Post on 25-Apr-2018
Acknowledgement and message from the CEO ............................ 1
Objectives of NHW’s Bpangerang Nungara Plan ............................ 2
Organisation Profile .............................................................................. 3
Aboriginal demographics in Wangaratta ......................................... 4
NHW Bpangerang Nungara Plan Development Process................ 5
NHW Aboriginal Advisory Group / Partnerships and Alliances ....... 5
Aboriginal Healthcare Access Strategy ............................................ 6
Aboriginal Healthcare Employment Strategy................................. 14
Aboriginal Healthcare Education Strategy ..................................... 16
Terms of Reference - NHW Aboriginal Advisory Group ................. 18
Contacts .............................................................................................19
INDEX
Cover image: The Greatest Wealth is Health painted by artist Tamara MurrayThe centre circle surrounded by small boomerangs represents a meeting place or community gathering. The wavy lines coming out from the meeting represents the river which is a giver of life, health and wellbeing. The river and community gathering are linked.
The different coloured gum leaves represent the values of Northeast Health Wangaratta:• Light blue represents caring. Being responsive to and caring for community, patients, their families, carers and staff• Green represents excellence. Continually striving to deliver efficient, innovative and evidence based health care• Yellow represents respect. Believing that positive outcomes are achieved through trust and mutual understanding • Pink represents integrity. Being open and ethical in all our actions• Red represents fairness. Promoting equity and fair access to individual needs
The different coloured dots at the top and the bottom of the painting represent the different health organisations within the region, linking in and working together to build a healthier and stronger community.
Mother and baby represent Northeast Health Wangaratta. The smaller circles linked together inside the mothers stomach represent all the departments within Northeast Health Wangaratta. The half circle designs inside the heart represent a strong, healthy hospital.
Footprints following the river line represent people from all walks of life in and around our community finding their way to and from Northeast Health Wangaratta.
BPANGERANG NUNGARA PLAN 1
INDEX
ACKNOWLEDGEMENT AND MESSAGE FROM THE CEO
Northeast Health Wangaratta (NHW) acknowledges the Traditional Owners and Custodians of the land and we pay our respect to them, their culture and their Elders past and present.
NHW is committed to supporting an environment that reflects our focus on respectful partnerships with Aboriginal people in North East Victoria.
The Bpangerang Nungara plan is integral to strengthening NHW’s focus on employment, education and access to culturally responsive health services and improved health outcomes for Aboriginal people in north east Victoria.
This plan identifies key strategies and actions to drive accountability in the development of a diverse workplace and an inclusive health service. This local plan supports the Hume regional priorities of the overarching Koolin Balit Plan, Victorian Government’s strategic directions for Aboriginal health 2012–2022.
I would also like to acknowledge the critical role played by the members of the NHW Aboriginal Advisory Group (AAG) in the development of this action plan. It will be essential that this partnership approach is sustained as we roll out the NHW Bpangerang Nungara Plan.
I would like to thank the local Dirrawarra Indigenous Network and the NHW Board of Management for their endorsement of this plan and I look forward to providing a progress report to both bodies every 6 months.
I encourage all staff to work together to achieve the objectives of the plan. This plan will remain as a dynamic document so NHW can adapt to new initiatives and opportunities that present themselves over time.
Margaret Bennett Chief Executive Officer
2 NORTHEAST HEALTH WANGARATTA
OBJECTIVE OF BPANGERANG NUNGARA PLAN
The objective of the plan is to provide a robust framework with relevant support from key internal and external stakeholders to enable clear accountability for achieving the plan’s goals.
The Plan aims to achieve 3 goals:
Ensure culturally responsive access to high quality services across the continuum of health at NHW whilst working in partnership with other health care providers to support transitions of care.
Facilitate training and employment opportunities for Aboriginal people supported by a culturally safe environment, culturally aware staff and managers, and culturally sensitive Human Resource (HR) workplace processes, policies and practices.
Facilitate NHW workforce cultural competency training program and provide and support dedicated training programs for entry level and professional progression pathways for Aboriginal people.
Access to healthcare services
Access to healthcare employment
Access to healthcare education
BPANGERANG NUNGARA PLAN 3
NHW is a subregional health service serving a population of 90,000 people across the local government areas of North East Victoria, including the rural city of Wangaratta and the townships of Benalla, Mansfield, Yarrawonga, Beechworth and the Alpine communities.
The relatively small number of people identifying as Aboriginal within the Wangaratta community means that the actions within this plan are able to focus on specific and direct engagement and individual follow-up of all Aboriginal patients accessing care at NHW. In addition, the plan also supports individual Aboriginal students or adults who wish to explore employment in health.
