TOPICS WE WILL BE COVERING TODAY:

• HAND SHAKES• DINING ETIQUETTES• BUSINESS ETIQUETTES• SOCIAL NETWORKING

Handshake

Handshake

What is a handshake?

• A handshake is a short ritual in which two people grasp one of each other's like hands, in most cases accompanied by a brief up and down movement of the grasped hands.

Handshake

Importance of handshake• First impression of the person

• It reflects your personality

• Represents an expression for equality

• In ancient times ( to seal a deal)

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Types of handshakes Dead Fish

The Puller

The Pusher

Politician Shake

The Top-Handed Shake

Teacup

The Bone Crusher

Good Handshake

American Style of Dining• Fork is held in left hand--tines down and

handle hidden--and knife in your right hand. • Cut one piece of food at a time.• Lay knife across top of plate--serrated edge

facing you.• Transfer fork to right hand to actually eat.

Dining Etiquette1)Dinning etiquette are the code of behavior that the person should follow while dinning.2)Important- makes impression ,people notice

American Style Of Eating

American StyleResting Position

American StyleFinished Position

1 2

3

European Style of Dining

• Europeans – continental style• Follow Step One of American Style.

Leave your knife and fork in same position as Step One. Take bite with fork in left hand and place food in mouth with tines face down. Napkin Strict compared to American style

European Style of Dining

European StyleResting Position

European StyleFinished Position

1 2

3

INVITATION and ARRIVAL• Respond to invitation

• Dressing• Talk to people around

• No personal items on the table• Do not change place cards

• Give importance to the people with you

Napkin Utensils• When to take it?• How to place it?• Purpose• What do I do if I leave the

table temporarily?• What do I do when I’m

done with my meal?• How to sit?

• Spoon- pencil• Knife- index finger on the

center• Cut with knife (right) and

eat with fork (left)• Pizza position• 10:20 position• Grasp a glass by its stem• Do not turn a glass up-side

down• Do not clink glassware

Condiments Soup

• Bread: It can be served in 2 ways

• How to eat?• Pass it on• Pass other condiments• Salt and pepper

• What to use?• How to drink?• Shallow bowl• Soup cup with liner• After meal, where do I

put my silverware

Salad Main Course

• Before main course• Knife & fork or fork only• How to eat?• Place the silverware

after course

• Generally pre-plated• Served from left• Cleared from right• How to eat?• Taste food before

adding sauce, pepper, salt etc.

• Incase of French Service

Fingerbowl Dessert & Toast

• Obvious reason• How is it brought?• What to do?• What to do after

cleaning my fingers?

• What to use?• 3 types of toasts• No clinking of glass• Don’t sing happy

birthday for yourself!

Business Etiquette

Get The Name Right

Don't Forget The Golden Rule

You Attract More Flies With Honey Than Vinegar

Saying "Please" and "Thank You" made your parents proud of you as a child, so, too, will nice manners win you friends in business.

treating coworkers and employer with respect

creates a pleasant work environment for everyone.

Expected behaviors and expectations for individual actions within business

• "Treat others like you want to be treated."

BUSINESS ETIQUETTES• Never start into business

discussion before the host does.

• One may talk about soccer, family, or children.

• Don’t bring up the topics politics , poverty, religion.

• Prefer face-to-face meetings.

• Communication is informal

• Never rush the relationship-building time.

• Expect a great time reviewing details.

• Use local lawyers and accountants.

• Try to schedule Business meeting may be 2-3 weeks in advance.

• Don’t appear impatient if kept waiting.

Do’s and Don’ts

• Do wait for a female business colleague to initiate the greeting. Indian men do not generally shake hands with women out of respect.

• Do use titles whenever possible, such as “Professor” or “Doctor”. If the person doesn’t have an official title, use “Mr.”, “Mrs.”, or “Miss” and their last name.

• Don’t refuse any food or drink offered to you during business meetings.

