CCT 355: E-Business Technologies

Class 9: E-Business Governance and Internationalization

Business Governance

• Leadership roles and responsibilities• Emergence of CIO as C-level executive

charged with technology support for mission critical tasks, sourcing issues (e.g., Four Big Questions), knowledge management, strategic direction

Information Security

• Many threats to appropriate information exchange

• Secure systems guarantee to the best possible level authentic transactions - failure to do so can be devastating

• Security as risk management - but excessive security isn’t better necessarily

Risk Control

• Segregation of duties• Authorization• Security• Identity management• Verification• Control totals (e.g., checks and balances)• Supervisory review

Global Governance• Outsourcing and alliances with multiple

partners worldwide - new and interesting opportunities - and also threats to existing industries

• Regional (e.g., NAFTA, EU) and world (GATT, WTO) trade deals changing the roles of national regulation and national economies

• “Governance” increasingly not equaling government

Global Sourcing

• Insourcing - in-house development• Onshoring - partners in joint projects/efforts• Nearshoring - transfer to regional partners

(e.g., N. American auto manufacturing)• Offshoring - transfer to further labour markets

Issues in Outsourcing

• Technology standardization• International data sharing (e.g., transmission

of credit or travel information to unsecure locations, USA Patriot Act ramifications)

• Cultural and language issues• Conforming to varying national regulations

(e.g., SOX, Helms-Burton, EU privacy laws, labor/environmental regulation…)

Abundance, Automation and Asia (Dan Pink)

• Role of the creative professional in a globalized space

• Abundance - in a world where industrialized countries have everything they need, the focus is on want

• Automation - increasing automation of all kinds of tasks - including white-collar jobs

• Asia - outsourcing to cheaper talented labour markets (e.g., BRIC)

Next week(s)

• Nov. 30 – Final project presentations• Dec. – Final exam – format TBD