Post on 29-Mar-2016
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All of our energy for a better world
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Our history, the story of modern Italy
Retracing the history of Enel is a recapitulation of key events in Italian history, starting with the effort to satisfy a primary need: bringing electricity to all Italians.
At the start of the 1960s, not all Italians had electricity in their homes, and per capita consumption was still well below that in the other major European countries.
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November 27, 1962: Italy’s Chamber of Deputies
approved the nationalisation of the electricity
system in order to respond to rising demand for
electricity and ensure that all Italians would have
access to electricity on the same conditions.
December of that year saw the creation of
Enel, the Italian National Electricity Agency.
It was charged with the task of performing
all activities connected with the generation,
import, export, transport, transformation,
distribution and sale of electricity.
Enel took its first steps in a highly fragmented
environment, with the industry’s 1,270 companies
to be absorbed, rationalised and coordinated. It was
also necessary to create a single, comprehensive grid
to distribute electricity throughout the country.
In response to this need, the National Dispatching
Centre was set up in Rome to serve as the “brain”
of the system, coordinating delivery of power
to customers and provisioning from abroad.
By the end of 1971, 98.8% of the country had been electrified, with just 656,000 people lacking service to their homes. This is only half the level estimated in 1965.
Between the late 1960s and early 1970s, Enel
grew to become Italy’s second-largest company by
revenue, behind only Fiat.
The first major energy crisis erupted in 1973,
when the Arab countries slashed oil production
and the world’s governments implemented
a variety of emergency measures to reduce
electricity consumption. In Italy, the National
Energy Plan for 1975 was designed to reduce the
country’s dependence on oil, looking favourably
on nuclear power.
“Car-free Sundays” began, shops cut their hours and TV broadcasts signed off at 10:45 p.m.
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During the years of austerity, Enel accelerated its research into nuclear power and upgraded its hydroelectric plants. It also helped to promote the more rational use of electricity by providing families with simple guidelines on how to save energy.
The updated National Energy Plan for 1986
provided for the construction, among other
options, of nuclear power plants with a total
capacity of 12,000 MW. But in April of that year,
the Chernobyl nuclear power plant exploded in
Ukraine, leading to a referendum in Italy the next
year calling for the immediate suspension of Italy’s
nuclear power programme.
In 1991, Italy began liberalising the electricity
generation industry and, in 1992, Enel became
a joint-stock company. The 1999 Bersani Decree
liberalised the electricity industry, and Enel was
required to dispose of at least 15,000 MW of
capacity by 2002.
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In the following years, the Group moved into the international
market, devoting careful attention to issues such as sustainability
and developing emissions-reducing technologies. This investment
has grown over the years, with the goal of continually improving the
Group’s environmental performance.
Enel’s expansion abroad was consolidated with major acquisitions
in Eastern Europe, the United States and Canada, France, the Iberian
peninsula and Latin America, giving it a presence in 40 countries.
This has been the cornerstone of Enel’s strategy to become
a multinational company that represents a global benchmark
in the industry.
Enel’s strategic geographical positioning makes it an engine for
economic development in many of the countries in which it operates.
The Group has continued its commitment to renewables and the
consolidation of expertise in the nuclear power sector, participating
in the construction of new power plants and forging international
accords.
Enel’s share capital is held by the Italian Ministry for the Economy
and Finance, Cassa Depositi e Prestiti, major international investment
funds, insurance companies, pension funds, ethical funds and 1.5
million retail investors.
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Identity, Mission, Objectives
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Our mission is to create and distribute value in the international energy market, to the benefit of our customers’ needs, our shareholders’ investment, the competitiveness of the countries in which we operate and the expectations of all those who work with us.
We serve the community, respecting the environment and the safety of individuals, with a commitment to creating a better world for future generations.
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Business plan In its 2012-2016 business plan Enel continues along the same
path and defines a set of industrial priorities that map out the lines
of development for the entire sector:
• consolidation of market positions;
• integration of acquired entities and businesses;
• research and innovation along the entire production chain;
• industrial growth, especially in developing countries;
• development of carbon-free technologies;
• financial stability.
The Group plans to invest 27.2 billion euros by 2016.
An expanding business Enel is now an international Group that operates in 40 countries
across four continents.
Enel operates along the entire energy value chain, with a balanced
generation mix, from the provisioning of fuels to the generation,
distribution and sale of electricity and gas to end users.
The Group continues to grow and generate value for its shareholders,
fully respecting the rights of its stakeholders and the balance
between economic, environmental and social concerns, continually
raising its international profile.
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To Enel sustainability means producing,
distributing and selling electricity and gas by
innovating and respecting the environment,
employees, customers, communities and investors.