Our VisionTo be recognised leaders in rural healthcare
Our MissionTo provide healthcare that enhances the quality of life of people in North East Victoria
Our ValuesCaring - We are responsive to and care for our community, our patients, their families, carers and staff
Excellence - We continually strive to deliver efficient, innovative and evidence-based healthcare
Respect - We believe that positive outcomes are achieved through trust and mutual understanding
Integrity - We are open and ethical in all our actions
Fairness - We promote equality and fair access that is sensitive to individual needs
NHW is committed to maintaining close liaison with local Aboriginal people and we will welcome suggestions and feedback at anytime as well via the twice yearly AAG meeting.
NHW will maintain a consultative approach in ensuring that the environment of care is culturally welcoming. This will include having local aboriginal art displayed at all entrances to NHW and flying the Aboriginal and Torres Strait Islander flags at all times.
NHW is committed to the ongoing promotion of the environment. Locally recognised Aboriginal artists will be regularly engaged to provide artwork for NHW entrances.
NHW ORGANISATION PROFILE
4 NORTHEAST HEALTH WANGARATTA
As per the 2011 Census, Aboriginal* culture in Wangaratta is effectively supported by 261 Aboriginal people with a relative median age of 20. This was less than 1% of the non-Aboriginal population in Wangaratta.
Of the total Aboriginal population identified:• 10% need assistance with a disability
• 4% do not have a permanent home.
• Less than 20 of the identified Aboriginal population, over 15 years of age, had undertaken education beyond an advanced diploma with Health being amongst the top 3 fields of study.
• 23% do not have access to the internet
The opportunity to grow NHW’s Aboriginal workforce is limited by the availability of Aboriginal people who are available to work from the Wangaratta local catchment area. In order to ensure NHW is maximising its opportunity to attract and employ more Aboriginal people, it will be important to form closer connections with other geographically close Aboriginal communities and ensure it is regarded as an attractive employer for Aboriginal people.
*In this plan the term Aboriginal people identifies both Aboriginal and Torres Strait Islander people.
WANGARATTA ABORIGINAL POPULATION
ABORIGINAL DEMOGRAPHICS IN WANGARATTA LOCAL GOVERNMENT AREA
AUSTRALIAN BUREAU OF STATISTICS 2011 Census of Population and Housing
CENSUS2001
CENSUS2006
CENSUS 2011
CENSUS 2011
STUDENTS
STUDENTS
PROJECTED 2016
PROJECTED 2016
149208
261
317
85
103
FEMALEMALE0-45-9
10-1415-1920-2425-2930-3435-3940-4445-4950-5455-5960-6465+
AGE(YEARS)
BPANGERANG NUNGARA PLAN 5
PLAN DEVELOPMENT PROCESS
NHW has an Aboriginal Advisory Group (AAG) which is central to guiding the development and the evaluation of processes and support mechanisms for Aboriginal people accessing services and/or employment at NHW.
The NHW AAG is the primary advisory body that guides Aboriginal related activity at NHW. Membership of this group includes Aboriginal elders from country and relevant NHW staff members.
The development of this plan incorporates a comprehensive approach to the social and cultural determinants of Aboriginal health. Appropriately, a cross section of relevant clinical staff have provided input into the development of the plan.
This plan outlines specific milestones that promote a whole organisation approach that integrates social factors such as employment, education and individual and family health as they have a substantial impact on the everyday wellbeing of Aboriginal people.
The NHW Leadership Team and People Champions will be trained in Aboriginal Cultural Safety to strengthen the leadership and accountability around culturally safe care for Aboriginal patients accessing services at NHW.
As of 2017 the AAG will guide the facilitation of Aboriginal events that recognise Aboriginal achievements and celebrate culture, heritage and history such as anniversary of the Apology, NHW Aboriginal Art Programme, NAIDOC Week and other cultural activities.
Updates from the AAG, as well as a progress report on the implementation of this plan, will be communicated to staff via the Staff Forum and the CEO’s newsletter. Additionally, a twice yearly update will be provided to the NHW Board of Management and the Dirrawarra Indigenous Network.
“Partnership Through Participation” - Through the AAG, NHW partners with the Dirrawarra Indigenous Network as the main Aboriginal community organisation in the Wangaratta region. Dirrawarra acts as a voice for the local Aboriginal community and aims to build the community’s capacity to develop social, economic, cultural, sporting and civic opportunities in the region. It aims to bring together Aboriginal and broader communities to develop a shared vision for the future.
NHW ABORIGINAL ADVISORY GROUP / PARTNERSHIPS AND ALLIANCES
6 NORTHEAST HEALTH WANGARATTA
ABORIGINAL HEALTHCARE ACCESS STRATEGY
At every contact point, the imperative exists for NHW to deliver primary, secondary and tertiary health care that is evidenced based, culturally safe, high quality, responsive, and accessible for all Aboriginal people.
