Post on 26-Dec-2015
Business Continuityfor Facilities
ManagersPeter Carr
FastTrack Solutions Ltd
021 638190
Introduction
What Why How
Business disruptive scenarios
From the group – 5 mins
How did I do? Loss of critical records
Fire
Loss of key people
Computer system failure
Computer virus/hacking
Natural disaster
Utility disruption
Transport disruption
Rogue employee
Theft/fraud
Failure of key equipment
Brand damage
Loss of key customers
Loss of primary workspace
Failure of critical supplier
Market shifts
Product recalls
Police activity
Terrorism, bomb threats and biohazard attack (e.g. anthrax)
Bio-infections, e.g. Legionella, and pandemics (e.g. Ebola-type diseases, SARS, Asian/bird flu)
Consequences of these events Loss of stock / production capability / workspace Unable to service customers
They are forced to look to your competitors (who will bend over backwards to serve them)
The company loses revenue – long term
The company (and your) brand gets damaged
Some companies don’t recover Closure/takeover
Bankruptcy
Redundancies
The faster operations recover, the better chance of survival Insurance may pay for your rebuild, but won’t keep your
customers
Facilities Management responsibilities
Loss of critical records
Fire
Loss of key people
Computer system failure
Computer virus/hacking
Natural disaster
Utility disruption
Transport disruption
Rogue employee
Theft/fraud
Failure of key equipment
Brand damage
Loss of key customers
Loss of primary workspace
Failure of critical supplier
Market shifts
Product recalls
Police activity
Terrorism, bomb threats and biohazard attack (e.g. anthrax)
Bio-infections, e.g. Legionella, and pandemics (e.g. Ebola-type diseases, SARS, Asian/bird flu)
Loss of primary workspace – Long term(Scenario)
Assumptions: Manufacturing organization – widget production
Offices are impacted (sales, marketing, finance, HR, IT staff, call centre)
IT still working Manufacturing/operations still operating Warehouse full and not impacted
A bad day at the office?
Loss of primary workspace – Long term(Strategies)
Find & fit-out a new office
(is there another strategy?)
Loss of primary workspace – Long term(Strategies)
That leaves the business with a major problem! How does the business keep ticking over until the new
office is ready?
Loss of primary workspace – Long term(FM Responsibilities)
From the group - 5 mins
Hint, you might like to consider 3 areas:
Old premises
New premises
Lifeboat (until new premises is ready)
Old site - how did I do?
Deal with emergency services Secure premises Arrange utility disconnection Arrange for recovery of critical items (if possible) Arrange site clean-up/demolition/rebuild Deal with insurers
New site - how did I do?
Identify alternate premises Sign lease (poor negotiating position) Arrange fit-out Etc.
How long will it take to get new site ready?
Is the lifeboat big enough to cover this time?
How can the business serve its customers in the mean time?
Temporary site - how did I do?
Gather business requirements Size of lifeboat (critical staff only)
Power / AC / Technical
Identify temporary premises Sign lease (poor negotiating position) Arrange fit-out
What about the non-critical staff – work from home? On Leave?
How long will it take to get temp site ready?
How can the business serve its customers in the mean time?
Will the business actually survive until temp site is up?
What is in the FM’s BCP for loss of premises?
Checklist of immediate actions (brief for temp resource?)
*** Time estimates for the business (lifeboat & replacement sites) ***
Lifeboat shopping list (size & special requirements) Replacement site shopping list Regular market update – vacancy rates etc.
What is in the FM’s BCP cont.
Contact lists Temp/contract resources
Structural engineers
Insurance broker
Real estate agents
Fit-out companies
Office furniture suppliers
Decision makers / signatories for the company
Mobile + home phone, address, personal email
Testing:
Walkthrough Table top Simulation
Be realistic
Capture issues, convert to actions and solve them
Another scenario?
Utility Failure (I ran this last week with ASB) 1 hour workshop with:
Facilities Management
Health and Safety
Information Technology
Business Continuity
Output: Summary, per utility for Senior Leaders
Actions to be taken in the event of a failure (a plan)
Some additional improvement ideas
Water
Water - 2
Water - 3
Result: Senior leaders understand the resilience of the
building to utility failures Facilities have a plan (guideline) to follow on an A4
page There are a few low cost options to build more
resilience
What else is needed?
Questions?
Thank you!Peter Carr
FastTrack Solutions Ltd
021 638190
peter.carr@fasttrack.co.nz