June 2010

Fiscal Year 2011 Budget Development Community Engagement Summary

Our Goal

Educate community about our budget and challenges

Meaningfully engage the community

Educate & Engage as broadly as possible

What We Did

What We Did

Provide context for budget development– presentation & video

Preference survey– interactive audience response– online & paper format

6 budget development workshops

Neighborhood & community organization meetings

KEY:

Blue Markers = Public Meetings

Red Markers = Neighborhood Meetings

What We Did

Internal engagement (employees)

Online engagement

How We Spread the Word

How We Spread the Word

Passenger notices on vehicles

Advertising

Email – rider alerts– MetroConnections newsletter– Partner organization newsletters

Social media

Who Participated

Who Participated

27 participants at 6 budget development workshops

58 responses at 11 neighborhood/community meetings

27 employee paper surveys

380 online

Budget Workshops, 6%

Neighborhood Meetings, 12%

Employee Surveys, 6%

Online Surveys, 79%

492 total surveys

Who Participated

1%

7%

17%

25%26%

0%

3%

20%

Under 18 yrs. 18 – 24 yrs. 25 – 34 yrs. 35-44 yrs 45-54 yrs 55 – 64 yrs. 65 – 73 yrs 74 + yrs.

age

Who Participated

25%

2%6%

62%

15%22%

MetroBus MetroExpress MetroRail MetroAccess Metro RideShare I Don’t Use CapitalMetro

Capital Metro services used

Who Participated

8%

1%0%3%

13%11%

16%

6%

42%

CentralAustin

SoutheastAustin

SouthwestAustin

NortheastAustin

NorthwestAustin

Leander Manor Del Valle Other

area of residence

Who Participated

13%

7%

34% 33%

13%

Very Well Well Not VeryWell

Not at All No Answer

how well do you understand our budget?

What We Heard

What We Heard

rank options for increasing revenue

2.6 2.73.1 3.1

3.3

1

2

3

4

5Increase fares for UT &

ACC StudentsIncrease base fare $.25

and passesporportionately

Increase Cost of PassesOnly

Increase MetroAccessFares

Eliminate Free Fares

What We Heard

rank options for reducing cost

1.92.2

2.5

3.4

1

2

3

4

5Contract out more

service at lower costReduce Capital

SpendingReduce MetroAccess

ServiceReduce Bus Service

What We Heard

2.12.6 2.7

3.2

4.2

1

2

3

4

5Contract out more

service at lower costReduce Capital

SpendingIncrease Fares Reduce MetroAccess

ServiceReduce Bus Service

rank options for building reserves

What We Heard

rank options for spending additional funds

2.2 2.32.6 2.7

1

2

3

4

5Add Local Bus Service Add MetroRail Service Add Express Bus

ServiceIncrease Reserves

What We Heard

24%24%

53%

Increase Weekend Service Increase Midday Service Do Not Increase Service

what MetroRail service should be prioritized?

What We Heard

rank optional capital projects for FY2011

2.1 2.2

2.7 2.8

1

2

3

4

5Shelters and benches

at Bus StopsBus stop accessibility Do not add any new

capital projectsBuying New Buses

What We Heard

1.61.8

1.92.0 2.1

2.2 2.2

1

2

3MetroRail

systemimprovements

MetroAccessScheduling

SystemImprovements

Bus StopImprovements

Safety &Security

Buying newbuses

New TransitCenters

Freight RailImprovements

rank optional capital projects for next 5 years (select top 3)

What We Learned

General Preferences for FY2011 Budget– preserve service levels– across the board fare increase slightly more tolerable than other

revenue options– add service, if feasible

-MetroBus-MetroRail weekends

- continue bus stop improvements programs

- General Preference for Longer-term- pursue contracting out more service to reduce costs and build reserves,

if feasible- capital investments in MetroRail and MetroBus stops

What We Learned

13%13%

7%

34% 33%

9%2%

6%

25%

58%

Very Well Well Not Very Well Not at All No Answer

BeforeAfter

how well do you understand our budget?

What We Learned

19%

0%

15%19%

47%

Very Useful Useful Not Very Useful Not Useful at All No Answer

how useful was this meeting?

What We Learned

Engagement Process– decrease emphasis on Capital Metro hosted public forums– continue use of videos to provide context– continue use of surveys and work to broaden sample– investigate webinars and online meeting formats

Next Steps

Thank participants June

Obtain Feedback from Board June

Finance develops proposed FY2011 Budget July - August

Draft FY2011 Budget presented to Board August

Report back to community August– survey results – how preferences are reflected in proposed budget– obtain feedback

Public hearing on proposed FY11 Budget September

Board adopts FY11 Budget September

Final report to community October