Sustainability guides the corporate strategy, and
business is conducted on a foundation of rigorous
principles. The Code of Ethics, adopted in 2002
and updated constantly thereafter, establishes 16
principles of conduct. The Group’s commitment is
reinforced by the contribution of Endesa, which has
taken up the challenges of corporate responsibility,
developing a 5-year sustainability plan.
Enel seeks to nurture a new culture of global
responsibility: Sustainability Day is an annual
opportunity for an international exchange of
new ideas and effective practices for managing
business responsibly. Since 2002, Enel has issued
a Sustainability Report to accompany its financial
statements. In it, we provide a comprehensive and
understandable picture of the Group’s efforts
in the area of sustainability.
Present for the ninth consecutive year in the Dow
Jones Sustainability Index (DJSI), in addition to
the FTSE4Good and Carbon Disclosure Project,
Enel’s engagement to sustainability has been
rewarded through the trust of Socially Responsible
Investors (SRI) who represent 13.9% of the
institutional shareholders (as of December 2011).
Enel and Endesa are also long-time participants
in the Global Compact, the forum sponsored
by the United Countries that brings together
governments, corporations, international agencies
and civil society organisations to address critical
issues associated with globalisation.
Enel and Endesa also take part in the Global
Compact LEAD programme, which brings together
the top 100 companies worldwide, selected with
the goal of promoting the UN’s global model for
business sustainability.
Responsible business: sustainability and ethics
Electricity is a necessity for everyone. Enel is responsible for ensuring sustainable, affordable and accessible energy.
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Group profile
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The Group operates in 40 countries, serving over 60 million residential and business customers and has one million three hundred thousand investors.
Enel is one of the largest utilities in the world, the biggest electricity company in Italy, Spain and Slovakia, and the largest private operator in Latin America.
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Energy in figures
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Countries
Customers
Ebitda
Extension of electricity lines
distribution of electricity to end users
Millions
Billion euros
TWh/year
km
People
Billion euros
Continents
Human resources
investments
40 1)
60.8
17.7 5)
434.13)
4 98,036
74,877
27.2 4)
Millions
Shareholders
1.3
1,826,800
Value as of 30.09.2012
Data source: Enel
Please refer to Notes on inside back cover
MW
total renewable installed capacity
MW TWh/year
total production
291.2 2)35,508
total net installed capacity
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A commitment without borders
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Today, Enel is working to consolidate its businesses in the areas in which it operates and to further integrate its operations, becoming a global leader in the energy industry.
From Canada to Argentina, Morocco and Russia, over the years Enel has pursued a strategy of international expansion, achieving a presence on four continents.
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Canada125 MW
USa1,113 MW
Mexico127 MW
HondurasTransmission power line SIEPAC
El Salvador*
161 MW
Guatemala163 MW
Panama300 MW
Costa Rica55 MW
NicaraguaGeothermal exploration licenseTransmission power line SIEPAC
Colombia2,866 MW2.7 million customers
Peru1,748 MW1.2 million customers
brazil1,065 MW5.9 million customers
argentina4,403 MW2.4 million customers
Chile5,646 MW1.6 million customers
Enel in the world
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italy39,813 MW31.5 million customers
Germany Commercial company/Gas and power trading
NetherlandsFinancial holding/Gas and power trading
belgium405 MW
France166 MW
United KingdomGas and power trading licence
ireland1,013 MW
Russia9,007 MW0.1 million customers
Slovakia5,401 MW
Czech Republic Branch/Energy sells and trading
Poland Branch/Energy sells
turkeyRepresentative Office
CroatiaEnergy trading
bulgaria42 MW
Romania292 MW 2.6 million customers
indonesiaBayan 10% Representative Office
Philippines Endesa Carbono Office/CDMprojects
ChinaRepresentative Office/CDM projects
South africaPhotovoltaic projects Helios Gauteng
Saudi arabiaBranch/Power plants
EgyptExploration license upstream gas
algeriaBranch/Exploration license upstream gas
Morocco123 MW
Portugal418 MW
Spain23,449 MW12.8 million customers
Greece246 MW
*Non-consolidated partnership with LaGeo
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Sources of power
Today, Enel generates electricity from fossil fuels, renewable resources and nuclear technology.
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Energy is touched by magic. It is born out of fossilised material buried deep in the earth for thousands of years, from the force of the natural elements, from a controlled nuclear reaction. This magic is unleashed through applied science: Enel’s advanced technology.
