EVERYBODY THAT;
NO CHANGE SHALL BE INCORPORATED UNTIL IT IS 100%
CONFIGURED.
AND HOW MUCH TIME DO WE HAVE TO CONFIGURE THEM?
THE SPEED AND PRECISION OF THIS PROCESS VARY ACCORDING WITH THE MATURITY OF A PMO IN
MANAGING CHANGES.
THE REGISTRATION OF LESSONS LEARNED WITH THE MANAGEMENT OF THE KNOWLEDGE IS THE
WAY TO INCREMENT THE ORGANIZATION’S MATURITY IN CHANGE MANAGEMENT.
IBEN ENGENHARIA LTDA.
CHANGE
REQUEST
CHANGE REQUEST
THE CHANGE IS ORGINATED BY ITS REQUEST.
CHANGE REQUESTS MAY BE MADE BY SEVERAL STAKEHOLDERS WITH THE POWER TO PERFORM
SUCH INTERFERENCE IN THE PROJECT, SUCH AS FOR EXAMPLE; SPONSOR, CLIENT, ARCHITECTS,
DESIGNERS, WORK MANAGER AND OTHERS.
IBEN ENGENHARIA LTDA.
DESCRIPTION OF THE CHANGE
The client, in a meeting held on 05/19/2011, requested the analysis of the replacement of the executive standard for
concrete block brickwork, determined in the project for the main facade of the building called Capiche, to a system
that presents versatility in the case of future expansion and at the same have a better appearance.
NEED FOR THE CHANGE
The change aims to incorporate the requirements presented by stakeholders not considered during the
development phase of the project, with such requirements being: 1. removable facade; and 2; New aesthetic
standards.
SOLUTION PROPOSED
Construtora Iben proposed 3 concepts that meet the requirements listed, being: 1) Glass+ Alucobond Set 2) Pre-
molded concrete slabs for the Facade; 3) Masterboard painel system
CHANGE REQUEST
A CHANGE REQUEST FORM SLIP MUST OBLIGATORILY CONTAIN A DETAILED DESCRIPTION FOR THE
CHANGE, THE REAL NEED OF THE CHANGE AND ONE OR MORE SOLUTIONS PROPOSES.
IBEN ENGENHARIA LTDA.
ANALYSIS BY THE CHANGE
COMMITTEE
CHANGE REQUEST
ANALYSIS BY THE CHANGE COMMITTEE
THE CHANGE REQUEST MUST BE ANALYZED BY THE CHANGE COMMITTEE, A QUALIFIED ARM OF THE
PMO, CAPABLE OF CREATING QUICK RESPONSES FOR THE IMPACTS ASSOCIATED WITH THE CHANGE.
IBEN ENGENHARIA LTDA.
ANALYSIS BY THE CHANGE COMMITTEE
THE COMMITTEE ANALYZES THE IMPACT OF THE CHANGE ON THE NINE AREAS OF KNOWLEDGE OF
THE PMI®, CHECKING, IN ADDITION TO THE REFLECTION ON COST: WHAT ARE THE IMPACTS ON TIME,
SCOPE, AND QUALITY? ARE THERE RISKS ASSOCIATED WITH THE CHANGE? DO THE HUMAN
RESOURCES CHANGE? WHAT HAPPENS WITH THE PURCHASES? ARE THERE NEW STAKEHOLDERS
ALTERING THE COMMUNICATION PLAN? ARE THE OBJECTIVES OF THE PROJECT AFFECTED?
IBEN ENGENHARIA LTDA.
ANALYSIS BY THE CHANGE COMMITTEEIMPACT ANALYSIS
AREAS OF ANALYSIS OF THE CHANGE
ITEM AREA DESCRIPTION OF THE IMPACTRESPONSIBLE FOR
THE ANALYSIS
UPDATE THE
PLAN?
.01 SCOPE
The brickwork quantitative shall be reduced, with the addition of the installing of the closing system adopted.
Additionally, the performance characteristics of the foundation may be altered, depending on the choice. It is
necessary to review the projects.
PLANNING MANAGER YES
.02 COST
In all cases, the cost of the system is higher than the cost initially defined. The alternatives vary from R$ 250,00.00
to R$ 500,00.00, depending on the projects. If the work falls behind schedule, the costs associated with time shall be
assessed.
PLANNING MANAGER YES
.03 TIME
The activities begin with the analysis of alternatives and new requirements, development of the projects, budgeting,
negotiation, adjudication of a contractual amendment instrument, replanning, contracting of fourth parties and
beginning of the works.
MANAGER OF THE
PROJECTYES
.04 ACQUISITIONS
A new work package shall be incorporated to the purchase plan, to be budgeted with fourth parties, the terms of that
proposal may cause an impact especially to the scope, quality, time and cost. WORK MANAGER YES
.05 PEOPLE
The Histogram should be reassessed and the labor mobilization plan should be adjusted to comply with the new
profiles of collaborators assigned with developing the new scope. WORK MANAGER YES
.06 QUALITY
The flexibility and the aesthetic standard requirements shall be affected, and they shall be assessed by the
designers for impact on lighting, thermal insulation, and acoustic insulation, protection of forklifts, user safety,
maintenance, and cleaning
WORK MANAGER NO
.07 RISK
The work would be initiated and the planning would be developed in successive waves, i.e., with the project already
being implemented. Decisions taken during the activities listed under item 03, Time, shall create risks as they are
solved. WORK MANAGER YES
.08 COMMUNICATION
It is suggested that a communication plan that determines the channels and levels of approval necessary for the
proposed changes. PROJECT DIRECTOR YES
.09 INTEGRATION
All stakeholders and the project team shall be reintegrated in order to assess the impact on the objectives of the
project. PROJECT DIRECTOR NO
IBEN ENGENHARIA LTDA.
