Post on 14-Jul-2015
Capture the marketWITH LIVE CHAT
SOFTWARE
HI!CUSTOMER EXPECTATION IN INCREASING ONLINE HELP
30% immediately40% within 5 minutes11% within 30 minutes5% within an hour!0% within a day
SCENARIOS OF GREAT REAL TIME HELP
FAQs do not include individual queries
50%
46%
45%
43%
After sales issues
Problem handling my account
Problem in Checkout/ Payment
3 WAYS IN WHICH LIVE CHAT HELPS TO BOOST BSUINESS ACTIVITIES
INSTANT CONNECTION WITH REAL TIME WEBSITE VISITOR
COMPLETE ANALYSIS OF PROMOTIONAL ACTIVITIES
OWNER BECOMES EASILY APPROACHABLE FOR CUSTOMER
PRIMARY REASON TO USE LIVE CHAT OVER OTHER MEDIUMS
No hold times
Convenient
Easy to Multi-task
Provide records of chat
COMPATIBILITY WITH
THIRD - PARTY APPLICATIONS
JOOMLA
WORDPRESS
SALESFORCE
PRESTASHOP
BIGCOMMERCE
SHOPIFY
DRUPAL
MAGENTO
ZENCART
OPENCART
ZENDESK BLOGGER EBAY STORES
EFFECT OF LIVE CHAT ON BASIC MARKETING COMPONENTS
CUSTOMER VALUE
●Fast assistance and query resolution.●Increased quick response time.●Increased customer satisfaction.
COST
●See remarkable increase in profits.●Reduction in service cost, Travel cost etc.●Promotional cost, advertisement cost etc.
COMMUNICATION
●Instant connectivity between customer and service provider.●Effective communication reduces advertisement cost.●Increases social pages followers.
CONVENIENCE
●Customer service at just one click.●24X7 availability for customers.●Beyond customer service, seek suggestion and ask for more product information.
TIME MANAGEMENT TIPS FOR
LIVE CHAT OPERATORS
Accept the query in initial 10-20 seconds
Don't make customers hold more than 40 seconds
Follow up email after chat in max 20 mins
Predefined responses to Increase Quick response rate
Let the customer know if you don't know the answer
Do not exceed the agreed time limit
CustomizeYour
chat button
CHANGE CHAT BUTTON IMAGES
CHANGE POSITION OF YOUR CHAT BUTTON
CHANGE DISPLAY STYLE OF THE CHAT BUTTON
CUSTOMIZE THE FIELDS OF START CHAT FORM
Style 1 Style 2 Style 3
HOME FEATURES PRICING DEMO
Contact us:sales@eassistancepro.comOur Website:www.eassistancepro.com
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POSITION D
POSITIO
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POSITIO
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