1

Business Class: Etiquette essentials for success at work

By Jacqueline Whitmore

Roberto Hernándezj.roberto.hernandez@hotmail.com

2

3

Business itself are incomplete without the ideaof manners and courtesy.

“…You can not be mannerly without being mindful of others”

So if you want to make business, you have to be mindful of others.

4

First Impressions

Small Touches = Big Business

Suit up for sucess

Master your mingle-ability

Small – talk savvy and efective listening

Agenda

5

Dining for Dollars: The Art of Meal

Techno Etiquette: Minding your manners in the electronic age.

Going Global: How to avoid international incident

The power of positive Thanking

6

Why are Important?

“Judgement” based on first impression

A first impression is difficult to change.

“It takes 20 years to build a reputation and 5 minutes to ruin it…”

Warren Buffet

First and Lasting Impressions

7

How to be prepare?

Learn everything about your client. Each one is unique!

“Customizing” builds memorable relationship

8

Be friend of the Gatekeeper: The executiveassistant

91% of Executives consider the opinion of their executive assistants to hiring or business decisions. (Robert Half International)

9

During the Meeting:

◦Measure the Mood◦Establish Rapport

After the Meeting:

Define Goals and ExpectationsDo not promise more than you can deliver.

10

Put attention to small things that would help you to keep employees and clients.

Be honestKeep your wordChoose your words carefullyHandle conflict with graceNever speak negatively.

Small Touches = Big Business

11

“Cómo te ven, te tratan”

We develop our perceptions based on what we see.

Suit up for Success

12

Look the partIf you want a position in a bank, look like banker.

Casual spells costly chaosDefine what is “casual” Define a Dress-Code

13

Details Complete a Wardrobe

Carry a quality penInvest in a few good suitsBuy quality not quantityBeware of accesoriesPut your best foot forward: shoes say a lot about us.

14

Sounding Off: Speak more professionally

Lower your pitchAvoid filler words (“um”,”like”, “you know what I mean”)Park personal problems at homeAccept Compliments

15

Networking: Is one of the most effective ways of meeting people who can help you grow your business.

Remember to PracticeSee and be seen (Visibility Rule)

Master your mingle ability

16

Give a firm HandshakeIn american culture carries a lot of weightIs one of the first connection with a person.

Winning the Name Game“A persons name is to him or her the sweetest and

most important sound in any language”Dale Carnegie

17

Networking is about making friends, cultivate relationships, gain trust.

Is not about you, is about them

Help others and you help yourself

Everyone is a potential contact.

18

Give Relationship Time to GrowDon´t push!

Staying in TouchCall or send emailsSend articles or notes

19

Small Talk break the ice and opens posibility of new realtionships.

Ask Good Questions (cannot be answered by “yes” or “no”)Identify shared interest (hobbies)Give sincere compliments

Warning! With the Rambler!!

Small Talk Savvy and Effective Listening

20

Rambler: a person who monopolize conversations.

How to handling the Rambler?Introduce the Rambler to someone else.Move to another location.Get another person in the conversation.

21

Effective ListeningListen with the intent to learn. Putting attention build trust.

22

Avoid Messy and hard to eat foods in public

Take care of the bill before your guest arrive

Do not go to dinner hungry

Meet for breakfast when you are short on time or money.

Dining for Dollars: The Art of Meal

23

Respond promptly to all invitations

If someone is toasting you, don´t drink to yourself.

“It isn´t so much what´s on the table that matters as what´s on the chairs”

W.S.Gilbert

24

25

Treat your e-mail as you would a business letter.

Cool down before sending a hot e-mail.

Return phone calls (and messages) within 24 hours.

Techno Etiquette: Minding your manners in the electronic age

26

When talking on a cellphone, speak in low voice and do not discuss private matters in public.

27

Knowing other cultures:

Do not be afraid to askTailor your business styleRefreain using first name without permissionKeep open mind.

Going Global: How to avoid an International Incident

28

“A traveler of taste will notice that the wise are polite all over the world, but the fool only at home”

Oliver Goldsmith

29

“Gratitude is the most exquisite form of courtesy”

Jacques Maritain

Sending a late thank you note is better than Not sending at all.

Show your appreciation to those who send you referrals

The Power of Positive Thanking

30

Don´t wait until you are down and out or needa favor to get in touch with someone.

Generously tip those who take good care ofyou or who make your life easier.

31

Is about being mindful of the others

When you help others you help yourself

Business are incomplete without courtesy.

Remember

32

33

Thank you!!!!

Questions?