An essential, informal discus-sion for

homeowner associations & professional property man-

agers.

Getting the Most out of your Vendor Relationship

CAI MinnesotaRepresentative of CAI: Steve Hoogenakker

Steve Hoogenakker 763-213-2410Steve@Landscape.Pro

Go to CAI-MN.COM for more information

YOU!

Internal Goal Setting

Maintaining the Relationship

Best Of Breed vs1 vendor

Proposals & Contracts

Collaborative Planning

5 Steps to Get the most from vendors

CAI Minnesota

Internal Goal Setting

Matching Homeowner Expectations Reviewing History of past vendor results Consulting with vendors over new trends with

products or services Staying up to date with HOA & vendor develop-

ments. Reviewing Minutes and Newsletters

Go to CAI-MN.COM for more information

Contact Steve at Steve@Landscape.Pro for more help

Internal Goal Setting

Goals measured monthly.Questions You can Ask to focus your goals!

Service Requests

How many service request were received?

How many incomplete service requests were

carried forward?

Which types of service requests are on the

increase?

Service Vendors

Pool, landscape, electrical, construction, etc… do you have concerns regarding frequency of

calls?

Are you able to reach the vendor as needed? Which hours”

Service providers contracted on as-needed basis, are you comfortable

with relationships? Do you think you need to foster new relationships?

In House / Contract

Your staff time

How many service requests required outside

contractor?

How much internal time was devoted solely to completion of service

requests?

Does your experience with service requests lead you

to new conclusions?

Perceptions

Board / PM Staff

Are you able to confidently give answers to difficult questions yourself, or should they go to

vendors

Your expertise is at stake every time you give a board/homeowner an

answer. Do others see you as stronger when answering yourself?

What are your perceptions about the types of questions you’re

getting? Are they issues you’re knowledgeable about?

Go to CAI-MN.COM for more information

THE RELATIONSHIP MATRIX

The Board

Home-owner

Vendor

Property Manager

Go to CAI-MN.COM for more information

THE RELATIONSHIP MATRIX

The Board

Home-owner

Vendor

Property Manager

THE RELATIONSHIP MATRIX

The Board

Home-owner

Vendor

Property Manager

A Weak Board could lead to a runaway vendor

THE RELATIONSHIP MATRIX

The Board

Home-owner

Vendor

Property Manager

A preferred vendor of the property mgr.For good or bad… It causes the Property Manager or Vendor to exert more influence

THE RELATIONSHIP MATRIX

The Board

Home-owner

Vendor

Property Manager

Some Property Mangers don’t want vendors to interact with the board

Go to CAI-MN.COM for more information

THE RELATIONSHIP MATRIX

The Board

Home-owner

Vendor

Property Manager

THE RELATIONSHIP MATRIX

The Board

Can be replaced

Home-owners

Here to stay

Vendor

Can be replaced

Property Manager

Can be replaced

MOST successful relationships come from a STRONG, FAIR, REPRESENTATIVE BOARD

Go to CAI-MN.COM for more information

Ultimately, It’s all about the homeowner, not us.

Contact Steve at Steve@Landscape.Pro for more help

If you need help with your townhome association go to cai-mn.com. If you’re a member of LinkedIn, join the LinkedIn group; CAI Minnesota

763-213-2410 or Steve@Landscape.Pro