Post on 10-Dec-2014
description
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BUILDING THE FUTURE CALL CENTERWITH TWILIO & SUGAR CRM
EVAN CUMMACK (@CUMMACK)SOLUTIONS ARCHITECT, TWILIO
1. API-DRIVEN COMMUNICATIONS2. TWILIO CLIENT & WEBRTC
3. TIGHT ECOSYSTEM INTEGRATION
Cloud Communications API
Cloud Communications API
HTTP Web & Enterprise Systems
Cloud Communications API
HTTP Web & Enterprise Systems
HTTP Web & Enterprise Systems
<SAY><PLAY><DIAL> <CONFERENCE> <RECORD> <QUEUE> <SMS>
Initiate a voice call$account->calls->create();
Send an SMS$account->sms_messages->create();
MAKE THINGS HAPPENIN A SINGLE LINE OF CODE
Click to callPhone number provisioning
SMS surveyingAudio conferencing
Proactive notifications
<DEMO>ONE</DEMO>
Twilio ClientNative libraries to embed voice functionalityin iOS, Android and JavaScript applications
Web: JavaScriptTwilio.Device.connect(function (conn) { console.log("Boom!");});
Android: Javapublic void connect(){ connection = device.connect(null, null); /* boom */}
iOS: Objective-C-(IBAction)dialButtonPressed:(id)sender{ MonkeyPhone* phone = appDelegate.phone; [phone connect]; // boom}
Now with addedWebRTC!
<DEMO>TWO</DEMO>
<DEMO>THREE</DEMO>
www.twilio.comcummack@twilio.com
@cummack