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S U C C E S S M A S T E R Y A C A D E M Y
BRIAN TRACY’SSUCCESS MASTERY ACADEMY
WORKBOOK
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S U C C E S S M A S T E R Y A C A D E M Y
BRIAN TRACY’SSUCCESS MASTERY ACADEMY
DAY ONETABLE OF CONTENTS
Part One
Seven Qualities of Master Achievers ............................................................ 1
Part Two
Managing Yourself and Others for Peak Performance .................................... 4
Part Three
How to Make Quantum Leaps in Your Sales and Business Career ................... 8
Part Four
Time Empowerment ................................................................................ 13
Part Five
Maximum Selling Strategies ...................................................................... 17
Part Six
Positioning, Perception and Self-Image in Selling.......................................... 23
Part Seven
Persuasion, Negotiation and Influence Skills ................................................ 27
Part Eight
Success and Self-Motivation ...................................................................... 33
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S U C C E S S M A S T E R Y A C A D E M Y
1. : they see them-
selves as capable of
.
• Top % of people earn
% of the money.
2. : they work to
confront the that hold most
people back.
3. : they
in themselves, their companies, their prod-
ucts/services, and their customers.
• is the critical
element in successful business and
selling.
4. : they see
themselves as , not
salespeople.
PART ONE
SEVEN QUALITIES OF MASTER ACHIEVERS
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
5. : they review
every before every business
meeting.
6. Continuous : they ,
listen to and
take additional .
7. : they see them-
selves as the of their
own personal services .
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
ACTION COMMITMENT
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S U C C E S S M A S T E R Y A C A D E M Y
PART TWOMANAGING YOURSELF AND OTHERS FOR PEAK PERFORMANCE
1. Your self-concept is the “
” of your
mind.
2. You always perform on the
based on how you on the
.
3. You don’t what you see; you
see what you .
4. All improvements in
begin with an
improvement in your self-concept, your
beliefs about .
5. between self-
concept and performance.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
NOTES
6. Your self-concept is made up of three parts:
a) Self- :
b) Self- :
c) Self- :
7. The most powerful words in self-concept
reinforcement are: “ .”
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S U C C E S S M A S T E R Y A C A D E M Y
8. There are two major obstacles to high perfor-
mance:
a) Fear of :
b) Fear of :
9. Two major traps based on fear:
a) Learned .
b) Zone.
10. Your goal: become !
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
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S U C C E S S M A S T E R Y A C A D E M Y
PART THREEHOW TO MAKE QUANTUM LEAPS IN YOUR
SALES AND BUSINESS CAREER
There are things you can do to
your success in your
career.
1. : we live in a
based society where the
highest paid people are those who
than others.
“To more, you must
more.”
2. : your level of
in your field will determine the quality and
quantity of your .
“It’s not the to win but the will
to to win that counts.” —
Bear Bryant
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
3. : everything is
; your success will be
decided by the number of people who know
you in a way.
“You must continually
to broaden your contacts.”
4. : gives you
and the ability to
take advantage of .
“If you cannot , the
seeds of greatness are not in you.” —
W. Clement Stone
5. Good habits —
is doing things
right while is
doing the right things.
“What is the most
use of my time right now?”
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
6. Positive — the
ability to remain and
optimistic in the face of daily ups and
downs.
“The of your personal-
ity is largely determined by the way you
things to yourself.”
7. : the way you
to others. People tend to
you by the way you look on the
outside. You never get a
chance to make a good im-
pression.
8. : continually
looking for better, faster, easier, cheaper ways
to get the job done. One good is
all you need to start a fortune.
9. : self-discipline
combined with will open
countless doors for you.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
“Persistence is in
action.”
10. : being in the right place
with the right resources at the right time.
You tend to into your life the
people, ideas and circumstances in
with your dominant
.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
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S U C C E S S M A S T E R Y A C A D E M Y
PART FOUR
TIME EMPOWERMENT
1. Your highest, most dependable source of cash
flow is your .
2. Your most precious resource, all you really
have to sell, is your .
3. Best of time/
money? your earning
ability!
4. Become an in time manage-
ment.
5. The Pareto Principle, the ,
applies to all aspects of business and selling.
6. Job description of a company, a salesperson?
and a customer!
