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Cisco Business Edition Solutions based on BE6000 BRKUCC-2789
Jose Gregorio Linero Welcker Collaboration Systems Engineer – CCIE Voice # 24857
San José, Costa Rica Septiembre 10 – 12, 2013
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Tu Agenda de Colaboración en #ciscoconnect2013
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Sesión Día Hora BRKCOL- 2025 - Implementando Cisco WebEx en Redes Empresariales Sept 11 11:15
BRKCOL- 2315 - Desmitificando UC en la Nube -- Hosted Collaboration Sept 11 14:45
BRKEVT-2800 - Soluciones e Implementaciones de Telepresencia Sept 11 14:45
BRKCCT- 1011 - Actualización y Roadmap del Cisco Unified Contact Center Express Sept 11 17:30
BRKNMS- 2333 - Acelera y Garantiza las Implementación de Soluciones de Colaboración con Cisco Prime Collaboration
Sept 11 17:30
BRKEVT- 2802 - Implementando Telepresencia y Terminales de Video con el Unified Communications Manager
Sept 12 8:30
BRKUCC- 2333 - Implementando Cisco Jabber en Ambientes Empresariales Sept 12 11:15
BRKUCC- 2789 - Soluciones de Colaboración Basadas en Cisco Business Edition 6000: Planificación y Diseño
Sept 12 15:00
BRKUCC- 2011 - Mejores Prácticas de Migración al "Cisco Unified Communications Manager (CUCM)" Version 9.x
Sept 12 17:30
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Abstract • This is an intermediate breakout session that will cover the Cisco Unified
Communications Business Edition portfolio for Small and Medium sized customers. The session will provide a recap of features and deployment best practices for Unified CMBE 6000. It will introduce the new Cisco Unified Provisioning Manager tool that simplifies configuration of Unified CMBE 6000. Updates to the portfolio in System Release 9.X will also be covered.
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Agenda • Cisco UCM Business Edition 6000 Overview • Cisco UCM BE 6000 Deployment Models • Cisco UCM BE 6000 at-a-glance • Cisco UCM BE 6000 Management • Cisco UCM BE 6000 installation process • Q & A
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Cisco UCM Business Edition 6000 Overview
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Cisco Business Edition 6000 Solution Overview
Feature-rich, Enterprise-class Collaboration Solution Optimized for Midsize Businesses
Large choice of devices Enhanced Desk Phone Features Unified Messaging Rich media Presence and IM Web conferencing Customer Care Consistent services whether employees work in the office
or remotely Capacity for up to 1,000 users, 100 contact center agents,
and 50 sites
Cisco Connect 6Cisco Connect 6
Business Edition 6000
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Cisco BE 6000 Advanced Features • All UC Manager Telephony features
• Unified Mobility
• Unified Messaging – single mailbox for email, VM and fax
• Premise-based rich media Presence using Cisco IM & Presence service
• Cisco Jabber for Desktop and Mobile (BYOD)
• Web Conferencing using Cisco WebEx Meeting Center
• Telepresence and Advanced Endpoints – EX series, CTS series
• Advanced on-the-box Contact Center capabilities
Cisco Business Edition 6000 At-a-Glance
SIP Provider
Cisco Business Edition 6000
PoE Switch
Voice Gateway (Cisco ISR)
Optional Clustering (across WAN or within LAN)
PoE Switch
Up to: • 1,000 Users • 1,200 Devices (MD Server) • 2,500 Devices (HD Server) • 1,000 Voicemail Boxes • 100 Contact Center Agents • 1,000 IM Users • 25 Attendant Consoles • 50 Sites • High Availability, LAN or WAN • Survivable Branch
Up to: • 1,000 Users
Voice Gateway (CisISR)ISR)
sco
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Cisco Business Edition 6000 Servers
Medium Density (MD) Server: up to 4 UC applications + 1 Management application
High Density (HD) Server: up to 8 UC applications + 1 Management application
Up to 1000 users, 50 sites and 100 Contact Center agents.
High availability over LAN or WAN environments using a secondary server.
Survivable Branch.