291.2TWh/year
total production
*Cycle Combined Gas Turbine
CoalOil and gas
Renewables
28.7%13%
28.4%
CCGt*
Nuclear
16.3%
13.6 %
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Fossil and nuclear fuels: energy from our planet’s heart
Enel and natural gas:
Italy
Algeria
Spain
Egypt
Russia
Chile
Enel is participating in two regasification terminals (Reganosa and Gascan) and is a long-term capacity holder in the Huelva, Barcelona and Sagunto terminals.
Enel has a stake in a gas portfolio that includes about 700 million m3 in reserves in the Longanesi gas field in Emilia Romagna. It is also developing a regasification terminal at Porto Empedocle (Sicily) with a capacity of 8 billion m3/year.
Enel has a 19.6% stake in the SeverEnergia consortium that has proved and probable reserves of 6 billion barrels of oil equivalent.
The consortium operates four fields in the Yamal-Nenets region of western Siberia.
Enel has a stake in the construction of two gas pipelines (Galsi and Medgaz). It also takes part in two exploration and development licenses of gas fields at Southwest of the Country.
Enel holds an exploration license for the Nile delta area in a joint venture with Total.
The Group holds a stake in a regasification terminal (Quintero).
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Gas
The low environmental impact of electricity
generation from gas makes this resource the basis
of a balanced and sustainable energy mix.
Enel is now one of Europe’s largest natural gas
operators, providing gas both to its own power
plants and to 4.5 million end users.
Enel is an active player in the gas industries of Italy,
Spain, Russia, Algeria, Egypt and Chile.
The Group’s strategy is to develop a
vertically-integrated presence at all levels
of the gas market, from research, extraction
and transformation to sale and distribution.
The new combinedcycle plants (CCGT)
For over a decade Enel has been implementing a
major plan to reconvert old oil-fuelled plants into
new combined-cycle plants fuelled by natural gas.
Its investment in Italy has involved the installation
of 4,573 MW of capacity and an annual reduction
of 10 million tonnes in CO2 emissions.
The 11 new combined-cycle plants have a global
efficiency of 56%, compared with the 39% of a
traditional plant. Enel also operates CCGT plants in
the Iberian Peninsula, with an installed capacity of
4,559 MW. Two new plants, each with an installed
power of 410 MW, are in operation in Russia since
July 2011. A CCGT plant with similar characteristics
has been recently completed in Belgium.
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Coal is the world’s most commonly used resource
for generating electricity, accounting more than
40% of electricity generated. Enel has an installed
capacity of over 17,000 MW and an annual
production of 83.5 TWh, providing for the energy
requirements of over 30 million families.
Enel has coal-fired plants in Italy (8 plants with
over 6,746 MW of capacity), Spain (10 plants
with a capacity of 5,533 MW), Russia (one 3,623
MW plant that is among the largest coal-fired
plants in the world), Slovakia (849 MW) and Latin
America (488 MW). Enel also plans to strengthen
its presence in the sector by investing in power
generation in Romania with the construction of
two clean-coal plants in Braila and Galati.
The Group is also involved in coal provisioning.
When it acquired a 10% stake in the Indonesian
company Bayan, Enel also signed an agreement for
the supply of a specified amount of coal through
December 2019.
Coal
Clean-coal plants without CO2: the technological marvel of Torrevaldaliga Nord
structures and equipment employed to improve
generation efficiency and reduce environmental
impact by cutting CO2 emissions by 18%.
Once operating at full capacity, the plant
will generate around 12,000 GWh per year,
meeting half the electricity needs of the entire
Lazio region.
Finally, the emissions that make coal use harmful
to the environment have been cut dramatically,
and “clean coal” has become a reality.
Enel is proud to be on the cutting-edge of this
development: the Torrevaldaliga Nord (Italy) plant
at Civitavecchia is one of the most advanced coal
plants in the world thanks to the technologies,
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Nuclear
In Slovakia Enel owns two plants for an overall
installed capacity which amounts to 1,816 MW
and is involved in the construction of units 3
and 4 of the Mochovce power station.
Approximately 14% of the electricity produced by
the Group is generated using nuclear sources of
energy.
Enel is one of the major nuclear operators
in Europe , with an installed capacity of
approximately 5,351 MW and roughly 1,000 MW
currently being developed.
Through Endesa in Spain, the Group manages six
pressurized-water reactors and one boiling-water
reactor in collaboration with the Country’s main
utilities for an installed capacity of 3,535 MW.
The new frontier of CCS and international agreements
oxycombustion technology at its coal-fired
plant in Compostilla (Spain). Enel is also involved
in the Clean Development Mechanism (CDM),
with a portfolio of more than 100 projects and
participation in numerous international funds,
giving it total potential emission credits of over 200
million tonnes of CO2 equivalent through 2020.
