Prof.Dr.Aung Tun Thet

PROF.DR.AUNG TUN THET

EMOTIONAL INTELLIGENCE (EQ)

Ability of individual to:Recognize own and other people's emotionsDiscriminate different feelings Label them appropriatelyUse emotional information to guide thinking and behaviour

EMOTIONAL INTELLIGENCE (EQ)

1995 Daniel GolemanSeveral models

GOLEMAN’S MODEL

Mixed model Combine ability EQ and trait EQTrait model - “… encompasses behavioural dispositions and self

perceived abilities and measured through self report.“Ability model – “individual's ability to process emotional

information and navigate social environment.”

EQ

Greater mental healthExemplary job performanceMore potent leadership skills

EQ

67% of abilities necessary for superior performance in leadersMattered twice as much as technical expertise or IQNeural mechanisms

EMOTIONAL INTELLIGENCE - OTHER KIND OF SMART

EQ

People with average IQs outperform those with highest IQs 70% of the time

IQ not sole source of successCritical factor that sets star performers apart from rest of pack

EQ

“Something” in each of us IntangibleManage behaviourNavigate social complexitiesMake personal decisions that achieve positive results

EQ

Four core skills Two primary competencies1. Personal competence

2. Social competence

PERSONAL COMPETENCE

Self-awareness Self-management Aware of emotionsManage behaviour and tendencies

PERSONAL COMPETENCE

Self-Awareness - accurately perceive emotions and stay aware of them as they happen

Self-Management - awareness of emotions to stay flexible and positively direct behaviour

SOCIAL COMPETENCE

Social awarenessRelationship management skillsUnderstand other people’s moods, behaviour, and motives Improve quality of relationships

EQ

EMOTIONAL INTELLIGENCE

Conceived by Dr Peter Salovey and John Mayer in 1990 Identifier for human capacity to understand and engage in

meaningful social interactions

EMOTIONAL INTELLIGENCE

Daniel Goleman - “Emotional Intelligence: Why It Can Matter More Than IQ” (1995)

“…capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships.“Significant determinant of success More significant than traditional Intelligence

EMOTIONAL INTELLIGENCE

Social Awareness - accurately pick up on emotions in other people and understand what is going on

Relationship Management - awareness of your emotions and others’ emotions to manage interactions successfully

intelligence.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    

EQ, IQ, AND PERSONALITY DIFFERENT.

EQ, IQ, AND PERSONALITY DIFFERENT

Each cover unique ground Explain what makes person tick

IQ

Ability to learnGenetic

EQ

Fundamental element of human behaviour Distinct from intellectNo connection between IQ and EQFlexible set of skillsAcquired and improved with practice

PERSONALITY

Stable “style” defines each of usHard-wired preferences Inclination toward introversion or extroversionCannot predict EQStable over lifetime and doesn’t change

EMOTIONAL INTELLIGENCE LINKED TO PERFORMANCE

EQ

Huge impact on professional successFocus energy in one direction with tremendous resultStrongest predictor of performanceExplaining 58% of success in all types of jobs

EQ

Foundation for host of critical skills Impact everything you say and do each daySingle biggest predictor of performance in workplace Strongest driver of leadership and personal excellence.

EQ

90% of top performers high in EQ20% of bottom performers high in EQTop performer without EQ chances slim

EQ

People with high degree make more moneyLink with earnings directEvery point increase add $1,300 to annual salary

EQ CAN BE DEVELOPED

EQ

Communication between emotional and rational “brains” Pathway starts in brain at spinal cordTravel through limbic system - place where emotions generatedEmotional reaction to events before rational mind able to engage

“PLASTICITY”

Neurologist - brain’s ability to changeBrain grows new connections as you learn new skillsChange gradualSpeed efficiency of new skills acquired

9 THINGS EMOTIONALLY INTELLIGENT PEOPLE WON'T DO

1. WON’T LET ANYONE LIMIT THEIR JOY

Won’t let anyone’s opinions or accomplishments influence them Don’t compare yourself to othersSelf-worth comes from within “You’re never as good or bad as they say you are”