ABORIGINAL PEOPLE DATA
Year
Total Presentations at NHW
% of total NHW Admissions
Inpatient Episodes
ED Presentations
Elective Surgery
Outpatients Presentations
2014-15 909 1.44% 176 439 22 272
2015-16 1,145 1.79% 338 472 17 318
Total 14/15 & 15/16 Top Five Aboriginal Presentations at NHW (non-birth related) 1. Digestive disorders
2. Colonoscopy
3. Upper Respiratory Infections
4. Chest pain
5. Headache
REASON FOR ABORIGINAL INPATIENT ADMISSION
Reason for Presentation (DRG - Non Split)Financial Year 2014-15
Financial Year 2015-16
Total 176 338
Neonate, AdmWt >=2500g W/O Sig OR Proc >=37 Comp Wks Gest
17 13
Vaginal Delivery 5 7
Other Digestive System Disorders 2 9
Antenatal and Other Obstetric Admissions 7 10
Colonoscopy 6 4
Otitis Media and Upper Respiratory Infections 3 6
Chest Pain 6 6
Headache 2 8
Complex Endoscopy 3 5
Poisoning/Toxic Effects of Drugs and Other Substances 1 7
Respiratory Infections/Inflammations 4 4
Caesarean Delivery 4 3
Appendicectomy 4 2
Injuries 5 1
Seizures 2 6
BPANGERANG NUNGARA PLAN 7
ABORIGINAL HEALTHCARE ACCESS STRATEGY
ABORIGINAL INPATIENT DISCHARGE DESTINATION
Aboriginal Inpatient Discharge DestinationFinancial Year 2014/15
Financial Year 2015/16
Total 176 338
Private Accommodation/Home 155 316
Sep & transfer to other acute hospital /rehabilitation/extended care
13 10
Death 2 1
Statistical Separation 5 8
Transfer to Transitional Care Bed - 1
At Own Risk/Left against medical advice 1 2
ABORIGINAL EMERGENCY PRESENTATIONS
Primary Diagnosis
Financial Year 2014/15 Presentations
Financial Year 2015/16 Presentations
Total 439 472- No diagnosis - did not wait 19 29Abdominal / flank pain/cramps / intestinal colic
14 17
Chest pain, nec 15 15Upper respiratory tract infection, unspec 12 16Attendance for follow-up (incl injections) / revie
17 11
Viral infection 8 14Suicide risk. Excl suicide attempt 9 9Bacteriuria / urinary tract infection 5 13Diarrhoea nos/gastroenteritis,presumed infectious (excl non-infectious enteritis k529)
6 10
Sprain/strain of knee 6 8Sprain/strain of hand (includes finger) 5 8Sprain/strain of ankle 9 2Problems related to psychosocial circumstance
6 5
8 NORTHEAST HEALTH WANGARATTA
ABORIGINAL HEALTHCARE ACCESS STRATEGY
ABORIGINAL EMERGENCY DISCHARGE DESTINATIONFinancial Year 2014/15 2015/16
Aboriginal Emergency Discharge DestinationInpatients discharge Destination
Inpatients discharge Destination
Total 439 472
Home (excludes residential aged care facility) 302 295
Ward not elsewhere classified (not Ker,1W) 55 60
Another hospital campus 3 2
Left at own Risk, after treatment started 6 9
Left at own risk, without treatment 12 18
Intensive Care Unit (ICU) - this campus 4 8
Left after clinical advice regarding treatment options
11 13
Operating Theatre/Procedure Room 2 1
Correctional/Custodial facility 2 3
Dead on arrival 1 -
Mental health bed at another hospital campus 5 4
Mental Health Residential facility 2 -
ECU - SHORT STAY OBSERVATION UNIT 34 59
• 215 clients were followed up by NHW AHLTO in a total of 338 contacts.
2012-13 2013-14 2014-15 2015-16
34 342930
253 341 427 481
12 7 119
ELECTIVE SURGERY WAIT LIST
EMERGENCY
BIRTHS
BPANGERANG NUNGARA PLAN 9
ABORIGINAL HEALTHCARE ACCESS STRATEGY
NHW AHLTO PROGRAMThe NHW Aboriginal Health Liaison Transition Officer (AHLTO) program was introduced in 2012 to assist Aboriginal people to connect with the hospital and our community health and primary care services. Through this project NHW has supported the building and enhancement of positive outcomes for Aboriginal employees and patients. Around 35 Aboriginal patients are currently supported per month through NHW’s AHLTO services.
The NHW AHLTO program covers:
• Assisting Aboriginal people navigate the health and community sector
• Instilling an awareness about the importance of follow-up appointments and programs
• Providing advice about transport options when Aboriginal people need to attend appointments
• Working with existing services to assist with visits from Aboriginal community controlled health organisations so that they can provide services for your specific health needs
• Actively promoting culturally appropriate care at NHW for Aboriginal people
• Educating staff to promote cultural safe practice.
Following feedback given at the AAG meeting in 2015 regarding the importance to the Aboriginal community of having access to both male and female AHLTOs, partnership arrangements have been formulated with CHPCP to cross utilise each other’s AHLTOs.
Sakina Babia- NHW’s AHLTO, pictured with painting by Tamara Murray.