By creating a new carbon unit for the Group, Enel
and Endesa have become leaders of CDM projects
with around 13% of all credits already certified
by the United Countries, for an equivalent of 50
million tonnes of CO2.
Enel has long been a participant in the European
effort to develop zero-emission thermoelectric
plants, with intensive research into the leading
carbon capture and storage (CCS) technologies.
These activities include the following projects: the
plant to be developed at Porto Tolle (Rovigo - Italy),
one of the most advanced in the world, for the pre-
commercial demonstration of post-combustion
capture technology with off-shore storage;
the pilot plant, built at the Brindisi power plant,
for CO2 capture using post-combustion
technology and Endesa’s projects using
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Sustainable energy Water, Earth, Sun and Wind
Generating electricity from renewable resources allows Enel to
meet two very important needs: the growing demand for electricity
and reducing emissions. Renewable resources also help reduce
dependence on the countries that produce fossil fuels.
35,508MW
total net installed renewable capacity
total renewable energy capacity by sources
30,407* MW
31%*Hydroelectric*It includes large hydropower plants
4,002 MW
4.1%Wind
769 MW
0.8%Geothermal
330MW
0.2%Others
Renewable resources: Enel’s international commitment
Enel is one of the world’s leading players in the
renewables sector, both in terms of installed capacity
and output.
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Between 2012 and 2016 Enel Green Power is planning
a comprehensive investment plan of approximately
6.1 billion euros in renewable energy sources,
generating growth with a net installed capacity of
up to 11.4 GW by 2016. The plan confirms a multi-
technological approach with wind taking the lion’s
share to support the medium-term growth and the
other tecnologies collectively prevailing in the outer
years of the plan.
The combined investments in emerging markets
and the multi-technological approach are still the
distinctive traits and strong points for strengthening
international leadership in Enel Green Power.
Outlook for growth
In 2008, the Enel Group created Enel Green Power, a company wholly dedicated to developing the
latest renewable energy technologies. It is already among the world leaders in the generation of
green power. With more than 650 plants either in operation or under construction in 16 countries,
and an installed capacity of over 7,600 MW, Enel Green Power generates 22.5 TWh every year and
supplies electricity to almost 8 million households, avoiding the emission of 16 million tonnes of CO2
into the atmosphere.
Enel Green Power’s goal is to develop a geographically and technologically balanced portfolio, with
installed capacity in the countries in which it operates to be expanded by leveraging the specific
characteristics of the territories involved and the expertise acquired in these technologies.
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In addition, the agreement with Sharp and
STMicroelectronics envisages the construction
of the largest manufacturing facility in Italy for
triple-junction thin-film photovoltaic panels at
Catania, in Sicily. Panel production at the plant
started in the second half of 2011.
On the research front, Enel is involved in innovation
and testing of thermal solar technologies,
of which the Archimede plant at Priolo Gargallo,
near Siracusa, in Sicily, is a prime example.
Archimede is based on a technology developed
in collaboration with Enea and is the first instance
in the world of integration between a gas
combined cycle plant and a solar concentration
plant. It is also the first plant in the world to use
molten salts as the thermal vector in the system.
Wind
Enel is a global leader in the development of wind-
based power. In Italy, Enel Green Power has total
installed capacity of 532 MW.
It also has a significant, rapidly expanding presence
on the world stage, with a total of 3,779 MW
of capacity in Spain, Portugal, Greece, France,
Romania, Bulgaria, the United States, Canada and
Costa Rica. Technological innovation is a major
focus, with studies into off-shore plants and
reducing the impact of facilities on the landscape.
Enel’s development has focused on high-value
projects in the countries with the greatest
potential.
Sun
Enel has been active in the solar power sector,
and especially in photovoltaics, right from the
early development of these technologies.
Enel Green Power is heir to Enel’s long-standing
tradition in this sector and seeks to expand the
number of photovoltaic systems installed and
develop the related know-how.
This effort includes its partnership with Sharp,
created to develop new photovoltaic fields by
2016 with a total installed capacity of more than
500 MW in the Mediterranean region.
Enel Green Power’s activities in the photovoltaic and thermal solar sector are continually evolving, including in the retail market through its Enel Green Power Retail franchising network. Comprising over 700 affiliates throughout Italy, EGP Retail plays a leading role in the domestic market for energy solutions and distributed generation.
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Earth
With an installed capacity of 769 MW, Enel Green
Power is among the world leaders in geothermal
power. Italy is one of the main producers of
geothermal electricity, with 5 TWh per year.
