Cargo Handling Manual Implementation

Maria Jitomirski, Project Manager, CEIV, IATA

Jussi Mattila, Manager Global Ground Handling, Cargolux

Joseph C. Notter, Saudi Airlines

Moderator: Andre Majeres, Manager, Cargo, Mail & E-Commerce Operations, CARGO, IATA

IATA Cargo Handling Manual Implementation

Andre Majeres

Manager Cargo, Mail & e-Commerce Operations

28 May 2019

Previously known as COAG…

Established by the IATA Cargo Committee in 2011

Mixed membership: Carriers and Cargo Handlers, providing recommendations on industry standards to the Cargo Committee and the Ground Handling Council (GHC)

From COAG to ICHC…

2015: New governance structure on IATA Cargo Committee’s requestCOAG became the IATA Cargo Handling Consultative Council (ICHC)New reporting line under CSC

Cargo Services Conference (CSC) - Governance

16 members (8 Cargo Handlers & 8 Airlines)

Cargo Media Day December 2016

IATA Cargo Operations: 5 Areas of Work

HANDLING ULDs AIRMAIL FACILITIES

E-COMMERCE

Cargo Media Day December 2016

Global

standards and

tools | Solutions

| Transformation

Projects |

Partnerships |

Advocacy

Driving safe,

efficient and

customer-

focused

operations for the

air cargo industry

Landside activities with airside connections

IATA Cargo Handling Manual (ICHM)

2011 - The industry requested a cargo handling manual.

• IATA proposed initially the newly formed IGOM to contain Cargo

content.

2015 - Analysis of Airline Cargo Handling Manuals

compared to current IATA Standards

It revealed a large gap between the content (75% not covered).

• Gap analysis brought to IGOM TF who agreed to the development of a

Cargo Handling set of standards and the creation of the ICHM.

2017- ICHM 1st Edition is published

ICHM based on Industry MOP

The Solution

• The ICHM brings together, in one easy-to-refer-to place, the 90% of common information from individual carrier cargo handling manuals.

• With its door-to-door scope, the ICHM guides the entire supply chain in core cargo operations.

• The ICHM was reviewed and endorsed by all the CSC Boards (DGB, ULDB, LAPB…)

• ISAGO now references the ICHM in the CGM (module 7).

Hundreds of Handlers @ Thousands of Airports

The Benefits

Harmonization & StandardizationICHM is the single industry standard that ensures core cargo operations are performed in a harmonized way.

QualityICHM eliminates the complexity of today, to make the industry more scalable for tomorrow’s demands.

EfficiencyICHM provides a streamlined approach which helps reduce costs, improve speed and efficiency

Logistics chainFreight forwarders and shippers are able to see where their processes impact the cargo operation

AHM803 - (SLA)

The primary purpose of an SLA in the air cargo environment is to measure critical elements of service to manage the customer expectation ensuring a consistent delivery of operational standard as contractually agreed.

However…

The ICHC members noticed very large variations in the type and length of SLAs. These variations resulted in inefficient application of the SLAs and in many cases non-measurement, defeating the purpose.

Recommended SLA

ICHM

An IATA Recommended Practice (RP1685)

In March 2017, the IATA Cargo Services Conference adopted the ICHM as a recommended practice.

RP 1685

Airline’s and cargo handler’s current experience

Gap Analysis – The first step for compliance

Smart Facility

Transparency in Cargo Handling

28 May 2019

What we want to do?

Build a common industry audit program focusing on operational capacity in cargo facilities

Objective 1 - Reduce audit complexity, redundancy and cost for CTOs and Airlines

Build an industry platform for cargo capacities and IATA certifications, providing the same user experience known from prominent online search platforms into the cargo industry

Objective 2 - Create transparency and visibility for customers

Do you know how much CTOs & Airlines spend on operations audits?

