Post on 28-Jul-2015
KBAs are Ineffective
Fraudsters can find the answers to KBAs online, or buy them on the black market.
KBAs are Ineffective
According to Gartner, 10-20% of legitimate users fail to answer KBA questions correctly.
The Cost of Authentication
45-90Seconds spent manually verifying callers with KBAs
$0.02Operational cost per second
$0.57Dollars lost for every call into your call center
$6,460,500Average Yearly Authentication Costs for Call Centers Receiving 10,000 Calls Per Day
PhoneprintingCalls deemed safe are unlikely to be fraudulent, so call center
reps can streamline regular authentication processes.
Pindrop In ActionPHONE TRAFFIC
ANI
Audio
Reputation Consortium
Geography
Phone Type
Phoneprint
Voiceprint
Analysis Scoring
Risky
Fraud Analyst
CSR
Fraud Database
Time to Complete: 18 seconds
Notification
API
CaseManager
Authentication Savings
KBA Authentication Pindrop Authentication
Avg. Verification Time 60 seconds 40 seconds
Operational Cost Per Call $1.20 $0.80
Fraud Cost Per Call $0.57 $0.005
Total Cost Per Call $1.77 $0.86
Reduce Authentication Costs By 52%
The Pindrop Difference
COLLABORATIVEShare info across
organizations
EVERY CALLFunction in adverse conditions, on all or
most calls
ANOMALY DETECTION
Detect fraud on the first call
TRANSPARENTFast, behind the
scenes
MULTIFACTORExamine multiple aspects of call for
accuracy