Enel Green Power also operates in the United
States, El Salvador and Chile, with plants
in operation or under construction and exploration
projects.
The company is a leader in innovation and research
into low enthalpy technologies. Examples of this
are the applications for the construction of the
Stillwater and Salt Walls plants in Nevada (USA).
Water
Among all renewable energy resources,
hydroelectric power is the oldest and most widely
used. It meets 16%* of world electricity demand,
with even higher peaks in some geographical areas.
Enel Green Power operates almost 300 mini-hydro
plants with an installed capacity of 1,513 MW
in Italy and 1,121 MW in the rest of the world.
Enel’s total installed capacity from large-scale
hydroelectric plants is 27,773 MW. It is seeking to
grow further in this sector by developing innovative
projects in high-potential countries.
*Source: WEO 2012
Biomass and Fuelfrom Waste
Biomass energy is generated from the combustion
of wood, agricultural waste and other organic
materials. Enel Green Power’s biomass operations
were performed by Enel Green Power North
America (Canada, St. Felicien) and 3 Enel Green
Power España plants with a total capacity of 44 MW.
Moreover, in collaboration with the University
of Pisa, Enel is developing a power farm to
experiment innovative crops for the production
of biomasses with a high content of energy and
develop processes and technologies for the
generation of alternative, low-cost biofuels.
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The grid: efficient, extensive, innovative
The efficiency of electricity supply services
is largely the responsibility of the distribution
network. Designing, building and operating power
transmission infrastructures and keeping them in
working order are fundamentally important duties,
and these activities require appropriate skills.
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1,826,800 434.1km TWh/year
Extension of electricity lines distribution of electricity to end users
In Italy, the implementation of an advanced system of remote
monitoring and control in recent years has made it possible to
significantly reduce both the number and duration of service
interruptions. Today, Italy’s electrical system is one of the world’s best in
terms of service quality. In order to optimise the response to problems,
Enel technicians working in the field are equipped with mobile devices
that supplement the data gathered on site with the data stored centrally,
thereby minimising response times and boosting effectiveness.
Enel’s people possess a wealth of knowledge that helps us provide our customers with excellent service, fully complying with the quality standards set by the competent authorities.
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The electronic meter: accessing the grid of the future
Enel’s route to an intelligent power grid began 11
years ago when it was the first energy company
in the world to promote remote management
and install electronic meters. Today Enel is the
world leader in digital metering, having installed
34 million meters in Italy. These systems make it
possible to carry out many operations quickly and
remotely using remote reading and management
systems, operations that once required much
more time and on-site visits by technicians. Over
the next five years, Endesa will be installing some
13 million meters in Spain. They will use remote
management technology developed by Enel based
on the excellent performance the company has
already achieved. With the contribution of Spain,
the Enel Group will reach a total of some 50 million
meters installed in Europe, including 4 million
installed by other utility companies in Italy and 1
million provided by Enel to utility companies in the
Netherlands, Montenegro and Malta.
From Smart Grids to Smart Cities
Smart Grids represent the primary element for the
development of Smart Cities that are environmentally
friendly, energetically efficient and sustainable.
Infrastructures, services and technologies are
gathered to create welcoming cities, where citizens,
local administrations and companies continuously
take into account energy savings, emissions and
energy consumption. In Smart Cities, generators from
renewable sources are integrated in the distribution
grid, public lighting and buildings save energy using
automation, and electric mobility is widespread.
The Enel Group has a major role in experimenting
this new model in the first pilot cities Genoa, Bari
and Turin in Italy, Màlaga and Barcelona in Spain,
Búzios in Brazil and Santiago in Chile.
With the aim of showcasing innovative solutions for
the cities of the future the Enel Group can bring, the
company will be an official partner of Expo 2015 to
be held in Milan. Enel will create a smart grid and
lighting system inside the exhibition area.
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Smart grids represent a revolution.
Tomorrow’s power grid will work like the Internet,
enabling producers and consumers to communicate and flexibly
adapt power generation.
• Address, financed by the European Community
and coordinated by Enel, works to develop
technical and commercial solutions which promote
the active participation of the customer in the
energy market. Universities, research centres and
companies in 11 European countries participate.
• Green eMotion, financed by the European
Community, aims to define the reference scenario
for electric mobility in Europe. The initiative involves
42 partners including industries, universities,
research centres.
New frontiers
Following the signing of a memorandum of
understanding, Enel and the Russian firm IDGC
Holding will be working together to develop and
implement innovative technologies for smart
grids in Russia, including digital metering and
management of the assets connected to the grid.
Through Endesa, Enel also has a presence in
Nicaragua and Honduras with the SIEPAC power
transmission system, which will facilitate energy
trading among Central American countries.