APPROVAL
THE IMPACTS SHALL BE APPROVED INDIVIDUALLY, FULLY, OR WITH RESTRICTIONS, IN ORDER TO
DOCUMENT THE CONSENT WITH THE DECISION.
THE TASK OF APPROVING OR REJECT CHANGES IS USUALLY ASSIGNED TO THE CLIENT AND/OR
SPONSOR.
REJECTED CHANGE REQUESTS SHALL BE DOCUMENTED FOR THEM TO NOT BE UNDULY
INCORPORATED OR FOR NEW REQUESTS OF THE SAME NATURE TO NOT BE RE-INSERTED IN
ANALYSIS AND APPROVAL PROCESS.
DECISION ON A CHANGE
1. ACCCEPTED
2. REJEICRED
3. ACCEPTED WITH RESTRICTIONS
AREA NOTES DECIS. RESPONSIBLE FOR THE DECISION
.01 SCOPE 1 SPONSOR
.02 COST 1 SPONSOR
.03 TIME 1 SPONSOR
.04 ACQUISITIONS 1 SPONSOR
.05 PEOPLE 1 SPONSOR
.06 QUALITY 1 SPONSOR
.07 RISK 1 SPONSOR
.08 COMMUNICATION 1 SPONSOR
.09 INTEGRATION 1 SPONSOR
IBEN ENGENHARIA LTDA.
CHANGE CONFIGURATION
THE IMPACTS SHALL BE APPROVED INDIVIDUALLY, FULLY, OR WITH RESTRICTIONS, IN ORDER TO
DOCUMENT THE CONSENT WITH THE DECISION.
THE TASK OF APPROVING OR REJECT CHANGES IS USUALLY ASSIGNED TO THE CLIENT AND/OR
SPONSOR.
REJECTED CHANGE REQUESTS SHALL BE DOCUMENTED FOR THEM TO NOT BE UNDULY
INCORPORATED OR FOR NEW REQUESTS OF THE SAME NATURE NOT BE RE-INSERTED IN ANALYSIS
AND APPROVAL PROCESS.
IBEN ENGENHARIA LTDA.
CONFIGURATION
(STORAGE, ACCESS, REGISTRATION AND IDENTIFICATION OF
THE VERSIONS)
•APPROVALANALYSIS BY THE
CHANGE COMMITTEE
CHANGE REQUEST
CHANGE CONFIGURATION
IBEN ENGENHARIA LTDA.
CHANGE CONFIGURATION
THIS PROCESS CHANGES THE BASELINES AND INCORPORATES THE PROJECT WITH THE UPDATING
OF THE PLANS.
THE STAKEHOLDERS ARE AWARE OF ALL IMPACTS ASSOCIATED TO THEIR DECISION AND CHOOSE IN
FULL CONSCIENCE TO INTEGRATE THEM OR NOT TO THE PROJECT, ACCORDING WITH THEIR
COMMON INTERESTS.
CONSTRUTORA IBEN, ON ITS TURN, PRESERVES THE RELATIONSHIP WITH THE CLIENT AND
PROTECTS THE BUSINESS FROM UNCONTROLLED CHANGES AND NON-REIMBURSABLE COSTS.
IBEN ENGENHARIA LTDA.
CHANGE CONFIGURATION
TIPS FOR CHANGE CONFIGURATION
HAVE AN EFFICIENT SYSTEM TO CHANGE BASELINES AS QUICK AS POSSIBLE, SINCE AN EXPEDITE
AND CONSISTENT INCORPORATION IS FUNDAMENTAL FOR ITS SUCCESS.
MAINTAIN A REGISTRATION LOG FOR THE LESSONS LEARNED, MONITOR THE IMPACTS FROM THE
CHANGES AND CHECK THEIR COMPLIANCE WITH THE PRELIMINARY ANALYSIS.
MAKE USE OF EXPERT OPINIONS AND CLEAR CRITERIA FOR THE ASSESSMENT OF IMPACTS. YOU MAY
BE REQUESTED TO SUBMIT THE CALCULATION MEMORY, AND FOR THAT REASON YOU SHOULD KEEP
ALL DOCUMENTATION DULY ORGANIZED.
REMEMBER THAT CHANGES ARE A GREAT OPPORTUNITY TO DEVELOP THE PROJECT AND CANNOT BE
USED TO INCORPORATE IMPACTS THAT ARE NOT ASSOCIATED WITH IT.
IBEN ENGENHARIA LTDA.
CHANGE CONFIGURATION
TIPS FOR CHANGE CONFIGURATION
NO CHANGE SHALL BE INCORPORATED UNTIL IT IS 100%
CONFIGURED.
IBEN ENGENHARIA LTDA.
WRITTEN BY
EDUARDO MILITÃO ELIAS, MBA / PMP®
ID 1396759
SPONSORED BY
CONSTRUTORA IBEN LTDA., RCP PMI®
ID 1463462