Building brand reputation from the inside out

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Building brand reputation from the inside out. Sean Trainor. WHY. "The purest treasure mortal times afford, Is spotless reputation" Shakespeare. BRAND. “A brand is what a brand does”. VALUES. ENGAGEMENT. - PowerPoint PPT Presentation

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© 2011 über engagement

Building brand reputation from the inside outSean Trainor

© 2011 über engagement

"The purest treasure mortal times afford, Is spotless reputation"

Shakespeare

WHY

© 2011 über engagement

SAY

WHAT

DO

HOW

“A brand is what a brand does”

BRAND

VALUES

© 2011 über engagement

SAY

WHAT

DO

HOW

“Get your people to believe that what they do is

important and get out of their way

while they get on with it”

Jack Welch

ENGAGEMENT

WHY

© 2011 über engagement

SAY

WHAT

DO

HOW

Centred around an organising

thought.

A Virtuous Cycle

HOW YOU SAY IT

WHAT YOU SAY

HOW YOU

DO IT

WHAT YOU DO

VISION&

VALUES

© 2011 über engagement

• Corporate Communications functions focussed on the message (what you say)

• Brand & marketing focussed on how Tone of voice, Visual Identity and Channels (how you say it)

• Line managers focussed on operations (what you do)

• HR focussed on behaviours (how you do it)

Line Manager

sCorporate Comms

HumanResource

s

Brand & Marketin

g

DO SAY

WHAT

HOW

Functional Focus

VISION&

VALUES

© 2011 über engagement

© 2011 über engagement

© 2011 über engagement

© 2011 über engagement

© 2011 über engagement

© 2011 über engagement

© 2011 über engagement

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