Enel participates with a leadership role in
numerous European projects for the
development of these innovative technologies:
• EDSO for Smart Grids (European Distribution
System Operator for Smart Grids)
is a non-profit organisation of which the main
distribution companies in Europe are members
with the intent of researching, developing
and building demonstrative projects on
Smart Grids.
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Listening to customers
The value of experience
Enel’s experience and culture of service have given
the Group a position of leadership in Italy only a
few short years after liberalisation of the market,
as well as a significant presence abroad, both in
Europe and in Latin America.
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In Italy today, thanks to a range of services designed to meet the real needs of consumers, 6 million households and more than 1.5 million businesses have placed their trust in Enel on the free markets for electricity and gas. Some 1.6 million households and 600,000 businesses have also opted for the free-market offerings of Endesa Energia.
56.3 4.5Millions in 11 countries Millions
Electricity customers Natural gas customers
Enel has always listened carefully
to customers and sought to
meet their needs with targeted
products and services provided
through 3,500 agents, more
than 130 PuntoEnel offices and
more than 700 Enel Green Power
Retail affiliates. Over 1,500 call
centre operators help customers
through the toll-free number,
available 24 hours a day,
and all of these services are also
available through the website
www.enelenergia.it.
On the Spanish market, Endesa has
1,500 operators and 440 customer
support centres. In addition,
at www.endesaonline.com
customers can access a range
of services and sign up
for the various product offerings
through an easy-to-use interface.
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Simple, ecological billing
Easy-to-read utility bills promote an image of clarity
and transparency with our customers.
In Italy, the introduction of online billing has helped
eliminate the printing of nearly two million utility
bills, thereby avoiding 40 tonnes of CO2.
Endesa customers are constantly informed of the
quantity of CO2 avoided with electronic billing.
contributing to the development of the energy
market with the introduction of new payment
methods and new PuntoEnel offices dedicated to
serving customers, providing customised consulting
and other services. A new online help centre is also
coming soon.
With Endesa, the Enel Group is the largest
operator in Latin America, with 13.8 million
customers served. On the Iberian peninsula,
Endesa has some 13 million customers, providing
affordable, customised rates for the residential
market.
Enel for the family
Enel’s services for households are designed to
meet individual needs. In Italy, Enel Energia’s offers
its revolutionary new flat-rate product, “Energia
Tutto Compreso Green”, which is the first of its kind
based entirely on renewable energy. There are
four consumption levels to choose from, as well as
a bonus for up to two months free of charge for
households whose consumption does not exceed
their selected level. The “Gas Tutto Compreso“
offering operates along the same lines.
In Romania, where the Group has a significant
presence in the consumer market, Enel is
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A friend of the environment
Italian businesses that switch to renewable energy
also receive renewable energy certificates (RECS)
issued by an international system established
to finance generation from renewable energy
resources.
Households can receive energy certifications too.
For new customers that sign up for one of the new
electricity and gas offerings, Enel Energia makes
specialist technicians available to certify their
homes.
Enel’s services for businesses go beyond the mere
provision of electricity.
They are all designed with the goal of boosting
productivity, thereby contributing to the country’s
economic development and competitiveness.
For example, we offer products that enable
businesses to minimise the effects of changes in
energy costs due to fluctuations in fuel prices.
Attractive rates for businesses are already available
on the Italian, Spanish, French, Romanian and
Slovakian energy markets.
Enel for businesses and professionals
Endesa offers high-efficiency energy solutions for
lighting, climate control and the use of renewable
energy. The company also provides consulting
services for home energy certification.
Pittogramma Efficienza energeticaVersione positiva a coloriColore Pantone® 197 EC
With RusEnergoSbyt, the Enel Group is one of
Russia’s leading independent electricity sellers, with
important small, medium and large customers and
a presence in the main regions of the country.
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Energy for the people
For Enel, business goals are important, but of even
greater importance is the manner in which these
goals are reached.
74,877
149.16)
3,389,000 6)
-14.8 7)
People
Million euros
Hours (Italy and Abroad)
Per cent (2011 vs 2010)
Human resources
Safety investements
training
Lost-time injuries Frequency Rate
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The cultural challenge has coloured the experience
of recent years, representing a shift in the way
people live and work within the company and in all
of the contexts in which Enel operates.
Nearly two-thirds of all employees have been with
the company for fewer than ten years, which has
given the organisation the opportunity to forge
an innovative business culture, one that is open
to change and ready to seek out new challenges.