Your Collaboration applications bundled on a single server
Cisco UCS C Series: C220M3 Server
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Medium Density versus High Density Server Comparison
Component MD Server HD Server
Target Mid-size companies with < 300 users
Fast growing companies with > 300 users
Application requirements Advanced Collaboration (Voice, messaging, rich media)
Premium collaboration (Video, conferencing, customer interaction)
Capacity 1000 users / 1200 devices 1000 users / 2500 devices
Number of applications 4 Collaboration Applications + UPM BE or PCP
8 Collaboration Applications + UPM BE or PCP
Migration Enterprise UCM, add hardware Enterprise UCM, support beyond 1000 users on the same server
Software Available with Export Restricted or Export Unrestricted Software
Available with Export Restricted Software only
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Medium Density versus High Density Server Hardware Component Comparison
Component Medium Density Server High Density Server
CPU 2 x 2.4 GHz E5-2609 / 4 Cores / 80W / 10MB Cache
2 x 2.4 GHz E5-2665 / 8 Cores / 115W / 20MB Cache / Hyper-Threading
RAM 4 x 8GB DDR3-1600-MHz RDIMM/PC3-12800/ dual rank/1.35v
6 x 8GB DDR3-1600-MHz RDIMM/PC3-12800/ dual rank/1.35v
Disk 4 x 500GB 6Gb SATA 7.2K RPM SFF HDD/hot plug/drive sled mounted
8 x 300GB 6Gb SAS 15K RPM SFF HDD/hot plug/drive sled mounted
RAID Mega RAID 9266-8i + battery backup configured for RAID 10
Mega RAID 9266-8i + battery backup configured for RAID 5
Network 2 x 1Gb + 1Gb LoM On-board 2 x 1Gb + 1Gb LoM On-board plus Intel i350 Quad Port 1Gb Adapter
PSU 1 x 650W power supply (2nd power supply available as option) 2 x 650W power supplies
VMware Hypervisor Edition 2 CPU sockets, vRAM unrestricted
Hypervisor Edition 2 CPU sockets, vRAM unrestricted
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Certified Applications Application Scale vCPU vRAM
Cisco Unified Communications Manager (UCM) 1,000 Users Medium Density Server: up to 1,200 devices
High Density Server: up to 2,500 devices 2 4GB
Cisco Unity Connection (CUC) 1,000 Voice Mails 1 4GB
Cisco Unified Provisioning Manager Busines Edition (UPM-BE)
1,000 users on UCM, CUC and IM&P 1 2GB
Cisco Unified Instant Messaging & Presence (CUIMP) 1,000 Full UC, IM & Presence users 1 2GB
Cisco Unified Attendant Console (CUxAC) 25 clients 1 2GB
Cisco Contact Center Express (CCX) 100 Agents 2 4GB
Cisco Video Communication Server Control (VCS-C) 100 transversal and 100 non-traversal calls 2 4GB
Cisco Emergency Responder (CER) 1,000 users 2 4GB
Cisco Paging Server 1000 users, 50 phones/group 1 4GB
Cisco Prime Collaboration 9.0 Provisioning (PCP) 1,000 users Medium Density Server 1200 devices
High Density Server 2500 devices 1 2GB
• Please check co-residency policy for details: http://www.cisco.com/en/US/products/ps11369/prod_white_papers_list.html
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BE 6000 Bundles Factory-configured UCS C220 M3 server, with pre-loaded software suite
Factory-loaded UC virtualization hypervisor and license, no vCenter Cisco Prime Unified Provisioning Manager Business Edition and
licenses VCS licenses (5 traversal and 10 non-traversal calls)
NEW
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Optional Add-on Bundles
• VCS-E (5 traversal calls and 10 non-traversal calls)
• Webex MC named hosts (10 or 20)
• CCX Agent bundles (5/10/25 Enhanced or 10/25 Premium)
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Cisco BE 6000 Deployment Models
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IP
PSTN Capacity: Up to 1,000 users. Up to 1,200 endpoint devices MD Up to 2,500 enpoint devices HD Full Redundancy (CUCM, CUC, CUCM IM&P, UCCX)
Cisco BE 6000 Deployment Models Single Site/Campus Deployment Model
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IP WAN
PSTN Up to 1,000 users Up to 1,200 endpoint devices MD Up to 2,500 endpoint devices HD Full Redundancy (CUCM, CUC, CUCM IM&P, UCCX) Up to 49 remote sites