7. Spend % of your time creating cus-
tomers; Spend % of your time keeping
customers.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
8. The work of a salesperson consists of three
activities:
1. ;
2. ;
3. .
9. Spend % of your time
and presenting;
Spend % of your time following-up.
10. Average salesperson works only % of
the time.
11. You require clear and
goals, broken down by year,
month, day and hour.
Annual income goal? $
Annual sales goal? $
Desired hourly rate? $
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
12. Plan the necessary to
achieve your goals.
13. Plan your sales work ;
reduce traveling time.
14. Upgrade your continually;
get at your key tasks!
15. Continuous personal/professional develop-
ment is your to the future.
a) Read hour every day.
b) Attend sales four
times per year.
c) Listen to
in your car.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
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S U C C E S S M A S T E R Y A C A D E M Y
PART FIVE
MAXIMUM SELLING STRATEGIES
Your ability to sell and your
ideas to others will determine how
you rise and how much you make.
1. What do you sell?
a) People buy , not
products.
b) People buy ,
not services.
c) People buy to satisfy .
2. People have major motivations:
a) Desire for .
b) Fear of .
Incorporate into every presentation.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
3. Three parts of selling:
a) - quantity deter-
mines quality.
b) - discussing your
product/service.
c) - average
sale closed on call.
4. Three stages of the sale —
perspective.
a) Establish - build
“ethos.”
b) Identify -
connect with “pathos.”
c) Present -
move to “logos.”
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
5. Three stages of the sale — customer’s
perspective.
a) Recognition of =
starting point.
b) Evaluation of =
middle game.
1. Buying ?
2. Order of ?
3. Strengths vs.
?
c) Resolution of =
end game:
1. Critical factor is .
2. Your job is to be perceived as
the provider.
3. - to uncover
final concerns.
6. Direct relationship between
skills and sales
success.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
7. Keep in its place; first
need, desire, authority and urgency.
a) That’s a good ; can
I come back to that?
b) Why do you that?
c) Why do you that way?
d) Mr. Prospect, is price your only
?
8. Gaining ,
getting closure.
a) “Why don’t you give it a ?
(take it?)” - Invitational Close.
b) “If this makes sense to you, then the
is . . . ”-
Directive Close.
c) “On a scale of ,
where are we?”
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
What would it take to you
on that?
9. Your best sources of are
your satisfied customers.
10. The easiest you can make is
to a happy customer.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
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S U C C E S S M A S T E R Y A C A D E M Y
PART SIX
PERCEPTION, POSITIONING AND SELF-IMAGE IN SELLING
1. Relationships often after
the sale.
2. Decision to buy means entering a
relationship.
3. Customer wants a
first.
4. Because of product/service complexity, the
relationship is more
than the product/service.
5. Key for buying:
, services, delivery,
reliability, responsiveness, quality of
over time.
6. With larger , more
, involved, longer
of product, first-time —
critical variable is .
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
7. Main to selling:
a) Fear of ,
experienced by customer.
b) Fear of ,
experienced by salesperson.
8. Antidote: New Model of Selling:
9. Rule: builds trust
and credibility.
10. Listening skills — keys to sales success.
a) Listen ; no
interruptions.
b) before replying.
NOTES
OLD NEW
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S U C C E S S M A S T E R Y A C A D E M Y
c) Question for .
d) Feed it ; paraphrase
in your own .
11. is the key to
the sale.
a) - attitude,
appearance, dress.
b) Company - ,
longevity, size.
c) Testimonials - ,
lists, photos.
d) Presentation -
focused, practiced, prepared.
e) - ideal solution,
value price.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
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S U C C E S S M A S T E R Y A C A D E M Y
PART SEVEN
PERSUASION, NEGOTIATION AND INFLUENCE SKILLS
Your ability to negotiate well on your own behalf is
instrumental to your success.
1. is negotiable.
a) your way to success.
b) Fear of holds
people back.
2. Purpose: to reach an
such that all parties are
and willing to do business again.
a) Seek for and equity.
b) Aim for or no
deal.
3. is a critical element in
negotiating.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
a) Expertise;
b) Knowledge of needs of the other;
c) Identification;
d) Rewarding and punishing;
e) Investment.
