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Vocabulary and Grammar
organisations and their struCtures 23
5 o c
5 He has too much work and needs to learn how to better
responsibility to his team.
6 Each of our team leaders has to report to the person above him
or her, in other words all information moves up the levels of
to the top.
3 Use these word parts to make words about changing
structures.
cien ple com cation perse loy du effi ment han
pli cy dep modate dle im ment ac dis
implement
4 Use the words from exercise 3 to complete this text.
Cisco began making changes in their organisational structure
because they realised there was 1 of work and
processes taking place. One problem they had was the
2 of people to other branches or parts of the
company. This was based on the idea of using network and regional
teams to 3 and operate their environments and
services. This structure was not flexible enough to 4
the type of growth that Cisco believed should take place. Once the
structure changed to a lifecycle business model, Cisco found that itwas easier to identify and 5 problems more quickly.
This has led to greater 6 throughout the organisation.
Collocations used in organisational structures
1 Complete these collocations about organisational structures
with the words in the box.
chain organise conflict delegation responsibility
line regional
1 of responsibility
2 divisions
3 of command
4 manager
5 of interest
6 the company
7 for decision-making
Reorganising a company to increase performance
1 Find the word that does not make a collocation with the word
in bold.
1 functional production line superior manager
2 hierarchy matrix functional line structure
3 communication skills future field style
4 make take do ignore a decision
5 take assume forget delegate responsibility
6 levels of organisation management customers
responsibility
2 Complete the sentences with a collocation from exercise 1.
1 I have to stay late this evening because my
manager asked me to finish the report on development processes
by tomorrow morning.
2 We use an organisational model which is a combination of
functional and line structure, in other words a
structure.
3 She just got a job in an area that is growing enormously. She works
with new technologies in the communication .
4 I get really angry when I have set out a policy and my staff
don’t keep to it. I don’t understand why they my
decision about what needs to be done.
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24 organisations and their struCtures
Modal verbs for possibility and probability
1 Look at the sentences below and underline the modal verb in
each sentence
1 Could you lower the price a little?
2 We will agree to all of the price changes.
3 We might be able to finish the report by next Friday.
4 Marco could be in a meeting.
5 They will probably sell their shares in the company.
6 She may accept a lower salary.
2 Look at the sentences in exercise 1 again and answer the
questions below.
a Which of the sentences say that something is possible?
b Which sentence asks if something is possible?
c Which sentence says something is probable?
d Which sentence says something is certain?
3 Decide which word best completes the following sentences.
1 We might / will come to the meeting, but I’m not sure yet.
2 May / Could you help with the Sternman account?
3 May / Will I ask you a question?4 We might / will definitely keep you informed.
5 He will / could probably phone after 3 o’clock.
4 Two colleagues are discussing organisational structures.
Complete the conversation using the phrases below.
Could you come up
I may well have some
I might not be able to
I will work
it may lead to
It might cause other problems
staff could contact
We could discuss
will probably have to make
Thorsten: I think that the functional structure may be the solution
to our problems.
Elisabeth: I am not sure. 1 we haven’t yet
thought about.
Thorsten: But if 2 a product manager in
Europe and in Asia that would be great.
Elisabeth: I understand what you mean. But
3 redundancies.
Thorsten: Not if it is planned carefully. We 4
changes in the near future, so we need to think about
what we need.
Elisabeth: OK. 5 with a plan that we can
then present to the board?
Thorsten: 6 on it. However
7 do it till the end of next week.
Elisabeth: I think that will be fine. 8 it again
in two weeks’ time. How does that sound?
Thorsten: Fine. 9 questions for you before
that.
5 Complete sentences 1–5 using the phrases in the box. There
are two extra phrases.
help me could be delegate more tasks. have to to travel
the global market tomorrow. will discuss to Asia. discuss it
with my report? may want to improved
1 Could you ?
2 He might have .
3 Managers .
4 Efficiency .
5 They .
6 Four of the sentences in exercise 5 are possible or probable.
Which sentence is sure?
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Skills
organisations and their struCtures 25
CEF Can Do statements
Now you have completed the exercises in this unit, read the
following statements. Tick the boxes that apply to you.
1 I can use and understand words
related to changing company
structure.
2 I can make collocations about
organisations and use them correctly.
3 I can use modal verbs of possibility
and probability, and certainty and
uncertainty.
4 I can understand and use the language
of briefings and understand what
people mean when they do not use
full sentences in conversation.
If you need more practice on points 1–4, check the Student’s
Book:
1 Lesson 5.1/5.2 2 Lesson 5.2 3 Lesson 5.3 4 Lesson 5.3
Make a note of the areas you want to practise more and how you
can do this.
Yes, I can I think I need
do this. more practice.
5 20 Now listen to the sentences spoken in an enthusiastic
way again, and try to copy the intonation.
Review!
16 Listen to track 16, which is from the Student’s Book.
Notice how the speakers brief somebody and actively
respond to a briefing.
Briefing and being briefed
1 17 Listen to sentences 1–10 and note down if they are:
a explaining
b checking and clarifying
c showing enthusiasm
d vague language
2 18 Listen to Sharon briefing Peter and answer the
questions.
1 What will Sharon be doing with Peter?
2 Who has Peter met already?
3 What has Peter been given so that he can see how his role fits into
the organisation?4 What does he think would be useful to do?
5 Who will give Peter the Health and Safety induction?
6 What are Sharon and Peter going to do now?
3 18 Listen again and note down the phrases that Sharon
and Peter use to do the following. You can look at the audio
script on page 84 to help you.
1 What does Sharon say to check that Peter agrees with her plan?
2 What does Peter say to show that he is enthusiastic about his new
job?
3 What does Peter say to show that he wants to have a tour of the
company?4 What does Sharon say to ask for clarification that Peter hasn’t had
a tour yet?
5 What phrase does Sharon use to be vague about Kyle’s job?
6 How does Peter ask for clarification of where the factory is?
4 19 When being briefed it is important that you use
the right intonation to show your enthusiasm. Listen to the
following sentences. Which speaker sounds enthusiastic in each
case, A or B?
1 I can’t wait to get started.
2 I’m keen to meet all of my new colleagues.
3 The sooner I get started the better.
4 I’m looking forward to learning more.