10 NORTHEAST HEALTH WANGARATTA
ABORIGINAL HEALTHCARE ACCESS STRATEGY
PARTNERSHIPSNHW partners with Gateway Health, Central Hume Primary Care Partnership and other community based services to address key health issues that include:
• Aboriginal adults obesity
• Drinking at risky and high-risk levels
• Presentations of young Aboriginal people to emergency departments for injury and self-harm
• Access to the range of health, mental health and other support services
• The coordination and integration of services for Aboriginal people accessing and moving between health care settings
Contribute to research and information to develop evidence-based interventions to improve the health of Aboriginal people in Victoria
+94OTHER
PARTNERS
GATEWAYHEALTH
CHPCP
BPANGERANG NUNGARA PLAN 11
Resp
onsib
ility
- Dire
ctor
Com
mun
ity H
ealth
, Par
tner
ship
s and
Wel
l Age
ing
Iden
tified
Hea
lthca
re
Acc
ess
Gap
NHW
Mile
ston
es
to 2
022
Mea
sure
men
t Of S
ucce
ssO
lder
Abo
rigin
al p
eopl
e’s
acce
ss th
e in
form
atio
n,
supp
ort a
nd c
ultu
rally
ap
prop
riate
ser
vice
re
spon
ses
that
will
max
imise
th
eir h
ealth
and
wel
lbei
ng
AHL
TO a
vaila
ble
to su
ppor
t all
Abo
rigin
al p
rese
ntat
ions
and
ad
miss
ions
• A
HLTO
(mal
e an
d fe
mal
e) a
vaila
ble
to p
atie
nts
• D
edic
ate
Abo
rigin
al m
eetin
g sp
ace
for f
amily
and
ind
ivid
ual
disc
ussio
n
• El
der
s aw
are
of se
rvic
e pr
ovisi
on a
nd su
ppor
t ava
ilabl
e at
NHW
• A
borig
inal
com
mun
ity k
ey d
river
s in
serv
ice
dev
elop
men
t
• A
borig
inal
com
mun
ity m
embe
rs p
artic
ipat
e as
com
mun
ity
faci
litat
ors o
f hea
lth p
rogr
ams.
The
prev
alen
ce o
f ora
l di
seas
es, i
nclu
ding
toot
h de
cay
and
gum
dise
ase,
am
ong
Abo
rigin
al a
dults
Prev
alen
ce o
f ora
l dise
ases
, in
clud
ing
toot
h d
ecay
and
gu
m d
iseas
e, a
mon
g A
borig
inal
ad
ults
red
uced
ann
ually
by
5%
acro
ss th
e id
entifi
ed A
borig
inal
co
mm
unity
• N
HW D
enta
l Van
util
ised
by
Abo
rigin
al c
omm
unity
acr
oss N
HW
prim
ary
and
seco
ndar
y ca
tchm
ent
• A
ll id
entifi
ed A
borig
inal
com
mun
ity m
embe
rs h
ave
den
tal c
are
in
the
prev
ious
twel
ve m
onth
s
• Bi
annu
al su
rvey
of i
den
tified
Abo
rigin
al c
omm
unity
mem
bers
pr
eval
ence
of o
ral d
iseas
e re
duc
ed b
y 40
%Em
erge
ncy
Depa
rtmen
t (ED
) pr
esen
tatio
ns d
ue to
alc
ohol
co
nsum
ptio
n am
ong
Abo
rigin
al p
eopl
e
Emer
genc
y pr
esen
tatio
ns b
y A
borig
inal
ad
ults
due
to a
lcoh
ol
cons
umpt
ion
amon
g A
borig
inal
pe
ople
red
uce
annu
ally
by
5%.
Prim
ary
heal
th c
are
path
way
s fo
r Abo
rigin
al p
eopl
e pr
esen
ting
to e
mer
genc
y d
epar
tmen
t d
ue to
alc
ohol
con
sum
ptio
n im
plem
ente
d in
100
% o
f pr
esen
tatio
ns.
• In
div
idua
l fol
low
-up
of a
ll Abo
rigin
al p
atie
nts p
rese
ntin
g in
ED
in
clud
ing
thos
e w
ho d
id n
ot w
ait
• Pr
imar
y he
alth
car
e pa
thw
ays f
or A
borig
inal
peo
ple
pres
entin
g to
em
erge
ncy
dep
artm
ent d
ue to
alc
ohol
con
sum
ptio
n ar
e im
plem
ente
d in
100
% o
f pre
sent
atio
ns.
