BUSINESS OPERATIONS

Business Management

Today’s Objectives

1. We will identify workplace safety & security measures.

2. We will analyze components included in policies & procedures manuals.

3. We will interpret staff interrelationships illustrated in a variety of organizational charts.

Today’s Objectives

4. We will organize work teams.5. We will apply time management

concepts in scheduling and competing tasks.

6. We will investigate the impact of implementing quality control measures.

…now what? How do you know if you are on track with your mission & vision statements and your company goals?

You set your goals..

Action Plan

Once goals are set, you need an ______ ___.

An action plan describes how a ____ will be achieved – it is a plan of action!

Business activities should be ________ and _______ to achieve established action plans.

Responsibilities should be ________ to achieve established action plans.

You need action plans for…

______ & _______ _______ & _________ Organizational ______ / work _____ ________ control …among other things

Safety & Security

Workplace Safety & Security Owners & managers must

consider _____ standards and threats to _______.

Safety includes following _____ ____________.

OSHA stands for ___________ ___________________________.

Workplace Safety & Security Safety and security are ensured by:

Providing _______ for employees – can be _________ or _________

Conducting regular _________ of equipment and work areas

Safety and security measures are put into place to protect: Human resources (your employees) Other assets such as property, equipment,

etc.

Policies & Procedures

Policies and Procedures Manuals

Training employees usually includes learning the company’s policies and procedures.

__________ are guidelines used in making decisions regarding specific, recurring situations within an organization

_____________ are lists of steps to be followed for performing certain work in daily operations of the business.

Organizational Charts

Organizational Charts

An ________ chart includes all employees, their working relationships, and occupational roles. Depicts the structure of

an organization Includes direct lines of

authority & responsibility

Types of Organizational Charts

____ Organization

___________ has complete control

Chain of command is ____ and ______

Most frequently used for ____ businesses where the owner has complete control and distinction between managers / employees is clear

OWNER

GENERAL MANAGER

SHIFT LEADER

SHIFT LEADER

EMPLOYEE

EMPLOYEE

EMPLOYEE

EMPLOYEE

____________ Organization

Combines ____ organization with _____ departments that support & advise

Multiple ______ of management

Line Positions are directly involved in ______ activities

Staff positions ________ support line functions

______ Organization

Most ______ organizational structure

Employees may be in one manager’s group but working on a _____ for another _______ depending on their skills / expertise

Making Decisions for a Business

Rely on ____ ___________ to make decisions and provide __________ for the company

Common with ______ businesses

Several employees ___________ for making business _______ and _________ the business

Rely on a _______ environment at different levels in the business

_____________ ______________

Organizing Work Teams

Organizing Work Teams

Organizing employees to work in _______ toward a _____________ goal

________teams may be formed to address a specific issue at any given time

Other teams produce specific __________ or ______ of a product.

__________ are teams that work as liaisons between the customer and the supplier

Quality Control

Quality Control

Quality control is the process of __________ products to ensure that they meet the required _______ ____________. Checking completed products for faults

Achieved through inspection

Quality inspectors _______ or _____ every product, samples from ____ batch, or individual samples at _____________.

Quality Control

The main objective of quality control is to ensure that the business is _________ the _________ it sets for itself.

________ is not possible – there is always some ___________.

Quality control involves setting standards for how much variation is _____________.

Questions?