Carlo ItoDispatcher SupervisorZipZap Delivery3760 Motor Ave. Suite 207Los Angeles, CA 90034

July 2nd, 2015

To the Brazilian Consulate in Los Angeles:

This serves as a letter of reference for Mariana Andrade. Mariana worked for me in the Dispatching and Customer Service department at ZipZap for 4years. She began here an office assistant and was promoted to dispatcher/ office assistant.

During Mariana's service with us I admired her for her many valuable qualities, and regarded her with evermore respect. Very much a team player, Mariana was always punctual. She was very much a people person

Mariana demonstrated from early in her tenure that she understood what business is all about. She thrived under adversity. Almost without exception, she put the customer first, feeling as I do that the key to good business is satisfied customers. I suppose doing well in business is easy if you are, as she was, driven in equal measure by both quality and efficiency.

In closing, let me say I have no hesitation in recommending Mariana Andrade for the position of receptionist at the Brazilian Consulate. I feel confident she would be an asset to your organization.

Sincerely,

Carlo ItoFormer Supervisor( 310) 999 5585Carloito3@gmail.com