Cisco BE 6000 Deployment Models Multi Site with Centralized Call Processing
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PSTN
IP WAN
N
Cisco BE 6000 Deployment Models Distributed Call Processing
Capacity Per Site: Same as Single Site/Campus
Redundancy Per Site: Same as Single Site/Campus
Remote Sites can be a Cisco BE or Unified
CM deployment
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IP WAN
PSTN
Distance
Cisco BE 6000 Deployment Models Clustering over WAN (CoW)
IPIP N P WAN IP
WAN Redundancy for all Core Applications
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IP WAN
PSTN
Distance
Cisco BE 6000 Deployment Models Clustering over WAN (CoW)
WAN Redundancy for all Core Applications
PPSTN P
IPIP P WAN IP
WANWANWANWANWANWANWANWANWANWANWAN RRRRRReReReReReReddddddundundundundundunddddddandandandandandancycycycycycy fffffforforforforforfor all Core Applications
STRICT NETWORK REQUIREMENTS:
Maximum 80-ms round-trip delay between two geographically separated nodes.
1.5 Mbps bandwidth for each 10,000 BHCA between sites
1.5 Mbps bandwidth for database and other inter-server traffic between sites
** Follow all general Clustering over the WAN (CoW) guidance in the UC SRND **: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/models.html#wp1043996
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BE 6000 at-a-glance
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Factory loaded software appliance Prime Collaboration
Provisioning
Enterprise license manager
More co-residency options – CER, VCS, Third Party Apps
Legacy H323 video interoperability (VCS) Intelligent Voicemail
notification Native Call Queuing Jabber SDK enabled Pause in Speed Dials Native Call Recording button Extend and Connect LDAP and Local Users Simulataneous Ring Paging (Informacast)
Cisco Connect
Cisco Jabber Licensing Single top level SKU for UCL
and CUWL
VCS starter licenses for no extra cost.
Disti stockable bundles
Simplified Deployment
Additional native capabilities
Simplified Pricing and ordering
BE 6000 9.X at-a-glance
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Enterprise License Manager for UC 9.0
• Licenses will be managed by Enterprise License Manager • No more DLUs with 9.0 • Migration from pre-9.0 to 9.0 –
License Count Utility can calculate translation from DLU to UC/CUWL based on Phone type, Phone assigned to User, etc. ELM guides through the process to receive permanent licenses 60 Days grace period allowed to configure users without a license
Supports Cisco BE 6000
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Legacy Video Interoperability & B2B with VCS
Video Interworking
Expressway™ Firewall Traversal
Unified Call Control
ates. All rights reseerved.
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Cisco Business Edition 6000 Customer Interaction Options
Hunt Group UCM
Contact Center CCX
Attendant Console CUxAC
Customer call is transferred to the next extension in the group until answered Calls held in queue if agent is not
available “Lack of consistency required us
to introduce a live person.”
Customer call is answered by an attendant who directs the call with the help of a desktop GUI
“We were losing sales from long hold times and frequent call transfers.”
IVR self-service for account status Screen pop and CRM integration
for centralized customer info Integrated reports reveal
opportunities to improve the customer experience
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Native Call Queuing 9.0
• Ability to hold hunt pilot callers in queue while they wait for an agent to become available • For each hunt pilot, callers can be routed to configurable secondary destinations • Agents can be part of multiple hunt pilots where queuing is enabled • 2 different options for announcements are available:
Initial announcement Periodic announcement
• New serviceability counters in RTMT folder “Cisco Hunt Pilots” to monitor queue performance
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Extend and Connect
• What is Cisco Extend and Connect?