From Enel employee to citizen
Over the last decade, the face of Enel has changed profoundly. In 2000, the company had just 200 employees outside of Italy. Today, almost 75 thousand people, more than half are of nationalities other than Italian.
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Employee satisfaction promotes
competitiveness and growth,
and the strong sense of
belonging among those who
work at Enel increases their
awareness of working in a field
that is of strategic importance
to both society and the economy.
39
Striving for excellence
For Enel, operational excellence is a dynamic
objective. There are over 300 projects under
way to improve the efficiency of processes
and services in order to consolidate the
Group’s leadership in our markets. All areas
of the organisation throughout the world are
involved, and the results achieved are constantly
monitored and recalibrated.
This process is a decisive response to a
competitive global marketplace that only
rewards the best.
Safety as a value
At Enel, achieving the goal of workplace safety
touches all areas of the organisation.
Enel’s dedication always produces good results:
between 2008 and 2011 the frequency index
of accidents in the workplace regarding Enel
personnel was reduced by 40%; severe and fatal
accidents decreased by 80% for Enel personnel and
by 56% for employees in contracting companies.
But the challenge of achieving our “zero injury”
goal remains. For this reason, every year Enel
invests in training and in the establishment of
safety units, with more than a million hours of
safety training being provided last year.
The plan to improve safety management sets out
a clear strategy for the future. It is organised into
nine areas of action in order to put this strategy
into practice: culture; contractors and suppliers;
communication and awareness; event response;
training; planning, indicators and targets; structural
prevention in the workplace; organisation; sharing
experience.
Because safety is a priority for all of us.
40
Our other energy...
Enel continues to generate energy in areas that
might appear far removed from our core business.
Because enabling the highest expressions of art,
culture and sport is one way of staying in touch
with the community and leaving a tangible sign
of our commitment.
41
... is yet another way to illuminate a better future
Enel supports a variety of projects and initiatives
and devotes resources to the creation of new
approaches to forging a culture of values.
42
Room for young ideas
Learning by playing is easier. PlayEnergy is a science
and energy training programme that Enel has
designed for the very young. Spain now joins the 11
countries taking part in the initiative, participating
in PlayEnergy this year with the Endesa Educa
project. Meetings with prominent authorities of
science and technology, visits to power stations,
online quizzes for testing scientific knowledge and
eco-idea competitions aimed at making the city
children-friendly – these are the methods Enel uses
to encourage younger generations to discover the
world of energy and, most importantly, to convey
the value of sustainable development.
The metaphor of sport
In addition to science, music, culture and education,
Enel’s commitment also extends to the world
of sport, establishing major partnerships over
the years, such as sponsorship of the 13th World
Swimming Championships in Rome and the
Volleyball World Championships. The association
of the Enel brand with values such as healthy
competition, sportsmanship and playing by the
rules also underpins the renewed partnership with
Ducati Corse in the MotoGP motorcycling series.
Other important sponsorship agreements include:
ATP Tennis; the Maratona des Dolomites for
cycling enthusiasts; and the Italian beach soccer
championships promoted by the Figc-Lega
Nazionale Dilettanti.
Reading science
With the periodical Oxygen (4 issues per year and
7,500 copies each issue), Enel underscores the
Group’s commitment to promoting science.
Its clear but never simplistic style is one of the
strengths of the magazine, enabling it to hold fast
to one of its main objectives: to be “science for
everyone”. Oxygen is a great way to keep abreast
of all of the latest news from the world of science
and energy.
43
Enel’s charitable heart
Solidarity has been granted full citizenship in
Enel. The Enel Cuore non-profit organisation
was established to support solidarity initiatives
promoted by other non-profit organisations in the
fields of welfare services and healthcare, education,
sports and recreation, with a special focus on
children, the ill and disabled, and the elderly.
Between 2004 and 2011, Enel Cuore has given
40 million euros to 487 projects both in Italy and
abroad. In Eastern Europe and in Latin America,
this commitment has focused on children’s right to
health, education and play.
Enel 5.0
Thanks to the success of the previous project
Incredibile Enel, in 2012 Enel launched an updated
version of his energy tour. With the most advanced
display technologies, Enel 5.0 told the story of the
Company’s extraordinary journey in the last 50
years and its projects for constructing the future
of eletricity.
With a monthly schedule in the main urban centres
of interest, the projects created a place for meetings
and discussions, open to schools and local public,
to promote knowledge of energy and science and
the unexpected relationships between electricity
and social and economic development.
44
Growing the future
Enel is working towards the goal of “zero
emissions” for a world in which respect for the
environment and sustainable development
are core values.