ABORIGINAL HEALTHCARE ACCESS STRATEGY
12 NORTHEAST HEALTH WANGARATTA
ABORIGINAL HEALTHCARE ACCESS STRATEGY
Iden
tified
Hea
lthca
re
Acc
ess
Gap
NHW
Mile
ston
es
to 2
022
Mea
sure
men
t Of S
ucce
ssPr
even
tabl
e ho
spita
lisat
ion
rate
s fo
r chr
onic
con
ditio
ns
for A
borig
inal
peo
ple
Prev
enta
ble
hosp
ital
read
miss
ions
for A
borig
inal
pe
ople
Abo
rigin
al p
atie
nts
leav
ing
hosp
ital a
gain
st m
edic
al
advi
ce
Prev
enta
ble
hosp
italis
atio
n ra
tes f
or c
hron
ic c
ond
ition
s for
A
borig
inal
peo
ple
red
uce
by 4
0%
Prev
enta
ble
hosp
ital r
ead
miss
ions
fo
r Abo
rigin
al p
eopl
e re
duc
e by
70
%
Red
uced
rate
s of A
borig
inal
pa
tient
s lea
ving
hos
pita
l aga
inst
m
edic
al a
dvi
ce re
duc
e by
95%
• Ri
sk fa
ctor
s ass
ocia
ted
with
Abo
rigin
al p
rese
ntat
ions
iden
tified
an
d N
HW a
war
e an
d w
orki
ng w
ith ta
rget
pop
ulat
ions
• Ea
ch A
borig
inal
pat
ient
pre
sent
atio
n to
hos
pita
l for
chr
onic
co
nditi
ons i
s fol
low
ed u
p by
AHL
TO a
nd C
ompl
ex C
are
Serv
ice
• A
HLTO
(mal
e an
d fe
mal
e) a
vaila
ble
to p
atie
nts
• In
vest
igat
e th
e es
tabl
ishm
ent o
f a A
borig
inal
vol
unte
er b
ank
to
enab
le 7
day
Abo
rigin
al lia
ison/
supp
ort f
or N
HW p
rese
ntat
ions
• D
edic
ated
Abo
rigin
al m
eetin
g sp
ace
for f
amily
and
ind
ivid
ual
disc
ussio
n;
• A
borig
inal
Eld
ers a
war
e of
serv
ice
prov
ision
and
supp
ort
avai
labl
e at
NHW
• A
borig
inal
com
mun
ity k
ey d
river
s in
serv
ice
dev
elop
men
t C
omm
unity
bas
ed h
ealth
pro
gram
s im
plem
ente
d
• A
borig
inal
com
mun
ity m
embe
rs p
artic
ipat
e as
com
mun
ity
faci
litat
ors o
f hea
lth p
rogr
ams
• 40
% re
duc
tion
in p
reve
ntab
le h
ospi
talis
atio
n ra
tes f
or c
hron
ic
cond
ition
s
• 70
% re
duc
tion
in p
reve
ntab
le re
adm
issio
ns
• 95
% re
duc
tion
in p
atie
nts l
eavi
ng h
ospi
tal a
gain
st m
edic
al
advi
ce
BPANGERANG NUNGARA PLAN 13
Iden
tified
Hea
lthca
re
Acc
ess
Gap
NHW
Mile
ston
es
to 2
022
Mea
sure
men
t Of S
ucce
ssC
oord
inat
ion
and
inte
grat
ion
of s
ervi
ces
for A
borig
inal
pe
ople
acc
essin
g an
d m
ovin
g be
twee
n he
alth
ca
re s
ettin
gs
Abo
rigin
al p
eopl
e ac
cess
and
tra
nsiti
on b
etw
een
heal
th c
are
setti
ngs i
n th
e N
HW c
atch
men
t ar
ea in
a c
oord
inat
ed a
nd
inte
grat
ed m
anne
r
• C
lear
evi
den
ce o
f sup
porte
d tr
ansit
ion
path
way
s bet
wee
n he
alth
car
e se
tting
s of A
borig
inal
peo
ple
• In
tegr
ated
pat
hway
s dev
elop
ed a
nd im
plem
ente
d a
cros
s C
entra
l Hum
e He
alth
serv
ices
• A
borig
inal
peo
ple
expr
esse
d sa
tisfa
ctio
n re
gard
ing
acce
ss a
nd
trans
ition
of c
are
betw
een
heal
th se
tting
s
Heal
th s
ervi
ce p
lans
and
de
liver
y fo
r Abo
rigin
al
peop
le th
roug
h co
mpr
ehen
sive
and
cons
isten
t inf
orm
atio
n m
onito
ring
and
man
agem
ent f
or d
ata
rela
ting
to A
borig
inal
hea
lth
and
serv
ice
prov
ision
NHW
repr
esen
tatio
n at
key
C
entra
l Hum
e PC
P Ko
olin
Bal
it co
mm
ittee
s, he
alth
foru
ms a
nd
mee
tings
Esta
blish
and
pro
mot
e ke
y pa
thw
ays t
o ac
cess
NHW
from
th
e co
mm
unity
and
oth
er h
ealth
an
d c
omm
unity
serv
ices
• Q
uarte
rly A
borig
inal
hea
lth d
ata
pres
ente
d to
Pat
ient
Act
ivity
an
d In
form
atio
n C
omm
ittee
• Pr
imar
y he
alth
car
e pa
thw
ays f
or A
borig
inal
peo
ple
pres
entin
g to
em
erge
ncy
dep
artm
ent d
ue to
alc
ohol
con
sum
ptio
n ar
e im
plem
ente
d in
100
% o
f pre
sent
atio
ns
Com
mun
ity le
ader
ship
in
pro
gram
des
ign
and
deci
sion
mak
ing
Abo
rigin
al c
omm
unity
key
driv
ers
in se
rvic
e d
evel
opm
ent
• A
borig
inal
com
mun
ity a
ctiv
e in
serv
ice
dev
elop
men
t
ABORIGINAL HEALTHCARE ACCESS STRATEGY
14 NORTHEAST HEALTH WANGARATTA
ABORIGINAL HEALTHCARE EMPLOYMENT ACCESS STRATEGY
NHW CURRENT ABORIGINAL STAFF DEMOGRAPHIC PROFILE
NHW is committed to furthering the employment of Aboriginal people in a healthcare environment.