• A new device type, CTI Remote Device that represents all remote destinations for a user
• Anchors enterprise calls on the CTI Remote Device
• Allows a CTI application (like Jabber) 3rd party control of the remote connection to enable enterprise call features
CUCM
Cisco User
Jabber or 3rd party CTI Client
CTI
Office Phone 3000
Home Phone 4155551212
Office P300
Home Ph4155551
PSTN
PBX Phone 9196661212 PBX Phone 9196661212
Pho00
hone 1212
one
PSTN N
3rd Party PBX
Enterprise DN: 3000
Remote Destination 1: 4155551212
Remote Destination 2: 9196661313
CTI Remote Device or CSF/Jabber device in Extend Mode
BE 6000 9.1 Maintenance Release Update BE 6000 9.1 Release includes
• Cisco Unified Communications Manager 9.1(1a) • Cisco Unified Communications Manager (IM and presence) 9.1 • Cisco Unity Connection 9.1 • Cisco Unified Contact Center Express 9.0 • Cisco Emergency Responder 9.0 • Cisco TelePresence Video Communication Server 7.2 • Cisco Prime Unified Provisioning Manager Business Edition 9.0 • Cisco Prime Collaboration Provisioning 9.0 • Cisco Paging Server 8.3
Support for 3rd Party Applications Allows deployment of 3rd party applications to increase partner stickiness and increase UC pull through.
• Support 3rd party applications on both server options • New VMware license allows for 3rd partner application co-residency on BE 6000
under the following conditions: • CDN collaboration applications and Solution Plus collaboration applications developed
by Cisco development partners are allowed to be run co-resident subject to co-residency deployment rules
• A maximum of three 3rd party Collaboration application VMs are permitted per BE 6000 sever and up to six per deployment.
• Follow Cisco BE 6000 Co-residency Policy at the following link: http://www.cisco.com/en/US/products/ps11369/prod_white_papers_list.html
• Support: customer must be willing to remove any Cisco UC applications or 3rd party UC virtual machines if Cisco determines they are causing performance issues.
Co-residency Policy
• Certain other Cisco UC applications are allowed in addition to certified BE 6000 applications. List of Cisco UC applications will be published on cisco.com.
• Only CDN collaboration applications and Solution Plus collaboration applications 3rd party applications developed by Cisco development partners are allowed to be run co-resident under the condition of following the deployment rules
• Up to three 3rd party Collaboration application VMs are allowed per BE 6000 server
• Up to six 3rd party Collaboration application VMs are allowed per deployment of BE 6000 servers.
• Support: customer must be willing to remove any other Cisco or 3rd party application virtual machines if Cisco determines they are causing performance issues with the BE 6000 UC applications.
Resource Allocation Policy for All Applications: • 1 vCPU must be left unused for hypervisor scheduler if CUC is deployed in a VM • 2GB RAM must be left unused for hypervisor memory overhead • CPU or RAM oversubscription is not permitted (1:1 vCPU to core, sum of vRAM + 2GB <= total physical RAM) • Recommend 1:1 for hard-disk spindle (10K or 15K rpm) to virtual machine ratio to reduce IOPS issues and read/write
latency (application mix must not cause disk latency to exceed 20mS).
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BE6000 Management
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Cisco Business Edition 6000 Unified Management Reduce time to dial tone and support costs with a choice of provisioning applications: • UPM BE or Prime Collaboration Provisioning • Unified provisioning Manager BE
Provisioning Manager BE Or PC 9.0
Enterprise License Manager
End-user Self-care (UPM or PC9.0)
Factory configured HW Preloaded SW Preloaded SW Preloaded Manager ager
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1) 15 min - Unpack
2) 15 min – hardware install
3a) 15-30 Min – setup bios, firmware, drivers etc
3b) 30-45 min – disk/RAID setup + battery cache
4) 15-30 min – Virtualization hypervisor setup
5) 15-60 min / app - load app/install app (4 worst case – 1-4 hours) 30 mins per app
333aaa))) 111555--333000 MMMiiinnn –– ssseeetttuuuppp bbbiiiooosss, fffiiirrrmmmwwwaaarrreee, dddrrriiivvveeerrrsss eeetttccc
333bbb))) 333000---444555 mmmiiinnn –– dddiiissskkk///RRRAAAIIIDDD ssseeetttuuuppp +++ bbbaaatttttteeerrryyy cccaaaccchhheee
(((444 wwwooorrrsssttt cccaaassseee –– 111--444 hhhooouuurrrsss))) 333000 mmmiiinnnsss pppeeerrr aaapppppp555))) 111555--666000 mmmiiinnn /// aaapppppp --- llloooaaaddd aaapppppp///iiinnnssstttaaallllll aaapppppp
444))) 111555---333000 mmmiiinnn –– VVViiirrrtttuuuaaallliiizzzaaatttiiiooonnn hhhyyypppeeerrrvvviiisssooorrr ssseeetttuuupppPre-loaded
Factory configuration of hardware and pre-loaded software
Cisco Business Edition 6000 Turn-key Appliance
BE 6000 Provisioning Choices • BE 6000 supports both
Cisco Prime Unified Provisioning Manager Business Edition (UPM BE) Cisco Prime Collaboration Provisioning (PC 9.0)
• Both provisioning solutions are pre-loaded on the server. Partner can choose which one to deploy.
