How can I contact you regarding my order? •Pleaseuseourdealerwebsite,http://dealer.boatmangeller.com,forthequickestresponseonorderstatus. •Youcancallourtollfreenumberat866.573.9429.Select1forcustomerserviceor2foraccounting. •Youcanalsoemailusatcustomerservice@boatmangeller.com

Where can I find order forms? •Youcanfindpersonalizedandoff-the-shelfstockorderformsbygoingtoourdealerwebsite,http://dealer.boatmangeller.com •Thissitealsogivesyouaccesstoessentialdocuments(suchaspricingandorderforms),importantannouncementsandourmonthlyeUpdate.

How do I submit an order? •Allorderscanbesubmittedviafax,317.466.1384,emailtoorders@boatmangeller.comorplaceyourorderonourdealerwebsiteandsave anextra2%onqualifyingorders. •PHONEORDERSWILLNOTBEACCEPTED.

Are you able to prioritize an order? •Off-the-Shelf(blankstock)orderscanbepriorityrushedforafeeof$15.00andwillshipin1businessday. •Personalizedorderscanbepriorityrushedforafeeof$50.00andwillshipin2-3businessdays.

PleaseNote:3:00pmESTisourcut-offtime.Anythingreceivedafter3:00pmESTwillbeenteredonthenextbusinessday.

What is your current turnaround time? •Off-the-Shelf(blankstock)orderswillbeshippedin2-3businessdays. •Personalizedorderswillbeshippedin5-6businessdays. •DuringtheHolidayseasonourturnaroundtimeswillvary.Ourdealerwebsite,http://dealer.boatmangeller.com,willhavethisinformationreadily availabletoyou.

Can I change an order once it has been submitted? •Wecannot,andwillnot,acceptanychangestoanorderonceithasbeensubmittedEXCEPTordersthatareintheproofprocess.

Do you offer/require a proof with personalized orders? •Proofsareoptionalandcanbeprovidedviafaxore-mailuponrequestforachargeof$10.00net($15.00netforboth). •Anyproofordersover10partswillhaveanadditionalcostof$1perpart.Pleaseseeourpolicypageformoreinformation. •Proofswillbesenttoyouwithin48hoursofreceivingyourorder. •Turnaroundtimedoesnotbeginuntilyouhaveapprovedyourproof.

Please Note: 1. Proofs are required on all Hebrew and foreign language orders. 2. Free proofs will be given for wholesale orders of $500+

How do I pay for my order? •OrdersareautomaticallychargedtothecreditcardyouhaveonfilewithBoatmanGelleroncetheyship. •Ifyouneedtomakeotherpaymentarrangements,contacttheAccountingDepartmenttodiscussalternativepaymentoptions.

How do I receive an invoice for my order? •AllinvoiceswillbesentviaemailtotheaccountingemailaddressyouhaveonfilewithBoatmanGeller. •Ifyoucannotfindaparticularinvoice,youcangoonthedealerwebsite,http://dealer.boatmangeller.comandprintitofforcallourtollfree number866.573.9429andselect2foraccountingandwe’dbehappytoresendittoyou.

Where can I check the status of my order? •Youcancheckthestatusofyourorderbygoingtoourdealerwebsite,http://dealer.boatmangeller.com

What if I (or my customer) makes a mistake on an order? •Callourtollfreenumber866.573.9429andselect1forcustomerservice.YouwillbetransferredtoaCustomerServiceRepwhowillbe abletoassistyou.Yourcorrectedorderwillbeanadditionalchargeat25%offtheoriginalpriceplusshippingcosts.Thestandard5-6dayturn aroundwillstillapplytotheseorders.

What if Boatman Geller makes a mistake on my order? •Callourtollfreenumber866.573.9429andselect1forcustomerservice.YouwillbetransferredtoaCustomerServiceRepwhowillbe abletoassistyou.Yourorderwillbereprinted,prioritized(2-3businessdays)andshippedatnoadditionalcostaslongasitisreported within14days.