4. Emotions can you or
you in negotiating.
a) — the critical element.
b) How do you want it?
He/She?
c) Emotional re-
duces power.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
5. can be a critical element
in negotiating.
a) The more the need,
the less effective the negotiator.
b) , set when-
ever possible.
c) — put off deci-
sions when you can.
6. Developing improves
your position.
a) The more , the
you are.
b) You are only as as
your .
7. Know what you want.
a) What do you
desire?
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
b) What are you to
give?
8. is the key
to success.
a) What are your/his/her
?
b) What are the to be re-
solved?
c) What are the starting
of each party?
d) What are your ,
minimums?
9. Law of — basic issues
to be resolved.
10. negotiating tactics.
a) Flinch:
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
b) Question:
c) Assertion:
d) Low-ball:
e) Silence:
f ) Nibble:
11. method of
negotiating.
12. No negotiation is ever .
a) With new , ask
to reopen.
b) Both parties should be .
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
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S U C C E S S M A S T E R Y A C A D E M Y
PART EIGHT
SUCCESS AND SELF-MOTIVATION
1. “ ,” make a decision
to go all the way to the top.
2. Identify your “ ” to
a sales success.
3. Get around the right .
4. Take excellent care of your .
5. Positive ; see
yourself as the very best in your field.
6. Positive ; talk to yourself,
control your inner .
7. Positive ; get going, get
busy, move fast.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
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S U C C E S S M A S T E R Y A C A D E M Y
BRIAN TRACY’S
SUCCESS MASTERY ACADEMY
DAY TWOTABLE OF CONTENTS
Part OneLeadership — The Critical Difference......................................................... 37
Part TwoThe Magic of Self-Direction ...................................................................... 42
Part ThreeHow to Set and Achieve Goals ................................................................... 50
Part FourPersonal Strategic Planning for the High Performer....................................... 58
Part FiveAchieving Financial Independence.............................................................. 64
Part SixTwenty-One Traits of Self-Made Millionaires ............................................... 69
Part SevenCommunication — the Master Skill to Powerful Relationships....................... 79
Part EightAchieving Success in Family and Business .................................................... 83
Part NineSeven Rules for Success in the Twenty-First Century ..................................... 87
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S U C C E S S M A S T E R Y A C A D E M Y
Leadership is the critical factor in the success ofany organization. Leaders have specific vital quali-ties and perform specific vital functions.
1. — the key quality of
leadership:
a) Leaders think about the
.
b) What are your ?
c) What is your — for
yourself? Your business?
2. — the indispensable
quality upon which all others depend.
a) The future belongs to the
.
PART ONE
LEADERSHIP — THE CRITICAL DIFFERENCE
NOTES
“Every great institution is the lengthened shadow of one man”Ralph Waldo Emerson
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S U C C E S S M A S T E R Y A C A D E M Y
b. — the
willingness to initiate action with no
of success.
3. — the most desired and
respected quality of leadership.
a) The Principle —
seeing the world as it really is.
b) — at all
times, under all circumstances.
4. — the leader is
completely dedicated to the success of the
organization.
a) The that activates and
energizes the internal and external
resources of the organization.
b) The leader must be
about the importance of the results
aimed at.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
5. — the leader accepts
complete responsibility for the activities and
of the organization.
a) No , no blaming:
“The buck stops here.”
b) “Never , never
explain.”
6. — the ability to
focus critical energies on the most vital
results required.
a) Leaders focus on the of
the situation.
b) Leaders set clear
on the expenditure of .
c) Leaders focus on —
in themselves, others, the company,
the situation.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
7. — leaders are committed
to excellent performance of the business
tasks.
a) Leadership is the ability to choose the
“area of .”
b) Leaders focus on, develop essential
.
c) Leaders elicit
performance from ordinary people.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
PART TWO
THE MAGIC OF SELF-DIRECTION
1. is the most important
factor impacting your life today.
a) — 2x, 3x every 3-
5 years.
b) — expanding
exponentially.
c) — more aggres-
sive, determined than ever.
2. Change is the of
anxiety, stress, problems in relationships, at
work.
a) Makes you feel “ .”
b) Causes and
unpredictability.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
c) Major source of
and underachievement.