In order to become an Employer of Choice for Aboriginal people, NHW will ensure where possible that current policies and procedures are written to reflect our commitment to social inclusion for Aboriginal employees.
NHW seeks to identify key strategies and actions that can be implemented to attract and retain Aboriginal staff.
By strategically identifying opportunities to improve Aboriginal employment opportunities and practices NHW aims to build a workforce culture of understanding and encouragement alongside ensuring pathways to meet Aboriginal staff aspirations.
It is important to ensure that all policies and procedures relating to employment at NHW have no direct or indirect negative implications for current or potential Aboriginal staff. As policies and procedures are reviewed in the normal course of business, each policy and procedure should be assessed for potential improvements relating to cultural sensitivity to Aboriginal people. Standardised statements in existing polices is an inclusive approach.
NHW Aboriginal Health Liaison Transition Officer provides mentoring by guiding and supporting the Aboriginal staff members in their chosen vocation.
10EMPLOYEES COMMUNITY
DENTAL
SUPP
ORT SE
RVIC
E
FINA
NCE
FOO
D SE
RVIC
E
TRANSPORT
REHAB W
ARD
EMERGENCYAGED CARE
MEDICAL WARD
BPANGERANG NUNGARA PLAN 15
ABORIGINAL HEALTHCARE EMPLOYMENT ACCESS STRATEGY
Resp
onsib
ility
- Dire
ctor
of P
eopl
e an
d C
ultu
re
Iden
tified
Hea
lth
Empl
oym
ent G
apN
HW M
ilest
ones
to
202
2Pr
ogre
ssiv
e M
easu
rem
ent O
f Suc
cess
Repr
esen
tatio
n in
De
cisio
n M
akin
gIn
vest
igat
e op
portu
nitie
s for
Abo
rigin
al
staf
f rep
rese
ntat
ion
at re
leva
nt
wor
kfor
ce re
late
d m
eetin
gs
• St
reng
then
dire
ct c
onne
ctio
n be
twee
n th
e N
HW B
oard
of
Dire
ctor
s, M
anag
emen
t and
AA
G v
ia c
ombi
ned
mee
tings
at
leas
t ann
ually
Empl
oym
ent
Adv
ertis
emen
ts
Wor
k w
ith th
e co
mm
unity
to id
entif
y pa
thw
ays f
or A
borig
inal
stud
ents
and
ad
ults
inte
rest
ed in
wor
king
in h
ealth
in
gene
ral a
nd a
t NHW
spec
ifica
lly
• N
HW is
abl
e to
attr
act a
pplic
atio
ns fr
om A
borig
inal
peo
ple
and
NHW
is id
entifi
ed b
y th
e lo
cal A
borig
inal
com
mun
ity a
s a
cultu
rally
safe
em
ploy
er
Empl
oym
ent
Opp
ortu
nitie
s -
Com
mun
icat
ion
Prom
ote
the
com
mitm
ent t
o em
ploy
men
t pat
hway
s inc
lud
ing
scho
ol b
ased
trai
nees
Proa
ctiv
ely
seek
out
and
pro
mot
e op
portu
nitie
s for
loca
l Abo
rigin
al
peop
le
• N
HW to
pro
activ
ely
seek
out
and
pro
mot
e op
portu
nitie
s for
lo
cal A
borig
inal
peo
ple
Empl
oym
ent -
A
ttrac
tion
and
rete
ntio
n Pr
ovid
e a
cultu
rally
safe
env
ironm
ent
for A
borig
inal
peo
ple
to g
ain
mea
ning
ful e
mpl
oym
ent t
hat w
ill al
low
th
em to
follo
w th
eir a
spira
tions
NHW
AA
G a
udits
wor
k en
viro
nmen
ts
• A
ll new
staf
f com
plet
e cu
ltura
l com
pete
ncy
train
ing
as p
art o
f th
eir i
nduc
tion
• Pr
ovid
e on
goin
g cu
ltura
l aw
aren
ess e
duc
atio
n to
all s
taff
ensu
ring
a cu
ltura
lly sa
fe e
nviro
nmen
t for
Abo
rigin
al p
eopl
e
• A
borig
inal
staf
f pro
vid
e co
ntin
uous
feed
back
to th
e N
HW A
AG
on
thei
r exp
erie
nces
with
in th
e w
orkf
orce
Pote
ntia
l Ind
igen
ous
job
clus
ters
and
role
fle
xibi
lity
NHW
AA
G w
ill un
der
take
an
aud
it to
iden
tify
pote
ntia
l tar
get a
reas
to
cre
ate
clus
ters
of A
borig
inal
em
ploy
men
t and
a le
vel o
f flex
ibilit
y to
m
eet d
iffer
ent w
ork,
stud
y an
d fa
mily
sit
uatio
ns.
