Beyond the responsive website

Steve Langrick, Customer & Exchequer Services

16th March 2016

Hello!

Source: http://zeendo.com/info/future-of-mobile-commerce/

What does that mean for us?

• Mobile = both time tight and time to fill

• Different things at different times

• Mobile is about lifestyle not device

• Simplicity

Mobile - SMS - Online

• Housing repairs – 24%

• Driver training – 94%

• Council tax – CoA, CoC, DD – 53%

2008

2012

20152013

20162014

SMS alerts, reminder and notifications

Thank you