3 180Research centres Researchers
Research People
3Test areas
testing
40Patents
innovation
2Chemistry labs
analysis
45
180 researchers, 3 specialist centres, research and innovation projects totalling 600 million euros over the next five years, and involvement in a range of international projects make Enel an innovation-focused group.
Growing the future
Enel is constantly working to:
• increase the efficiency of renewable energy resources in order to make the energy generated from the sun, wind, water and the earth truly competitive;
• provide innovative solutions to meeting the energy needs of individuals, businesses and communities.
46
A technological marvel
Diamante is a next-generation power plant whose
architectural features make it a harmonious
addition to even the most beautiful landscapes.
The first prototype can be seen at Pratolino Park,
near Florence (Tuscany).
Clean energy with hydrogen
Enel’s Fusina plant is a great example of innovative
technology that has been designed with the future
in mind. The first of its kind in the world, Fusina
is a hydrogen-fuelled combined-cycle plant that
generates both electricity and heat.
The energy produced will be able to meet the
annual needs of 20,000 households, while avoiding
more than 17,000 tonnes of CO2 emissions per year.
TOB
Through the world, there are still plenty of isolated
areas where the local populations do not have
access to electricity and essential services. The
TOB (Triangle-based Omni-purpose Building)
concept represents a response to this problem:
with a system capable of providing off-grid energy,
the structure is a liveable, independent solution
easy to assemble, transportable and integrating
photovoltaic modules and storage systems.
The name “Diamante” (Diamond) is inspired by
its shape: an eight-meter, multifaceted sphere
featuring 38 polycrystalline silicon photovoltaic
panels.
Diamante can store energy and make it available
even when there is no sun using innovative system
to store renewable energy which employs
new-generation batteries. The electricity generated
can meet the needs of a small apartment building.
47
Electric mobility for more sustainable cities
Thanks to Smart Grids, electric mobility is becoming
a reality. Since 2010, with e-mobility Italy, Enel has
been involved in the first electric mobility national
project, in Rome, Milan, Bologna and Pisa. Enel
has signed important agreements in Italy, focused
on smart charging infrastructure development,
with local authorities, other electricity distribution
operators and major car manufacturers.
Moreover, Enel is committed to the promotion
of Interoperability of electric vehicles charging
infrastructures, which shall ensure all customers the
chance of charging their vehicles throughout Italy
A revolution in public lighting
For street lighting Enel Sole has developed the LED
Archilede system: a big step forward in replacing
traditional lighting technology, offering a 50-80%
saving in energy costs – cutting CO2 emissions at
the same time – while still maintaining the same
level of performance. For this reason Archilede has
been chosen by around 1,600 municipal authorities
in Italy since its launch, with a total of 98,600 street
lamps installed. In 2011, in Barcelona an important
project with Archilede has been realized and the
Brazilian ‘smart city’ Buzios has been provided with
60 Archilede devices, to increase the efficiency of
street lighting, save energy and ensure public safety.
regardless of their energy supplier as well as the
Distribution network.
In 2011, Endesa installed over 300 electric vehicles
charge points in Spain and 20 in Latin America.
In Spain, agreements have been signed by local
administrations and Endesa is fully involved in
the government’s E-mobility Plan (MOVELE) and
is leader of the Zem2All (Zero Emissions Mobility
to All) project, a four-year programme Spanish/
Japanese that involves the introduction on a
massive scale of new services and the benefits of
e-mobility. Elsewhere in Europe, Enel Group is also
active in demonstration projects, such as Elvire
and Green eMotion and in collaborative research
projects, such as G4V.
Editorial designInarea
ProductionAleteia Communication - Rome
Photos Enel ArchivesGetty ImagesiStockphoto PrintedTipografia Varigrafica Altolazio
1000 copies
Printed in January 2013
Not for sale
By External Relations Department© Enel SpA00198 Rome, Viale Regina Margherita 137Italy
1) It includes all countries in which at least one MW is present or in which sales activities are performed. Furthermore, it includes Countries in wich Enel operates with projects in
pipeline or commercial partnerships or with representative office.2) Value as of 31.12.2011. It does not include 2,6 TWh for closing transaction with ContourGlobal LP for the sale of Maritza stake.3) Value as of 31.12.2011. It does not include 0,9 TWh for closing transaction with CVA Spa for the sale Deval stake.4) Cumulative investments planned in the period 2012-2016, of which 10.3 billion Euros in development. Total capex not includes connection fees.5) Ebitda consolidated as of 31.12.2011 by Enel Group.6) Figure drawn from the 2010 Sustainability Report.7) Compared figures of Lost-Time Injuries Frequancy Rate, (LTIFR) of the years 2010-2011, -57% with reference to 2007.