• A
t lea
st 5
Job
clu
ster
s id
entifi
ed
NHW
will
utilis
e th
e op
portu
nitie
s pre
sent
ed in
the
dev
elop
men
t of t
his p
lan
to e
ncou
rage
NHW
staf
f who
iden
tify
as A
borig
inal
to su
gges
t an
d le
ad st
rate
gies
to e
nabl
e N
HW to
par
tner
ship
with
the
Abo
rigin
al c
omm
unity
. Thi
s will
also
supp
ort N
HW to
upd
ate
this
plan
ann
ually
an
d a
dd
ress
new
opp
ortu
nitie
s as t
hey
pres
ent t
hem
selv
es.
16 NORTHEAST HEALTH WANGARATTA
ABORIGINAL HEALTHCARE EDUCATION ACCESS STRATEGY
The
NHW
Abo
rigin
al E
duc
atio
n an
d T
rain
ing
fram
ewor
k in
clud
es:
• Pr
ovisi
on o
f a su
ite o
f ded
icat
ed tr
aini
ng b
ased
ent
ry le
vel a
nd p
rofe
ssio
nal d
evel
opm
ent c
aree
r pat
hway
opt
ions
and
supp
orts
• A
cces
s to
wor
kfor
ce c
ultu
ral a
war
enes
s tra
inin
g an
d re
sour
ces.
Resp
onsib
ility
- Dire
ctor
Ed
ucat
ion
and
Res
earc
h
Iden
tified
Hea
lth
Educ
atio
n G
apN
HW M
ilest
ones
to
202
2M
easu
rem
ent O
f Suc
cess
Aw
aren
ess
and
unde
rsta
ndin
g of
w
hat i
t mea
ns to
pr
ovid
e a
cultu
rally
Sa
fe W
orkp
lace
and
He
alth
care
Env
ironm
ent
Mai
ntai
n an
d e
xpan
d th
e “a
skin
g th
e A
borig
inal
ity q
uest
ion”
trai
ning
pr
ogra
m
• A
ll pat
ient
s and
resid
ents
pre
sent
ing
to N
HW a
re a
sked
if th
ey
iden
tify
as A
borig
inal
• A
ll new
staf
f are
ask
ed if
they
iden
tify
as A
borig
inal
• A
ll stu
den
ts a
ttend
ing
plac
emen
t are
ask
ed if
they
iden
tify
as
Abo
rigin
al
NHW
staf
f hav
e ac
cess
to a
ppro
pria
te
cultu
ral c
ompe
tenc
y tra
inin
g re
sour
ces
incl
udin
g m
ento
ring
train
ing
Cul
tura
l Men
tors
hip
Trai
ning
is
inte
grat
ed in
to N
HW C
ham
pion
Tr
aini
ng P
rogr
am
Cul
tura
l Aw
aren
ess t
rain
ing
is in
tegr
ated
into
Lea
der
ship
D
evel
opm
ent F
ram
ewor
k
NHW
em
ploy
ees,
man
ager
s and
In
dig
enou
s men
tors
hav
e ac
cess
to a
su
ite o
f gui
din
g d
ocum
ents
spec
ific
to
Abo
rigin
al c
ultu
ral a
war
enes
s
• A
ll lea
der
s and
man
ager
s com
plet
e N
HW re
quire
d le
ader
ship
d
evel
opm
ent t
rain
ing
• C
ultu
ral M
ento
r Net
wor
k is
esta
blish
ed
• A
ll ind
igen
ous s
taff
at N
HW h
ave
acce
ss to
a c
ultu
rally
spec
ific
men
tor
Abo
rigin
al
spec
ific
train
ing
and
prof
essio
nal
deve
lopm
ent c
alen
dar
and
reso
urce
s
Lear
ning
nee
ds o
f ind
igen
ous s
taff
are
iden
tified
and
inte
grat
ed in
to th
e N
HW
Staf
f Dev
elop
men
t Pro
gram
• O
ptim
ise o
ppor
tuni
ties p
rese
nted
to a
pply
for D
HHS
and
oth
er
scho
lars
hips
spec
ifica
lly a
imed
at s
uppo
rting
pat
hway
s for
A
borig
inal
Stu
den
ts a
nd A
dul
ts
BPANGERANG NUNGARA PLAN 17
Iden
tified
Hea
lth
Educ
atio
n G
apN
HW M
ilest
ones
to
202
2M
easu
rem
ent O
f Suc
cess
Heal
th C
aree
r Lite
racy
an
d En
try L
evel
Car
eer
train
ing
Opt
ions
NHW
will
faci
litat
e ca
reer
cou
nsel
ling
rela
ted
to e
ntry
leve
l tra
inin
g pa
thw
ays
to a
ny lo
cal A
borig
inal
per
son
seek
ing
such
supp
ort a
nd g
uid
ance
In c
olla
bora
tion
with
Dirr
awar
ra,
Mun
gaba
reen
a an
d R
umba
lara
and
in
par
tner
ship
with
the
loca
l hig
h sc
hool
s, tra
inee
ship
org
anisa
tions
and
ed
ucat
ion
prov
ider
s NHW
will
cont
inue
to
offe
r a su
ite o
f clin
ical
and
cor
pora
te
base
d C
ertifi
cate
II a
nd II
I tra
inee
ship
s on
an
annu
al b
asis
NHW
will
mai
ntai
n its
ong
oing
supp
ort
of th
e C
entra
l Hum
e C
aree
rs in
Hea
lth
Foru
m
• O
ffer ‘
Behi
nd th
e sc
enes
’ tou
rs a
nd w
orks
hops
bia
nnua
lly
to A
borig
