Post on 16-Jan-2017
Leading Legal Services Consulting Firm uses Applications Manager
Monitors 1000s of applications & services across multiple data centers
Industry Legal Services ConsultingServices Offered eDiscovery, document review, discovery
consulting, litigation management, law department management services to legal departments of MNCs worldwide.
Offices Across Americas, Europe, and APAC.
Data Centers Multiple locations in US, Europe, and APAC.
About the Customer
The company’s IT team is responsible for
Providing operational services that help the company deliver service excellence to their global clientele.
LOB applications such as CRMS and document repository service are crucial for the company’s revenue.
These apps are accessed by users from multiple devices.
The IT team needs to ensure there is no service disruption.
Bad user experience can impact revenue and credibility of the company.
This used to be a real challenge for the IT folks
Because the applications and the underlying IT infrastructure were complex and kept evolving all the time.
The company’s IT infrastructure was spread across different geographical locations
Too often the IT team heard users complain
I can’t login..
My session got disconnected by itself..
It takes too long to load!
My screen refreshes like forever!
My app crashed!!
But they wouldn’t know where to start troubleshooting
Is it the network? Or the server? Or the DB? The code perhaps. Should I look at the logs?
Other monitoring solutions didn’t work out the way they wanted
Too expensiveLot of work to
get started
Require community
plugins
Need to deploy agents and connectors
Integrate multiple products
No data correlation
Alarm storms False alarmsRequires
programming knowledge
Training required Gap in visibility
Then, they discovered Applications Manager
Applications Manager worked out of the box
• Easy to set up and use• Flexible month-long evaluation period• Forward compatibility with new enterprise apps• Fantastic tech support• Integration with other ManageEngine products
Applications Manager helped the IT team overcome their management challenges and stay on top of things.
The company now has Applications Manager running in their data centers in multiple geographical locations.
Apps monitored with Applications Manager
Java Web ApplicationsJBoss app servers
WebLogic app serversJMX applications
Oracle 11.g databasesMicrosoft SQL
IBM DB2
WindowsLinux
Solaris VMware ESX/ESXiMicrosoft Hyper-V
Citrix XenServer
Microsoft IISActive Directory
Apache HTTP urls
HTTP url sequenceFile systems
SSL certificates
How Applications Manager helps
Understand performance from the context of business
Track user experience of customer-facing applications
Get code-level diagnostics
Instant notifications that help with root cause analysis
Resolve performance problems faster
Allow access to multiple levels of users
View powerful and customizable dashboards
Configure workflows for repetitive tasks
• Execute corrective scripts• Raise a help desk ticket• Take a Java heap dump/thread dump• Trigger garbage collection• Send SNMP traps• Execute an MBean operation
Thank youbarun@manageengine.com
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