3. Goals enable you to the
direction of change.
a) Assure that change is
rather than random.
` b) Assure that change is
rather than negative.
c) Give you a tremendous “
.”
4. Three key elements of goal-setting:
a) “Acres of ” philoso-
phy.
b) “Area of ”
philosophy.
c) Major definite —
approach to life.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
5. Your “major definite ”
must be:
a) Clear, , objective.
b) , quantifiable.
c) Achievable, but requiring
“ .”
d) In with your
other goals.
6. Start with your ; list your
five most important values/virtues in life:
a)
b)
c)
d)
e)
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
7. list method — what are your
most important goals in
life right now?
a)
b)
c)
8. What would you , how would you
change your , if you won
cash today?
a)
b)
c)
d)
e)
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
9. What would you , how would you
spend your , if you learned
today that you only had to
live?
a)
b)
c)
d)
e)
10. What have you always wanted to do but
been ?
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
11. What sort of work or activity gives you your
greatest feeling of ?
12. What would
you dare to dream if you knew you
?
Goal Setting Exercise
1.
2.
3.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
4.
5.
6.
7.
8.
9.
10.
Major Definite Purpose:
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
PART THREE
HOW TO SET AND ACHIEVE GOALS
1. There are major obstacles
to goal-setting.
a) People don’t realize the
of goals.
b) People don’t to
set goals.
c) Fear of rejection, of ,
holds people back.
d) Fear of is the
biggest single reason.
2. A systematic process or blueprint for goal-
setting increases the likelihood of success by
%.
a) is better than no
plan.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
b) The ability to set goals and make plans
is the of success.
3. — the only real limit on
your abilities.
a) Must be , something
you want.
b) Must be , intense,
passionate.
4. — you need to develop
an absolute conviction that your goal is
possible.
a) Your beliefs become your
.
b) Make your goals ,
achievable.
5. —
crystallize it on paper.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
a) Only % of Americans have
goals.
b) Make it clear, specific, objective and
.
6. Determine all the reasons you
want the goal.
a) Reasons are the in the fur-
nace of achievement.
b) The more reaons you have, the greater
is your level of .
7. your starting position —
take stock of your current situation.
a) Practice the “ principle” —
be honest.
b) Determine you have
to go.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
8. Set a — a goal is a
“dream with a deadline.”
a) A deadline serves as a “
” for your subconscious
mind.
b) Set — weekly,
monthly deadlines as well.
9. Identify the you will
have to overcome.
a) % of your obstacles will
be .
b) Identify your and decide
how to remove it.
10. Identify the additional and
you will need to achieve
your goal.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
a) What one skill, if you developed it and
became at it,
would have the greatest positive
on your life?
b) How can you the
knowledge and skills you need?
11. Identify the and
organizations whose help you will require.
a) Who can help you in
achieving your goal?
b) What’s in it for them? How can you
their support?
12. — a list of
everything you will have to do to achieve
your goal.
a) your list by prior-
ity and value.
b) Organize your list by chronology and
.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
13. your goal as a reality
every day.
a) your goal and “see” it in
your mind.
b) Act , get the feeling
you had already reached
your goal.
14. Back your goals and plans with
and
determination.
a) Your persistence is your measure of
your in yourself.
b) Every act of persistence strengthens
you, and your ability
to persist even more.
15. There are
except for the limits you place on yourself.
NOTES
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S U C C E S S M A S T E R Y A C A D E M Y
PART FOUR
PERSONAL STRATEGIC PLANNING FOR THE HIGH PERFORMER
1. You are in business for yourself,
of your own corporation.
2. Your in strategic planning is to get
the highest .
3. individuals also
have good strategic plans.
a) Yale study: 1953 - 1973:
b) Harvard study: 1979 - 1989:
4. Good strategic planning acts as an
toward personal
success.
5. All strategic planning is plan-
ning.
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S U C C E S S M A S T E R Y A C A D E M Y
6. What are your income and sales goals?
20__
20__
20__
20__
20__
7. What net worth do you want to have?
Current Net Worth? $
20__ $
20__ $
20__ $
20__ $
20__ $
8. Break your current year’s goals down into
monthly, weekly, daily goals.