• License included with both solutions
• The virtual machines require 1vCPU and 2G of vRAM
CUCM Interfaces
Cisco Unified Communications Manager cluster
Cisco Unity Connect voicemail
Cisco Presence IOS Gateways
Unity Connect Interfaces
Cisco IOS® Cisco®
Presences Interfaces
Request for Services
Service Active
Single pane of management for users, services and infrastructure configuration
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End User Self Care
Reduce customer support calls with end-user selfcare.
Simplified interface for all user preference settings
Voicemail Ringtone Call-fwd Password & Pin SNR Speed-dial Extension Mobility and more…
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BE 6000 9.0 Install & Configuration Comparative Metrics
Tasks Native Interface Provisioning Manager BE
Duration Duration Installation 225 120
Set-up DHCP service for Phones 5 5
Configure voice switches and gateways 180 180
Setup admin, site and user defaults 60 15
Add 100 users using Bulk Admin Tool / spreadsheet-based import
300 140
Add 100 users, one at a time individually, using screen-based GUI, including voicemail
380 200
Set-up Hunt Group 5.5 5.5
Add a new user 9 2
Change a user s name 22 2
Installation 225 120
gggggg gggggg yyyyyy
Setup admin, site and user defaults 60 15
Add 100 users using Bulk Admin Tool / spreadsheet-based import
300 140
Add 100 users, one at a time individually, using screen-based GUI, including voicemail
380 200
Add a new user 9 2
Change a user s name 22 2
© 2012 Cisco andand/or/o its affiliates. AllAll righrights rs reserese ved.d. CiscCiCisco Coo Connecnnectt 33More than 50% improvement with install and configuration time.
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Cisco UCM BE 6000 installation process
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First startup
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First startup
Press F2
Default credentials root / password
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VSphere Configuration
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VSphere Configuration
41
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VSphere Configuration
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VSphere configuration
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Accessing the VSphere host
• Next steps:
• Connect NIC-1 on the back of the UCS C220M3 server to a Cisco Switch. • Connect a desktop in the same network as UCS C220M3 server and make sure you are
able to ping it. • Download and install VMware vSphere Client from www.vmware.com, on to the desktop. • Launch the vSphere Client and enter IP address, User name and Password configured
in the previous steps. • Click Login.
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Accessing the VSphere host
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Accessing the datastore
1
2
3 4
5
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Accessing the datastore
2
1
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Deploying the OVA templates
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Deploying the OVA templates
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Deploying the OVA templates ISO file mapping only needed for: - CUCM - CUCNX - CUCM IM & Presence - UCCX - CER Not needed for: - CUPM - VCS-C
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Deploying the OVA templates
Only CUPM
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Check NTP Settings Important don‘t miss
it !!
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Set time and NTP
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NTP check
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Installing CUCM, CUC, CUCM IM, CER, UCCX
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Installing CUPM
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Installing VCS
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Installing VCS
• At the login prompt enter username as admin and password as TANDBERG • press y and Enter to start the wizard
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Installing VCS
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Installing VCS
Under System Information, copy Hardware serial number.
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Thank you.