Facility Audits

>70 k

Person Days

715k

Auditing Cost

$250M

Objective 1 - Reduce audit complexity, redundancy and cost for CTOs and Airlines

Facility Operational Capacity Audit Validates ICHM implementation

Assesses all IATA Regulations relevant to Cargo Handling Operations, e.g. ICHM, DGR, ULDR etc.

a. Remote Validation: Infrastructure

b. SFOC On-sight Audit: Procedures +Infrastructure

Allows Airlines to reduce audit scope to SLAs and unique services, reducing industry burden up to 50%

Allows CTOs to benchmark against industry standards and identify gaps in processes

Increases operational handling capacities to a consistently higher baseline level

Facility Operational Capacity AuditComplements existing IATA Cargo Accreditations

Full alignment with ISAGO and CEIV standards

Leverages content touchpoints with existing IATA certifications for further audit scope reduction:

a. Mutual recognition – allowing for audit scope reduction for entities with existing IATA Certifications (CEIV and ISAGO)

b. Complementary joint audits – allowing combined audits utilizing the same auditor to attain multiple certifications in one audit session (ISAGO confirmed, CEIV under investigation)

Achieving compliance through quality programs

28 May 2019

Maria JITOMIRSKI

Project Manager, CEIV Live Animals

IATA Geneva, Switzerland

Email: jitomirskm@iata.org

Tel: + 41 22 770 20 64

Cost of Non-Compliance – LIVE ANIMALS

25

• Animal Injury, Stress or Death

Cost of Non-Compliance - PERISHABLES

26

• Product Loss, Food Wastage

Cost of Non-Compliance - PHARMACEUTICALS

27

• Degradation/Harmful Products, Damage

Industry Leverage of Quality & Excellence

Security2013

Pharma2014

Live Animals2018

Fresh2019

QualityPrograms

IATAStandards

Thousands of industry stakeholders trained andtens of thousands of standards manuals disseminated in the industry

28

Why CEIV Live Animals?Concerns raised by the industry

29

Non-compliance (e.g. Crates, Equipment, Facilities)

Need to reinforce training requirements

Lack of knowledge and experience from the different

stakeholders

Poor communication and information sharing

Failure to meet environmental demands can impact animal’s

welfare

Critical issues can lead to animal death

Emotional loss can lead to reputational issues

Lack of recognition and transparency on handling

capability

CEIV Live Animals: Approach and MethodologyIATA will certify companies in several steps

30

Improve animal health and welfare appropriate risk management

Reinforce trust through transparency and communication

Who does CEIV Live Animals target?

From point of origin to destination

Shippers

AirlinesTrucking

Companies

Origin

Ramp/Cargo

Handlers

Freight

Forwarders/Pet

Shippers

Airports Consignee

Destination

Ramp/Cargo

Handlers

1 2

3 4

5 6

31

How do you find your…

Cargo Terminal

Operator?

Hotel?

Restaurant?

Rental Car?

2. Objective - Create transparency and visibility for customers

IATA CARGO GATEWAY - ICGThe Industry Platform for validated cargo capacity and infrastructure information

One stop shop for all IATA Cargo Accreditation Programs, i.e. CEIVs, ISAGO, IenVA, CargoiQ

Industry Management for IATA Accreditations including booking, maintenance of data, renewals

Bringing the Tripadvisor experience into the Cargo Industry

Search for any type of IATA Accreditation or facility infrastructure

• Single point of validated information provides trust in existing IATA Certifications,

provided service offerings & capacities

• Visibility allows for efficient business matchmaking

• Transparency stimulates healthy competition and fosters higher handling baseline

standards across the industry

• APIs provide industry with audit report data to enhance risk assessment systems,

facilitating industry audit reduction

IATA Cargo Gateway Benefits

Thank you

Andre Majeres

majeresa@iata.org

cargo-operations@iata.org

www.iata.org/cargo-operationswww.iata.org/ichcwww.iata.org/smartfacilitywww.iata.org/ecommerce