Monthly $
Weekly (50) $
Daily $
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Income Sales
Sales Income
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S U C C E S S M A S T E R Y A C A D E M Y
9. What is your desired rate?
10. Break your goals down into the
necessary to accomplish
them.
a) Sales volume?
b) Number of sales?
c) Number of calls?
d) Number of presentations?
e) Number of proposals?
f ) Daily activities?
11. Your overarching goal?
!
a) Develop time perspective.
b) Develop time perspective.
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12. Three rules for financial .
a) Violate Law.
b) in the short term.
c) yourself first.
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ACTION COMMITMENT
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S U C C E S S M A S T E R Y A C A D E M Y
PART FIVE
ACHIEVING FINANCIAL INDEPENDENCE
1. More people are becoming financially
independent today, , than at
any other time in human history.
a) 1950 — self-made
millionaires in America.
b) 1980 — self-made
millionaires in America.
c) 1996 — self-made
millionaires in America.
d) Rate? One new self-made millionaire
every minutes.
2. The rules for achieving financial
independence are simple.
a) Spend than you earn and
the difference.
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S U C C E S S M A S T E R Y A C A D E M Y
b) % of every dollar is yours to
keep.
c) per month will make
you a millionaire.
d) Resolve in advance to prefer financial
independence to .
e) Once you put it away, never
.
3. The values of money have never changed.
a) Money goes and stays where it is
.
b) Spend as much time analyzing an
investment as you spend
the money.
c) before you
invest.
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S U C C E S S M A S T E R Y A C A D E M Y
d) Study every of the busi-
ness.
e) Invest with having
proven success records.
f ) Self-made millionaires do not
, speculate or take chances.
g) Rule: Don’t money!”
4. Use the “Law of ” to
become wealthy.
a) Start saving % of your gross
income.
b) Gradually increase to
over time.
c) Put every extra dollar away to build
your .
5. Use the two great principles of wealth.
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S U C C E S S M A S T E R Y A C A D E M Y
a) Make work
in your favor.
b) Use “ ”
to maximize your investments.
6. Practice in all your
financial decisions.
7. Develop the quality of ,
long-time perspective, in becoming wealthy.
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ACTION COMMITMENT
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S U C C E S S M A S T E R Y A C A D E M Y
PART SIX
TWENTY-ONE QUALITIES OF SELF-MADE MILLIONAIRES
There are certain qualities of self-made millionaires
that you can learn that will make you .
a) Each of those qualities is
to great success.
b) You develop a quality by
it whenever it is called for.
Give yourself grade of 1-10 on each quality.
1. — imagine no
limitations.
a) Practice “back from the
thinking.”
b) Create a list, imagine your
ideal life-style.
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S U C C E S S M A S T E R Y A C A D E M Y
2. Do what you to do.
a) Decide what you more
than anything else.
b) Find a way to make a
doing it.
3. Commit to in your
chosen field.
a) Resolve to pay any price to join the
%.
b) Become a “ ”
project.
4. Develop your unique and
.
a) What has been most responsible for
your in life to date?
b) What would you choose to do if you
won a cash
today?
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S U C C E S S M A S T E R Y A C A D E M Y
5. Accept 100% —
see yourself as self-employed.
a) As of your own
career, what changes would you make?
b) Why aren’t you
financially independent?
6. Develop a clear sense of .
a) Determine what you
want in every area of your life.
b) Determine the
you’re going to have to pay to get it,
and get started.
7. Refuse to consider the possibility of
.
a) “ is just an opportu-
nity to more intelligently begin
again.” Henry Ford.
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S U C C E S S M A S T E R Y A C A D E M Y
b) “Within every obstacle or setback,
there lies the seed of an
opportunity or
benefit.” Napoleon Hill.
8. Dedicate yourself to lifelong .
a) Read in your field each
day.
b) Attend every you
can.
c) Listen to in
your car.
9. Develop a mentality.
a) Use the “ ” formula
for success.
b) When you work, “ all
the time you .”
10. Get around the people.
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S U C C E S S M A S T E R Y A C A D E M Y
a) Develop your own “ ”
network.
b) Fly with ; get away
from negative people.
11. Be prepared to climb from
.
a) Life is an endless series of
and .
b) Success is a matter of
, one back.
