Post on 01-Nov-2014
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© 2011 IBM Corporation
Building a Smarter Workplace
Arthur Chiang – IBM Vice President of Workplace Services
March 2011
© 2011 IBM Corporation
...about people; its social
... about creating a culture for innovation
…about enabling employees to focus on their work, instead of the complexity of technology
... about business transformation
Today’s Workplace is…
... working anywhere, anytime
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© 2011 IBM Corporation
Being Driven by Key Trends
Over 250 million smart phones shipped in 2010, growing at 25% through 2013
Media tablet shipments will grow from 13.1M in 2010 to 57.5M in 2013 (45% CAGR)
57% of US workers use social media for business purposes at least once per week
Information created will increase by 5x
Sources: IDC; Gartner; IBM analysis
Nearly 25% of workers use a Smartphone that is not company-supported – creating one of the most significant security concerns
5.3 hours wasted per employee, per week due to inefficient processes
40% of IT service and support requests can be resolved through self-service; only ~5% actually are
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© 2011 IBM Corporation
People are Working Differently
Within six years, workers will collaborate 80% of their time
Work will flow seamlessly, fluidly, across fully connected and visible processes
Work increasingly will involve external partners
Agility will become a key performance metric
Proactive processes will be strengthened with predictive capabilities
Work will not be centered on an organization but on a community of people
Batch processing will be forgotten; real-time will be the new normal
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Source: IBM CEO Study 2010
© 2011 IBM Corporation
Industries are Evolving to a New Workplace
PharmaceuticalsGetting to market faster
• Enabling greater productivity, better collaboration, and faster decision-making through smart phones
• Reducing total cost of ownership for mobile services by 30%
Banking and Financial Creating new business
• Providing a flexible work environment by enabling anywhere, anytime work through cloud computing Reduce cost of replacing PC’s while supporting a variety of employee work styles
Public SectorIncreasing city safety
• Improving police force operations by enabling officers to check identity and visa status through mobile devices Reducing the amount of time to submit a query and eliminating errors
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© 2011 IBM Corporation
The Workplace of the Future is Now
Technology has converged to enable the next phase of the Internet to be personalized, interactive, mobile, device
independent and connected to the Cloud
That infrastructure must help businesses move to the new workplace
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© 2011 IBM Corporation
Enablers of a Smarter Workplace
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© 2011 IBM Corporation
Enterprises are Internal and External Social Networks
Humans are social and want to communicate
The web is social
A social business embraces networks of people to create business value
Teams work faster with one another, generating more ideas
Workers bypass bottlenecks to share knowledge and react faster
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© 2011 IBM Corporation
Importance of Social Business for Standout Organizations
People are transforming the way they interact...and this transformation is impacting the way business is being done
95% of standout organizations will focus more on “getting closer to the customer” over the next 5 years.
– IBM CEO Study 2010
Standout organizations
are 57% more likely to allow their people to use social and collaborative tools.
– IBM CHRO Study 2010
Why Social Business is important...
69% of respondents report measurable business benefits from Web 2.0 tools, including better access to knowledge, lower costs of doing business, and higher revenues.
– McKinsey Global Survey 2009
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© 2011 IBM Corporation
IBM Embraces Social Computing
Innovation Jam: 150,000 people, 46,000 ideas, $100M invested
IBM brand strategy starts with the employee
Surfacing experts in media: “I’m an IBMer”
Surfacing experts on the web both inside and outside the firewall
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“Use social media as a means to expose IBM’s experts and expertise to the world”- Adam Christensen, IBM Social Media Communications
© 2011 IBM Corporation
Mobility Has Tremendous Potential and Challenges
The ability to work anywhere, anytime from any device
Smartphones and tablets are exploding in the marketplace from a variety of vendors and platforms
Personally owned devices are gaining traction in the enterprise
Security is a key area of concern for enterprises of all sizes
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© 2011 IBM Corporation
Enabling End to End Mobility in the Workforce
Business challenges:Deliver differentiated and enhanced guest services, especially for corporate clients and hotel owners; architect solution for mixed global e-mail platforms for 5,000+ end users with smartphones
Solution: A managed and integrated solution:
- Enterprise mobility services for BlackBerry®, iPhone and iPad lifecycle
- Email, web and calendar access and support with end user help desk
- Build mobility device access to business intelligence for operations reporting
Benefits: Adoption of mobility computing solutions deliver clear business value
and employee productivity improvements
Changed how technology innovation is delivered in the corporation
Improved total cost of ownership and infrastructure savings that enable for 30 percent smartphone growth over 5 years
Subscription-based pricing simplifies billing and tracking and helps predict costs
Solution components: IBM Mobile Enterprise
Services solution, including:– BlackBerry®
Enterprise Server, iPhone and iPads
– E-mail, Web and calendar support
– End user help-desk capability
– Enterprise application support for smartphones
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Industry: Hotel and Hospitality
© 2011 IBM Corporation
What is Cloud?
End users have been using Cloud and software as a service (SaaS) for many years
Cloud is a new consumption and delivery model
Cloud computing helps enterprises transform business and technology
Public, private and hybrid Clouds
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© 2011 IBM Corporation
Cloud Advantages
Do more with lessReduce capital and operational expenses
Reduce riskEnsure right levels of security and resiliency
Higher quality servicesImprove quality and deliver new services
Business agilityExpand or contract based on business needs
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© 2011 IBM Corporation
Leveraging Desktop Cloud to Enable Secure Mobility
Desktop Virtualization enables a safe and secure mobility
implementation
1.Data remains in the data center not on the device.
2.Applications remain in the data center not on device.
3.Legacy application can be supported on mobile devices.
4.Support for personal mobile device use.
Why is this important?
Challenges• Easily lost• Target for theft• Consumer grade security• Consumer grade device management
• Requires OTA support processes
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© 2011 IBM Corporation
Mobility and Cloud for Secure Mobile Solutions in Healthcare
Mobility…… bringing healthcare to the point of care ……. data is more secure in the data center ……. immediate access to critical information ……. patient information entered quickly, easily and once ……. support the highly collaborative healthcare environment
Home healthcare- Nurse arrives. Checks and records patient information. - Connects to Bluetooth device. - Sends information to the data center wirelessly.
Patient portal - Access via any device.- Learn about procedure.- Preventative care.- Viewing records.- Understanding rights.- Care reminders.
Nurse on rounds- Checks each patients chart. - Noting vital signs and medications, logs her observations.- Never pushed a cart or waited for a station. - Devoting more time to patient care.
Doctor at home or mobile- Off shift doctor gets a call. - Using an iPad, pulls patient record.- Checks medical references and send instructions.
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© 2011 IBM Corporation
Information Technology: what tools and technologies are needed to enable various personas to effectively do their job and drive innovation? What is the role of the Cloud?
Human Resources: what are the right policies, guidelines and programs? How do you manage a transitional workforce?
Legal: what are the legal requirements in different geographies?
Security: how do you ensure your intellectual property is secure on a variety of devices and on the Cloud?
Learning: how do you educate your workforce about this new way of working? How do you bridge the generation gaps?
Communications: how do you make sure your workforce hears key messages? How do you make sure you hear your workforce?
Governance: how do we align IT strategy with business strategy and ensure that we are on track to achieve our goals?
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Getting Started
Visit IBM at Booth 402!
© 2011 IBM Corporation
Questions?
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© 2011 IBM Corporation
Thank You!