Body Language

Do’sMake frequent eye contactSmileTake notesNod frequentlyKeep you hands out of your

pocket

Don’tsSlouchCross you armsTap your feetClear your throat

repeatedlyBite your lips or

nails

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Benefits of Business Etiquette

• Professional image • Tools to impress the

client• Perception of

trustworthiness• Establish a rapport• Create a winning style

First Impressions• Within 30 seconds people judge your

– Economic level– Educational level– Social position– Level of sophistication– Level of success

• Within 4 minutes people decide your– Trustworthiness– Compassion– Reliability– Intelligence– Capability

How to make a First Impression?

• Determine audience• Identify their expectations• Establish objectives• ABC ’s of image

Professional Etiquette— Meeting and Greeting

• Handshake• Know whom to introduce

first• Eliminate slang/jargon from

your vocabulary• Always on time, always

organized, always ready• Be prepared

Showing Respect• Always use last names with customers unless

they are about your age and rank• Don’t keep customers waiting• Escort clients out • Builds credibility• Refrain from gossip

E-mail Etiquette• E-mail only those people to

whom your messages actually pertain to

• M-ake a point of responding to messages promptly

• A-lways use spell-check and grammar check before sending messages

• I-nclude your telephone number in your message

• L-earn that e-mail should be used for business rather than personal use

Meeting Etiquette• Arrive early• Always have your calendar,

notebook & pen• Never bring up personal

problems/issues • Stay on schedule• Do not interrupt• Cell phones and computer

switched off

Telephone Etiquette

• Answer the phone with your name and company (or department)

• When placing calls, state your name and company or department immediately when phone is answered

• Speak clearly• State the purpose of your call• Always smile • Say please and thank you• Judge your audience before making small talk

Dressing Etiquettes

• “Dress like a professional and you will feel like a professional”

• Formal business attire requires suit, blouse and shoes in a conservative color and corporate style

• Skirt suit is recommended unless your research indicates that’s pant suits are common in the company

Hair, Make-Up, Perfume• Hair must be simply styled and must not draw

attention• Make up should be conservative and must not

be noticeable• Avoid perfumes, as interviewer might be

allergic

SOCIAL

NETWORKING

Social Network DefinedA social network web site allows a user to:

1) Create a “profile

2) Select other members

3)  Communicate and engage

Creates a social graph

4)  Recently: Use an interface (API) to build applications Self expression Social utility

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HistoryEarly social networking websites:

1995 - classmates.com

focused on ties between former schoolmates

1997 – sixdegrees.com

focused on indirect ties

Modern social networking websites:2002 – Friendster

now mostly used in Asia

2003 – MySpace

most popular social networking site in 2006

2004- Facebook largest and fastest growing site in the world

2005 - Bebo stands for “blog early, blog often”

What are you using?Social Network Stats

Facebook750.000.000 Registered Users

MySpace125.000.000 Registered Users

LinkedIn100.000.000 Registered Users

Twitter200.000.000 Registered Users

• Biggest Social Networking Site till date(663,000,000+ users)

• Has active users from 223 countries• India has the 2nd largest no. of members on FB(1st-

US)• Companies entering Facebook, to get a bigger

market• Social Hub as well as gaming portal• Developed by Mark Zuckerberg in February 2004• 2nd most visited website in the world

• launched in August 2003• Comments• Profile customization (HTML/CSS)• MySpace profiles for musicians• redesigned many of the features of its site in both layout and in

function• changed its logo to coincide with the new site design• Despite the new design, user adoption continued to decrease

• A micro blogging site enabling people to publish messages(TWEETS)

• Developed by JACK DORSEY on 21/3/2006• Enables linking up with people of different work

backgrounds• Corporates entering to give a sneak peek about

the company• India- 2nd largest user country (1st- US)• 175 million members all over the world

Importance of Social Networking

In Business

Brand Building

Research

Database

Feedback

Adapt to change

Thank You