12. Develop and bounce
back.
a) Resolve that you
will bounce rather than break.
b) The “ ”
rebounds quickly after every disap-
pointment.
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S U C C E S S M A S T E R Y A C A D E M Y
13. Unlock your inborn —
you are a “ .”
a) Use clear , pressing
, focused .
b) Practice “ ” on
your goals and problems.
14. Become an unshakable .
a) % of your emotions are
determined by the way you
yourself.
b) Your “ ”
determines how you react and
respond.
15. Dedicate yourself to
others.
a) Always do more than you’re
.
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S U C C E S S M A S T E R Y A C A D E M Y
b) Always look for opportunities to go
the .
16. Develop a reputation for and
.
a) Separate the from
the unimportant.
b) Create a “ ”
— Do it now!
17. Be impeccably with
yourself and others.
a) Be to yourself — in
everything.
b) with
others.
18. Concentrate on
one thing at a time.
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a) Set priorities, use the 80/20 Rule,
consider potential .
b) — stay at
your most important task until it is
done.
19. Be — usually any decision
is better than no decision at all.
a) to think,
plan and decide.
b) Act decisively and be prepared to
accept and
.
20. Back everything you do with the twin
qualities of and
.
a) — the ability to
with no guarantees of
success.
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b) — the
ability to in the face
of all setbacks and obstacles.
21. — the iron
quality of character.
a) “The ability to
do what you should do, when you
should do it, whether you
or not.” Elbert Hubbard.
b) is self-discipline in
action.
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ACTION COMMITMENT
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S U C C E S S M A S T E R Y A C A D E M Y
PART SEVEN
COMMUNICATION — THE MASTER SKILL TO POWERFUL RELATIONSHIPS
Your ability to with others
will account for fully % of your success.
1. There are three of any
conversation.
a) Ethos — the of
the person.
b) Pathos — connecting with the
.
c) Logos — the content of
the message.
2. There are three in
conversation.
a) Words — account for % of
the message.
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S U C C E S S M A S T E R Y A C A D E M Y
b) Tone of — accounts
for % of the message.
c) Body language — accounts for
% of message.
People believe the message.
3. Four basic personality styles.
4. The person who has
control.
a) ended questions.
b) ended questions.
c) questions.
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S U C C E S S M A S T E R Y A C A D E M Y
5. Balanced — focused on
other person.
6. Acknowledge and twice the
average.
7. Good skills — “Seek first to
, then to be
.”
8. Listening builds ; the basis
of all relationships.
9. Listening skills: to success
with people.
a) Listen ; no
interruptions.
b) before replying.
c) for clarification —
“How do you mean?”
d) Feed it back — it in
your own words.
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S U C C E S S M A S T E R Y A C A D E M Y
PART EIGHT
ACHIEVING SUCCESS IN FAMILY AND BUSINESS
1. Your should be your
chief aim in life.
2. Fully % of your happiness comes
from with others.
3. “ in all things” —
you need balance between your
and to be happy.
4. A feeling of , dissatisfaction
arises when your activities and goals are not
with your values.
5. Begin with your ; what is
really to you?
6. Describe your ideal ;
what ingredients would make you most
happy?
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7. To do of one thing, you must
do of others. What should you be
doing of? of?
8. Treat your time like ; how
can you best it to achieve maxi-
mum satisfaction?
9. Set “ ” as
your highest goal and organize your time/life
around it.
10. Key to balance: Do just things.
11. “ all the time you
;” put more of
into the time.
12. When you’re with your , be
there % of the time.
13. Limit/restrict television, newspapers, outside
activities. Remember the Law of the
Alternative.
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S U C C E S S M A S T E R Y A C A D E M Y
14. Spend unbroken
with the most important people in your life.
15. It’s of time at home and
of time at work — that
counts.
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S U C C E S S M A S T E R Y A C A D E M Y
PART NINE
SEVEN RULES FOR THE 21ST CENTURY
1. Your life can only get when
you get .
2. It doesn’t matter where you’re
; all that matters is where you’re
.
3. Anything worth is worth
doing at first.
4. You can anything you need
to to achieve any
you can set for yourself.
5. You are only as free as your .
6. Within every you face,
there is the seed of an equal or greater
or benefit.
7. The only real limits on you are
.
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