inal
Sch
ool S
tud
ents
in p
artn
ersh
ip w
ith S
econ
dar
y ed
ucat
ion
prov
ider
s
• N
HW w
ill fa
cilit
ate
up to
8 S
BATS
and
2 A
dul
t Tra
inee
ship
s per
ye
ar
• N
HW w
ill su
ppor
t min
imum
of 5
ind
igen
ous s
peci
fic w
ork
expe
rienc
e pr
ogra
ms p
er y
ear
• N
HW st
aff c
ontin
ue to
faci
litat
e an
d su
ppor
t Car
eers
ad
vice
an
d in
form
atio
n at
the
Cen
tral H
ume
Car
eers
in H
ealth
For
um
• N
HW is
a m
embe
r of c
aree
r tra
cker
s Int
erns
hip
& g
rad
uate
pr
ogra
ms h
ttp:/
/ww
w.c
aree
rtrac
kers
.org
.au
ABORIGINAL HEALTHCARE EDUCATION ACCESS STRATEGY
18 NORTHEAST HEALTH WANGARATTA
NHW ABORIGINAL ADVISORY GROUP TERMS OF REFERENCE
1. PURPOSE: The purpose of the NHW Aboriginal Advisory Group (AAG) is to guide NHW’s focus on employment, education and access to culturally responsive health services and improved health outcomes for Aboriginal people in north east Victoria. As of 2016, NHW’s Bpangerang Nungara Plan will provide key strategies and actions to drive accountability in the development of a diverse workplace and an inclusive health service.
2. OBJECTIVES:The AAH and its members will:
2.1 Will guide the facilitation of Aboriginal events that recognise Aboriginal achievements and celebrate culture, heritage and history such as anniversary of the Apology, NHW Aboriginal Art Program, NAIDOC Week and other cultural activities.
2.2. Assist with a range of communication strategies to ensure that the purpose of the plan and its achievements are promoted within NHW and the wider community.
2.3. Make recommendations on ways to improve NHW’s responsiveness to the needs of Aboriginal people.
3. ORGANISATIONAL RELATIONSHIPS:Through the AAG, NHW partners with the Dirrawarra Indigenous Network as the main Aboriginal community organisation in the Wangaratta region. It aims to bring together local Aboriginal elders and representatives from NHW to develop and guide a shared vision for the future of Aboriginal health in network.
4. MEMBERSHIP:• Local Aboriginal Community members• Representative from Dirrawarra Indigenous Network• NHW CEO • NHW Director Community Health, Partnerships and Well Ageing• NHW Director Education & Research Unit• NHW Director People & Culture• NHW Aboriginal Health Liaison Transition Officer • NHW Human Resources Manager• Other community members and NHW staff invited as needed
5. ADVISORY GROUP PROTOCOLS:5.1. Chairperson
Meetings will be convened and chaired by the NHW CEO
5.2. Quorum A quorum must consist of a minimum of 5 members (see section 4) including at least one representative from the Dirrawarra Indigenous Network
5.3. Frequency of Meetings
February and August each year
5.4. Review of Terms of Reference
Terms of reference are to be reviewed every 12 months
BPANGERANG NUNGARA PLAN 19
CONTACT
For further information please contact:
Human Resources Northeast Health Wangaratta
e: diversity@nhw.hume.org.au
ph: (03) 5722 5306
20 NORTHEAST HEALTH WANGARATTA
NOTES
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
Back cover image: Painted by artist Marlene PlunkettArtwork in this painting shows that life is like a river that follows a path, but every now and then there can be interruptions and our path may change for a while due to ill health. With the help of hospital services and our spiritual beliefs, we will hopefully regain our health or be able to cope with ongoing illness.