2. WON’T FORGET

Forgive but not forgetLetting go Move onNot bogged down by others’ mistakesAssertive in protecting from future harm

3. WON’T DIE IN FIGHT

Live to fight another dayChoose battles wiselyStand ground when time right

4. WON’T PRIORITIZE PERFECTION

Won’t set perfection as targetHumans fallibleNagging sense of failureEnjoying what achieved

5. WON’T LIVE IN PAST

Past becomes presentPrevent from moving forwardFailure erode self-confidenceFailure results from taking risksRise in face of failureDon’t allow failure to stop from believing in success

6. WON’T DWELL ON PROBLEMS

Create and prolong negative emotions and stressFocus on actions to better yourself and circumstancesPersonal efficacy produces positive emotions and improves

performanceFocus on solutions

7. WON’T HANG AROUND NEGATIVE PEOPLE

Complainers wallow in problems Fail to focus on solutions“Pity party”Distancing yourself Ask complainers how they intend to fix problems

8. WON’T HOLD GRUDGES

Negative emotions“Fight-or-flight” modeHolding onto stressAvoid at all costsFeel better Improve health

9. WON’T SAY YES UNLESS THEY REALLY WANT TO

Saying NO more difficulty than saying YESStress, burnout, and depressionSaying no major challenge “No” powerful Honour existing commitments Successfully fulfil them

EQ IMPROVEMENT STRATEGIES

SELF-AWARENESS STRATEGIES

1. Quit treating feelings as good or bad 2. Observe ripple effect from emotions

3. Lean into discomfort 4. Feel emotions physically

5. Know who and what pushes buttons

6. Watch yourself like hawk

7. Keep journal about emotions

SELF-AWARENESS STRATEGIES

8. Don’t be fooled by bad mood 9. Don’t be fooled by good mood10.Stop and ask yourself why you do the things you do

11.Visit your values12.Check yourself

13.Spot your emotions in books, movies, music

14.Seek feedback 15.Get to know yourself under stress

SELF-MANAGEMENT STRATEGIES

1. Breathe right

2. Create emotion vs. reason list

3. Make your goals public 4. Count to ten5. Sleep on it

6. Talk to skilled self-manager7. Smile and laugh more

8. Set aside time for problem solving

9. Take control of self talk

SELF-MANAGEMENT STRATEGIES

10.Visualize yourself succeeding

11.Clean up sleep hygiene 12.Focus attention on freedom not limitations 13.Stay synchronized14.Speak to someone not emotionally invested in your problem

15.Learn valuable lesson from everyone you encounter

16.Put mental recharge into schedule

17.Accept that change just around corner

SOCIAL-AWARENESS STRATEGIES

1. Greet people by name 2. Watch body language3. Make timing everything

4. Develop ‘back-pocket’ question

5. Don’t take notes at meetings

6. Plan ahead for social gatherings 7. Clear away clutter 8. Live in the moment

9. Go on 5 minute tour

SOCIAL-AWARENESS STRATEGIES

11.Practice Art of Listening

12.Go people watching 13.Understand Culture Game 14.Test for accuracy 15.Step into their shoes

16.Seek whole picture17.Catch mood of room

RELATIONSHIP MANAGEMENT STRATEGIES

1. Be open and be curious 2. Enhance natural communication style 3. Avoid giving mixed signals 4. Remember little things that pack punch

5. Take feedback well

6. Build trust 7. Have “open door” policy

8. Only get mad on purpose9. Don’t avoid the inevitable

RELATIONSHIP MANAGEMENT STRATEGIES

10.Acknowledge other person’s feelings

11.Compliment person’s emotions or situation

12.When you care, show it

13.Explain decisions, don’t just make them

14.Make feedback direct and constructive 15.Align intention with impact 16.Offer “fix-it” statement during broken conversation

17.Tackle tough conversations

THANK YOU!